Bad CPO Experience... Tuned, TD1

[AUDIMAN33]

Who? Audi? Mercedes?

Audi, as they tend to screw everyone over..

[mrdouble99]

Wow, just Wow

I bought a 2015 S6 in march this year, trade in my perfect Ford Focus RS for it...

Had a sound in the front driver side suspension and they changed the shock assembly.

When i went 1 month afetr the suspension work they told me i had to pay for the suspension job because the car was flaged TD1.

They found out that the car was flag when they did the certification lol

Now they want to honor the waranty themself.

Ho and one month after bying the car, i went to my detailer for a nano coating and the detailer show me that the car has been repaint almost entirely, only the roof, trunk and the 2 passenger door had original paint lol

Carproof was clean, no accident, nothing

[cW6mT mKviGLi]

Wow, just Wow

I bought a 2015 S6 in march this year, trade in my perfect Ford Focus RS for it...

Had a sound in the front driver side suspension and they changed the shock assembly.

When i went 1 month afetr the suspension work they told me i had to pay for the suspension job because the car was flaged TD1.

They found out that the car was flag when they did the certification lol

Now they want to honor the waranty themself.

Ho and one month after bying the car, i went to my detailer for a nano coating and the detailer show me that the car has been repaint almost entirely, only the roof, trunk and the 2 passenger door had original paint lol

Carproof was clean, no accident, nothing

That is such a horrible experience! I recently got rid my beloved GTi because i needed a larger car and didnt want an SUV. I picked up a 2016 C7.5 A6 3.0T with 25k miles.

In my paranoia i scanned the car with my VCDS cable, even though carfax and autocheck was clean i then went through all the headlights and taillights for OEM part numbers, even the grill support, went through all the vin etchings. Looked at the paint for blend marks, orange peel, ran my fingers through all the seems for rough edges, etc. I even got the car up the air and inspected the underbody for evidence of bottoming out, dented exhaust components, looking for any sort of bent components or scrapes.

I was with the car for about 4 hours checking everything in fear of buying something that I would regret or something that had hidden secrets.

After all that, i'm still paranoid because i remember car shopping for a brand new GTi and i came across a new red 2017 Autobahn in PA. I negotiated an excellent deal for the car over the phone. I then went to see it and noticed something fishy with the rear driver side quarter. I questioned the salesman and he said the car had very minor bodywork because a lightpole fell on it during heavy winds. This car has 17 miles on the odometer too.

I was about to buy a supposedly "brand new" car with body work done to it.

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[AUDIMAN33]

That is such a horrible experience! I recently got rid my beloved GTi because i needed a larger car and didnt want an SUV. I picked up a 2016 C7.5 A6 3.0T with 25k miles.

In my paranoia i scanned the car with my VCDS cable, even though carfax and autocheck was clean i then went through all the headlights and taillights for OEM part numbers, even the grill support, went through all the vin etchings. Looked at the paint for blend marks, orange peel, ran my fingers through all the seems for rough edges, etc. I even got the car up the air and inspected the underbody for evidence of bottoming out, dented exhaust components, looking for any sort of bent components or scrapes.

I was with the car for about 4 hours checking everything in fear of buying something that I would regret or something that had hidden secrets.

After all that, i'm still paranoid because i remember car shopping for a brand new GTi and i came across a new red 2017 Autobahn in PA. I negotiated an excellent deal for the car over the phone. I then went to see it and noticed something fishy with the rear driver side quarter. I questioned the salesman and he said the car had very minor bodywork because a lightpole fell on it during heavy winds. This car has 17 miles on the odometer too.

I was about to buy a supposedly "brand new" car with body work done to it.

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What dealer did you go to?


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[cW6mT mKviGLi]

What dealer did you go to?


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Sorry, I can't remember the dealer's name in PA.

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[vj123]

Thats terrible. If so many are reported in the forum, i wonder how many are out there on road without even the owners realising this issue.

Audi charging a premium for CPO is just a daylight robbery.

