Audi Brooklyn = Shady People

[Jerritt]

I took my car for inspection last july and was told my parking brakes were too low and that I needed to do them before they could pass me for the inspection. I thought that sounded fishy considering they wanted over $1000 for new brakes and tried convincing me I needed rotors too and I might as well do them and save time later. Im not quite a moron, not fully at least so I said screw you I will go somewhere else. They kept pressuring me even as far as having the manager hit me up and tell me no one outside of audi could do my brakes. I found that hard to believe but after a few body shops turned me away and said its too tricky and they dont want to mess it up I started to see why they said that. I eventually found a guy at Prospect Auto Repair in Prospect Park, BK. He seemed confident and told me he does them all the time and has the tools and programs to do it right. He did my pads for $80 and when I picked my car up he said my computer is down but your brakes are done. All you need to do is take it to Audi so they can reset the engine light for the brakes and you are good to go. I ran the codes myself and couldnt get them to clear so I checked the fuses and noticed they were all working fine. My brake worked as well so I wasnt too concerned. Audi told me on the phone it would be $130 to clear the codes. I had to go there for a new tire anyway so I figured I would try to talk them down.

I got the tire done and they handed me a booklet of things that need to be repaired on my car:



$1400+ for two parking brake motors that were working fine when I pulled in. When I got my car back I told them my brake worked fine and they said no, it didnt. The light was on when you got here and you need new motors, give us the go ahead and we can have it done today. I said screw that, I will figure it out myself. I ran my carista app and the following codes came up..



This was something I was in over my head with so I thought. Until it dawned on my to check my fuses again. When I checked my fuses my two 30amp fuses for my electronic parking brake were missing completely and the 5amp fuse was in one of the 30 amp slots leaving the 5amp slot empty as well. The 5amp fuse was of course blown as it couldnt handle that slot. These are fuses that were there and intact prior to bringing it in to Audi. So i replaced the fuses and ran carista again..



The left parking brake now worked perfectly and the right wouldnt engage and was giving me some error codes. I removed the parking brake control module and put the same one back in, everything was clean and the connections were fine.
I decided to get under my car and swap my motors to see if the right one was blown or if it was just a connection on that side. What I found was even shadier than the fuses. When I first located the parking brake I was trying to locate the electrical connection to it. I couldnt find a wire running to it because this is what it looked like:



This is my other parking brake and what its supposed to look like:



I finally located the wire unplugged and covered in months of brake dust and dirt:



I ran my carista app again after clearing the codes and every fault was gone and both of my parking brakes, motors and connections all work perfectly.



If it wasnt for Carista I would not have known what the problem was. If it wasnt for you guys who helped me with a DIY on removing a parking brake motor and telling me what to look for then I wouldnt have known where to begin. The amount of douchebaggery that the Audi Brooklyn repair shop put me through and flat out sabotage to my car in order to turn a buck is disgusting. I am very careful with my car and always check things out myself before letting someone else look at it. Had I taken their word for it I wouldve been out $1400 when all they had to do was not steal my fuses and not removed my wire. THE END!

[ducati]

Are you surprised?.For every 1 decent dealer there are 5 shady ones.

[adamazing]

What was the time frame between the guy who did your brakes for $80, and the dealer shenanigans? I ask because you said the loose connector was covered in 'months of dirt'.

[jcdeng]

holy sh*t! mind blown. Its a lawsuit if you can somehow prove that your fuses were all in there before you pull into audi.

[Jerritt]

What was the time frame between the guy who did your brakes for $80, and the dealer shenanigans? I ask because you said the loose connector was covered in 'months of dirt'.

I took my car to Audi the next day. I have been researching for months on how to replace brake motors and control modules and contemplating it myself. Everyone I called for pricing to diagnose it wanted a couple hundred bucks. I knew my fuses were good because I checked them before bringing it into Audi. I decided to check again the other day eventhough they were good as far as I knew because I wouldve never thought Audi wouldve removed them. July 10th of 2015 was when I brought it to them so since then it has been collecting dust and dirt.

