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  1. #1
    Registered Member One Ring
    Join Date
    Mar 13 2019
    AZ Member #
    463167
    Location
    California

    2009 Audi A4 Quattro 2.0T Oil Consumption

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    Hello,

    First time poster here. I come here in search of help, advice, guidance, whatever might get me out of this situation.

    I own a 2009 Audi A4 Quattro 2.0T. I bought the car used at 30,000 miles. The vehicle now has 92,000+ miles on it. I was recently made aware of the oil consumption issue. The entire time I have owned the car, Audi has told me that it was normal for the vehicle to burn oil, so I never questioned it. Now, I am adding 1 qt of Castrol SAE 5W40 to the vehicle every 430 miles or so. After learning about the oil consumption issue, I called Audi of America, as recommended by a local shop. I told them about my issues, so they sent me to a local dealership to get the oil consumption test. $90 for part 1. After driving about 430 miles, my oil light came back on, so I went back in for part 2 of the consumption test. Another $90. I failed the second part of the oil consumption test.

    Apparently, Audi no longer considers themselves liable for oil consumption issues after 80,000 miles, so they said they would only cover 20% of the total repair costs, which I was told would amount to somewhere $6,500. Despite my verbal disappointment with Audi of America, they persisted and REFUSED to cover the fix. Not ONCE during this process did anybody ever ask for the service records of my vehicle.

    I find it extremely discouraging that an inherent defect with the vehicle is not being covered by Audi. It's very unfortunate that I did not learn about this issue until the vehicle was out of the "parameters" for the fix. I've been reading up on these forums but not sure I've come across anyone with my situation. Does anyone have any suggestions for me?

    I love my A4, but this whole experience has left a very salty taste in my mouth. I'm still hanging on to some hope that somewhere, someone might be able to point me in the right direction. I just refuse to believe that this is the way Audi would choose to do business - if I'm given good customer service, I'd be more likely to continue doing business with Audi. As my current situation stands, I can't say that I'm willing to do that, or recommend them to anyone.

    Any help on this matter is greatly appreciated.

    bflickinger13@gmail.com

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hello,

    Thank you for reaching out and for bringing me up to speed on the situation. I was able to locate your previous case and I can completely understand your disappointment especially only recently finding out about the oil consumption issues that are in place for your engine. Your vehicle was equipped with the Oil Consumption Extended warranty providing coverage for oil consumption related repairs for a period of 8 years or 80,000 miles from the original in-service date, whichever occurs first. I am not able to provide a guarantee that we will be able to change the outcome and provide further assistance, but I do want to make sure we fully investigate this matter and search for every opportunity. Do you prefer if I reach out to via email for further information? (i.e. repair orders, service history, dealer loyalty, etc.) I look forward to hearing back from you, please feel free to send me a PM as well.
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Registered Member One Ring
    Join Date
    Mar 13 2019
    AZ Member #
    463167
    Location
    California

    Thanks for the quick reply Vincenzo. I am sending you a PM with my contact information.



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