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  1. #1
    Active Member One Ring
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    Dec 17 2018
    AZ Member #
    433416
    My Garage
    2014 Audi A4, 2005 Nissan 350z
    Location
    Bluffdale Utah

    Alternator fault battery not charging error message

    Im posting this as an update to what caused this message to come up, to help future A4 owners diagnose this issue and also to see if anyone else has had this same problem.

    So to bring everyone up to speed on what's going on ill start from one week ago today, I had scheduled with my local Audi dealer (Ken gaff Audi of Lehi for anyone local to me) to have some recall work done. The recall work involved replacing the electronic water pump because of known electronic failure causing fires. The work was scheduled for last Monday, it took half the day to complete and had my car back by the end of the day. Side note, I have simple add ons done to my car. Ive got wheels and tires and a new grill, nothing internal, no tune, no exhaust, nothing, its fairly stock to keep the warranty. Back to the story. Got my car back no problems nothing to lead me to believe that something wasn't done properly. Three days later, getting onto the freeway less than a mile from my house the error message beeped at me that there was an alternator fault and battery was not charging. I pulled to the side of road immediately popped the hood car running to inspect if something was obviously wrong. Nothing caught my eye and I work at a car shop so I figured id be better off getting my car to the shop so I could use the battery tester and obd2 scan tool.

    Made it to my work few miles away and no noticeable issues with the car, no other codes pulling up, no electronic systems failing or turning due to lack of power. I decided to wait till after work to take a look at it. For my lunch break I took the car down the street and first thing I noticed turning the car on, the error message had gone away. Fast forward to end of day, I decided to drive the car without diagnosing anything cause I convinced myself throughout the day it was prolly the rain we'd been having for two weeks straight just got some water up some electronics.

    Next day drove the car to work no issues, no codes and the same went for two consecutive days. Friday rolls around and the car flashes the error message again right as I start it up in the morning. Drove to work with the code, no issues and same situation happened that day. Error message had gone away by time I went to lunch.

    I drove the car until the following Thursday, when the error message came up for the third time. I was off work that day and had time to run some tests on the car. First thing I looked over was the battery, it tested 500 out of 800 CCA which I expected due to "bad alternator". I ran an alternator test and it came with no issues found. It was turning out 13.8Volts which Is right where it should be at idle. Error message was gone by time I was done. I didnt come up with anything wrong.

    Until today. I drove the car to work and immediately the car brought the message up on the freeway. I decided its time I called the dealership, because obviously something was wrong that I couldn't figure the cause of the error message. I hate to be that customer trying to connect dots between work we had done and future issues with the car that had no relevance. Ive been doing the car shop game long enough to know that dealing with those customers sucks but, I'm also knowledgeable enough to understand that an electric water pump would involve some sort of disconnect from power and if not done properly can damage other components. I set an appt for The upcoming Monday to have the car serviced.

    Of course the universe had other plans and I didnt make it back from the lunch break lol. In the middle of a drive through, a slow death of all electronics occurred. First the abs, traction control, engine light and an error saying failure popped up. Then power steering, tpms, transmission, and every code imaginable and every message flashed through, even codes I didnt know existed popped up. Then the Audi MMI shut off, and finally the music stopped and the car died. I Pulled the key, and tried restarting it immediately. Nothing even flickered. Somehow managed to turn pull some random life out of the car to get it into neutral and no one one was behind me so I cracked the door and Fred flinestoned my baby into a parking stall.

    So as of right now (Friday) got the car towed to the dealer that did the original recall work. The service advisor wasnt much to try and help diagnose at the counter but he pretty much said he has only seen a handful of alternators go bad and that he doesn't think it was a random event to happen after what work was done. Calming my nerves a little to prepare for whatever expense is prolly going to be served to me

    Ill keep ya'll updated, I should know tomorrow some idea of what happened.

  2. #2
    Veteran Member Four Rings Novarider's Avatar
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    Jul 02 2017
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    Knoxville TN

    You got bad alternator warnings and continued to drive it for 2 weeks? You had to know it was going to die on you right?
    2011 A4 Avant Prestige S-Line

  3. #3
    Veteran Member Four Rings mtroxel's Avatar
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    Feb 24 2004
    AZ Member #
    858
    Location
    Minneapolis

    Quote Originally Posted by Novarider View Post
    You got bad alternator warnings and continued to drive it for 2 weeks? You had to know it was going to die on you right?
    My exact thought.
    11 A4 Q, Prestige, Black
    207,000 miles, APR Stage 1

  4. #4
    Active Member One Ring
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    Dec 17 2018
    AZ Member #
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    2014 Audi A4, 2005 Nissan 350z
    Location
    Bluffdale Utah

    Well my other car is currently having the engine built so I didn't really have any other way to get to work. But the light wouldn't stay on constantly and where I live It was raining crazy hard, part of me thought maybe the amount of water was having something to do with it.
    Quote Originally Posted by Novarider View Post
    You got bad alternator warnings and continued to drive it for 2 weeks? You had to know it was going to die on you right?

