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  1. #1
    Active Member One Ring
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    Annoying noise beneath my car, $3k later at Audi; still there (B8 A4 2012)

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    Hey all. I took my car to Audi after my car (A4 2012) began making some uncomfortable noises below. After spending $3k on repairs (front bar bushings, exhaust disassembled, new clamps installed, rear brakes changed, alignment, and both left & right arm bushings replaced) I get my car back and all seems well. Until I realized, there's still an annoying noise coming from below my car on uneven roads.

    I bring my car back to Audi and they say that my exhaust (AWE Touring) is slipping out of the handle, and that they can try to secure it with a wire but that's the most that they can do since it's an aftermarket exhaust. They say the best bet is to weld it, but they don't do that.

    My thing is, if they're disassembling my exhaust and working on it, shouldn't they be responsible for making sure such a noise isn't there anymore? Especially considering my car was never making this noise after over 2 years of having this exhaust installed.

    Should I just take this L and find another place to fix my car?

    This is beyond frustrating.

  2. #2
    Veteran Member Four Rings MacFady's Avatar
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    Quote Originally Posted by SelinaKyle View Post
    Should I just take this and find another place to fix my car?
    I think that would have been most peoples suggestion right from the beginning.

  3. #3
    Senior Member Three Rings
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    Are you able to put the car on jack stands and take a look yourself? Or, could the Audi dealer not bring you in there to actually see what they are talking about? There should be some obvious scraping on the exhaust itself if it is hitting the road. If it is the exhaust, take it to an exhaust shop and have them take care of it....doesn't sound to be an Audi issue worth having the dealer deal with. Why did they do over $3k worth of repairs if that was the issue the entire time?
    1997 BMW M3
    CES Stage IV (651rwhp/615rwtq @ 24 psi)
    2013 Audi A4
    Prestige package, S-Line, 6-speed, S4 exhaust swap

  4. #4
    Active Member Two Rings
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    Vancouver BC

    Quote Originally Posted by SelinaKyle View Post
    Hey all. I took my car to Audi after my car (A4 2012) began making some uncomfortable noises below. After spending $3k on repairs (front bar bushings, exhaust disassembled, new clamps installed, rear brakes changed, alignment, and both left & right arm bushings replaced) I get my car back and all seems well. Until I realized, there's still an annoying noise coming from below my car on uneven roads.

    I bring my car back to Audi and they say that my exhaust (AWE Touring) is slipping out of the handle, and that they can try to secure it with a wire but that's the most that they can do since it's an aftermarket exhaust. They say the best bet is to weld it, but they don't do that.

    My thing is, if they're disassembling my exhaust and working on it, shouldn't they be responsible for making sure such a noise isn't there anymore? Especially considering my car was never making this noise after over 2 years of having this exhaust installed.

    Should I just take this L and find another place to fix my car?

    This is beyond frustrating.
    If Audi claimed that all the aobve mentioned parts were causing the problems, when in reality they werent, then you need to speak to them about getting a refund or partial refund because of their mis diagnosis. If they give you the BS that all those parts needed replacing anyways, dont accept that for a second. Unfortunately I have seen too many mechanics take advantage of people.

  5. #5
    Senior Member Two Rings Quattro420's Avatar
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    2003 Jetta tdi 5peed 2000 b5 a4 1.8t 5aq, 2005 Passat tdi wagon2.0l, 2000 sierra 5.3l
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    ^^ I agree if they knew the exhaust was a/m and might not go back the same they should have stopped and said me customer this is what has happened there a chance we can’t put it back the same do you still want to continue with repairs

  6. #6
    Established Member Four Rings Novarider's Avatar
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    Yep I'd talk to them about a refund. If they refuse I'd call AoA and maybe do a charge back on the cc used.
    2011 A4 Avant Prestige S-Line

  7. #7
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    Thanks guys. That's my issue with this whole thing. I came to Audi because I would think that they would know my car best and be the best to resolve this issue. My problem was there was noise beneath the car, and $3k later it's STILL THERE.

    The thing is though, I firmly believe this isn't the same noise. I do believe that the arm was definitely broken in half and was causing the original noise. However, this noise that's happening now is a different one. Regardless, my car should of came out working fine because that's what I paid for. My original complaint was "noise beneath the car." I feel like I'm being hustled because the guy is saying "it's an aftermarket exhaust and there's NOTHING I can do about it."

