Originally posted by defunkt
The dealer is in business to make money. They really are not out to void your warranty at the first chance they can. If they cant do any work to your car, how are they gonna make money? Everything they do, they have to make sure Audi will cover it. so if Audi has a problem with whatever it is, then the dealer has a problem. But like I said, they WANT your business.
Defunkt is on the money.
And , there in, lies the crux of the issue.
In the end, it's not really whether the dealer is mod-friendly or not.
It's whether you have a malfunction that could have been caused by a mod and AUDI refuses to reimburse the dealer for the warranty repair.
Any dealer can be "mod-friendly" when you don't have a malfunction. They're car guys. They love cars too.
It's when something serious breaks and they have to figure out who is going to pay for it, Audi through the warranty or YOU, that becomes the problem.
One thing for sure.... the Dealer isn't going to foot the bill.
They want your business, which means they want to make money, not lose it.
So, here's what really happens.....
You've made a modification to a component.
That component (or one directly related to it) fails prematurely.
You take it to the dealer for warranty service.
The dealer thinks the premature malfunction could have been caused by the modification you've made.
They check with Audi and Audi says they will not reimburse for the repair.
Warranty service denied.
You tell them that they have to PROVE that your mod caused the early failure and they say one of two things:
"Well, let's see what we can do here" and you come to a compromise with the dealer and AOA.
Or
"The mod caused the failure. It's out of my hands. If you don't like it, sue Audi"
So, you decide to sue because "the law is on your side".
After a year or so (and great expense in legal fees and time) your case comes to court.
You lose (95% of the time).
Why? Because Audi's expert witness puts on a scientific case that basically says we didn't design it to be like that and the plaintiff's mod exceeded XXXXX.
Your only response is, basically, "DID NOT!!"
The standard of proof in civil court is "the preponderance of the evidence", NOT "beyond reasonable doubt".
So, you lose.
All this time, your car has either sat broken or you've had to repair it out of your own pocket, anyway.
BUT.... for ay of that to occur you must first have a significant FAILURE of a component directly related to a mod you've made.
Mod, but mod smart. Know what your potential liabilities are and don't risk more than you're willing to buy... twice.
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