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  1. #1
    Active Member One Ring
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    Audi Dealer mechanic mistake, and now I need a motor

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    I recently took my 09 A4 Quattro 2.0TFSI in to the dealer ( Audi of Turnersville) to have the timing chains, guides and tensioner done at 103k. Drove it in with no issues, just intended to have a maintenance done at the same time it was to be due for an oil change. I read the horror stories about the tensioner issues and the high mileage of our car, better to be safe than sorry. I am BIG on maintenance and service intervals. I have a 2011 F-350 6.7 diesel with over 100k and no issues because of that belief ( Ford has never balked at taking responsibility if needed). Service writer calls and says I need a new engine because the bottom bolt on the chain guide on the intake side had been loose. It chewed up the cover, guide and bolt, but worse was that it chewed up the mounting hole it was supposed to be screwed in to properly torqued and that is why I need a new engine.

    The cars service history: Prior to our ownership the head was replaced by Audi under warranty. Unknown on where but it is in the service records kept by Audi.
    Purchased the car used with roughly 40k on it in 2014. Immediately had an oil consumption problem. After working with Audi of America it was decided to put pistons and rings and related parts to solve the problem. Work was performed at Audi of Atlantic, work was done by an Audi mechanic Ryan (last name left out on purpose) in July 2014. Audi has since pulled out of that dealership. The car has been running fine since, even up to taking it in for the timing chain maintenance service. ALL oil changes have been done by an Audi dealer, first by Audi of Cherry Hill and then Audi of Turnersville.


    The only time the engine has been open is for Audi warranty work by Audi mechanics at Audi dealerships. The bolt that was loose and caused the damage was NOT torqued properly if tightened at all, during that work and caused this problem. The quote to fix it is 10k and AOA has offered 2k towards the repair. This should not be coming out of my pocket after having a documented service history of never missed oil changes and warranty work. We have done what is required to care for this car and a mistake by an Audi mechanic at an Audi dealership should not be mine to pay for.

    Dealership Experience: My wife and I did a night drop-off because we couldn't get there before service closed. While walking around looking at new Audis a salesman spoke with us about leasing a new Audi. That clearly is on hold until AOA shows they stand behind product and service.

    The point of contact has been the service writer. She has been OK. Contact with her takes multiple calls for one return call (Been waiting three days now for return call). She is incapable of speaking in technical terms but tries to make like she is and can. I had to ask to speak to the actual mechanic to confirm what would be done for the timing chain replacement. Not once has the Service manager spoken directly to me or my wife after leaving him messages, which is surprising considering the severity of the problem, NOT ONCE.

    To summarize, I shouldn't have to pay for this repair. I know it sucks but Audi should own a mistake made by their mechanic at one of their dealerships or come up with a better resolution than 2k toward the repair. As for the service employees, that's between Penske Automotive group and Audi to work on. Thanks for your attention in advance.
    Last edited by Shoreaudi; 07-23-2018 at 02:24 PM. Reason: spelling error

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Mar 24 2017
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    Location
    Auburn Hills, MI

    Hello,

    I appreciate you taking the time to make your experience known in this setting to allow AoA the opportunity to look into this matter. I would like to open up a review on your behalf and gather some more information to attempt to assist you with the cost of the repairs. Are you able to provide me with your VIN, email, and phone number so I can get that process started? Also how long has your vehicle been down at the dealership? Thank you very much.
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Active Member One Ring
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    Dec 30 2016
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    South Jersey

    Thank you for your response. I will send that info when I get home and am able to PM you.

  4. #4
    Active Member One Ring
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    "Thank you for all of that additional information. I see that you & your wife currently have an open case for review for financial assistance with the cost of the repairs. We are still in the process of communicating wth the dealership and our internal network to determine if we are able to provide voluntary assistance. As soon as we have more information, we will reach back out. In the meantime, please let me know if you have any questions or if there is anything else that we can do for you."

    Thank you for the quick response. I'm not sure what you mean by "Financial and or Voluntary assistance". The cost of the repair is squarely on Audi, it's a shame but thats just how it is. The damage to the engine was from a bolt not being tightened by the Audi mechanic during the oil consumption repair. We have taken very good care of this car and have the maintenance records with Audi to show it. We were lucky it was discovered as a result of proper maintenance before it left us stranded. We are hoping for better future responses from AOA in taking reponsibility for this mistake. The leasing of a new Q3 will be on hold until this is resolved. Thanks

  5. #5
    Active Member One Ring
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    We just heard back from AOA. They are staying with their offer of "financial voluntary assistance of 2 thousand towards a new motor. A motor that an Audi dealer mechanic didn't repair properly during the oil consumption repair and caused this damage. The reasons given to my wife was the following. We haven't purchased enough Audis from Audi dealerships. We haven't used their dealership service departments enough, (Oddly this car has never been to any other service departments). To sum it up not enough brand loyalty, according to Audi. Unfortunately this is going to have to be resolved through legal channels. Iam shocked the girl from AOA actually made those statements. Buyer Beware!!!!!!

  6. #6
    Veteran Member Four Rings Blackstallion's Avatar
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    Sep 22 2009
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    Toronto

    Such a shame - what a nightmare! Hope your able to get past this bumpy road...