[timzcat]

To be sold a car and charged for CPO when the vehicle does not pass the CPO inspection is a breach of contract. Breach of contract cases are treble damages, particularly for misrepresentation in auto sales. So that's three times the damages on top of actual damages (all monies paid by plaintiff, excluding financing).
I once purchased a used vehicle from a dealer that had been VIN swapped and was a stolen car. We settled out of court.

[AUDIMAN33]

To be sold a car and charged for CPO when the vehicle does not pass the CPO inspection is a breach of contract. Breach of contract cases are treble damages, particularly for misrepresentation in auto sales. So that's three times the damages on top of actual damages (all monies paid by plaintiff, excluding financing).
I once purchased a used vehicle from a dealer that had been VIN swapped and was a stolen car. We settled out of court.

Bet you got a brand new car after they sold you a stolen used car. How'd you find out the vin was swapped?

[ericw.]

Regardless of tuning, and warranty aside.. A dealer MUST perform recall work. This is entirely separate from the warranty and Audi is on the hook for this. It's required by law. Find a lawyer if they refuse.

https://injury.findlaw.com/product-l...ll-repair.html

[Allthea]

What happened with this story? Did you sue? Did they make it right?

You have actual hard proof the car was tuned, from the tune manufacturer, before you bought it as CPO. The car sells for more money because of CPO. You were scammed.

I would see CPO less as a dealer-specific deal and more as an AoA deal. The CPO works at ANY Audi dealer, not just the one you bought the car. This means its universally accepted by all of Audi, aka backed my AoA.

Please tell me SOMETHING was done to right this wrong. Makes me fear the CPO I bought a year ago is also tainted and I'll be up shit's creek without a paddle.

[R3.]

CPO inspections on all cars is bull shit. I had my wife pick up a truck for me while I was out of town. CPO. They claimed. Thing had HAIL DAMAGE and a broken tail light. Once you zoomed into the photos you could see it. Luckily they fixed all of it the day I got back into town.


My LR4. CPO control a bushings were out and it had a few scuffs and other issues. It was clear no CPO was done.

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[VinnysS4]

What dealer did you go to?


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A close friend of mine bought a 2008 dodge Caliber SRT4 brand new off the dealer lot In 2008. Car had like 15 or 20 miles on it when he picked it up. Fast forward to last year he brought it to me to do a bunch of work to it. I took off the bumper and the crash bar was completely smashed in. In the 10 or so years he's owned it, he never had to remove the bumper and had no idea. He bought a "brand new" wrecked car and didn't even know. Of course, after so long, there is absolutely nothing to be done about it except to replace the crash bar and move on. Hell. Even if he HAD found it and brought it to them, I'm sure they would have back peddled and said he had done it at some point. Goes to show, this stuff happens more often than you think.
What probably happened was a lot guy got too crazy with it and slammed it into something when it had less than 15 or 20 miles on it. They "fixed it" and sold it. As to why they didn't replace the crash bar... who knows.


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[Allthea]

As to why they didn't replace the crash bar... who knows.

Because that fix came out of their pocket. Minimum spend to get it sellable.

[blakebird]

What happened with this story? Did you sue? Did they make it right?

Having just purchased a 2018 CPO A3 about a month ago - I was hoping to see some resolution on the last page.
The OP hasn't posted since mid-May, I suppose it could have been resolved and he was asked not to make the details public...

I bought mine in Colorado, but in a different town. I took it to Audi Denver (who I got a pretty good vibe from) for it's first 10k service.
I talked to them about tunes and warranties and such, what I heard was expected and in line with reasonable expectations.


as an aside:
The selling dealership couldn't find key #2, and ordered one when I bought the car. When I took it in to have all the programming done, I chatted with the service and sales folks - who indicated they would be becoming an Audi Sport dealer, and that I would be able to get a tune done there, and retain full factory (& CPO) warranty.
Something similar to an APR Plus - nothing too radical, and would not require spending buckets of cash on a bigger turbo, bigger intercooler, etc.
That's a different subject altogether, but one I haven't seen any discussion about online.