[armnloaded]

those shady bastards!


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[Project Quattro]

Wow. If you feel that you can substantiate this, and if the guy you paid to actually do the brakes will corroborate your story and maybe sign a notarized letter, I would definitely escalate this to Audi of America. That is unbelievably unscrupulous behavior and they will not want that damaging their brand.

[bigblue]

Thats the kind of shit I would trash their showroom over. Sorry you had such a shitty experience.

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[casualalfredo]

Your story literally pissed me off. This needs to be reported to your local news team. I'm not even joking. Project Quattro you're from CT you might know what I mean NBC Troubleshooters. Fuck that shit.


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[pierreb]

"Brookyln" ? "PERRALLI" ? "FOURS" ? "SESONS" ?

[OzeyeruZ]

Thats some shady shit! I would pay off some middle school kids and bomb the shit out of their service line with the names of the douchebag techs who worked on your car😬

[ak11214]

How much did you pay them for the tires? Also could it be possible the mechanic who did your pad forgot to plug the cable back? The review for Brooklyn audi is pretty bad and shady. This sucks because Brooklyn audi is the closest to me.

[Black_Pearl_B6]

Your story literally pissed me off. This needs to be reported to your local news team. I'm not even joking. Project Quattro you're from CT you might know what I mean NBC Troubleshooters. Fuck that shit.


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i had a very similar experience like this at Hoffman in Hartford with my oil consumption, first they blamed my turbo and wanted 2800 for a new one I said fuck that and replaced it with a 10k Mile one from eBay for 300, fixed nothing, so now they ok the piston replacement and the tech busted the intake manifold putting it back in and there response was they can go at anytime given my cars mileage even though it was fine when I brought it in, I called AOA there was nothing they could do, I spoke with the service manager and got nowhere I felt so helpless, so I replaced it for 100 and I could see exactly what the reckon did he was rushing and pushed the runner onto the injector and busted the intake runner flaps, on top of all of this there was tons of loose bolts and they lost the cover that covers my fuses and again said it wasn't there when I brought it in, so the moral of the story is I will continue to never take my car to the dealer

[Jerritt]

"Brookyln" ? "PERRALLI" ? "FOURS" ? "SESONS" ?

That had me cracking up too. They were probably trying to push me on some Chinese Pirelli knockoff tires hoping I wouldn't know the difference lol

[Jerritt]

How much did you pay them for the tires? Also could it be possible the mechanic who did your pad forgot to plug the cable back? The review for Brooklyn audi is pretty bad and shady. This sucks because Brooklyn audi is the closest to me.

I didn't pay for the tires. I have a run and tire insurance policy that I bought with the car. 14 a month for unlimited tims and tires. I have gone through 10 tires at least. The Pirelli P Zero sucks so bad. I made the tire insurance company switch over to continental procontacts.... 10x better.

The tech who did my brake couldn't have left the wire unplugged because the brakes worked fine. We tested them in the shop before I drove off, both engaged.

[Jerritt]

Your story literally pissed me off. This needs to be reported to your local news team. I'm not even joking. Project Quattro you're from CT you might know what I mean NBC Troubleshooters. Fuck that shit.


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They're also the dealer who I bought the car from only to find out a year later that they rolled my mileage back before selling it to me. The old driver brought it to them with 34k miles that was verified by the service record and intake record at the end of her lease and they sold it to me with 21k on it 4 months later. They claim that she rolled it back and it wasn't them. Why would a customer with a 3yr 36,000 mile lease roll the miles back if she was under her limit anyway?

[casualalfredo]

Report these fools to AoA


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[Demringstho864]

I have had my issues with Audi of Cicero or Drivers village . I was so pissed I almost traded my car in that day just so I wouldn't have to deal with them ever again. Now I just drive 4 hours away to Audi of Albany

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[Project Quattro]

They're also the dealer who I bought the car from only to find out a year later that they rolled my mileage back before selling it to me. The old driver brought it to them with 34k miles that was verified by the service record and intake record at the end of her lease and they sold it to me with 21k on it 4 months later. They claim that she rolled it back and it wasn't them. Why would a customer with a 3yr 36,000 mile lease roll the miles back if she was under her limit anyway?