  7. #7
    Established Member Two Rings
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    Jan 26 2018
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    Quote Originally Posted by Shoreaudi View Post
    We just heard back from AOA. They are staying with their offer of "financial voluntary assistance of 2 thousand towards a new motor. A motor that an Audi dealer mechanic didn't repair properly during the oil consumption repair and caused this damage. The reasons given to my wife was the following. We haven't purchased enough Audis from Audi dealerships. We haven't used their dealership service departments enough, (Oddly this car has never been to any other service departments). To sum it up not enough brand loyalty, according to Audi. Unfortunately this is going to have to be resolved through legal channels. Iam shocked the girl from AOA actually made those statements. Buyer Beware!!!!!!
    WOW!! "We haven't purchased enough Audis from Audi dealerships"..."We haven't used their dealership departments enough"...Did this really come as an official response from AoA??? AoA, is this a response that you'll stand behind? We, Audi owners...customers...enthusiasts, are standing by for explanation/clarification.

    Vincenzo?? Please respond to this.
    Last edited by Basileus; 07-25-2018 at 12:29 PM.

  8. #8
    Established Member Two Rings 3g_bishi's Avatar
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    Mar 03 2016
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    DFW

    .


    Sent from my iPhone using Audizine

  9. #9
    Veteran Member Three Rings u2nelson's Avatar
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    Oct 08 2012
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    I agree with you on all points about Audi should be covering this work, they or their contractors (dealers) caused the problem. That said, I would take their 2 thousand, have the car towed to an Indy shop and have a knowledgeable mech look into this. The odds are very good the chewed up hole can be repaired with a Heli coil, which is a totally legit way to repair a damaged bolt hole and once repaired you would never know the difference. There is also a possibility you could find a low millage used engine from a salvage yard, think of the number of Audis that use that engine that are totaled, but the engine is fine. Good luck and sorry for your troubles.
    2013 S5 6MT / Monsoon Grey / APR Stage 2+ / AWE Touring+Res DP / EC Alu-Kreuz / EC USS system sways and links / Bilstein PSS10 coilovers / SPC ADJ UCAs / Spacers H&R 5R / EC Adj Short Throw Shifter / EC TF intake / Apikol rear diff mount / O34 Trany mount insert / BC Forged RS41 19x9.5ET20/ Mich PS4S 265/35/19 / Gyrodisk 2pc rotors / CR-15 Upper Strut Tower Brace / u2nelson@live.com

  10. #10
    Established Member Two Rings
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    Oct 24 2017
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    Quote Originally Posted by Shoreaudi View Post
    We just heard back from AOA. They are staying with their offer of "financial voluntary assistance of 2 thousand towards a new motor. A motor that an Audi dealer mechanic didn't repair properly during the oil consumption repair and caused this damage. The reasons given to my wife was the following. We haven't purchased enough Audis from Audi dealerships. We haven't used their dealership service departments enough, (Oddly this car has never been to any other service departments). To sum it up not enough brand loyalty, according to Audi. Unfortunately this is going to have to be resolved through legal channels. Iam shocked the girl from AOA actually made those statements. Buyer Beware!!!!!!
    I have bought three new Audi/VW vehicles, two at full MSRP, and that clearly does not matter. Vincenzo has been unresponsive after my car, which was at the shop for two months, was repaired, excepting for a PM requesting a statement of my monthly bill, after my repeated calls. However, no e-mail or fax number has been provided, so I have no way of providing any info. I did copy and paste the info into a PM.

    AOA has for the most part become the weak link and the major cause of my poor Audi Experience. Audi buyers beware, they have no loyalty to their customers
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
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  11. #11
    Senior Member Two Rings EuroKid34's Avatar
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    Thatís a shame. Mercedes would take care of this no problem....


    M
    S4 Prestige

  12. #12
    Veteran Member Four Rings A U D I's Avatar
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    Nov 13 2012
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    Chicago

    Audi Dealer mechnic mistake and now I need a motor

    Canít they just modify the hole so it can be properly torqued again ???
    Canít agree with needing a new motor over this.

  13. #13
    Established Member Two Rings douglasjboehme's Avatar
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    Quote Originally Posted by EuroKid34 View Post
    Thatís a shame. Mercedes would take care of this no problem....


    M
    Yeah? There's a reason I bought Audi after I had several bad experiences at Merc. Don't generalize.
    2018 RS5 | Misano Red | All Options

  14. #14
    Established Member Two Rings brandonelson32's Avatar
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    Lehigh Valley, Pennsylvania

    I'm really sorry to hear about this happening to you. Keep us updated! Hopefully you get the situation resolved.

    Sent from my SM-G965U using Audizine mobile app

  15. #15
    Veteran Member Four Rings b6onboost's Avatar
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    VA

    I'm surprised the AoA rep actually gave you a seemingly truthful answer, as hard as it is to hear, that they simply don't consider you a big enough customer to cover a 10k repair on your out of warranty 9 year old Audi. If the warranty work that supposedly caused the issue occurred in 2014, that's 4 years you've driven it and its been fine. Plus the car was already 5 years old at the time. How long is Audi responsible? Another 4yrs/50k since it was a major motor repair? Indefinitely? I don't know, but there has to be some reasonable statute of limitation.

  16. #16
    Senior Member Three Rings CONative's Avatar
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    May 06 2015
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    Audi Dealer mechnic mistake and now I need a motor

    ^ This.

    Not what we want to hear but needed to be said. The CAEB is arguably the least reliable engine Audi has given us (two class-action lawsuits and an extended warranty). But at the same time, where does Audi draw the line? Sucks but it is what it is. These blocks were not made for longevity.

    I side with u2nelson - take the $2K and find a reputable Indy. Situations like these are why I only trust my cars with a local Indy.


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    Ry-man



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