[Allthea]

That's pretty awesome about the Audi Sport. I wish they had that around me, I'd already be tuned. Gonna wait out my CPO before putting on APR Stage 1 (which does not require any hardware modifications, only ECU tune)

[blakebird]

That's pretty awesome about the Audi Sport. I wish they had that around me, I'd already be tuned. Gonna wait out my CPO before putting on APR Stage 1 (which does not require any hardware modifications, only ECU tune)

I hope it's true - I haven't dug any deeper, nor called my local dealer (who is also listed as Audi Sport) to find out if they will indeed be able to provide that service.
We have several reputable APR shops locally, one just a mile from the house....but I'm not willing to substitute an APR Powertrain Warranty for the real McCoy.

fingers crossed.

[Allthea]

I took a quick look and found two dealers local who claim to be Audi Sport so I'm going to give them a call. Then found another that listed itself as a STaSIS dealer... need to call them too... haha

[JohnEnglish]

The selling dealership couldn't find key #2, and ordered one when I bought the car. When I took it in to have all the programming done, I chatted with the service and sales folks - who indicated they would be becoming an Audi Sport dealer, and that I would be able to get a tune done there, and retain full factory (& CPO) warranty.
Something similar to an APR Plus - nothing too radical, and would not require spending buckets of cash on a bigger turbo, bigger intercooler, etc.
That's a different subject altogether, but one I haven't seen any discussion about online.

lmao good luck with that. If you believe that Audi will keep full factory warranty and CPO warranty on a tuned car then I have a bridge to sell you. That same story has been posted before and guess what, when it comes time for a warranty claim "no, we never said anything like that. A tune voids your warranty".

[allbizns]

I too begin to question the worth of a CPO.
I just purchased a CPO Q7 TDI about a month ago from 3 states away.
The story goes like this, the dealer listed the truck online before they even recieved it in.The truck was part of the diesel gate buyback. I worked a really good deal on the truck contingent that it was clean and in good shape once they recieved it. Which it was Ya! They had a week to do all the CPO inspection and I was told they would also perform a 35,000 mile service before I was able to drive there and complete the deal. I was assured everything would be looked over and serviced as part of the CPO process. Once I arrived I looked over the car and took it on a test drive, it all seemed good, there was a few small things that we came to a slight agreement on that I wasnt satisfied with but other than that fairly happy with the truck.
I handed them the check being I used my credit union to purchase the truck and did not use their finacing. This is possibly where it went wrong along with buying out of state and them thinking they would never see the truck again.
So with that the deal finished up basically at closing and I started my 3hr ride home. Well not 5 minutes into my ride the Tire pressure warning came on the dash. So I stopped at a QT for some food and checked the tire pressure. All the tires had somewhere around 24 to 29 psi. That didnt make me feel too good being it just supposedly had a 35,000 mile service and a CPO inspection. So i checked the oil at that point it was a little dirtier than I thought it should be for only having a few miles on it but then again it is a diesel so I didn't think much of it atleast it was full.
Down the highway I continued. At this point I began to play with every gadget in the truck to make sure everything worked. Well surprise the front sunroof did not work. At this point I was fairly upset so I called the salesman mind you they are now closed at this point because it is just after 11pm so no suprise no answer. I guess you could say shame on me for not checking everything before I left. But its not like I purchased this from Bob's used car lot. I purchased it from a big Audi dealer in a big city and it was CPO so I assumed and assured multiple times by the salesman it was as good as new.
Once I got home it was a fight with the dealer to get them to hurry up with the CPO paperwork so I could get the car looked at by my local dealer being they had not filed the CPO paperwork yet, so the car was not in Audi's system. Needless to say that took over a week. Once I finally recieved the CPO paperwork and looked it over I noticed all the dates on it were 4 days after I took delivery of the truck I though that was odd. Once I was able to get it into my dealer and explained to them the whole situation they agreed to give the truck a once over while looking at why the sunroof did not work. Luckily the sunroof just needed reprogramed. Unfortunately the rest of the check did not go so well. During there saftey inspection they found the brakes to have about 25% left when my CPO check list had them listed as 68% left. They also found that neither the air or cabin filters were replaced as stated on the CPO check list as well. There is no way to really check to see if the oil and filter were changed other than changing them so they only assumed it wasn't done either because of everything else that was not done.Mind you the truck only had about 500 miles more than i purchased it with and just over 300 of them were the drive home. So at that point I had the service writer call my salseman, along with his sales manager and explain to him what they found. They didnt want to here any of it and swore that they did a complete service and inspection that is what the CPO paper work stated. So needless to say looks like I am out for some new brakes and a service. Thankfully my local dealer is extreemly helpfull and doing all they can with Audi to try and help me out. Unfortunately its been about 30 days and I have not heard anything from Audi america. So its kind of disappointing that Dealers in there network can get away with false work and send someone down the road in a new to them CPO vehicle that was really never looked at. In the end these Crappy dealers only cost Audi more money for having to do work twice along with losing the trust in there customers. Its a shame because other than the crappy experience with the selling dealer I really love the truck.

