You can contact Audi Connect. They were able to help my sister when her new Q3 had connect account issues.
https://www.audiusa.com/help/contact-us
2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior; Commuter Vehicle - 2019 Nissan Leaf SL Plus, Gun Metallic
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