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  1. #1
    Active Member Two Rings
    Join Date
    Jul 24 2017
    AZ Member #
    403560
    Location
    Baltimore

    Dealer denied first 2 year brake fluid change. . . . even with AudiCare ?

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    Maybe someone can give me some advice . . .

    I brought my 2017 SQ5 ( last year of the B8 SQ5 model ) in for its 2 year, 20000 mile service and to have a sunroof rattle fixed. So obviously the car is still under the factory warranty.
    I also had bought the AudiCare plan.

    I was reviewing the 2 year, 20000 mile service with the service advisor, which I thought included oil change, brake fluid change and a whole bunch of inspections and checks.

    The service advisor told me Audi only covers brake fluid at the 30,000 and 50,000 services with Audicare. He will not do the brake fluid because Audi will not pay for it.

    So I brought out my AudiCare brochure out which clearly states "brake fluid change every 2 years, regardless of mileage".
    The advisor then told me it was an outdated brochure . . . even though I got it when I bought the car.

    So I brought out the 2017 owners manual. The advisor told me the manuals were written very poorly and were confusing to the customers.

    So I told him I remember the salesman telling me the AudiCare covered brake fluid every two years. Advisor then said the sales people know nothing about maintainence, and finance people are even worse.

    I told him I had checked online and the forums said brake fluid every two years . . . the advisor said they don't listen to "internet trolls".

    So . . . I gave up. Honestly, I think brake fluid lasts longer than two years so I'm not worried. But I feel like I got ripped off. Love the SQ5 but not the dealer. As a 60 year old guy who has bought over 40 new cars this whole conversation was hard to believe.

    So . . . did I misunderstand the Audi brochure, owners manual and salesman, or should I actually be getting the brake fluid changed? Or is the first change really at 30,000 miles even though I cannot find that anywhere in my documentation ? Perhaps I owe the advisor an apology. Any advice is greatly appreciated.

    Thanks,

    Craig

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hi Craig,

    Thank you for bringing this to my attention. I'd like to open up a review on your behalf and conduct some additional due diligence to determine what the proper service interval for the brake fluid. Based on the MY17 Audi Maintenance Schedule (updated on 1/11/2018) the brake fluid is changed every 2 years regardless of mileage for every vehicle in the 2017 lineup. I would like to review the repair order as well, would you mind providing me with your contact information, VIN and mileage via a private message?

    I apologize for the poor experience and the continual going back and forth with the dealer on an issue like this, I understand that you are simply seeking to have the service performed as recommended by Audi which would be my desire in your situation as well. I look forward to hearing back from you so that we can get to the bottom of this.

    Thank you,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Veteran Member Three Rings
    Join Date
    Mar 02 2009
    AZ Member #
    39389
    Location
    State of Confusion

    I had the same issue with my dealer. Same scenario and finally I just asked if they wanted me to call Audi and have Audi call them. Like an idiot, he said yes. The service manager called me back within 15 minutes asking me to bring it back in for brake fluid change

    Now I drive 2 hours to a different dealer...

  4. #4
    Active Member Two Rings
    Join Date
    Jul 24 2017
    AZ Member #
    403560
    Location
    Baltimore

    Quote Originally Posted by mjfloyd1 View Post
    I had the same issue with my dealer. Same scenario and finally I just asked if they wanted me to call Audi and have Audi call them. Like an idiot, he said yes. The service manager called me back within 15 minutes asking me to bring it back in for brake fluid change

    Now I drive 2 hours to a different dealer...
    Thanks for the reply . . . . I think we are headed down the same path.

  5. #5
    Established Member Two Rings cameraz's Avatar
    Join Date
    Jul 15 2008
    AZ Member #
    30898
    Location
    Massachusetts

    I brought my 2017 B9 in for AudiCare service two weeks ago. I purchased my car in May 2016, so this was my third year of AudiCare service.

    My car had only 20,000 miles on it, and along with changing my oil and filter, the dealership replaced my brake fluid. I don't know if they changed the brake fluid because of the 20,000 miles, or the three years. But from what I'm hearing here, they should've changed my brake fluid last year.

    They probably didn't, however, because my car only had only about 13,000 miles on it then.

  6. #6
    Active Member One Ring
    Join Date
    Feb 08 2019
    AZ Member #
    451080
    Location
    Houston, TX

    Brake fluid will absorb moisture so it really should be based on time rather than miles. 2 years is about when I usually see my brake fluid starting to turn dark brown.

  7. #7
    Veteran Member Four Rings
    Join Date
    Aug 05 2010
    AZ Member #
    62317
    My Garage
    2007 Audi A4 3.2 Quattro; 2010 Acura RDX (my wife's vehicle)
    Location
    Central IL

    I was told something similar by my SA a while ago when I asked. Since I am taking the car in for its last AudiCare visit next week, I will push the issue this time and return to this forum for resolution, if not satisfied.
    2014 Monsoon Gray S4 Prem+ | S-Tronic | LH Magma Nappa leather interior | Carbon Atlas inlays | Sports Diff | Adaptive Damping suspension | 19 peelers | MMI Nav | Bang & Olufsen | tints | VAG COM mods via OBDeleven | Autostyle Mats

  8. #8
    Established Member Two Rings stoked_S4's Avatar
    Join Date
    Nov 10 2013
    AZ Member #
    129344
    Location
    Jersey City

    This is all bullshit for the lack of a better word for some dealers denying Audi care service per year intervals as it is spelled out in the audicare and owners manual. I had Audicare on mine and had all the recommended service including oil changes done per yearly intervals. I wish Audicare cover the cheap windshield wiper inserts that costs less than 10 bucks like BMW does but it is what it is.

    I even had the DSG service done at yearly interval of 3 years if I recall correctly although I had about 25K miles and not 35K. Never had an issue with brake flush and it was all done without myself requesting it. There are many Audi dealerships by me near NYC so I guess free market competition works.


    I am glad AUDI USA posted here. If anyone has an issue contact them directly.
    2014 S4 | APR Stg 1 | Phantom Pearl Black | DSG | Sports Diff | Black Optic Pkg | MMI Nav | side assist | carbon inlays| Carbon Supercharged Badges | Michelin Pilot A/S 3+ | US Mill Works Plate (no front plate past 3 years) | Eurocode Alu Kreuz | CR15 Bar | ECS SS lines



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