But I'm begining to also wonder if Audi stands behind false work as was claimed to be done by that dealership, and does not help out there customers when it is clear that the dealer scammed and falsified paperwork. How will they treat me if an issue comes up down the road under warranty. Makes me consider getting rid of my new truck for something else.

Sorry for the rant or thread hijacking but Your story reminded me of what I am going thru with my purchase. My only hope is that enough people complain about these situations maybe someone from Audi America will finally step in and try to help the customer out and put more blame and penalty on the dealers . Thoughtful thinking right!! I won't hold my breath though but it sure would be nice.

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[Allthea]

Message the AoA rep on this site

[blakebird]

@allbizns - you have a problem with the selling dealer, not the CPO program or AoA. Since time was a factor during your purchase, there wasn't much of it to make sure all was good - and that's where the selling dealer dropped the ball.
All things being equal, the CPO program has value - IF you are working with a dealership who is customer focused.

I'm pretty new to the Audi experience - but so far, so good here. I hope it stays that way.


@JohnEnglish - the premise of what I described is that it appears an Audi Sport dealer will be able to put a mild tune on the car, and being done by Audi itself - I won't get a TD1 and all the headaches downstream.
It won't be just a "tuned car", it will be done with AoA's sanction.

Again - new to the Audi game, and I have no idea how many times that exact scenario has been promised - but there's always hope!

Fortunately, I like the car fine as it sits, so if I can't put a tune on it until it's out of CPO warranty, so be it.

[q5 dave]

as an aside:
The selling dealership couldn't find key #2, and ordered one when I bought the car. When I took it in to have all the programming done, I chatted with the service and sales folks - who indicated they would be becoming an Audi Sport dealer, and that I would be able to get a tune done there, and retain full factory (& CPO) warranty.
Something similar to an APR Plus - nothing too radical, and would not require spending buckets of cash on a bigger turbo, bigger intercooler, etc.
That's a different subject altogether, but one I haven't seen any discussion about online.

That's pretty awesome about the Audi Sport. I wish they had that around me, I'd already be tuned. Gonna wait out my CPO before putting on APR Stage 1 (which does not require any hardware modifications, only ECU tune)

I hope it's true - I haven't dug any deeper, nor called my local dealer (who is also listed as Audi Sport) to find out if they will indeed be able to provide that service.
We have several reputable APR shops locally, one just a mile from the house....but I'm not willing to substitute an APR Powertrain Warranty for the real McCoy.

fingers crossed.

I took a quick look and found two dealers local who claim to be Audi Sport so I'm going to give them a call. Then found another that listed itself as a STaSIS dealer... need to call them too... haha

Lol. Don't get excited. Audi sport dealer just means the floorplan is organized in such a way to display an RS model by itself, along with a big red rhombus.

[Allthea]

Yeah... I started looking into it online and realized it just means they showcase RS/S models.

[JohnEnglish]

@JohnEnglish - the premise of what I described is that it appears an Audi Sport dealer will be able to put a mild tune on the car, and being done by Audi itself - I won't get a TD1 and all the headaches downstream.
It won't be just a "tuned car", it will be done with AoA's sanction.

