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  1. #1
    Established Member Two Rings
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    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    My 2018 RS3 Experience

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    It seems that the car has been in for repairs as much as it has been in my possession.

    HPFP fail. Had to wait for parts from Germany. Close to a month.

    Headliner squeak. One week- two weeks for new headliner and replacement installation.

    Sunroof rattle(which coincidentally started after the headline replacement). 5 weeks and counting. Car dropped off in late June and it is still not in my possession.

    I’ve talked to AoA on a few occasions. They have pretty much ensured that this will be my last Audi/VW product. They are just awful. I have purchased 3 new Audi/VW vehicles in the last 5 years. I have been brand loyal, but Audi doesn’t care. My friends tease me by telling me “you should have bought a Ford”.

    The RS3 is an amazing platform and tons of fun, but for $65,000 you would think the quality control would be a little better. The irony is that with each subsequent Audi/VW purchase, I upgraded to a higher end platform and I got more problems.

    I love Audi vehicles, but I have come to despise Audi of America. Hope I get my car back this week.

    That is my Audi Customer Experience thus far.
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by HWCN View Post
    It seems that the car has been in for repairs as much as it has been in my possession.

    HPFP fail. Had to wait for parts from Germany. Close to a month.

    Headliner squeak. One week- two weeks for new headliner and replacement installation.

    Sunroof rattle(which coincidentally started after the headline replacement). 5 weeks and counting. Car dropped off in late June and it is still not in my possession.

    I’ve talked to AoA on a few occasions. They have pretty much ensured that this will be my last Audi/VW product. They are just awful. I have purchased 3 new Audi/VW vehicles in the last 5 years. I have been brand loyal, but Audi doesn’t care. My friends tease me by telling me “you should have bought a Ford”.

    The RS3 is an amazing platform and tons of fun, but for $65,000 you would think the quality control would be a little better. The irony is that with each subsequent Audi/VW purchase, I upgraded to a higher end platform and I got more problems.

    I love Audi vehicles, but I have come to despise Audi of America. Hope I get my car back this week.

    That is my Audi Customer Experience thus far.
    Good morning,

    I am really sorry to learn about everything that's happened with your brand new RS 3 since you have taken delivery of it. We are here to try and help assist and advocate for you when situations like this do occur with your vehicle, and I apologize that we have fallen short in that regard. I would like to perform some additional review on your case if possible with your VIN and contact information. Are you able to provide that via a PM? Thank you very much.
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    Quote Originally Posted by HWCN View Post
    It seems that the car has been in for repairs as much as it has been in my possession.

    HPFP fail. Had to wait for parts from Germany. Close to a month.

    Headliner squeak. One week- two weeks for new headliner and replacement installation.

    Sunroof rattle(which coincidentally started after the headline replacement). 5 weeks and counting. Car dropped off in late June and it is still not in my possession.

    I’ve talked to AoA on a few occasions. They have pretty much ensured that this will be my last Audi/VW product. They are just awful. I have purchased 3 new Audi/VW vehicles in the last 5 years. I have been brand loyal, but Audi doesn’t care. My friends tease me by telling me “you should have bought a Ford”.

    The RS3 is an amazing platform and tons of fun, but for $65,000 you would think the quality control would be a little better. The irony is that with each subsequent Audi/VW purchase, I upgraded to a higher end platform and I got more problems.

    I love Audi vehicles, but I have come to despise Audi of America. Hope I get my car back this week.

