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  1. #1
    Active Member One Ring
    Join Date
    Dec 26 2019
    AZ Member #
    531789
    Location
    PORT RICHEY FLORIIDA

    A5 Timing Chain issue, recommendations on next steps

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    My Wife's 2011 Audi A5 Convertible is one of lemons Audi Created with what is quite frankly one of the worst 2.0 liter engines ever created.

    Since ownership of this vehicle it has been nothing short of a horror story, both with the product itself and the terrible level of customer service at our local Audi dealership.

    Long story short our vehicle was burning oil to the tune of nearly one liter per 500-700km of everyday mixed driving, we had to fight tooth and nail with our dealership (Audi Hamilton) to have them carry out the work due to manufacturer defect and have Audi cover the cos. They split the engine and replaced the pistons and rings, timing chain and guides and gave the car the all clear. Late last year we were due to drive to Florida for vacation, shortly before we were due to depart the car had a low oil pressure warning and epc light come on, the vehicle was booked in for inspection and an oil and filter change at Hamilton Audi, they stated that both oil sensors required replacement. These were replaced and the car was driven to Florida. Whilst down there the car shut down in the outside lane on US 19 (not really a place you want to lose all power to your brakes and steering!) the vehicle was recovered and sent to Audi of Wesley Chapel. They removed the oil pan and upon inspection found that the timing chain was stretched to end of life the guides had failed, the rod bearings had spun and deemed the car no longer usable due to it now requiring complete engine replacement!

    I spoke with Audi Hamilton with regards to this and they have washed their hands of it and told me to speak directly to Audi of America (who, surprisingly enough also want nothing to do with the situation!) When speaking to the service manager and voicing my concern that a timing chain should not fail in 28,000 miles his response was, "I agree but these things happen and you're out of warranty so there's nothing we would be willing to do to help".

    Checking the VIN online this engine is one of the ones affected by sub par quality timing related parts (surprise, surprise) and that there was a class action lawsuit that was won against Audi because of this very problem. My question is this: can anyone provide us with the name of a Great Lawyer that will take this on as a case ( we also had to pay for flights for 5 of us back to Canada due to the engine failure, along with current rental car costs and a $900 bill for Audi of Wesley chapel to inspect the car, drop and refit the oil pan etc).
    Should we file a lawsuit against Audi directly or should we go after the dealership that carried out the engine repair 28,000 miles ago under premature failure of parts or negligence due to a poor repair?

    Any help or advice would be greatly appreciated, This vehicle has been a complete nightmare to own and we were both Audi fans (see profile picture!)

  2. #2
    Active Member One Ring
    Join Date
    Dec 26 2019
    AZ Member #
    531789
    Location
    PORT RICHEY FLORIIDA

    Nobody has had this issue?

  3. #3
    Active Member One Ring
    Join Date
    Sep 06 2017
    AZ Member #
    406481
    Location
    Montreal

    Late reply, but it's cheaper to fix it at an independent shop... even if they pay for part of the repairs, they will charge you deanship prices, and the ending bill will be much higher than what an independent shop will charge you... (to fix my A5, after allot of bitching and so on, they said they can pay part of it, but I have to do it at the dealership, which wanted 12k + tax + whatever else they find... )

    If you have any success tho, post your results here.

  4. #4
    Established Member Two Rings
    Join Date
    Nov 09 2019
    AZ Member #
    526061
    Location
    Earth

    I bet that dealership replaced original parts for that year car and not the updated parts.

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