  5. #5
    Active Member One Ring
    Join Date
    Dec 17 2018
    AZ Member #
    433416
    My Garage
    2014 Audi A4, 2005 Nissan 350z
    Location
    Bluffdale Utah

    Alright so here is my update to my issues with my A4. The dealer the day after I had it towed in called me to fill me in on what exactly was going on. The whole reasoning to why the error message was not consistently staying on ended up being a combination of honestly shi**y luck with buying a used car and a bad chain of events. So the service advisor explained that the wiring harness for the positive output side on the alternator was loose and not in its mounting points to make sure it didnt move, and the nut for the actual post to the alternator was also not tight (and was also cross threaded on so it wasn't completely snug to the contact patch). So loose harness and not tight nut lead to the wiring harness coming into contact with the back of the alternator and engine, pretty much frying harness (hence the the fidgety error coming on and off). So from the service advisors explanation they think that when they were doing the recall work and moving part of that wiring harness to remove the electronic water pump, it must have moved the wiring harness just close enough to the alternator to cause problems relatively quick. They quoted me 650 for the new part of the wiring harness including labor. As much as I love working on my own car and knowing I can get dealer parts through my work, I honestly just didnt want the hassle of paying for another tow and having to be out of a car for at least a few days. Plus the dealer I work with gives out loaners for free. I let them do the work on the car, now I knew there was a possibility of the alternator possibly being damaged and sure enough they called me after the weekend on Tuesday to inform that it needed the alternator also. The nut was so badly cross threaded that it broke the post off trying to get it off. They were kind enough not to charge me labor on installing the new alternator because they ended up having to pull it anyway. My thought process on the whole situation is that for god knows why the past owner did some work on the car and signed me up for failure, or the dealership mechanics are scumbags and messed my car up when they worked on it. I don't know either way, but life is good now car runs fine and error code hasn't come back on. Total cost was 1419.27 and the car was at the dealer for a little over a week, but on the bright side my loaner car was a 2019 A6 and I can't be mad driving a free rental that's way nicer than my own car 🤷🏼*♂️ and believe me, I put that rental through its paces, and my professional review is that its one bad a car.
    Hope this helps someone diagnose this same problem quicker than I did, and maybe save themselves some cash. Even though if it does damage the battery somehow, you'll prolly have to take the battery to get coded by the dealer anyway sooo somehow dealer be getting their money from us one way or another 😂 At least my local Audi dealer is pretty great to work with and has an amazing new building shared with Porsche.

  6. #6
    Active Member One Ring
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    Aug 03 2022
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    776141
    Location
    Yakima

    I have a similar issue

    Quote Originally Posted by velojayden View Post
    Alright so here is my update to my issues with my A4. The dealer the day after I had it towed in called me to fill me in on what exactly was going on. The whole reasoning to why the error message was not consistently staying on ended up being a combination of honestly shi**y luck with buying a used car and a bad chain of events. So the service advisor explained that the wiring harness for the positive output side on the alternator was loose and not in its mounting points to make sure it didnt move, and the nut for the actual post to the alternator was also not tight (and was also cross threaded on so it wasn't completely snug to the contact patch). So loose harness and not tight nut lead to the wiring harness coming into contact with the back of the alternator and engine, pretty much frying harness (hence the the fidgety error coming on and off). So from the service advisors explanation they think that when they were doing the recall work and moving part of that wiring harness to remove the electronic water pump, it must have moved the wiring harness just close enough to the alternator to cause problems relatively quick. They quoted me 650 for the new part of the wiring harness including labor. As much as I love working on my own car and knowing I can get dealer parts through my work, I honestly just didnt want the hassle of paying for another tow and having to be out of a car for at least a few days. Plus the dealer I work with gives out loaners for free. I let them do the work on the car, now I knew there was a possibility of the alternator possibly being damaged and sure enough they called me after the weekend on Tuesday to inform that it needed the alternator also. The nut was so badly cross threaded that it broke the post off trying to get it off. They were kind enough not to charge me labor on installing the new alternator because they ended up having to pull it anyway. My thought process on the whole situation is that for god knows why the past owner did some work on the car and signed me up for failure, or the dealership mechanics are scumbags and messed my car up when they worked on it. I don't know either way, but life is good now car runs fine and error code hasn't come back on. Total cost was 1419.27 and the car was at the dealer for a little over a week, but on the bright side my loaner car was a 2019 A6 and I can't be mad driving a free rental that's way nicer than my own car 🤷🏼*♂️ and believe me, I put that rental through its paces, and my professional review is that its one bad a car.
    Hope this helps someone diagnose this same problem quicker than I did, and maybe save themselves some cash. Even though if it does damage the battery somehow, you'll prolly have to take the battery to get coded by the dealer anyway sooo somehow dealer be getting their money from us one way or another 😂 At least my local Audi dealer is pretty great to work with and has an amazing new building shared with Porsche.
    So basically I was driving just cruising around and I get home and all of a sudden my power steering goes out and then I get the “alternator fault” following with the message that pops up saying that it’s not charging my battery or failing to charge my battery I’m not sure what it could be but if you or anyone knows what it most likely is that’d help so I don’t spend extra money doing something I don’t need to

