Carplay / Android Auto problem in '19 TT RS

[SpideyTT!]

Hi!

There is an ongoing issue with Apple Carplay and Android Auto in the 2019 TT RS, reported by several owners.

Specifically, the Carplay or Android Auto screen goes black occasionally, usually while braking to a stop (e.g. when approaching a stop sign). The only way to restore the display is to turn on the reversing camera, and then turn it off again; this restores the proper display.

This issue has been documented in multiple threads, notably:
https://www.audiworld.com/forums/tt-...blank-2973966/
and
https://www.audizine.com/forum/showthread.php?t=860740

This problem has ONLY been seen in the 2019 TT RS; we haven't heard of occurrences in any other vehicles.

We have heard that there is an Audi TAC case number related to this (SS-515027) - but we have had no update since then, and my most recent conversation with my dealer indicated that no fix was available yet.

I wonder - can you provide any kind of update on the status?

[Audi USA]

Thank you for reaching out and bringing awareness to this issue. As you mentioned, there has been quite a bit of discussion on this topic and has been identified by the product engineers & product support teams. Currently the solution is still being analyzed and developed. Model Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles which received a recent MMI software update could also experience this issue. It’s important to note that the issue is intermittent and does not always occur during a drive based on driving conditions. However, for some customers, this issue can occur during each trip each day and ultimately varies based on certain circumstances. There is a temporary workaround available that should alleviate the concerns per driving cycle:

(Please note that the vehicle must be fully stopped in order for this to take place)

2. Press the Park Aid button twice, once to trigger the parking sensors, and once to turn off the parking sensors.
3. Then from that point on in the drive the issue should be resolved until the car is allowed to go to sleep again.
4. Repeat this procedure, whenever it is safe to do so, anytime the screen goes blank during the drive.

The solution is still forthcoming and at the present moment I don't have a specific ETA for you. I can let you know that the issue is with the proper team and we have confidence that they will resolve it permanently as quickly as possible. Please let me know if you have other questions.

Thank you,

[ToastyTT]

Thank you for reaching out and bringing awareness to this issue. As you mentioned, there has been quite a bit of discussion on this topic and has been identified by the product engineers & product support teams. Currently the solution is still being analyzed and developed. Model Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles which received a recent MMI software update could also experience this issue. It’s important to note that the issue is intermittent and does not always occur during a drive based on driving conditions. However, for some customers, this issue can occur during each trip each day and ultimately varies based on certain circumstances. There is a temporary workaround available that should alleviate the concerns per driving cycle:

(Please note that the vehicle must be fully stopped in order for this to take place)

2. Press the Park Aid button twice, once to trigger the parking sensors, and once to turn off the parking sensors.
3. Then from that point on in the drive the issue should be resolved until the car is allowed to go to sleep again.
4. Repeat this procedure, whenever it is safe to do so, anytime the screen goes blank during the drive.

The solution is still forthcoming and at the present moment I don't have a specific ETA for you. I can let you know that the issue is with the proper team and we have confidence that they will resolve it permanently as quickly as possible. Please let me know if you have other questions.

Thank you,

That fix does not resolve the problem during the remainder of the drive. It happens enough on my drive to make Carplay completely useless, and here I am six months later and Audi still doesn't have a fix. Imagine if Apple was this slow to fix a major show-stopper in their product. Shame on Audi...

[mcintoshi]

Is there something that we should do to report that we are having this issue or is it safe to assume that all ‘19 TTRS units are having the problem?

[Audi USA]

Is there something that we should do to report that we are having this issue or is it safe to assume that all ‘19 TTRS units are having the problem?

It has been identified as a known issue for the 2018-2019 TT line. That being said it won't hurt to make sure that your dealer is aware of the issue so that when the solution has been identified and released, you can be notified promptly. If anyone else has questions please let me know.

[BeTTo RS]

It has been identified as a known issue for the 2018-2019 TT line. That being said it won't hurt to make sure that your dealer is aware of the issue so that when the solution has been identified and released, you can be notified promptly. If anyone else has questions please let me know.

Thanks for the help and support! I live at Mexico, so I’ll have to check this out with Audi Mexico.

[SpideyTT!]

2. Press the Park Aid button twice, once to trigger the parking sensors, and once to turn off the parking sensors.
3. Then from that point on in the drive the issue should be resolved until the car is allowed to go to sleep again.
4. Repeat this procedure, whenever it is safe to do so, anytime the screen goes blank during the drive.

