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  1. #1
    Senior Member Three Rings ProfileX's Avatar
    Join Date
    Mar 12 2009
    AZ Member #
    39769
    My Garage
    S5 2011
    Location
    Denver, CO, USA

    Any tips for dealing with insurance on a total loss?

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    Unfortunately someone ran a red light and smashed into my S5, looks like it's going to be totaled. I didn't need to go the hospital so it could have been much worse. The insurance value is about $3k less than what I was thinking based on kbb.com. Allstate gave me a very thorough breakdown called a CCC One Market Valuation Report, it includes things like package, features breakdown, mileage, condition, comparable sales, and 7.65% tax.

    I see a couple things I can argue, but does anyone have any tips or suggestions on how to increase the payout?
    Last edited by ProfileX; 08-08-2018 at 08:35 AM.

  2. #2
    Established Member Two Rings
    Join Date
    Nov 17 2006
    AZ Member #
    13479
    Location
    Dallas, Tx

    Quote Originally Posted by ProfileX View Post
    Unfortunately someone ran a red light and smashed into my S5, looks like it's going to be totaled. I didn't need to go the hospital so it could have been much worse. The insurance value is about $3k less than what I was thinking based on kbb.com. Allstate gave me a very thorough breakdown called a CCC One Market Valuation Report, it includes things like package, features breakdown, condition, comparable sales, and 7.65% tax.

    I see a couple things I can argue, but does anyone have any tips or suggestions on how to increase the payout?
    I'm not sure what they're called, but I have seen people refer to insurance claims specialists before... basically, you'll provide them what you've been offered by the insurance co, they'll give you an idea of whether or not you may have a claim for more, and they will go to bat for you. I believe they just pocket a percentage of whatever additional dollars they're able to get out of the insurance co for you.

  3. #3
    Established Member Two Rings ffearless's Avatar
    Join Date
    May 22 2017
    AZ Member #
    399864
    My Garage
    2007 Tundra, 2017 RDX
    Location
    Quincy, WA

    Make sure they include any mods you've got. Check the prices of similar cars in your area. If there aren't any add shipping to get one.
    2014 Estoril Blue RS5, loaded, 034 Motorsport X-Brace and rear anti sway bar, CR-15 strut tower brace, Ecstuning transmission and differential inserts, carbon fiber mirror housings, LED backup lights, VAG COMM mods, mid-resonator delete, true dual exhaust

  4. #4
    Active Member One Ring
    Join Date
    Jan 25 2016
    AZ Member #
    367730
    Location
    Northern New Jersey/NYC

    Should check some car buying websites to see something comparable with your options, mods, mileage, etc.

  5. #5
    Veteran Member Three Rings NuVega's Avatar
    Join Date
    Feb 06 2010
    AZ Member #
    54578
    Location
    Las Vegas, NV

    When my A5 got totaled that's what my insurance did, they went out on the local market to find the value of same make/model and miles, and as a bonus they included an addtional 20% on top of that value. Like others have said, include any mods that you have w/ included retail info. Good luck, hope you can get back in an S5 quickly, or whatever vehicle you go with next.
    - 2014 S5 3.0T Prestige - : Plain ole S5 w/ a few cosmetic mods...

  6. #6
    Veteran Member Four Rings
    Join Date
    Apr 15 2007
    AZ Member #
    17294
    Location
    WNC
    Items for Sale

    I included a book of receipts of mods, maintenance etc and got thousands of dollars more than the kbb of my A4. Well-documented cars benefit.
    2014 S6

  7. #7
    Senior Member Two Rings delz05's Avatar
    Join Date
    May 16 2014
    AZ Member #
    228316
    My Garage
    2013 Volcano Red S5 Cabriolet, 93 Mustang 5.0
    Location
    Boston area

    Your comps should be based on "retail value" of similar equipped vehicles with "as like" mileage and options. You do not need to confine your comps to "local retail" as you may end up buying a replacement from hundreds of miles away. Just like purchasing a vehicle, you can negotiate the amount, in this case the settlement amount. Simply, do not agree to anything unless you are 100% certain that you are getting fair value. First offer is never fair value... and do not let them threaten you with storage charges, 10 days to settle and any other BS they will throw at you. And if the car has any resale value as a "total loss", you can keep the car yourself instead of turning it over to the insurance company. After all, it is your car and they are simply trying to buy it from you at a diminished value...
    Family comes First!.... Nice cars a close second.