Again - new to the Audi game, and I have no idea how many times that exact scenario has been promised - but there's always hope!

Fortunately, I like the car fine as it sits, so if I can't put a tune on it until it's out of CPO warranty, so be it.

Absolutely incorrect. Any kind of tune will result in an immediate TD1 designation. The dealer will tell you whatever they think you want to hear to sell you the car. A few years ago AoA put out a memo saying this. Dealers were telling people or implying that STaSIS was some sort of Audi partner and their tunes were "AoA approved". AoA said in no way shape or form do they endorse any kind of third party tuning.

[allbizns]

@allbizns - you have a problem with the selling dealer, not the CPO program or AoA. Since time was a factor during your purchase, there wasn't much of it to make sure all was good - and that's where the selling dealer dropped the ball.
All things being equal, the CPO program has value - IF you are working with a dealership who is customer focused.

I'm pretty new to the Audi experience - but so far, so good here. I hope it stays that way.


@JohnEnglish - the premise of what I described is that it appears an Audi Sport dealer will be able to put a mild tune on the car, and being done by Audi itself - I won't get a TD1 and all the headaches downstream.
It won't be just a "tuned car", it will be done with AoA's sanction.

Again - new to the Audi game, and I have no idea how many times that exact scenario has been promised - but there's always hope!

Fortunately, I like the car fine as it sits, so if I can't put a tune on it until it's out of CPO warranty, so be it.

I do understand that most of the issue is with the selling dealer. But I also disagree with the time factor, CPO and AoA comment. The dealer wanted me to come the day after they recieved the car in. I could not make it till the end of the week. So in my opinion they got 4 extra days to make sure everything was good. That was more than enough time to do what they had to do. And at no time did i tell them that was the only day I could get there. If they would have told me they had to order parts, and I would have to wait I would have been perfectly fine with that. But the truth it was the 31st of the month and all they wanted to do is get the sale done.

Also they brokered a sale on the car before recieving it.

I feel once they revieved it and realized it needed more work than what they had alotted for, and the fact the car would leave the state and most likely not come back. They decied rather than cut into their profit they just push the car thru falsify the paperwork to cover their ass and let it become someone elses problem. Whether it be the new owner, AoA or another dealer.
This is where I feel AoA is responsible for allowing the dealers representing their brand to get away with this type of continuous illegal activity and not help the costomer in the end. That is where my true agrivation comes from.

Trust me I completely understand the value in the CPO program that is one of the biggest reasons why I had chose this car over ones more local to me. Especially when I was looking for a particular color and options. But when you put value in a program, along with paying a premium for a car because of it and in turn find out that AoA alows dealers to abuse and misrepresent vehicles in the program it begins to loose alot of its worth. They are charging you extra for a certification they are not even doing, to me that is clearly false representation! And this is just not AoA alot of the manufactures allow the same thing to go on with their dealers.

Im not trying to bash AoA in any way. Trust me I've owned 5 Vag products to date 3 currently and really enjoy their cars. And would consider buying another one. But with my current experience I highly doubt I will agree to pay the extra cost or even make a choice on a vehicle because of the CPO in the future.
I just hope this will open some eyes at AoA and make them penalize the dealers that operate in this manner, thats all the intent is here. So hopefully it will prevent others from having the same experience in the future.

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[R3.]

I do understand that most of the issue is with the selling dealer. But I also disagree with the time factor, CPO and AoA comment. The dealer wanted me to come the day after they recieved the car in. I could not make it till the end of the week. So in my opinion they got 4 extra days to make sure everything was good. That was more than enough time to do what they had to do. And at no time did i tell them that was the only day I could get there. If they would have told me they had to order parts, and I would have to wait I would have been perfectly fine with that. But the truth it was the 31st of the month and all they wanted to do is get the sale done.

Also they brokered a sale on the car before recieving it.

