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  1. #1
    Active Member Two Rings boston_s4's Avatar
    Join Date
    Apr 04 2018
    AZ Member #
    416604
    Location
    Boston MA

    Exclamation Bad Experience: Looking for Audi to make it right

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    Over a week ago I was jacking the rear passenger side of my car using Audi's scissor jack. I was located in my garage on a level concrete floor. 3/4 ways up, before I could get a jack stand under it the scissor jack without warning failed. The car fell back down slamming part of the jack into my rocker panel. Scraping off the coating and denting it.

    Upon going to Burlington Audi in Massachusetts the service rep was extremely passive and really could careless. He didn't want to look at the damage or even see the failed jack. He hardly took the time to provide me with a card to his service manager(This was a Tuesday afternoon at like 1pm, place was empty)

    I called the manager twice, leaving a voicemail both times. A few days later I heard back from him, asked for a few photos to send to corporate. I sent the photos and never got back a response or any indication that he even received the photos.

    This was about a week ago, called back twice last week. The first time it rang until I heard someone pick it up and hang up. The second time calling the manager he never picked up.

    All I want them to do is give me a new jack and properly fix the rocker panel. Is that asking to much? What should I do to get this resolved?


    camphoto_684387517.jpgIMG_1829.jpg
    IMG_1832.jpgIMG_1828.jpg
    IG: Boston_S4

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Hello,

    Thank you for reaching out and providing all of this information on your experience, although I understand that it has been very disappointing thus far. I would like to perform a little bit more research on my end and reach out to the dealership as well. Do you mind providing me with all your contact information as well as your VIN through a PM? I do appreciate it as there may be an opportunity for Audi of America to assist in this matter.

    Thank you,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Established Member Two Rings
    Join Date
    Jun 09 2017
    AZ Member #
    400834
    Location
    Austin, Tx

    Sounds similar to recent failure on my 14 Rs7. Jack point failed on level ground with one wheel off the ground causing damage to front fender, rocker, and door.

    25years working on cars and I've never seen anything like this.

    Sent from my SM-G925V using Tapatalk
    2014 Daytona Gray Pearl / Dynamics Package / Carbon Optics / Carbon Mirrors / Carbon Inlays / B&O / Smoked Tails / Body Color Side Lenses
    Akrapovik/ Mike's catted DPs / Eurocode Sways, Endlinks, Al Kruez, more / KW H.A.S. / HRE P104- Matte Bronze /

    Totaled- 2014 Audi RS7 due to rear end from texting college student

  4. #4
    Active Member Two Rings trosell14843's Avatar
    Join Date
    Aug 04 2018
    AZ Member #
    423606
    My Garage
    280%20ZX%20Escalade
    Location
    Hornell, ny

    So Audi can't make Jack's??? Uggh my aching engine

    Sent from my SM-G935V using Audizine mobile app
    08S8

  5. #5
    Established Member Two Rings A8LOOONG's Avatar
    Join Date
    Jun 02 2010
    AZ Member #
    59814
    My Garage
    Old Impala and Z06
    Location
    Willow Springs, IL

    Wow. I'm taking that jack out of my car now! I'm sure my D4 A8L weighs even MORE than your car.

    Sent from my SAMSUNG-SM-G891A using Audizine mobile app
    Current:
    2014 Quartz Grey Metallic A8L 4.0T
    2007 Atomic Orange Corvette Z06 7.0L
    1965 Impala SS, L92 swap (6.2L LS3), 6 speed manual T-56, 4.11 gears, Large cam
    I really really really want an V10

  6. #6
    Veteran Member Three Rings audinutt's Avatar
    Join Date
    Jan 11 2007
    AZ Member #
    14809
    My Garage
    2001 A8l 2001 A4TQM Avant
    Location
    texas

    Quote Originally Posted by carx7 View Post
    Sounds similar to recent failure on my 14 Rs7. Jack point failed on level ground with one wheel off the ground causing damage to front fender, rocker, and door.

    25years working on cars and I've never seen anything like this.

    Sent from my SM-G925V using Tapatalk
    This is no new thing... the audi factory Jacks have been called widow-makers for decades for a very good reason.

    Sent from my SM-G935U using Tapatalk
    98.5 A4 1.8T

  7. #7
    Active Member Two Rings
    Join Date
    Nov 10 2016
    AZ Member #
    385112
    Location
    Sterling, VA

    Quote Originally Posted by audinutt View Post
    This is no new thing... the audi factory Jacks have been called widow-makers for decades for a very good reason.

    Sent from my SM-G935U using Tapatalk
    What Audi is utilizing for jacking these cars is definitely not a safe method. Surprised there haven't been any law suits...

  8. #8
    Veteran Member Three Rings audinutt's Avatar
    Join Date
    Jan 11 2007
    AZ Member #
    14809
    My Garage
    2001 A8l 2001 A4TQM Avant
    Location
    texas

    This should have been addressed 15 years ago. They have always been terrible and dangerous.

    https://images44.fotki.com/v1470/pho...owmaker-vi.jpg

    Sent from my SM-G935U using Tapatalk
    98.5 A4 1.8T

  9. #9
    Veteran Member Four Rings b6bydesign04's Avatar
    Join Date
    Nov 14 2005
    AZ Member #
    8781
    Location
    Charlotte, NC

    Quote Originally Posted by audinutt View Post
    This is no new thing... the audi factory Jacks have been called widow-makers for decades for a very good reason.

    Sent from my SM-G935U using Tapatalk
    Bingo.
    -Sean
    2008 RS4 | Suzuka Gray/Exclusive Interior | Ti | KW| Milltek | Apikol | 034


    F.T.W.L.T.B.D.W.I.C.T.W.



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