Sometime buying parts online just aint fun ... an ECS Tuning fail story ...

[QuattroRocket]

Need to blow off some frustration here ... Black Friday I had 5 or 6 intakes open in my browser looking for a solid deal on a setup I liked. I pulled the trigger on ECS. A few days later I noticed I hadn't received a confirmation of the order being shipped which they are pretty good at doing having just received and installed their X-pipe a few weeks earlier. When I looked in my cart online there was a note on the intake that it was back ordered. Not when I ordered it, just now a few days after the big sale week. And a day later I get an email saying my intake will arrive early January ! I call ECS and chat with one of their customer service guys who quickly upgrades me to overnight shipping (when the parts are in). Then I click on the intake on the web as I am talking and realize that its on sale cheaper than when I bought it ! He agrees and makes a price match adjustment and I hang up after explaining that before taking my money is a better time to indicate shipping delays not after all the sales are done and I have no options left but to wait.

This week I get a surprise notice that my intake has shipped earlier than expected and I am stoked. Now I live in Canada but ship to the US as its MUCH cheaper so today I go down "across the line" to get cheap gas and a few package including my intake (about 1 hour round trip +/- border delays). I head home and rush through my work day to hit the garage and install the new toy. I open the box, take a picture to post on the local Audi forum later and begin unwrapping everything. Well ... the heat shield has small scratches across the width of it which upsets me but as its an engine part and the scratches are light and unlikely to be very visible when installed I proceed. With everything on the workbench unpacked I get set to install ... except there are no instructions ! Just before going online to find instructions I look at the bench and the parts count is off ... there is only ONE intake filter !!!

So I online chat with ECS I go and they quickly setup shipping for another filter, the don't address the hassle I now have going across the border again for another package which I did explain in the chat and they don't address the scratches at all. When the agent asks "is there anything else I can do" I shrug my shoulders and reply "I guess not" ... the "because this will be my last ECS order ever" was silent !

Do better ECS !!! For your future customers because this one ain't coming back.

[widebodyfx]

Bummer man. Think there are Reddit subs and FB groups dedicated to the debacles that happen with ECS.

[sepheroth86]

I have purchased several items from them over the years with success.

I did have to wait a week once, but otherwise all good experiences.

[Audisthesia]

Good customer service could have offered to ship to Canada for you.. A filter isn't heavy or huge. I hope it all works out for you.

[JRYtheS4]

Yeah this all sounds familiar. Especially the part where you order something "in stock" and it gets drop shipped from the manufacturer after 6 weeks. I ordered a part I needed to get my car back on the road and it was supposedly in stock. Nope. When they say in stock it just means they have a line on where they can buy it from.

Sent from my SM-G991U1 using Audizine Forum mobile app

[THCarpenter]

they are a drop ship enterprise now....so if their distributor has it in stock, it will list as in stock. No, IF they ship it right away then you can get your materials.....usually its coming from overseas, so they wait to batch ship materials to save on shipping costs

I still begrudgingly order from them...but its getting less and less for materials I seek