I feel once they revieved it and realized it needed more work than what they had alotted for, and the fact the car would leave the state and most likely not come back. They decied rather than cut into their profit they just push the car thru falsify the paperwork to cover their ass and let it become someone elses problem. Whether it be the new owner, AoA or another dealer.
This is where I feel AoA is responsible for allowing the dealers representing their brand to get away with this type of continuous illegal activity and not help the costomer in the end. That is where my true agrivation comes from.

Trust me I completely understand the value in the CPO program that is one of the biggest reasons why I had chose this car over ones more local to me. Especially when I was looking for a particular color and options. But when you put value in a program, along with paying a premium for a car because of it and in turn find out that AoA alows dealers to abuse and misrepresent vehicles in the program it begins to loose alot of its worth. They are charging you extra for a certification they are not even doing, to me that is clearly false representation! And this is just not AoA alot of the manufactures allow the same thing to go on with their dealers.

Im not trying to bash AoA in any way. Trust me I've owned 5 Vag products to date 3 currently and really enjoy their cars. And would consider buying another one. But with my current experience I highly doubt I will agree to pay the extra cost or even make a choice on a vehicle because of the CPO in the future.
I just hope this will open some eyes at AoA and make them penalize the dealers that operate in this manner, thats all the intent is here. So hopefully it will prevent others from having the same experience in the future.

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It’s BS. The checklist is BS and they should be held accountable for it. They say they checked all these things, they never do, you’re pretty much just paying for an extended warranty. If they say they checked the boxes but didn’t then they care libel

[ZaphodBx]

Sorry I was MIA for so long... I did a lot to try to work with the dealer and AoA. I had a friend that was a lawyer try to deal with them, and was ultimately rejected. Despite my proof from APR that it was tuned prior to my purchase, they say it must have been tuned back to stock prior to the CPO, and then I re-tuned it later. I reached out to a legal firm, but since my supposed CPO warranty was almost up, and I was so far "only" out about $3k in repairs that should have been covered, they didn't think it was worth their while.

I thought by buying a "certified" car from a premium brand that I would would be pretty safe. My bad.... Audi does not stand by the consumer at all, and in fact will actively fight against them when the dealer does wrong. I actually loved the car, but I will never own another Audi, and will vocally recommend that anyone I meet never buy one as well.

Just today, I traded it in for a Kia Stinger GT2 (Audi to Kia, I know, right?), and will sleep a lot more soundly knowing that I have 10 years before I have to worry about paying for another powertrain issue.

Sadly, my Audi experience ended up being like I hear it is for a boat owner... Your happiest days are the one you bought it, and the one you sold it. Definitely not how I expected it to play out. :(

[blakebird]

Sorry to hear about your experience - especially since we both live in Parker and you must have been dealing with a dealer in the area.
I bought my CPO A3 in the Springs, but had it's first complimentary service done here in Denver. So far so good, but an experience like yours has my spidey senses tingling.

[ZaphodBx]

At this point, I guess I don’t have any reason not to name names. I got it at Audi Chandler in AZ. I had been taking it to Audi Denver, and I guess my main thing with them would be why they didn’t tell me when the tune was discovered vs waiting like a year and a half. That could have changed how things played out, for sure.

[VinnysS4]

Audi is completely fuc*ed if they don't make this right. Absolutely going to lose a TON of money because of this (Just from the forum too...)

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[audrobotic]

Sorry I was MIA for so long... I did a lot to try to work with the dealer and AoA. I had a friend that was a lawyer try to deal with them, and was ultimately rejected. Despite my proof from APR that it was tuned prior to my purchase, they say it must have been tuned back to stock prior to the CPO, and then I re-tuned it later. I reached out to a legal firm, but since my supposed CPO warranty was almost up, and I was so far "only" out about $3k in repairs that should have been covered, they didn't think it was worth their while.

I thought by buying a "certified" car from a premium brand that I would would be pretty safe. My bad.... Audi does not stand by the consumer at all, and in fact will actively fight against them when the dealer does wrong. I actually loved the car, but I will never own another Audi, and will vocally recommend that anyone I meet never buy one as well.

Just today, I traded it in for a Kia Stinger GT2 (Audi to Kia, I know, right?), and will sleep a lot more soundly knowing that I have 10 years before I have to worry about paying for another powertrain issue.

