Frustrated and confused

[Boomerdw]

To the point. I had my water pump and thermostat replaced a few years bacK in my 2017 S3. At the time it had 35,000 miles on the odometer. I filled out the Audi Campaign request for restitution of the pump replacement back in spring. Now I just received another request to submit the form for restitution. The odd thing is the letter was dated October, I received the letter in mid November. Also looking on line I found that the forum must be returned by a date in August. Further adding I called and was told there was a 4 hour wait time. Ya I know I can sign up for a return call. Just am to busy to wait for the call, that’s on me I know. Audi is handling this poorly. I figure they make it tough to keep the payout total down.

Anyone with similar experience or additional information?

[MikTip]

Since the VW emissions scandal...VW who owns Audi have been very bad with their customer service...parts...fixing recalls...etc...etc.

While it sucks...I dont see a "fix" anytime soon as the scandal cost VW billions.

Ya just have to ride it out like our bad economy and hope for better times!

[Boomerdw]

Since the VW emissions scandal...VW who owns Audi have been very bad with their customer service...parts...fixing recalls...etc...etc.

While it sucks...I dont see a "fix" anytime soon as the scandal cost VW billions.

Ya just have to ride it out like our bad economy and hope for better times!

Understand, I never counted on getting a refund. Curious though how out of sink the campaign has been. It’s like the left hand doesn’t know what the right hand is doing. It does piss me of though that companies get away with this stuff. Dealerships are the same, departments don’t want to take blame. They pass the buck.

[MikTip]

Understand, I never counted on getting a refund. Curious though how out of sink the campaign has been. It’s like the left hand doesn’t know what the right hand is doing. It does piss me of though that companies get away with this stuff. Dealerships are the same, departments don’t want to take blame. They pass the buck.

They hide behind corporate lawyers that know you and I don't have enough funds to take them on in court...which seem to be the only place they will listen.

[texasboy21]

I know folks who got the full 1500 or 1900 whatever it is reimbursement pretty easily, but I did not have an indy-shop perform any of the related repairs. I went to my local dealer and under the original Audi warranty, then CPO warranty, and now extended 8yr/80k miles water pump warranty had no problems getting things replaced and serviced without any cost.

Im on water pump number 4.. 2016 S3 with 69k miles.

[CXSnail]

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Im on water pump number 4.. 2016 S3 with 69k miles.

Holy crap, man! What type of failures are you noticing? Coding? Leaking? Different every time?

What brand pumps are you replacing with?

[texasboy21]

All of the pumps have been OEM Audi. Slight leaking, nothing catastrophic but a leak is a leak and warranty and is a warranty.

[Boomerdw]

I know folks who got the full 1500 or 1900 whatever it is reimbursement pretty easily, but I did not have an indy-shop perform any of the related repairs. I went to my local dealer and under the original Audi warranty, then CPO warranty, and now extended 8yr/80k miles water pump warranty had no problems getting things replaced and serviced without any cost.

Im on water pump number 4.. 2016 S3 with 69k miles.

Wow pump 4. My warranty expired prior to the failure. And you know people that have been reimbursed? Weird maybe because I didn’t use Audi Stealership. Although I did read that the offer price would be inline with a Audio dealership cost. Guess I just wait and see.

[rowlands57]

Audi denied any help with mine at the dealership when I was just barely out of warranty. Apparently doing your own maintenance vs. paying the dealer is verboten and they said as much in spite of me having all my receipts for all the work I did. I suppose in the end I broke even but still left me pretty pissed off.

[Gberg888]

Has there been any aftermarket upgrade?

I know for example, the crack pipe on the mk4 R32s and Vr6s was made of plastic and Gruvenparts make a metal one so it fixed the potential issue. I know making a pipe is easier than a water pump but is there any support out there?

[texasboy21]

Audi denied any help with mine at the dealership when I was just barely out of warranty. Apparently doing your own maintenance vs. paying the dealer is verboten and they said as much in spite of me having all my receipts for all the work I did. I suppose in the end I broke even but still left me pretty pissed off.

Classic case of a clueless dealership.

[MikTip]

Has there been any aftermarket upgrade?

I know for example, the crack pipe on the mk4 R32s and Vr6s was made of plastic and Gruvenparts make a metal one so it fixed the potential issue. I know making a pipe is easier than a water pump but is there any support out there?

Yes!

Audi has revised the water pumps and there is a pump out there with a metal impeller (GRAF).



Not sure the metal impeller is any benefit...cause it still bolts to the same plastic thermostat housing and the metal tends to expand and contract as its gets hot and cold...

My original 2015 water pump never failed. I changed it at 150,000 and the thermostat housing while I had the intake manifold off for carbon cleaning.

Its get better:

https://www.classaction.org/news/aud...ine%20failure.