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  1. #1
    Active Member Two Rings biehniac's Avatar
    Join Date
    Jan 09 2018
    AZ Member #
    412250
    Location
    Queens, NY

    CPO Warranty Issue

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    I purchased a used 2013 S7 from a Cadillac Dealership and it wasn't advertised as CPO. I needed some work done recently and took it in to my local Audi Dealership where I found out it was still under CPO and the repairs would be covered.

    Once the repairs were complete the dealer figured out the CPO was still under the previous owner's name, but it was past the 30 day window from the purchase date in which he could transfer it to me.

    Had the original dealer advertised or mentioned that it was CPO I would have immediately begun the transfer process, but now I'm in a lurch.

    Is there any flexibility in this scenario for me to transfer it to my name?



    Sent from my SM-G960U using Audizine mobile app

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hello,

    Thank you for reaching out and congratulations for the purchase of your new S7 although I am sorry to learn that you required repairs on the vehicle so early into ownership and were not able to have the cost attributed to the CPO warranty. I have outlined the CPO transfer process here: https://www.audiusa.com/content/dam/...on_4.27.18.pdf as a form needs to be filled out and sent to our warranty department for review. Based on your post, it doesn't look like you may fully qualify for the transfer to be completed but feel free to review the document at your leisure. Please let me know if there is anything else that I can do for you.

    Thank you,
    Vincenzo F.

    Audi Social Community Manager



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