Sadly, my Audi experience ended up being like I hear it is for a boat owner... Your happiest days are the one you bought it, and the one you sold it. Definitely not how I expected it to play out. :(

I am stunned that Audi did this. What the heck is wrong with people? I hate the whole car business. I would like to know the names of everyone you spoke to at AoA and its franchised dealerships.

Congrats on moving on. The Stinger looks like a great car.

[oaybar007]

Sorry I was MIA for so long... I did a lot to try to work with the dealer and AoA. I had a friend that was a lawyer try to deal with them, and was ultimately rejected. Despite my proof from APR that it was tuned prior to my purchase, they say it must have been tuned back to stock prior to the CPO, and then I re-tuned it later. I reached out to a legal firm, but since my supposed CPO warranty was almost up, and I was so far "only" out about $3k in repairs that should have been covered, they didn't think it was worth their while.

I thought by buying a "certified" car from a premium brand that I would would be pretty safe. My bad.... Audi does not stand by the consumer at all, and in fact will actively fight against them when the dealer does wrong. I actually loved the car, but I will never own another Audi, and will vocally recommend that anyone I meet never buy one as well.

Just today, I traded it in for a Kia Stinger GT2 (Audi to Kia, I know, right?), and will sleep a lot more soundly knowing that I have 10 years before I have to worry about paying for another powertrain issue.

Sadly, my Audi experience ended up being like I hear it is for a boat owner... Your happiest days are the one you bought it, and the one you sold it. Definitely not how I expected it to play out. :(

Thanks for reporting back and happy you found a better car to enjoy. Very sorry your situation ended up as a stressful one with no resolution.

[vj123]

Thank you for following up OP. Although you didn have a happy ending, its good to know that you have moved onto a totally different brand.

If at all any AoA management is reading this thread, i want to tell them that Audi has lost several customers just because of the way that this customer was being treated. Kudos to the management team who took this decision. Personally, i wouldnt even think about any CPO Audi in the future and would spread the word across forums.

[Spock]

Sorry I was MIA for so long... Definitely not how I expected it to play out. :(

I just purchased a CPO Q7 TDI about a month ago from 3 states away. My only hope is that enough people complain about these situations maybe someone from Audi America will finally step in and try to help the customer out and put more blame and penalty on the dealers .

I am a new member with a similar experience. Could you send me a pm? I’d like to discuss options.

[allbizns]

I do understand that most of the issue is with the selling dealer. But I also disagree with the time factor, CPO and AoA comment. The dealer wanted me to come the day after they recieved the car in. I could not make it till the end of the week. So in my opinion they got 4 extra days to make sure everything was good. That was more than enough time to do what they had to do. And at no time did i tell them that was the only day I could get there. If they would have told me they had to order parts, and I would have to wait I would have been perfectly fine with that. But the truth it was the 31st of the month and all they wanted to do is get the sale done.

Also they brokered a sale on the car before recieving it.

I feel once they revieved it and realized it needed more work than what they had alotted for, and the fact the car would leave the state and most likely not come back. They decied rather than cut into their profit they just push the car thru falsify the paperwork to cover their ass and let it become someone elses problem. Whether it be the new owner, AoA or another dealer.
This is where I feel AoA is responsible for allowing the dealers representing their brand to get away with this type of continuous illegal activity and not help the costomer in the end. That is where my true agrivation comes from.

Trust me I completely understand the value in the CPO program that is one of the biggest reasons why I had chose this car over ones more local to me. Especially when I was looking for a particular color and options. But when you put value in a program, along with paying a premium for a car because of it and in turn find out that AoA alows dealers to abuse and misrepresent vehicles in the program it begins to loose alot of its worth. They are charging you extra for a certification they are not even doing, to me that is clearly false representation! And this is just not AoA alot of the manufactures allow the same thing to go on with their dealers.