    That is my Audi Customer Experience thus far.
    Once Audi has your Check they go ghost, the dealers are always pointing the finger at the other guy, and rarely fix the problems at hand. I also have come to despise Audi of America, I find them useless, as many do on here. They say they are "advocating" for us but that is a lie, just a bunch of snakes in the grass. They ask for contact info like vin to express wanting to help but in reality its just another Audi game. I wouldn't give your vin number if I were you, I see you have a tune in your Sig, deff wouldn't trust them with that info. I've expressed my disappointments in many posts with them, and yet never once did they PM asking what happened or how to fix the dissatisfaction that they've caused instead they just delete my posts LOL so Next time you go in they may void your warranty if you give them the vin lol. Just my 2 cents.
    Last edited by AUDIMAN33; 07-12-2018 at 06:43 AM.
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  4. #4
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    Quote Originally Posted by AUDIMAN33 View Post
    Once Audi has your Check they go ghost, the dealers are always pointing the finger at the other guy, and rarely fix the problems at hand. I also have come to despise Audi of America, I find them useless, as many do on here. They say they are "advocating" for us but that is a lie, just a bunch of snakes in the grass. They ask for contact info like vin to express wanting to help but in reality its just another Audi game. I wouldn't give your vin number if I were you, I see you have a tune in your Sig, deff wouldn't trust them with that info. I've expressed my disappointments in many posts with them, and yet never once did they PM asking what happened or how to fix the dissatisfaction that they've caused instead they just delete my posts LOL so Next time you go in they may void your warranty if you give them the vin lol. Just my 2 cents.
    I agree. They tried to deny my HPFP issue because of the tune when my car had only 3,000 miles. The HPFP is a known, systemic problem and AoA acted as if this was not the case. The representatives are not car people and just regurgitate the same old stuff without actually offering to make the customer experience better. The best they do is follow up with the dealership and than tell you they have.

    My car has been in the shop for 6 weeks now for the rattle in the sunroof and the delay was Audi requiring a whole lot of steps before approving a new sunroof frame. The hours wasted by the dealership is incredible, all due to AoA. My dealership has been pretty good, I have a nice loaner. They may have been the ones that caused the rattle when they replaced the headliner, but they are certainly working to fix it. It is just the ridiculous the protocols they have to go through for warrantee work! The tech working on my car now is good and I am sure he will make it right.

    The key to good customer service is to make an unhappy customer happy. It is not hard. My experiences with AoA are just the opposite and despite Audi's being by far my favorite vehicle, unless they figure it out, I'm moving on.
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  5. #5
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    Quote Originally Posted by HWCN View Post
    I agree. They tried to deny my HPFP issue because of the tune when my car had only 3,000 miles. The HPFP is a known, systemic problem and AoA acted as if this was not the case. The representatives are not car people and just regurgitate the same old stuff without actually offering to make the customer experience better. The best they do is follow up with the dealership and than tell you they have.

    My car has been in the shop for 6 weeks now for the rattle in the sunroof and the delay was Audi requiring a whole lot of steps before approving a new sunroof frame. The hours wasted by the dealership is incredible, all due to AoA. My dealership has been pretty good, I have a nice loaner. They may have been the ones that caused the rattle when they replaced the headliner, but they are certainly working to fix it. It is just the ridiculous the protocols they have to go through for warrantee work! The tech working on my car now is good and I am sure he will make it right.

    The key to good customer service is to make an unhappy customer happy. It is not hard. My experiences with AoA are just the opposite and despite Audi's being by far my favorite vehicle, unless they figure it out, I'm moving on.
    That is terrible and something I would not stand for, AoA is a horrible company that drags you through the glass, only to stab you at the end of the road. I truly believe that sometimes when speaking to AoA they are reading off a script that they can not go off of or they will lose their job. I had one rep tell me I was "wasting her time" and that no matter what I asked for it was going to have the same out come. "No" More then half of the time the dealership doesn't know how to fix your car, and the other half of time, they spend scratching it lol.

    You're right, it's not hard to make a customer happy but the longer that customer is angry the harder it is to get them back. Something that I feel Audi could care less about. I agree with you, Audi is a great car but the company, is the opposite. Something that makes me think twice about upgrading or even buying another one.
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  6. #6
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
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    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    6 weeks and counting. I PMed my cell to Vincenzo F. twice. No response.

    If the sunroof ever gets fixed, they will need to address the exhaust rattle, which I have asked for a number of times.
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  7. #7
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    Quote Originally Posted by HWCN View Post
    6 weeks and counting. I PMed my cell to Vincenzo F. twice. No response.