Thanks for the update.
But note, as others have noted, (3) is incorrect; the issue often happens again, even before the car is allowed to go to sleep.

[chekuen]

Thanks for this thread.. I too am having the issue... sent an email to my Manager at Audi Las Vegas. Tech support will also look on their end. I received the RSNAV. works...... still need to do a long term test.... and review. screen still goes black with the wireless CarPlay. Art

[mtwallace85]

Thank you for reaching out and bringing awareness to this issue. As you mentioned, there has been quite a bit of discussion on this topic and has been identified by the product engineers & product support teams. Currently the solution is still being analyzed and developed. Model Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles which received a recent MMI software update could also experience this issue. It’s important to note that the issue is intermittent and does not always occur during a drive based on driving conditions. However, for some customers, this issue can occur during each trip each day and ultimately varies based on certain circumstances. There is a temporary workaround available that should alleviate the concerns per driving cycle:

(Please note that the vehicle must be fully stopped in order for this to take place)

2. Press the Park Aid button twice, once to trigger the parking sensors, and once to turn off the parking sensors.
3. Then from that point on in the drive the issue should be resolved until the car is allowed to go to sleep again.
4. Repeat this procedure, whenever it is safe to do so, anytime the screen goes blank during the drive.

The solution is still forthcoming and at the present moment I don't have a specific ETA for you. I can let you know that the issue is with the proper team and we have confidence that they will resolve it permanently as quickly as possible. Please let me know if you have other questions.

Thank you,

Is there any updates on this? As a software engineer myself, I can tell you this is not something terribly hard to diagnose, fix, and release. Especially when you’ve already identified the update for the 2018 as being the source of the issue. We’re driving around $80k luxury sports cars and something as simple as CarPlay being broken for months on end is a complete disaster on Audi’s part. This problem is also present in the R8 and I would think you’d want to address this issue immediately all things considered. One of the reasons I wanted this car was because of the CarPlay, but it’s a complete joke, so I don’t even bother with it.

This is honestly completely unacceptable and I would hope Audi would put a little more effort into this past telling everybody the right team is looking into it. Clearly, the right team is not looking into it or we’d already have a resolution a long time ago. That being said, if I can get access to the MMI software repository and the 2018 update pull request, I’m happy to figure out the problem and come up with a solution to get this train moving along. Thanks for your help and understanding.

[swisspol]

Just bought a 2020 R8 and MMI has the same bug: CarPlay regularly becomes a black screen. This obviously makes CarPlay not usable. But Audi advertises CarPlay support on its website and other materials, while being fully aware it does not work. Considering the prices of these cars and the fact Audi has been aware of the problem for months, did anyone try going to small claim court to at least get some compensation for being deceived?

[mtwallace85]

It has been identified as a known issue for the 2018-2019 TT line. That being said it won't hurt to make sure that your dealer is aware of the issue so that when the solution has been identified and released, you can be notified promptly. If anyone else has questions please let me know.

Still waiting on that fix. Hoping we don’t have to organize a class action lawsuit here, but I will if necessary.

[mtwallace85]

Speaking with an attorney at the moment. Should have this lawsuit rolling soon gentlemen.

[TTopDown]

I just got my 2019 Audi TT Roadster this weekend, and I was finally excited to get Android Auto/Apple Carplay on my car, one of the reasons I went with Audi over other brands was they had claimed to support both. I have run into this blank screen issue with both my Galaxy Note 10+ and my Apple iPhone 11 Pro, it's unacceptable for such an expensive car to have such an issue when my husband's Nissan that cost a third of the price works just fine with my phone. I plan on filing a complaint with the dealer and asking for the refund for the Technology package as well.

[kalch]

It has been identified as a known issue for the 2018-2019 TT line. That being said it won't hurt to make sure that your dealer is aware of the issue so that when the solution has been identified and released, you can be notified promptly. If anyone else has questions please let me know.

I was told by Audi Canada that the fix is not on the books to be completed until Q3 of 2020.
Unacceptable that some of us would have had this malfunctioning and unsafe vehicle for A LONG time without a fix.

you can see this thing happening here:
https://youtu.be/o_riTky2Fn8

and

https://youtu.be/5lklbB01rIk

[kalch]

Hi!

There is an ongoing issue with Apple Carplay and Android Auto in the 2019 TT RS, reported by several owners.

