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  1. #201
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by stwu View Post
    The Audi Connect might end in 2021? Where did you hear that from?
    Go to Audi USA website under Technology -> Audi Connect, in the Google Earth section/picture you'll see a small text link "view key info" and you'll find everything there (key info #3). I know this thread is now long but this issue has been discussed somewhere in the middle of the thread.

    https://www.audiusa.com/technology/i...e/audi-connect

    3 Always pay careful attention to the road, and do not drive while distracted. Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details. Google Earth features will not be available after December 2020 for Model Year 2018 & prior vehicles. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles.
    Last edited by rgobantes23; 04-21-2019 at 05:44 AM.
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  2. #202
    Established Member Two Rings ZeGerman_A4's Avatar
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    Google Earth ending December 2020 for 2018 models or older

    Quote Originally Posted by rgobantes23 View Post
    Go to Audi USA website under Technology -> Audi Connect, in the Google Earth section/picture you'll see a small text link "view key info" and you'll find everything there.

    https://www.audiusa.com/technology/i...e/audi-connect
    Thanks rgobantes23!

    So they basically lied to me at the time when I asked.
    I would be interested to know when they added that section.

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  3. #203
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by ZeGerman_A4 View Post
    I repeatedly asked Audi and my dealer and they are not aware of changing on the older models after 2020.


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    I suggest asking your dealer to go to the Audi USA website, but they will probably point out that Audi is using "may" for Connect Services and not "will not" just like MY2018 or older losing Google Earth features.
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  4. #204
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by ZeGerman_A4 View Post
    Thanks rgobantes23!

    So they basically lied to me at the time when I asked.
    I would be interested to know when they added that section.

    Sent from my iPhone using Audizine
    Your dealer probably just don't know. The info has been there since last year. It has been discussed in this thread somewhere in the middle. I think one of the posts in this thread showed the key info update when Audi USA officially introduced the all-new A7.
    Last edited by rgobantes23; 04-21-2019 at 11:48 AM.
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  5. #205
    Established Member Two Rings rgobantes23's Avatar
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  6. #206
    Active Member Two Rings
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    Maybe this should be a class action lawsuit for Audi from all of the affected customers. They canít advertise Google maps in VC as their big selling feature, meanwhile quietly state the removal of the feature somewhere else where people wonít find it unless if they know what to look for. That is utterly unacceptable.

  7. #207
    Active Member Two Rings ChrisD0885's Avatar
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    Quote Originally Posted by Audi USA View Post
    Hello everyone,

    I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

    I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

    Thank you kindly,
    I will sell my car for sure and leave Audi
    Hi and dry

    No more 1200 a month from me

    Because without the maps overlay
    Itís the ugliest and most dated of all the systems by far .


    Bye bye Audi
    Should have kept my cls 550


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  8. #208
    Registered Member One Ring
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    Are you fucking kidding me Audi?

    I just bought my second Audi 50% of the reason being I drive a ton and appreciate good, reliable traffic and mapping features.

    What the fuck Audi....

  9. #209
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    Does anyone know if we could upgrade the MMI hardware to make it compatible?

  10. #210
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    All that's needed is some computer programmer to want Google earth back in his Audi. Just hack it and do whats needed.
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  11. #211
    Established Member Two Rings ZeGerman_A4's Avatar
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    Just got an official response from Audi. Iím more than pissed right now!!!!

    Thank you for reaching out to Audi of America in regard to your 2017 Audi A4 allroad. We value your communication and apologize that it took us some extra time to respond. My name is Dominique and you can consider me as your personal Audi specialist. I look forward to providing whatever assistance possible for you in this matter.

    Based on your correspondence, I can genuinely feel your disappointment behind losing the Google Earth Feature. I am so sorry that this is our new reality. As a consumer, you have every right to feel the way that you do. Itís a very unfortunate situation and I completely understand your frustrations. I will be sure to document a complaint on your behalf and share your comments with the appropriate parties within Audi of America. Please keep in mind that the process does not into effect until December 31, 2020.

    Meanwhile, we are still planning to sunset the Google Earth software beginning December 31st, 2020. We understand this is not ideal, however technology changes, and the Google Earth is moving to a software version which the hardware in your vehicle isnít equipped to handle. Although we donít have details yet, Audi has, taken steps to manufacture hardware that is compatible with the new software in model year 2019 and newer vehicles.

    While I understand this is not the answer you were hoping to learn, this is the most up to date information we have at this time. If you have any additional questions, please feel free to reach back out to us.


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  12. #212
    Established Member Two Rings
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    Quote Originally Posted by ZeGerman_A4 View Post
    .....Google Earth is moving to a software version which the hardware in your vehicle isnít equipped to handle.....Audizine

    This is the part that just never, ever made sense to me. The MMI display is a piece of software on a smartphone-like platform, namely the virtual cockpit. This app makes various API / REST / network requests of Google Earth's API via the car's LTE connection, much like the Google Earth app on my iPhone does.

    Hey Audi: Why is it not possible to develop a software update that accommodate whatever changes Google is making to their API's?

    In the absence of a good, real, detailed, explanation to that question, it STILL sounds a lot like Audi is simply choosing to NOT fix the problem, because they think they can get away with it and because they don't care about their customers.
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  13. #213
    Veteran Member Four Rings Audibot's Avatar
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    Ahh, Dominique. Chatted with her quite a few times. Unfortunately the world we live in, where manufacturers discontinue features on you while others try to sell you a $999 monitor stand.
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  14. #214
    Active Member Two Rings theredpearl's Avatar
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    Just one more reason I will never buy another Audi vehicle. This was my first and will be my last Audi I own. By 2020, I will get rid of this paperweight of a vehicle.

