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  1. #1
    Senior Member One Ring blom0117's Avatar
    Join Date
    Jan 29 2007
    AZ Member #
    Minneapolis, MN

    Wheels damaged in shipping, any suggestions?

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    I recently found what I thought was a good deal on some OEM rotor wheels on eBay and pulled the trigger. The wheels were listed with “free shipping” included in the purchase price.

    The wheels arrived yesterday, and when I opened the boxes found that there was almost no packing materials inside the boxes to protect the wheels (short of a couple rags). Of course, every one of the wheels has at least one dent/divot that clearly aligns with a similar puncture in the box, so it clearly happened during shipping and due to lack of foam/bubble wrap.

    I know my purchase is protected in a couple different ways, but the catch is that I want to keep the wheels. The purchase was a good deal, and I don’t see these wheels come up very often... but, they are definitely not in the same condition that they were listed in, and if I went to resell in the future would not have the same resale value.

    Anyone have experience with this and have any suggestions for the best way to proceed in getting some sort of compensation for the damage? I contacted the seller and he told me to contact eBay or UPS and placed the blame on UPS who he claims packaged the wheels (doubtful). At the end of the day, I don’t want to have ship the wheels back at my expense and get a refund for the purchase price.

    They were purchased on eBay, paid via PayPal, and shipped via UPS. Any suggestions?? Thank you in advance


    Last edited by blom0117; 10-26-2018 at 11:42 AM.

  2. #2
    Senior Member Two Rings ChaserBBS's Avatar
    Join Date
    Oct 25 2016
    AZ Member #
    My Garage
    2010 Corvette ZR1
    Rio Rancho

    if the damage was worse......don't let him try and pass that buck... HE IS and should be held accountable.

    if you used Paypal...go after his a$$ through paypal...

    on the other hand, you stated you want to keep the wheels because of the "good deal"... those blemishes are repairable as the wheels are aluminum.
    2014 Ice Silver S5 Black Optics Premium Plus.
    2010 ZR1

  3. #3
    Established Member Three Rings Chuckster's Avatar
    Join Date
    Feb 18 2017
    AZ Member #
    My Garage
    '17 TTS & '16 Q3

    Carrier (UPS) is not responsible for poor packing by the shipper.
    IF this was packed by a carrier (UPS) shipping outlet, it would indicate so within the tracking details. Based on my experience, a shipping outlet would not use rags for packing and a homemade box. They would have access to foam, peanuts, cardboard, any sensible business shipping items.
    I’d get a quote for the repair and offer that the seller refunds that amount back. If seller is not interested, you’ll have to decide to get ebay involved and risk having to return the damaged wheels for a full refund.
    2017 Audi TTS | 034 | APR+ | HRE | Magnaflow | MSS |
    2016 Audi Q3 | Stock |

  4. #4
    Established Member Two Rings
    Join Date
    Jan 21 2014
    AZ Member #

    That's really annoying! The seller should pay the repair cost.


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