I remember that now! Jesus christ they're terrible. How did the rollback situation work out?

Regardless, call AoA like now about this. If they had the gall to treat you like this twice(!), they must be fleecing people out of thousands of dollars a month.

[Black_Pearl_B6]

AOA doesn't care about these things I had many calls to them unfortunately they told me you are at the mercy of the dealer

[ducati]

Rollback is very serious offence in Canada.Some dealerships were fined $10,000+ caught for rolling back the gauges.

[ebi718]

Wow....unbelievable. I thought they were a bit better than the other 3. SMH.

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[A4 Centaur]

mailto:[email protected]

[Tim Brown]

I think that under the law they are responsible for assuring the mileage, and they can tell from the service records that there is that much of a difference, i.e., the car had very likely already been serviced at higher than the mileage at which they had it when they sold it to you. (I also, evidently mistakenly from what is here) assumed that these odometers did not roll back so easily, if at all) That also cuts into the remaining warranty, potentially, and Audi would catch it at your first repair. Probably too late, but you probably had a good case for fraud under the law. I guess everyone should be warned. My general impression is that the five boroughs of NYC are generally a dicey place to buy any new car--when SAAB was in Manhattan it was trouble, the Manhattan Audi dealer has been dissed here, other brands as well. Rents are sky-high, labor costs are high, and price competition from outside the city forces many to make really bad compromises even if they are not already hustlers. I traveled 40 miles for SAAB repairs because NYC had no honest, good, reasonable mechanics for that brand.
But why would you ever go back to that place once you discovered the rollback? A thief is a thief, and you don't trust your car with a thief.
I will say that I just went with my A4 to a pretty good dealer, and they quoted me about $700/axle for brakes and reported the remaining pad thickness 20% lower than it was,
and had added about $100/axle labor and parts for an "anti-squeal" kit. Fortunately, I said thanks for the advice and checked at home of myself. Brakes are the easiest expensive job to check yourself, and everyone driving a car like this should know how. That said, the electronic parking brake would be exotic for most like me, without research.

[ebi718]

As the options (in terms of Audi dealerships) continue to diminish, I guess we will continue to travel outside the 5 boroughs (or tri-state?) area? My approach has largely been to do my due diligence/research about my vehicle, seek lots of DIY content and only go to the dealership as a last resort.

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[casualalfredo]

AOA doesn't care about these things I had many calls to them unfortunately they told me you are at the mercy of the dealer

I'm buying a BMW this is bullshit

srs not srs

[Project Quattro]

Fairfield Audi in CT has been nothing but great, in my 4 years of ownership. My girlfriend's dad has also had good experiences with Bell Audi in NJ.


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[9803audiboy905]

Thats the kind of shit I would trash their showroom over. Sorry you had such a shitty experience.

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I second this action! i hardily ever go to my local dealer for service. Audi of Warwick but the times that i have they are great, i'm on my 4th A4 b5-b8 and mainly i just visit the parts department where i am known by name and receive most parts i buy they at cost and not dealer mark up! pays to be friends with your neighbors sometimes lol

[casualalfredo]

Fairfield Audi and Audi Warwick both have good reps I knew that before I joined forum.

The dealers in CT for Audi are pretty legit as far as I know.

[JUICE A6]

Damn bro shady ass people out here that's fucked up

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[ak11214]

Is audi Manhattan any better?

[ak11214]

And you should write this review on yelp. Let the world know.

[Mod.Kill.Yut.]

And you should write this review on yelp. Let the world know.

+1


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[totalrecall]

You should call 7 On Your Side (ABC). I know Arnold Diaz used to do the Shame On You reports but that was before he went to WPIX. I definitely would not let this go. Contact Yelp, Better Business Bureau, even the Attorney General's office might even be able to direct you to the correct division. Here in New Jersey, it is a crime to tamper with the odometer, as I am sure it must be in New York. When you call Audi of America, ask if they have a conflict resolution or executive resolution division that handles more serious stuff like this when a dealer is involved. The dealer might be "independent" but it is the Audi name that is on the building.