Specifically, the Carplay or Android Auto screen goes black occasionally, usually while braking to a stop (e.g. when approaching a stop sign). The only way to restore the display is to turn on the reversing camera, and then turn it off again; this restores the proper display.

This issue has been documented in multiple threads, notably:
https://www.audiworld.com/forums/tt-...blank-2973966/
and
https://www.audizine.com/forum/showthread.php?t=860740

This problem has ONLY been seen in the 2019 TT RS; we haven't heard of occurrences in any other vehicles.

We have heard that there is an Audi TAC case number related to this (SS-515027) - but we have had no update since then, and my most recent conversation with my dealer indicated that no fix was available yet.

I wonder - can you provide any kind of update on the status?

Audi Canada quoted me not before Q3 for a fix.

[Audi USA]

I can confirm that the software update is expected to be released in the 3rd quarter of 2020, and is caused by an MMI software configuration issue. The issue is intermittent and does not always occur during a drive based on driving conditions but for some customers, this issue can occur during each trip each day. The solution is forthcoming and will be implemented by your Audi dealer and apologize for the inconvenience this has caused.

[kalch]

I can confirm that the software update is expected to be released in the 3rd quarter of 2020, and is caused by an MMI software configuration issue. The issue is intermittent and does not always occur during a drive based on driving conditions but for some customers, this issue can occur during each trip each day. The solution is forthcoming and will be implemented by your Audi dealer and apologize for the inconvenience this has caused.

intermittent??? How about several times during the same drive? Q3 is ridiculous, it's the 2nd month of Q1.


I do have a meeting with my Audi Dealer tomorrow, and amongst other things, will be discussing the small claims route. In Toronto, our Small Claims maximum is $35000, which will cover any lost equity to get me into a new vehicle. This is ridiculous. Im not mad at my dealer, as they are at the whim of the manufacturer, and will hopefully get them on-board to help as well.

As I have said, Audi USA, Audi Canada and Audi around the world should immediately stop trying to put this vehicle on the sales floor without a fix on hand..

Vincenzo, is this really to solution? Sell a faulty vehicle and "hope" for a fix? It is absolutely awful that Audi is continuing to sell this vehicle with the known issue! It is a luxury sports car! That doesn't function as advertised and sold to perform. BTW, I was told the fix is "hopeful" for Q3. I asked for compensation and they said "not at this time".

I'll come back here and let you know what route i have to go after my meeting with the dealership tomorrow.

My 3rd Audi. I was so looking forward to enjoying this one. I am disappointed beyond anything i could have imagined.

[kalch]

I was at my dealership this morning and went through this and other threads relevant to this matter. The General Manager was shocked, as he has a couple of TTRS vehicles on order that may be affected with this MMI issue. Part of his concern is that he is going to deliver the vehicles and then the purchaser is going to come back and say "WTF"? And his answer would have to be, "there may be a fix in Q3".
I asked him if he would be telling the individuals whom have ordered the vehicles, and he was at a loss for words, and he will have to connect with Audi Canada as to how to inform the customers of the potential problem, if at all.

Audi is putting their dealerships in a terrible position to either lie by omission about having knowledge of a fault in the vehicle, or tell the consumer to take delivery of a car that is not what the customer has paid for and coming back to discuss the issue AFTER they have taken delivery, with little easy, immediate recourse.

Just found out as well that Audi has a TTRS on display at the Canadian AutoShow in Toronto this week and next week. Why? Last MY of production. And Audi is selling a vehicle with a known faulty MMI.

[SpideyTT!]

Respectfully, over a full year to fix this is a disgrace. We reported the issue in August 2019!

I can confirm that the software update is expected to be released in the 3rd quarter of 2020, and is caused by an MMI software configuration issue. The issue is intermittent and does not always occur during a drive based on driving conditions but for some customers, this issue can occur during each trip each day. The solution is forthcoming and will be implemented by your Audi dealer and apologize for the inconvenience this has caused.

Sent from my Pixel 4 using Audizine mobile app

[RyanS3]

Respectfully, over a full year to fix this is a disgrace. We reported the issue in August 2019!

Sent from my Pixel 4 using Audizine mobile app

it is frustrating for sure, not having the 2nd screen and then this happens!
I am going to guess they bundle all updates into one per year?
I can't think of any other reason why it would take SO LONG.
What sucks is that this is one update that any iOS guy will have to do... and if they are tuned, that is scary.
I guess if they have unitronic they can turn off the tune, better than nothing! that always worked for me with uni in my S3.

cheers

[legacypgmr]

This is a little bit off-topic, but I seldom use my Smartphone for anything other than phone calls, texts, and the (very) occasional Internet browse via my data plan (as opposed to nearby Wifi).