    If the sunroof ever gets fixed, they will need to address the exhaust rattle, which I have asked for a number of times.
    He won't, you know why? Because it's not looking up a pointless Vin number production number!!!
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  8. #8
    Audi Customer Experience Three Rings Audi USA's Avatar
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    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    My apologies,

    I was out of the office yesterday and was not able to respond in a timely fashion. Looking forward to opening up a review on your behalf and reviewing to see if there are any opportunities for Audi to assist and turn your experience around. Thank you for your patience.
    Vincenzo F.

    Audi Social Community Manager

  9. #9
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    My 2018 RS3 Experience

    Heard there was talk of a vin number involved


    After they make it look good for the public



    All jokes aside, I hope they help you. But I’d bet serious money on them leaving you unsatisfied as they did to me and the majority of their customers. And they’ll probably try to silence me and delete this post, because I brought up real issues. Notice how they ignore me? They’ll do the same with you. Why am I a less valuable unsatisfied customer? I’m not

    If anything you can lemon law it. It’s been in the shop for over 6 weeks for the same issue. It’s definitely come up to qualify for a Lemon...


    Sent from my iPhone using Tapatalk
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  10. #10
    Active Member Two Rings
    Join Date
    Feb 15 2018
    AZ Member #
    414102
    Location
    Vancouver, WA

    Very scummy - didn't expect this from VWG

  11. #11
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    I was contacted! It’s a start.

    Vincenzo has been the first person at Audi to actually acknowledge there was a HPFP problem with the RS3.
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  12. #12
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    I was told that Audi would not warranty my cold start up rattle because of my tune. Another known problem which Audi is using a technicality not to repair. The cold startup rattle has been there since day one!

    How does a tune have anything to do with an exhaust rattle?
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  13. #13
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    Quote Originally Posted by HWCN View Post
    I was told that Audi would not warranty my cold start up rattle because of my tune. Another known problem which Audi is using a technicality not to repair. The cold startup rattle has been there since day one!

    How does a tune have anything to do with an exhaust rattle?
    What'd I say? Bunch of Snakes...

    Threaten to Lemon law it over the sunroof, watch how fast they fix that exhaust rattle.
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  14. #14
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    Quote Originally Posted by AUDIMAN33 View Post
    What'd I say? Bunch of Snakes...

    Threaten to Lemon law it over the sunroof, watch how fast they fix that exhaust rattle.
    Funny thing is I never had any warranty issues with VW and my prior Golf R.
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD

  15. #15
    Veteran Member Four Rings AUDIMAN33's Avatar
    Join Date
    Jan 11 2014
    AZ Member #
    138724
    My Garage
    2014 Audi A4, Porsche Cayenne S, Mercedes Benz S430 4matic
    Location
    New York
    Items for Sale

    Quote Originally Posted by HWCN View Post
    Funny thing is I never had any warranty issues with VW and my prior Golf R.
    Welcome to Audi...
    I had better experience with my Jetta


    Sent from my iPhone using Tapatalk
    Current
    2014 AUDI A4
    2003 AUDI A4 Convertible
    2004 VW Touareg V8
    Previous
    2010 BMW 328XI
    2002 BMW M5
    2013 JETTA SE 2003 MERCEDES-BENZ S430 4MATIC 2006 Ford Five Hundred SEL LEXUS GS460, 2011 CHEVY CAMARO 2008 BMW X3,2000 Audi A4,2003 LAND ROVER DISCOVERY,1996 LAND ROVER DISCOVERY,1988,SCIROCCO16V

  16. #16
    Established Member Two Rings
    Join Date
    Oct 24 2017
    AZ Member #
    408881
    My Garage
    2010 Honda Element EX
    Location
    State College, PA

    I got my car back and the rattle appears to be corrected. Luckily, my dealership just hired a really good tech and from that aspect I feel extremely lucky!
    2018 Daytona Grey Audi RS3 - Unitronic Stage 1+
    2015 Deep Black Pearl VW Golf R - Stage 1+ - SOLD
    2012 Shadow Blue VW GTI - K04 - SOLD



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