    What's the best course of action guys? I could easily just go elsewhere and get it fixed, but I firmly believe that Audi should be responsible for doing so. I came in with the expectation that there would be noise after paying them for their services and there still is. Not to mention it's annoying the living sh*t out of me. Is it possible that I can make them refer me to someone else who can fix this issue, and have them pay for it?

    Should I go to another manager? The first guy has pretty much slammed the door shut on me insisting there's nothing they can do about it. What's the best way to get my case across? Do I have to get legal people involved here? Thanks in advance guys.

  8. #8
    Active Member One Ring
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    Quote Originally Posted by Novarider View Post
    Yep I'd talk to them about a refund. If they refuse I'd call AoA and maybe do a charge back on the cc used.
    What's AoA? Audi of America is my guess? Thanks in advance

  9. #9
    Active Member Two Rings
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    May 27 2017
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    San Francisco

    Based on your description of the events, it sounds like Audi did repair the source of the noise that initially bothered you. So it does appear you got "money's worth" out of that $3k repair.

    They're telling you the source of the additional noise, how to repair it, and that they don't have the means to repair it. Why not take it to an another shop to get it welded like they suggest?

  10. #10
    Veteran Member Three Rings audrobotic's Avatar
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    Quote Originally Posted by SelinaKyle View Post
    Thanks guys. That's my issue with this whole thing. I came to Audi because I would think that they would know my car best and be the best to resolve this issue. My problem was there was noise beneath the car, and $3k later it's STILL THERE.

    The thing is though, I firmly believe this isn't the same noise. I do believe that the arm was definitely broken in half and was causing the original noise. However, this noise that's happening now is a different one. Regardless, my car should of came out working fine because that's what I paid for. My original complaint was "noise beneath the car." I feel like I'm being hustled because the guy is saying "it's an aftermarket exhaust and there's NOTHING I can do about it."

    What's the best course of action guys? I could easily just go elsewhere and get it fixed, but I firmly believe that Audi should be responsible for doing so. I came in with the expectation that there would be noise after paying them for their services and there still is. Not to mention it's annoying the living sh*t out of me. Is it possible that I can make them refer me to someone else who can fix this issue, and have them pay for it?

    Should I go to another manager? The first guy has pretty much slammed the door shut on me insisting there's nothing they can do about it. What's the best way to get my case across? Do I have to get legal people involved here? Thanks in advance guys.
    My take: Go to a couple of Audi specialists in your area and talk to them about your issue. Get a feel for how they will approach the fix and get a quote. Feel out how comforatable you are with the shops and pick one you feel best about.

    Meanwhile - kill the Audi dealer with kindness. Your best bet is to calmy explain your situtation to managers. Be patient and respectful. Try to get then to reduce your bill.

    When any repair shop attempts to fix a problem there is no guarantee that they will resolve this issue. The implied promise is they will do their best to fix the issue. That’s it. It nearly impossible to prove otherwise. Your $3k work did fix something. And brakes. and alignment.

    But yeah ask for a higher level mananger. Also understand the consequences of “mods.” Also get a very good understanding of what you are paying for and Murphy’s law. Before agreeing to any repair ask - “ what happens when this repair is not successful?” See what their response is.

    Dealer techs have to work within manufacturer guidelines and aftermarket parts introduce a big problem. I get your frustration but I dont think you are being hustled. I think they gave it their best shot - but you are paying top dollar dealership hourly rates. And dealers are very cavalier about other peoples money. Generally independents are about half those labor rates.
    Current: 2013 A4 | Past: 2010 A4
    TFSI Longitudinal EA888

  11. #11
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    UPDATE 11/12/18

    So I went to a friend's friend's shop today, and had him take a look at my car for me. Looked at the exhaust, which indeed was a little loose.. Not to mention still leaking.. tightened it up, and we went around for another test drive. Noise beneath my car was still highly evident. After further inspection, turns out all four of the bushings in my UPPER control arms were all busted. I'm no car expert, but the guy was kind enough to place my car on the lift, and clearly show me how wacked out these bushings truly were.

    Looked at my invoice from Audi, they replaced the "1) FRONT SIDE LEFT LOWER ARM BUSHING 2) FRONT SIDE RIGHT LOWER ARM BUSHING & 3) FRONT STABILIZER BAR BUSHINGS"

    This further frustrates me for many obvious reasons. First of all Audi missed this issue on two separate occasions of dropping my car there. They misdiagnosed it as something else the second time around and basically tried to brush me off. I've wasted so much time running around trying to fix my car, I wish I had just taken it to this friend to begin with, who states he would have had this fixed for way less. Now I'm gonna have to go back and try to negotiate with Audi yet again, because one I feel like what they did/didn't do is simply unacceptable. I brought my car there because I felt like they would be the most qualified and trustworthy guys to have my car back in 100%. Boy was I wrong.