Can someone kindly explain what I basically have right (or wrong LOL) about the following ?

You download Carplay or Android Auto to the smartphone.

You connect the smartphone to the car with the required pre-loaded software. i.e. if your car doesn't have the apps in it you're done.

You then can use the apps contained within CP or AA to play music, use Waze, Google Maps, or use whatever other apps are within CP or AA.

To use ANY of the apps in CP or AA in your car your phone must have an internet connection active/running. I would assume, using your phone for any real length of time, you would also want/need to have a power supply connected from your car to your phone to keep it from running out of power.

So, if one was to use either CP or AA for any length of time, I would expect one would need to have an "unlimited" internet data plan on his/her smartphone.

So #2, in the case of this anomaly occurring and the virtual cockpit screen going blank, does that include the speedo/tach/whatever ALSO disappearing ? Or just the (background) display of the CP/AA functionality ?

And does this issue ONLY blank out the screen WHILE CP or AA is active via the smartphone ? i.e. if I never activate my smartphone to use CP or AA and I had my virtual display on, say, NAV, this wouldn't be an issue at all ?

TIA

[legacypgmr]

Speaking with an attorney at the moment. Should have this lawsuit rolling soon gentlemen.

How's that working out ?

[mtwallace85]

This is a little bit off-topic, but I seldom use my Smartphone for anything other than phone calls, texts, and the (very) occasional Internet browse via my data plan (as opposed to nearby Wifi).

Can someone kindly explain what I basically have right (or wrong LOL) about the following ?

You download Carplay or Android Auto to the smartphone.

You connect the smartphone to the car with the required pre-loaded software. i.e. if your car doesn't have the apps in it you're done.

You then can use the apps contained within CP or AA to play music, use Waze, Google Maps, or use whatever other apps are within CP or AA.

To use ANY of the apps in CP or AA in your car your phone must have an internet connection active/running. I would assume, using your phone for any real length of time, you would also want/need to have a power supply connected from your car to your phone to keep it from running out of power.

So, if one was to use either CP or AA for any length of time, I would expect one would need to have an "unlimited" internet data plan on his/her smartphone.

So #2, in the case of this anomaly occurring and the virtual cockpit screen going blank, does that include the speedo/tach/whatever ALSO disappearing ? Or just the (background) display of the CP/AA functionality ?

And does this issue ONLY blank out the screen WHILE CP or AA is active via the smartphone ? i.e. if I never activate my smartphone to use CP or AA and I had my virtual display on, say, NAV, this wouldn't be an issue at all ?

TIA

I don’t think you need to download CarPlay or Android Auto, it should probably already be on your phone with the operating system. You connect the phone through a usb instead of wirelessly like you should be able to and then it pops up on the virtual cockpit as one of the screen options. To use anything on your phone through your car you don’t need internet service, it just needs to be connected through the USB cable. Any of the apps that need internet will work as usual, so yes, you will need service to use things like music streaming and searching for stuff with Google maps for example. If you’re talking about playing music from your actual phone, then no, you don’t need internet. As far as an unlimited data plan, do you stream music like 12 hours a day in your car? I don’t see why you’d need to increase your data plan from what you already use.

How's that working out ?

I contacted somebody who referred me to another law firm and we were going back and forth until life happened earlier this year at which point I just forgot about it and gave up.

[yakev724]

I'm experiencing this issue on an 8V S3. Anyone elese with an A3/S3/RS3 with this issue and if so, what did you do to solve?

System maintenance Version info

Software version: 1363

Gracenote database:

Region=NORTH AMERICA - Version=12

Navigation database version: V03959801GH 0060 NAR 2017/2018

Software information

Media driver: DFV MMX2 AU NAR G21 03

[mtwallace85]

I'm experiencing this issue on an 8V S3. Anyone elese with an A3/S3/RS3 with this issue and if so, what did you do to solve?

System maintenance Version info

Software version: 1363

Gracenote database:

Region=NORTH AMERICA - Version=12

Navigation database version: V03959801GH 0060 NAR 2017/2018

Software information

Media driver: DFV MMX2 AU NAR G21 03

The only fix is going to be getting your software updated at the dealership.