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  1. #1
    Registered Member One Ring
    Join Date
    Jun 03 2019
    AZ Member #
    489302
    Location
    Palos Heights, IL.

    How long does each phase of custom order take?

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    Like to know how long each stage takes, however right now my Audi Q8 is in production in Germany. Will be shipping to the USA in the midwest. Anyone know how long it usually takes from the time you are told your car is in production until it's shipping out from the port in Germany? And if you know any other shipping or transportation durations that would be helpful to. Note my audi specialist isn't very helpful so other than getting it in the email alert system or whatever it's called, can't get any other updates from them.

    Thanks.

    JR

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hi JR,

    I'd be happy to dig into this a little bit further for you and see what information I can uncover. Has your Audi Brand Specialist been able to provide you with the commission number of your vehicle? If so I can provide you additional information specific to your order. As a rule of thumb I don't like to provide general information on a particular timeline as things can vary for a multitude of reasons. Feel free to get back in touch with me at your convenience!

    Thank you,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Registered Member One Ring
    Join Date
    Jun 03 2019
    AZ Member #
    489302
    Location
    Palos Heights, IL.

    Thanks for the reply Vincenzo,

    Unfortunately whenever I ask him for it he doesn't ever provide it. Something about there won't be any info until the car hits the USA so there is no build sheets or anything right now.

    Thanks.

    JR

  4. #4
    Active Member Two Rings Cadx6's Avatar
    Join Date
    Aug 31 2013
    AZ Member #
    122203
    Location
    Illinois

    Vincenzo is the most helpful & knowledgeable person for this type of information on this board.
    Having said that - your dealer is pulling your piniata or worse. You Comm # is assigned at least by the time the order is accepted by the factory (which normally is right after you commit to the sale, assuming the dealer actually has an allocation). Running that Comm # will give you a lengthy list of "ETAs" including an initial ETA for arrival. As things progress they get more accurate but they tend to be somewhat inaccurate. My Q8 arrived 30 days earlier than the ETA & my TTS arrived exactly on the ETA date.
    Don't know which dealer you're working with here in the Chicago area, but if that's how they're starting out (lying to your face) I'd be a little skeptical. Don't know your exact situation but from what I can tell there are a bunch of available Q8s of all flavors sitting on dealer lots in the Chicagoland area.
    Last edited by Cadx6; 06-05-2019 at 04:44 PM.
    2019 Q8 Prestige, Daytona Gray Pearl
    2019 TTS, Daytona Gray Pearl

    Gone - 2018 Q5 Prestige, Ibis White
    Gone - 2017 Q7 Prestige, Glacier White
    Gone - 2017 A4 Prestige, Glacier White
    Gone - 2013 Q7 S-Line Prestige, Orca Black
    Gone - 2013 TTS Prestige, Phantom Black Pearl

  5. #5
    Veteran Member Three Rings SForePlayin''s Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138681
    My Garage
    2015 Toyota Camry SE, 2015 Lexus IS 250 AWD
    Location
    North Carolina

    Not sure if this will help much, but my experience five years ago with my S4 was 91 days from deposit to me taking possession. I didn't get many progress updates from my dealer, but I DID get a ship date which I believe was accurate. The transatlantic trip on the RORO ship took 10 days to the port in Georgia. I tracked the ship on a website called www.marinetraffic.com. Then a few more days to the dealer.
    2014 S4 Ice Silver Metallic|Black Optic|DSG|Sport Diff|ADS|Fine Black Nappa|MMI Nav +|B&O|Carbon Atlas Inlays|Supercharged Badges|Advanced Key|OEM Floor and Trunk Mats|Michelin PSS A/S 3+|Lamin-x Yellow|deAutoLED|Carista|
    2003 A4 Sedan | Light Silver Metallic | MT6 | 3.0 Quattro | - Traded In
    Instagram - sforeplayin

  6. #6
    Established Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    My Garage
    2018 Audi SQ5
    Location
    Washington, DC Metro Area

    This was the timeline of my SQ5 order 2 year ago.

    Customer placed order at a dealership: 8/26/17; Audi rep says it takes 3 months but add a month buffer for unforeseen delays; found out from this site that sometimes dealers hold orders due to vehicle quotas
    Dealer submitted order: 9/13/17
    Frozen to changes: 9/28/17; assigned production week 47 of 2017 (Audi rep did not provide production week info; info provided by Vincenzo at a later date)
    Production Complete: 11/22/17
    Audi Rep contacted customer: 11/25/17 (Audi Rep did not know the vessel name; only knows it is coming soon; but Vincenzo provided the ship name so customer was able to track SQ5 from a free maritime/ship tracking website)
    Vessel with SQ5 left Veracruz, Mexico Port: 11/28/17
    Vessel arrived at Davisville, Rhode Island Port: 12/4/17; customs plus logistics to send SQ5 to the dealership
    SQ5 arrived at the dealership in Bethesda, Maryland: 12/13/17
    Customer pick-up: 12/14/17
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior



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