Silly Rabbit Motorsport, WTF??

[palewhitemale]

I don't know if anybody else has had problems with these guys, but my experience has been absurd.

They charged me and I got my order confirmation on 11/4. I've email Sean, sales, and called. No replies to my emails, and I was told over the phone I'd have an update by the end of the day Friday, and still nothing.


All this for intercoolers? Wagner here I come.

-bill

[mikay1814]

I know when I ordered mine it was several weeks before I got them, so they fact that you ordered them back in early November isn't too far off. I would try to get them on the phone again.

Just hang in there. They're worth it.

[xalents23]

Took me 3 weeks to get my down-pipes from them. And when I got them they sent me the wrong version. I contacted SRM and they shipped out the right ones. It takes a while to get stuff from them.

[getslideways]

I believe its often the case that they are made to order, or to steal Jack in the Box's slogan "they dont make it, till you order it"

Mine took a while to arrive (3-4 weeks or so if i remember correctly as they were part of a group buy), but they did finally arrive and in great shape. Holidays and black Friday increased sales volume may have played a role in the delay past the standard 15 day "to ship" estimate posted on the product page:

Please allow up to 15 business days for your order to ship. Once an order is placed for this product, there is a 30% restocking and raw materials fee for any cancellations. Each set is made to order!

[christianb5s4]

I got my full exhaust from them very quickly and everything was correct, I'd not lose my patience quite yet if I were you. Just keep trying, it's frustrating I know.

[TheDarkness]

parts like these are often "made to order", it's the car customization industry man, not McDonalds. Just be patient and allow the sales reps to get back to you this week

[CJ_]

I ordered the srm k04 hybrids though daz about 5 weeks ago, and I got an email last weekend saying they won't be able to get k04s in for while, so now they'd send me k24s at no upcharge! No complaints here, especially since I'm not even ready for turbos yet.

[getslideways]

I ordered the srm k04 hybrids though daz about 5 weeks ago, and I got an email last weekend saying they won't be able to get k04s in for while, so now they're sending me k24s at no upcharge! No complaints here, especially since I'm not even ready for turbos yet.

shoot, looks like I need to place an order for "KO4s" lol

[frankwizzle]

My intercoolers shipped out on the 16th business day, it was like waiting for santa claus all over again. After a couple of weeks I contemplated paying the $125 expediting fee just to get them quicker but I held out and finally got them. Figuring 15 business days, and factoring in a holiday and probably being backed up from black friday sales, it might take a little longer. Just hold tight, it's worth the wait.

[ianwpb]

I understand your frustration OP. I've been through it a few times with ordering parts. I ordered my K24's, inlets, oil lines and downpipes through Daz. I think it took about 5-6 weeks for the turbos to come. The downpipes took about 2 weeks. A couple days later another set of downpipes arrived. I got excited thinking it was the turbos, but it wasn't. Just a shipping mistake.

That's the issue with small companies like this. There isn't really much of a "customer service" department that keeps up on replying to emails and giving updates on orders. I'm not really sure who else works for SRM aside from Sean.

What I can say though is that when I had an issue (my fault completely), Sean was more than willing to make a phone call and help me out. I honestly would not hesitate to order from Sean again, knowing ahead of time that it might take a few weeks to get my parts. The benefit here is the quality for the price.

If you don't want the intercoolers when they come in I'll take them off your hands...

[palewhitemale]

parts like these are often "made to order", it's the car customization industry man, not McDonalds. Just be patient and allow the sales reps to get back to you this week

I get it, but I'm facing travel for the holidays, a move across the country in January, and dealing with all of it with a 3 month old puppy and a fiancee with a broken foot. I just didn't have time to wait, especially given that the intercoolers had brought my build to a stop, and I hadn't been told that this kind of wait was to be expected.

Anyway, good news is that Sean got in touch with me and was totally cool about it. He told me that things were ready to ship today, but offered me the option to cancel the order if I'd like.


Ultimately, in order to ensure that I could get the hardware all installed first thing next week, I had to pull the trigger on the Wagners and cancelled the SRM coolers.

-bill

[jayiszraw]

I can say this, im still waiting on part of my order from back in August

[Scotty@Advanced]

I spoke with Sean and he's behind due to the increased demand for his stuff and the specials he has been running. If it's a problem I'd suggest calling him to discuss.

[james 408]

Small shop, either made to order or small inventories, have a tendancy to have spikes in delivery time. just the nature of business.

compound: you ever show up to work with a goal in mind, then never get any of that done because something else blind-sided you... such is life.

there's a certain degree of tolerance one must have in the tuner industry. Some patience required.