[Project Quattro]

Fairfield Audi and Audi Warwick both have good reps I knew that before I joined forum.

The dealers in CT for Audi are pretty legit as far as I know.

You're largely correct, with one exception. Do not buy a car from Weeks in Danbury (Danbury Audi's used branch). I got this red car from them, and won't be doing business with them again. Fairfield is an exponentially better dealership, and I've heard good things about Greenwich, Valenti, and Wallingford as well.

[DPD314]

Ill add Paul Miller Audi always treated me and my car well. Jack Daniels Audi on the other hand...can go choke their chicken and punch a clown.

[Jerritt]

I have had my issues with Audi of Cicero or Drivers village . I was so pissed I almost traded my car in that day just so I wouldn't have to deal with them ever again. Now I just drive 4 hours away to Audi of Albany

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I tried to trade it in, thats when I found out about the mileage rollback. I went to another deal to get a deal on a trade and they pulled the carfax and saw the rollback warning on there. They offered me next to nothing for my car. $10k lower than average trade in value at the time.

I remember that now! Jesus christ they're terrible. How did the rollback situation work out?

Regardless, call AoA like now about this. If they had the gall to treat you like this twice(!), they must be fleecing people out of thousands of dollars a month.

Lawyer said it will take some time to get paid on it but is hopeful based on my paperwork.

mailto:[email protected]

Was about to ask people for an email to write into Audi at. Thank you!

I think that under the law they are responsible for assuring the mileage, and they can tell from the service records that there is that much of a difference, i.e., the car had very likely already been serviced at higher than the mileage at which they had it when they sold it to you. (I also, evidently mistakenly from what is here) assumed that these odometers did not roll back so easily, if at all) That also cuts into the remaining warranty, potentially, and Audi would catch it at your first repair. Probably too late, but you probably had a good case for fraud under the law. I guess everyone should be warned. My general impression is that the five boroughs of NYC are generally a dicey place to buy any new car--when SAAB was in Manhattan it was trouble, the Manhattan Audi dealer has been dissed here, other brands as well. Rents are sky-high, labor costs are high, and price competition from outside the city forces many to make really bad compromises even if they are not already hustlers. I traveled 40 miles for SAAB repairs because NYC had no honest, good, reasonable mechanics for that brand.
But why would you ever go back to that place once you discovered the rollback? A thief is a thief, and you don't trust your car with a thief.
I will say that I just went with my A4 to a pretty good dealer, and they quoted me about $700/axle for brakes and reported the remaining pad thickness 20% lower than it was,
and had added about $100/axle labor and parts for an "anti-squeal" kit. Fortunately, I said thanks for the advice and checked at home of myself. Brakes are the easiest expensive job to check yourself, and everyone driving a car like this should know how. That said, the electronic parking brake would be exotic for most like me, without research.

The car was only ever serviced with Audi Brooklyn, even by the previous owner. She leased it from them, serviced with them and returned the lease to them. They sold it to me but blame her for the rollback. I go to them only for my rims and tire replacements because I purchase the insurance when I bought my car and NIU of Florida who is the insurance company pays the dealer directly. If I go outside of Audi Brooklyn I have to come out of pocket and wait to get a check from NIU which usually takes a bit. I figure if anyone should be stuck waiting for money it should be Audi of Brooklyn, not me. When I did the tire I asked them to inspect it at the same time. They said I failed and used the brakes as the reason for failing me.

As the options (in terms of Audi dealerships) continue to diminish, I guess we will continue to travel outside the 5 boroughs (or tri-state?) area? My approach has largely been to do my due diligence/research about my vehicle, seek lots of DIY content and only go to the dealership as a last resort.

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Im moving to Cali in July. Ive dealt with Audi in Beverly Hills and they took car of my Audi great when I was there. They were super friendly.