    2017 SQ5 Ibis White, Black Optics P+ with Tech, Nappa, 21" wheels, Milltek exhaust, EPL Stage 2... more to come
    And for topless Summer fun... 2013 Volcano Red S5 Cabriolet Prestige, Black Optics Grill, Rear Valance, Tint, Unitronics Stage 3 with DP and TCU, IE Down Pipes... doesn't get any better!
    2018 Manhattan Grey Q5 Premium Plus with Nav, Hot & Cold packages, 20" wheels, B/O sound... wifey's new ride

  8. #8
    Established Member Two Rings
    Join Date
    Jan 13 2017
    AZ Member #
    390585
    Location
    marlton/nj/usa

    Whether mods will be covered does depend on the insurance company. For some all you need to do is provide receipts and or documentation and other will not cover at all and you are at risk for any aftermarket parts.

    No matter what, you do not have to accept their first assesment


    Quote Originally Posted by delz05 View Post
    And if the car has any resale value as a "total loss", you can keep the car yourself instead of turning it over to the insurance company. After all, it is your car and they are simply trying to buy it from you at a diminished value...
    I've been there with that. Yes you can keep it but you will get no payment and have to fix at your nickel. You can receive their payout and they will take the car but you can buy it back. The cost to buy back varies state to state. Some it is cheap and other's not worth it. I did that with a old but nicely modded SUV. They would not cover the mods and the buy back was only 500. No brainer. I could have sold the parts but I had it repaired for less than the payout and I pocked the rest (well bought more mods). I fixed it and got it reinsured with the same company and they covered it for full coverage without deduction in value. Also in NJ there is not a salvage title for vehicles over 8 years. That is another issue if you are rebuilding a salvage AND going to resell down the line. The salvage title can hurt resale ability.

  9. #9
    Active Member One Ring
    Join Date
    Mar 10 2018
    AZ Member #
    415321
    Location
    Arizona

    Glad to hear you weren't injured or anything X. I work for one of the major insurers and communicate with the Total Loss Dept. pretty frequently (actually just got of the phone with a rep). But what everyone is saying is pretty much correct. Especially the part about accepting the first offer, DO NOT ACCEPT THE FIRST OFFER. Even if they threaten you saying you only have a few days to make a decision, they have to give adequate amount of time to consider the offer. Not saying to spend 30 days making a decision or anything, basically if you are being reasonable they will too.
    As a few people said they are going to see what is similar to your vehicle in your area. Mileage, options, year, which may not be the easiest seeing as for example if your car is 6 speed. I know when I was looking for my S5 there was only 1 manual within like 300 miles of my area. Also as people are saying, do provide them with maintenance records (especially anything recent) and invoices for mods if you have them. It's not a guarantee it will increase the value, but if you provide good records they will definitely take them into consideration.
    Another thing is, as difficult as it may be given the circumstances, be patient when talking to your rep. If you build a good relationship with them they will be that much more willing to help you and give you a good deal. I know at my company, total loss is the busiest department and they are ALWAYS swamped. And you may find it hard to believe but about 60% of the people you deal with don't know jack about cars other than they have doors and wheels, so to them your car is no different than an A3.
    Hopefully all of this is helpful, keep us posted and if you have anymore questions about this just add it to the thread or feel free to send me a private message.

  10. #10
    Senior Member Three Rings ProfileX's Avatar
    Join Date
    Mar 12 2009
    AZ Member #
    39769
    My Garage
    S5 2011
    Location
    Denver, CO, USA

    Great info, thanks everyone. The local estimator turned in the valuation report yesterday, I'm waiting for them to contact me so I can negotiate.

  11. #11
    Active Member One Ring
    Join Date
    Mar 10 2018
    AZ Member #
    415321
    Location
    Arizona

    Do you think you will get into another S5?

  12. #12
    Senior Member Three Rings ProfileX's Avatar
    Join Date
    Mar 12 2009
    AZ Member #
    39769
    My Garage
    S5 2011
    Location
    Denver, CO, USA

    Possibly, I loved that car and no one but me ever washed it. I would like to get another, or I also might get an RS5, but part of me wants to take a break from worrying about door dings, curbs, potholes, hail damage, and dates with spikes on their handbags or rhinestones on their jeans scratching the interior . I might just get an old jeep for the summer & winter, do something completely different for a while, rethink it in the spring.



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