[palewhitemale]

Sean got in touch with me and let me know that the order was ready to ship. Unfortunately because of my time constraints I had to make sure that I could finish the work next week, and I had already ordered a set of Wagners. If I'd heard back from somebody a day before, I wouldn't have already gone forward with option b, but so it goes.

Such is life, but Sean was totally professional and cool about it. I cancelled my order with him and that's that.

-bill

[Bdubs1131]

I would say they have a good product but the customer service is a little shitty. I had my s4 in the shop for a Trans swap. I tried to contact someone (never happened) so they could overnight the down pipes and it took 2 weeks. Very frustrating

[ama]

Patience is the ability to idle your motor when you feel like stripping your gears.

[Mille Bornes]

Mine took awhile as well but I'll happily wait a little for a superb product.

I ended up emailing them on the status and Sean called me literally like 5 minutes after I sent the email, so superb service in my case as well.

[DieselElectric]

Patience is the ability to idle your motor when you feel like stripping your gears.

Cost for that vs lift? Me likey very much.

[njrrado]

Ordered bipipes from them on a Monday and didn't ship til Friday. Not nearly as bad as some of the posts here, but when but when you have a broken DD and the part is listed as "in stock" it's frustrating.

Left them a voicemail too and got no response--which prompted me to get a replacement stock part off ebay that was at my door in two days. Was planning to get ICs from them when the time came but the lack of a return phone call has me on the fence.

All that said the bipipes appear to be pretty nice.

[LINDW4LL]

I know Sean's a busy dude, but stuff like this is completely unacceptable. I don't care if you're a small business (been there); there's no excuse for not communicating with your customers- especially when you've made numerous contact attempts through phone, email, etc...

I don't know if anybody else has had problems with these guys, but my experience has been absurd.

They charged me and I got my order confirmation on 11/4. I've email Sean, sales, and called. No replies to my emails, and I was told over the phone I'd have an update by the end of the day Friday, and still nothing.
-bill

[xuandatou]

I'm just wondering what would be the labor cost to install the SRM downpipes? etc. labor hour?

[vwfanatic67]

These guys are an absolute joke my order took 2 months to receive after badgering them with emails and calls to finally get it one piece at a time. They told me they had everything in stock when I ordered it. Every single item they sent was drop shipped. From the ebay downpipes that came straight from china that I had to pay the import fee on when it finally got here. They were also supposed to fit great. Don't even have time to explain that night mare. Then to top it all off they sent me the wrong injectors and when confronted about it they completely skated around the problem. I have email documentation of the whole transaction but it is all irrelevant. I have to buy the right injectors from someone more reputable now and am just out. Buyer beware.

[Trb1]

I wouldn't be surprised if Sean dropped the b5 platform product line.

[S4James]

i would. nothing but complainers.

[Trb1]

i would. nothing but complainers.

Sorry. Sarcasm doesn't have a font. That's what im saying. B5s are a minority and people do nothing but bitch about made to order parts that aren't at their doorstep in 2 weeks. Its 2 guys running the shop. Give them a break. I'd probably ignore someone contacting me all the time as well.

[Drehmoment]

^^
LOL, so Chicom parts are "Made to order "...............I think the Improve needs talent like you

[Trb1]

^^
LOL, so Chicom parts are "Made to order "...............I think the Improve needs talent like you

Ahh, my bad. Sorry to hurt your feelings. Made to order, stocked to order. Whatever your take on it is. It's not like SRM or any other company stocking/producing mainly for b5s has the ability to shelve and produce 6 to 7 figures worth of inventory.

[JustManson]

Any notice this died back in 2015?

Guess they still have the same ol' issues.


Sent from my iPhone using Audizine

[Nestor]

lol i was like WTF 2015

[xuandatou]

Sorry. Sarcasm doesn't have a font. That's what im saying. B5s are a minority and people do nothing but bitch about made to order parts that aren't at their doorstep in 2 weeks. Its 2 guys running the shop. Give them a break. I'd probably ignore someone contacting me all the time as well.

Worst excuse ever...lol If the parts are not "in stock" and "ready to ship", just make it clear upfront

[gumbyrs]

I got some SRM parts laying around and no wait !



Sent from my iPhone using Audizine

[vwfanatic67]

They didn't make any of the parts. They drop shipped everything. I understand it I not supposed to click on it and it show up like Amazon. I didn't make the first call or email till I hadn't seen or heard anything for a month. Only then did I start getting anything. I run a shop and I never leave negative feedback. But I have never had a poorer experience. Use them if you want.