I'm buying a BMW this is bullshit

srs not srs

"F*** this shit Im out!" lol

Is audi Manhattan any better?

Not at all, I went to them for some minor warranty work where they had to remove my front bumper. When they put them bumper back on they didnt put on any of my bolts holding the bumper down and only clicked the tabs. About 10 blocks after pulling out my bumper fell off when I stopped for a light. I went back into their service center and the manager lady tried telling me that those bolts werent there when I came in. Even if that was remotely true which it isnt how do you as a service center not call me and say hey youre missing your bumper bolts and this shit could fall off, we can replace it for you. After 30mins of fighting she admitted they made a mistake and that my car would be fixed immediately. I got the car back and looked at the bolts myself. The two in the front of the bumper were there and I guess she assumed I wouldnt know where the other two were but when they saw me in their service center pull back the wheel well liner they turned and said, we are out of those bolts so we used zip ties... ZIP TIES!!! lol I was like listen lady, I dont give a damn if you need to steal 2 bolts off of one of the pretty little cars in your showroom... you will be fixing this the right way, right now before I lose my shit. Havent gone back there since. It didnt dawn on me to check the clips and screws under the bumper for the belly pan but when I did a week later half of those were missing as well.

[lettuce]

I went to them for some minor warranty work where they had to remove my front bumper. When they put them bumper back on they didnt put on any of my bolts holding the bumper down and only clicked the tabs. About 10 blocks after pulling out my bumper fell off when I stopped for a light.

It's a good thing I didn't see this happen, because I would have literally died of laughter.

I'm just picturing you driving back to the dealership in your shiny new bumperless A4 with it stuffed into your rear seats half hanging out of your window and a really angry look on your face.

[LookinRealSaucy]

i had a very similar experience like this at Hoffman in Hartford with my oil consumption, first they blamed my turbo and wanted 2800 for a new one I said fuck that and replaced it with a 10k Mile one from eBay for 300, fixed nothing, so now they ok the piston replacement and the tech busted the intake manifold putting it back in and there response was they can go at anytime given my cars mileage even though it was fine when I brought it in, I called AOA there was nothing they could do, I spoke with the service manager and got nowhere I felt so helpless, so I replaced it for 100 and I could see exactly what the reckon did he was rushing and pushed the runner onto the injector and busted the intake runner flaps, on top of all of this there was tons of loose bolts and they lost the cover that covers my fuses and again said it wasn't there when I brought it in, so the moral of the story is I will continue to never take my car to the dealer

They did some shady shit to me too.

Had a very small hole in one of my tires that was found when my car was in the shop (Hoffman Service) for unrelated work. They attempted to buff it and patch the hole - but didn't tell me. Better yet, they buffed the tire too low - down to the cords- rendering the tire useless.

Meanwhile, their service rep is insisting that I buy a brand new tire for $260 because patching holes is not the "Audi way".

After having them put the donut on the car so I could bring it to my buddy who owns a tire shop, he and I discovered upon inspecting the tire that Hoffman had actually ruined the tire by buffing it so low.

Long story short: Hoffman Audi in Hartford is dishonest and parsimonious at best.


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[Black_Pearl_B6]

They did some shady shit to me too.

Had a very small hole in one of my tires that was found when my car was in the shop (Hoffman Service) for unrelated work. They attempted to buff it and patch the hole - but didn't tell me. Better yet, they buffed the tire too low - down to the cords- rendering the tire useless.

Meanwhile, their service rep is insisting that I buy a brand new tire for $260 because patching holes is not the "Audi way".

After having them put the donut on the car so I could bring it to my buddy who owns a tire shop, he and I discovered upon inspecting the tire that Hoffman had actually ruined the tire by buffing it so low.

Long story short: Hoffman Audi in Hartford is dishonest and parsimonious at best.


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From what I hear a lot of people are unhappy with there service even the guys I have tune my car, Coventry motorcar told me to go to Hoffman new London, a lot of there customers have complaints but they say the service in new London is better, that is just to far of a haul for me coming from MA