    Now I know we all live and learn, but holy crap this has been an expensive lesson.

    How should I proceed? I feel like Audi should definitely fix this for free, or at least give me back some of my money, or at least maybe do it for a reduced price, am I right? Problem is I don't even trust these guys anymore. I looked at the lower bushings/arms they claimed to fix, they did not even really look new. My exhaust which they claimed was leaking and needed to be fixed, was still found leaking again! Maybe I can get them to get me the parts for free, and have my guy fix it?

    Either way, I know I'm about to enter another battle with these guys. Please educate me and instill me with the knowledge I need to enter this battle prepared, and get some sort of justification. What's the best course of action in your opinions?

    Thanks in advance for all of your replies/comments/criticisms/etc. Means the world to me.



    Sincerely,

    Frustrated Audi Brethren

  12. #12
    Active Member One Ring
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    Quote Originally Posted by audrobotic View Post
    My take: Go to a couple of Audi specialists in your area and talk to them about your issue. Get a feel for how they will approach the fix and get a quote. Feel out how comforatable you are with the shops and pick one you feel best about.

    Meanwhile - kill the Audi dealer with kindness. Your best bet is to calmy explain your situtation to managers. Be patient and respectful. Try to get then to reduce your bill.

    When any repair shop attempts to fix a problem there is no guarantee that they will resolve this issue. The implied promise is they will do their best to fix the issue. That’s it. It nearly impossible to prove otherwise. Your $3k work did fix something. And brakes. and alignment.

    But yeah ask for a higher level mananger. Also understand the consequences of “mods.” Also get a very good understanding of what you are paying for and Murphy’s law. Before agreeing to any repair ask - “ what happens when this repair is not successful?” See what their response is.

    Dealer techs have to work within manufacturer guidelines and aftermarket parts introduce a big problem. I get your frustration but I dont think you are being hustled. I think they gave it their best shot - but you are paying top dollar dealership hourly rates. And dealers are very cavalier about other peoples money. Generally independents are about half those labor rates.
    Thanks for your reply. Can you please read my post above, and give me your updated take? Appreciate it.

  13. #13
    Veteran Member Three Rings audrobotic's Avatar
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    Quote Originally Posted by SelinaKyle View Post
    Thanks for your reply. Can you please read my post above, and give me your updated take? Appreciate it.
    No problem. $3,000 is a lot of money. Forget about the exhaust. Focus on the front suspension. Hopefully you have photos of the busted upper control arm bushings. Anticpate all their counter arguments. Clearly explain your concern and actual facts. Dont go in saying they screwed up and they need to pay for it. [Even if its true - you cant hit them over the head with it]. Get them to talk as much as possible. Even if you completely disagree. Let them talk. Just keep calmy state that you are not happy about the outcome. Here’s an example:

    “ I want to see if you can help with this. I talked to [so an so] and I wasnt really happy with the outcome. I spent X dollars on this repair. I had another shop look at the problem and they found the the xyz bushings were in complete dis-repair. I was very shocked that this was not brought to my attention. I paid a great deal of money to have this inspected. You can imagine how I feel. What can you guys do to make it right? [Let them respond etc etc]...well thats doesnt really work for me. I paid a lot of money. [They respond]. Well that’s not going to work for me. The pictures I have here clealy show a problem. I’ve spent a lot of time that I cant recoup. What can you do. Can you reimburse me for the entire repair related to this issue? (etc etc).” (Maybe you can get most back or half back , just know when to cut your losses)

    Dont back them into a corner. Get them to want to help you but hold your ground. Calmy. Avoid accusations and disparaging them. Dont threaten to sue them or leave a bad yelp review. That doesnt help. If youre not getting results from one person move onto the next higher up. But always be respectful. You should be able find someone willing and able to help you.
    Current: 2013 A4 | Past: 2010 A4
    TFSI Longitudinal EA888

  14. #14
    Established Member Four Rings Novarider's Avatar
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    I'd ask them to put the car on the left, then ask the service manager to take me out there and I'd show them the bad bushings. Then I'd ask why they weren't addressed after spending $3K and it being in their shop twice for a noise they claimed was the exhaust.


    Pretty much what was said above me except I'd have the manager look at the actual car.
    2011 A4 Avant Prestige S-Line



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