[S4James]

They dont make some of the parts. Not everything is drop shipped.. My downpipes were, and those got delayed. Everything else came from vegas. He doesnt operate a foundry or manufacture turbo bearings so I dunno how you can fault him for using suppliers like literally everybody else putting out inexpensive rs6 clone turbos.

If I can fault SRM for anything its his logistics. He needs a full time shipper/receiver that handles orders and tracks delivery. No question about it, its SRMs weakest link.... But by keeping those costs down it meant I could afford to build a car at a fraction of what It would have cost me before guys like him came on the scene. Trust me. I did this over 10 years ago in the k04 era and it was a nightmare trying to keep costs down.

[Meow]

These guys are an absolute joke my order took 2 months to receive after badgering them with emails and calls to finally get it one piece at a time. They told me they had everything in stock when I ordered it. Every single item they sent was drop shipped. From the ebay downpipes that came straight from china that I had to pay the import fee on when it finally got here. They were also supposed to fit great. Don't even have time to explain that night mare. Then to top it all off they sent me the wrong injectors and when confronted about it they completely skated around the problem. I have email documentation of the whole transaction but it is all irrelevant. I have to buy the right injectors from someone more reputable now and am just out. Buyer beware.

Did you really feel the need to bump a 2 year old thread because you wanted to rant?

[alphaVR]

i would. nothing but complainers.

Complaining about shitty customer service? Yeah that's totally not cool guys.

[Trb1]

Complaining about shitty customer service? Yeah that's totally not cool guys.

It's the needless bitching about unrealistic expectations people set on companies to move cheaper/budget products to them. B5 people want everything for nothing. Offer to pay 2x the price and I'm sure you'd have great customer service and products in hand in a quick fashion. Obviously nobody will do this.

[alphaVR]

How is expecting an item listed as "in stock" to ship within a week of placing the order unrealistic? It shouldn't take months to deliver orders regardless of how busy anyone is unless there are reasonable and extenuating circumstances beyond the business's control. Even then, its good business to communicate these circumstances to your customers. However, it's poor customer service to be left in the dark for large amounts of time and these issues should not be quelled simply because he's servicing a niche market.

Its incredible the lengths people go to defend this kind of backhanded service. Wake up people... You should be holding these businesses to a higher standard than "oh well you'll get them eventually".

[Trb1]

How is expecting an item listed as "in stock" to ship within a week of placing the order unrealistic? It shouldn't take months to deliver orders regardless of how busy anyone is unless there are reasonable and extenuating circumstances beyond the business's control. Even then, its good business to communicate these circumstances to your customers. However, it's poor customer service to be left in the dark for large amounts of time and these issues should not be quelled simply because he's servicing a niche market.

Its incredible the lengths people go to defend this kind of backhanded service. Wake up people... You should be holding these businesses to a higher standard than "oh well you'll get them eventually".

I get the frustration, believe me. I'm just saying that people don't take wait times (in these types of circumstances) with a grain of salt. The NEWEST b5's were sold 16 years ago. They're still expensive to own, and many have been destroyed. The community is small and the market is smaller. period. Yeah, maybe in certain situations this is justified. Is what I'm getting at here is that it's pretty cool that companies are still producing and "innovating" (take it for what its worth) for our platform. I don't know why, as the backlash is pretty strong. If you were waiting 2 months for a response on something that's easily disposable or producible like say, software I'd be upset.

Like I said before. It's 2 guys running this thing. Your down pipes drop shipped from china or your injectors aren't their top priority. It could be better, it should be better, but it won't be better. Especially with massive backlash.

It's not just SRM. Last year, I waited 6 weeks before my AMD clutch shipped out and 5 weeks before my 034 upper adjustable control arms shipped.

Oh I also forgot about the time I had to buy a JHM trio twice because someone swiped it off my front porch. That was fun. Wasn't insured by FedEx because I filed a police report (per JHM) which was considered proof that it had been delivered and that ended my insurance contract with them. JHM didn't ever end up filing with FedEx even though I was told twice they were starting a claim process. I basically was told I was SOL and ended up having to buy the kit. Again. Not like I wanted to give them my money after that experience, but they're the only company that makes a linkage kit to that quality. Unless you're buying CAE.

It happens with every vendor. SRM is just the flavor of the week.

[RickyCastro]

^^
LOL, so Chicom parts are "Made to order "...............I think the Improve needs talent like you

Lol, I'm assuming you've been to his shop and witnessed him unbox a pallet of IC's from china. Oh wait, you haven't. On the other hand I have been to his shop and these intercoolers are fab'd up in house. Sorry brosef. I can't speak on anything else. Makes sense to why EPL dropped from this scene and moved on to better platforms