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  15. #215
    Active Member Two Rings theredpearl's Avatar
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    Quote Originally Posted by rgobantes23 View Post
    Google Maps will still be there but without the Google Earth overlay. But since Google Earth will no longer be available, I agree that the subscription price should decrease.
    It would be a great gesture if they would offer Audi connect for no charge for MY vehicle that will no longer have access to the overlay. But its Audi and I have learned customer care is not their area of expertise. AGAIN this is my 1st and last Audi vehicle!!!!

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  16. #216
    Active Member Two Rings
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    This really makes no sense that Audi is not able to create a software patch. Canít they afford to pay the software engineer to do that? When I spoke to their tech in person at the dealership, he said that it is nothing to do with the MMI hardware, itís the software. The hardware can certainly handle Googleís update. Unless if Audi could have a response from their engineer as to why they arenít able to release a patch, I refuse to believe that they needed to build the new hardware to accommodate Googleís software update.

  17. #217
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    Quote Originally Posted by stwu View Post
    This really makes no sense that Audi is not able to create a software patch. Canít they afford to pay the software engineer to do that? When I spoke to their tech in person at the dealership, he said that it is nothing to do with the MMI hardware, itís the software. The hardware can certainly handle Googleís update. Unless if Audi could have a response from their engineer as to why they arenít able to release a patch, I refuse to believe that they needed to build the new hardware to accommodate Googleís software update.
    This. Exactly. Could not agree more


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  18. #218
    Active Member Two Rings
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    Well, I emailed Audi. I will see how long it would take them to respond.

  19. #219
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    Everyone should keep pushing Audi to fix this issue -- I tried for months (my 2019 RS5 will loose Google Earth as well on 12/31/20) per a few earlier posts on this forum. The bottom line is that you will end up receiving an apologetic email from someone at AoA saying that they will "raise your concerns" up the ladder: but ultimately they won't fix the issue. Their hands are tied for some unknown reason. I am done with Audi as well (and this is not my first Audi).

  20. #220
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    Quote Originally Posted by 911 Flavors View Post
    Everyone should keep pushing Audi to fix this issue -- I tried for months (my 2019 RS5 will loose Google Earth as well on 12/31/20) per a few earlier posts on this forum. The bottom line is that you will end up receiving an apologetic email from someone at AoA saying that they will "raise your concerns" up the ladder: but ultimately they won't fix the issue. Their hands are tied for some unknown reason. I am done with Audi as well (and this is not my first Audi).
    Indeed, everyone should keep pushing Audi. We need a class action lawyer if Audi doesnít provide a solution to us in 2020.

  21. #221
    Established Member Two Rings
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    Does anyone know what the legal requirements are for a class action law suit?


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  22. #222
    Active Member Two Rings
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    I ordered a 2019 Audi A5 more than two months ago and expect to take delivery within the next 3 weeks. Can someone at Audi confirm if I will also be losing Google Earth and Audi Connect features in less than 18 months?

  23. #223
    Active Member One Ring
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    Audi is posting this info right on the audiusa.com web site when looking at the technology details for the S5 and clicking the "View key feature info" link.

    Always pay careful attention to the road, and do not drive while distracted. Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information. See Terms of Service for information about how to disable and for other details. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after 2021 for equipped MY17Ė20 vehicles.

    So, apparently they are not guaranteeing Google Earth will work after 2021 for the brand new 2019 vehicles. I've never seen a feature sold on a brand new car that is only guaranteed to work for less than 3 years, odd at best.

  24. #224
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    Quote Originally Posted by Teknic111 View Post
    I ordered a 2019 Audi A5 more than two months ago and expect to take delivery within the next 3 weeks. Can someone at Audi confirm if I will also be losing Google Earth and Audi Connect features in less than 18 months?
    When you see the window sticker, see if you see any credit for a free year of Audi Connect? I think one of the members here got a 2019 RS5 Sportback, but it was built in 2018, so it wonít have Google Earth in 2021 either.

  25. #225
    Established Member Two Rings SHCKR's Avatar
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    I think the 18 month price dropped to 499 instead of 749


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  26. #226
    Active Member Two Rings
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    Such a deal....let me know when it drops to $50 a year.
    The price is insane...
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  27. #227
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by ChrisMG View Post

    So, apparently they are not guaranteeing Google Earth will work after 2021 for the brand new 2019 vehicles. I've never seen a feature sold on a brand new car that is only guaranteed to work for less than 3 years, odd at best.
    Porsche also has an overlay, at least I've seen in on the new Cayennes. I don't recall seeing Porsche having "view key info" that states the overlay/service will end the end of 2020 or 2021. Will Porsche's overlay also end in the near future? Porsche is not touting the overlay on their vehicles like how Audi does it.
    Attached Images
    Last edited by rgobantes23; 06-30-2019 at 05:51 AM.
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  28. #228
    Established Member Two Rings SHCKR's Avatar
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    Quote Originally Posted by Caryt View Post
    Such a deal....let me know when it drops to $50 a year.
    The price is insane...
    No kidding, right? If they had the 30 month for 499 like they used to, I would purchase it in a heartbeat, 750 for 18 is just ridiculous. Maybe if AC had some useful functionality, but at that price it's just not worth it. I would love to see sales statistics on how many people actually purchase it under the current pricing strategy vs the old. It's apparent that it's probably not a lot as they dropped the price by 1/3, but it's still not enough.

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