Audi Connect stuck in 3g

[Maitre Absolut]

This is for Canada folks

Everything was working perfectly until 3 days ago when I noticed the MyAudi app stopped connecting to the car "vehicle status could not be retrieved / vehicle communication error".

In the car I noticed the connection is 3G (Im pretty sure it used to say LTE). And my profile now doesn't have my account linked and when I try to log in it says could not establish connection.

Anyone else have this problem and how to fix

[pwdrskr]

I'm assuming you've tried the obvious phone related "fixes" like killing and restarting the MyAudi app, restarting the phone, toggling cellular data services, etc?

FWIW, Audi Connect is glitchy as heck. I've had numerous instances of odd behavior including suddenly "disconnecting", causing me to have to go back to the dealership to be reverified. Sometimes sending an address to the car works immediately, other times it's delayed, for days even! I'm currently am waiting for an address I sent two days ago to be received by the car.

Not sure if this is related, but my Favorites will periodically disappear, forcing me to re-favorite all the SiriusXM stations I'd set up. Other customizations like saving MMI button layouts also don't ever stick following a vehicle restart.

Every time I get into our 2019 RS5 with the scroll wheel I find myself wishing the RS6 had it as well. In some ways the all touch MMI is better, when switching back and forth between different audio sources for example. I stream a couple Seattle area sports radio stations, but detest commercials and will immediately change audio source to avoid them. I'll switch to satellite for music or to a podcast app then back again. This is far easier to do with the touch screen.

On the other hand, I miss the physical memory buttons that are in the RS5 for quick switching between radio stations. I also much prefer the manual climate controls over the touch screen.

In general, the touch screens are hit and miss for detecting a selection. I often have to try to hit a touch button more than once to get it to respond. I've gotten used to the all touch MMI now, but would prefer a hybrid system.

One last nit, a lack of small storage area under the climate controls in the RS6. I keep a pair of sunglasses there in the RS5. I had to put a tacky rubber mat on the "shelf" right above the MMI to get a similar storage spot. It isn't the most secure of course and I've had the glasses come shooting off the dash when I've floored the accelerator. I know there are other solutions, like replacing the OH S***! handle with a sunglass storage space. I bought the kit even but haven't bothered to install since I suspect most sunglasses won't fit.

Anyway, supposedly there is an MMI Firmware update either available or coming soon. I have an appointment with Audi Escondido next week where I hope to have these issues resolved...

Sorry for the digression and minor thread hack to vent...

Cheers

[Maitre Absolut]

I'm assuming you've tried the obvious phone related "fixes" like killing and restarting the MyAudi app, restarting the phone, toggling cellular data services, etc?

FWIW, Audi Connect is glitchy as heck. I've had numerous instances of odd behavior including suddenly "disconnecting", causing me to have to go back to the dealership to be reverified. Sometimes sending an address to the car works immediately, other times it's delayed, for days even! I'm currently am waiting for an address I sent two days ago to be received by the car.

Cheers

its not my cell phone, that is working fine. Its the car's internet connection that is stuck in 3g which doesnt seem allow Audi Connect to function properly.

[FBAnder]

Is there a coverage issue? Does the car switch to LTE in other areas?

[Maitre Absolut]

Is there a coverage issue? Does the car switch to LTE in other areas?

no matter where I drive it stays on 3g now. myAudi hasnt been updated in 5 days so its never gotten LTE since then. It was working perfectly since day 1 (granted that was only a month ago!)

Someone on the FB group said there's an antenna recall but I haven't found anything online about that.

[pwdrskr]

its not my cell phone, that is working fine. Its the car's internet connection that is stuck in 3g which doesnt seem allow Audi Connect to function properly.

Ah, sorry, missed that detail. Have you tried a hard reboot of the MMI by pushing on the volume knob for ~20 seconds until the system reboots? That is what I'd try if it were my cell phone with the issue.

Here's a thought, which cellular network is the car connecting with? ATT, Verizon, T-Mobile? I have no idea anymore. Is the provider different from your phones? Not sure that would matter, however, I briefly switched to T-mobile and suddenly nobody could reach me at home. I'd suddenly get a notification I had a voice mail. Phone never rang. I noticed the connection would bounce around between LTE, 5G, and 5G Ultra Wide too. After a couple weeks of that I went back to Verizon. Anyway, point is, could some similar be happening with your car's cellular provider?

After that, maybe it's a hardware problem?

...or maybe I should stop since I'm not an engineer or cellular connection expert.

[Maitre Absolut]

FYI issue resolved after many back and forths with the dealer, who wouldnt initially take the car in saying its a server issue on Audi side and would resolve itself, and Audi Canada saying everything is working correctly on their end.

Dealer took the car in yesterday. Issue was with controle module for emergency call and communication unit. Seems like removing/changing its battery worked.

[Thearmoredking]

Funny enough I had the same issue and when brought to the dealer, the same module wasn’t working properly. They reset everything and it was good. I’m back the LTE!

My biggest issue is that I like to have the heated steering wheel shortcut in the lower climate bar but everytime I turn off the car then get back and start it, it never saves it. I gave up on the system. Hopefully the dealer will take a look again when I bring it in for service next time.

[two+2]

FYI issue resolved after many back and forths with the dealer, who wouldnt initially take the car in saying its a server issue on Audi side and would resolve itself, and Audi Canada saying everything is working correctly on their end.

Dealer took the car in yesterday. Issue was with controle module for emergency call and communication unit. Seems like removing/changing its battery worked.

Your issue is eerily similar to the one I'm experiencing. I have tried resetting everything and still no dice. Next step is the dealer I guess.

As a side note, anyone think the dealer will install the ASS module for me when the fix the recall of that module potentially being exposed to moisture?

[Runge]

no SOS, says its on LTE but no Data/No Audi Connect, etc. Came from Audi this way from Day 0. Dealer ordered new J949 part. back ordered with no ETA. Picked the car up brand new with issue.