Im not trying to bash AoA in any way. Trust me I've owned 5 Vag products to date 3 currently and really enjoy their cars. And would consider buying another one. But with my current experience I highly doubt I will agree to pay the extra cost or even make a choice on a vehicle because of the CPO in the future.
I just hope this will open some eyes at AoA and make them penalize the dealers that operate in this manner, thats all the intent is here. So hopefully it will prevent others from having the same experience in the future.

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Hey guys sorry for going MIA as well. I have been extreemly lucky and found a local dealer that after hearing my experience has really stepped up and made things right.

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[G1ennR]

I just bought a CPO 2018 A6 3.0 last week. I guess I should take it to a local dealer to get it checked out. I doubt there's any type of free scan that they'd do? What is the least expensive thing I can ask for which would require a scan?

[DownhillA4]

Thanks for following up. Another reason I may stick with private sales. Audi really does suck. Shame to have so much invested in their products.

[14S4GWM]

I just bought a CPO 2018 A6 3.0 last week. I guess I should take it to a local dealer to get it checked out. I doubt there's any type of free scan that they'd do? What is the least expensive thing I can ask for which would require a scan?

Get a cable and scan it yourself

[oaybar007]

Ditto on private sales. The honest issue is one that brands like Tesla have stepped out right in front of and capitalized on....the fact that the best sales channel for a product is through the brand itself. Dealers are buying inventory in bulk and employing many different strategies to sell, honest or otherwise. Hopefully mostly honest but my personal experience hasn't given me faith.

Case in point my local Audi dealer a few years ago. A snowy January in 2017, I was at Subaru having my car serviced and had been casually shopping for a CPO S4. It begins to snow hard while leaving Subaru and I see an S4 next door at Audi. I walk in to inquire and it just starts dumping more snow. I ask about the car and immediately I am pounced on to test drive this car. That's fine and I'm an ex race car driver in a past life so I told them to buckle up and it'll be ok. Halfway through the drive the rep (who knows nothing about the product- I am educating him dynamic settings and sport diff) says someone had made an appointment for the car later that day. His remark was along the lines of, first come first serve. I took pause and said, my how things have changed. When I bought my car in 2006 I called you guys during my lunch break, you put a hold tag on it, actually parked it in the showroom next to an RS6, and I bought it that evening. Now this poor guy is going to show up to be told this car he wanted to see was sold out from under him.....

When we returned I was rather annoyed but didn't lead on. They pressured me for the sale, every tactic in the book and I just sat there and didn't say much. Finally I simply got up, turned around and said politely, I want to leave this car for the gentleman who's en route, and I hope he gives you the sale. This was in 2017, and I've never been back. Never will.

Back in 2016 I had even worse experiences. I had a deal sheet ready on a CPO S4 at another dealer in my area. It was late morning and I wanted the car and we came to terms on price. My only stipulation was that I needed the day to get my financing in order, and they would have to be ok with delivery the following morning. They agreed and sent me the deal sheet. Early in the afternoon I get multiple calls pressuring me to come in now, immediately or they'll let my car go. So there I go scrambling and finally stop and think, what am I doing? I called them back and let them have it, eventually receiving a call from the GM that was not apologetic at all. These are not just Audi problems. These are the stains on the car industry that just cannot be wiped away. No amount of bleach can do it. It only stops when brands literally take back their brands and disrupt their own industry.

[oaybar007]

To follow up too, it's not rocket science either. If I were in the boardroom of a major automaker my thought would be crystal clear. How do we buy out our dealers and run our own business from start to finish? What do we have to do to completely own our brand, product, service and relationship with our customers long-term.

So you work at a dealer or are one, this hurts you. I get it. Well, is it all so bad to be bought and work for a massive global brand with a world of opportunities past what the dealer model can offer? I don't think so. It's a massive promotion and imagine a world where you've hopefully never had more sales tools, resources and potential in this business. I try to see the massive potential in the world and sadly as an idealist, optimist, issues like this always put tiny dings in my armor. That's ok. At least we can choose who to do business with in life. I'd trust an enthusiast or anyone who's proven they've taken care of a car I'm considering versus someone who's only in it for a sale at all costs. Food for thought and just my 2cents on a Wednesday :).