  7. #7
    Veteran Member Four Rings mtroxel's Avatar
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    Feb 24 2004
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    858
    Location
    Minneapolis

    Quote Originally Posted by S4 Dior View Post
    So basically I was driving just cruising around and I get home and all of a sudden my power steering goes out and then I get the “alternator fault”...
    Have you looked under the hood? Doesn't the serpentine belt drive the power steering pump and the alternator?
    11 A4 Q, Prestige, Black
    207,000 miles, APR Stage 1

  8. #8
    Junior Member Two Rings capital89's Avatar
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    Mar 08 2015
    AZ Member #
    319330
    Location
    Charlotte

    I replaced my alternator after having this fault. Sure enough the Alternator fault came on 5 miles after having the alternator replaced!. I pulled over and turned the car off But once i restarted the car, Everything was fine again ( I used a pocket scanner with live data to measure voltage ) I replaced the alternator again just to be sure. The voltage fault has come on at least 8 times in the last 10k miles. When the fault comes on, My voltage is around 12.5V and dropping but once i turn the car off and back on, The voltage goes back to 13.5 or higher . Usually my idle goes up when the voltage drops

  9. #9
    Veteran Member Four Rings
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    Mar 26 2012
    AZ Member #
    90678
    Location
    Charlotte, NC

    If you have the old alternator, grab the old Voltage Regulator from it
    https://www.audizine.com/forum/showt...EAD-THIS-FIRST

  10. #10
    Veteran Member Four Rings Spawne32's Avatar
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    Nov 20 2016
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    386232
    Location
    NJ

    Quote Originally Posted by capital89 View Post
    I replaced my alternator after having this fault. Sure enough the Alternator fault came on 5 miles after having the alternator replaced!. I pulled over and turned the car off But once i restarted the car, Everything was fine again ( I used a pocket scanner with live data to measure voltage ) I replaced the alternator again just to be sure. The voltage fault has come on at least 8 times in the last 10k miles. When the fault comes on, My voltage is around 12.5V and dropping but once i turn the car off and back on, The voltage goes back to 13.5 or higher . Usually my idle goes up when the voltage drops
    thats a bad voltage regulator, what brand did you use? i had a similar problem with a parts store alternator that the dealer i bought my car from installed. wound up replacing it a year later with a delco remy from rockauto, no problems since.

  11. #11
    Veteran Member Four Rings Novarider's Avatar
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    Jul 02 2017
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    Location
    Knoxville TN

    "So from the service advisors explanation they think that when they were doing the recall work and moving part of that wiring harness to remove the electronic water pump, it must have moved the wiring harness just close enough to the alternator to cause problems relatively quick. They quoted me 650 for the new part of the wiring harness including labor."

    The Audi dealership admitted to you that they messed up the harness while doing a recall and by doing so killed the alternator and you were happy to pay $1419 for something THEY BROKE?!

    No way in hell I'd pay for that. You need to call AoA and see about getting your money back.
    2011 A4 Avant Prestige S-Line

  12. #12
    Veteran Member Four Rings old guy's Avatar
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    Dec 28 2006
    AZ Member #
    14483
    My Garage
    '13 A5, '24 Tiguan SEL R-Line
    Location
    Western Maryland

    Need more vehicle information. You could either have hydraulic or electronic steering assist.
    '03 A4 5-MT Motoza tuned Frankenturbo F21L With full supporting mods. Sold (and missed dearly).
    '13 A5 6-MT Needs more Fun Stuff: Neuspeed PM / 3.0 TDI Intercooler / H&R OE Sport Springs / Bilstein B8 Shocks / TyrolSport Brake Stiffeners / ECS Short Shifter / S5 Side Skirts / RS Grille

  13. #13
    Active Member One Ring
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    Aug 03 2022
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    Yakima

    Quote Originally Posted by old guy View Post
    Need more vehicle information. You could either have hydraulic or electronic steering assist.
    It says the 2012 S4 has electrical speed proportional power steering and my power steering only went out as soon as the alternator fault came up on the dash

  14. #14
    Veteran Member Four Rings
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    Jul 16 2018
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    422473
    Location
    Atlanta

    Probably riding incorrectly on the tensioner. I'm having that issue after changing the belt per schedule. The prior one was real Audi OE; the newer one Continental too short (by 4.5mm). Seems like the tensioner can't hold itself anymore with the added stress. The belt is always riding 2mm off the side of it. Guess I'll have to replace the tensioner along with the belt.
    2009 A4 Avant 2.0T quattro Prestige, 275k miles

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