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  1. #121
    Established Member Two Rings
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    Quote Originally Posted by JohnEnglish View Post
    No it's not a breach of contract. Audi doesn't say anywhere that they guarantee the service for X number of years or anything like that.
    Mmmmno, maybe they donít but..... when it stops working, is it not a defect?

    I already know the answer. No. Itís unfortunately not a defect, because itís intentional.


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  2. #122
    Veteran Member Four Rings
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    Earth

    No it's not a defect. The stopping of service is intentional. There is no guarantee of the continuation of service for X number of years.

  3. #123
    Senior Member Two Rings
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    Quote Originally Posted by Kodachrome View Post
    Gotta be honest and say I am not a fan of this self deflating tech that is now in cars. Unlike a lot of things, not even the hardware can be partially upgraded to fill the gaps between the cars I buy.
    So with this said, I donít need or want much because why get attached to things that instead of getting better, go away?
    Seems that Audi would be wise to get ahead of this somehow, losing a feature they advertised so heavily across that many cars is a potential customer loyalty and PR nightmare.
    Brutal Audi, brutal....
    this is so pathetic from a marque that sells itself as the technology innovator, yet cannot solve it's own in-house problems before designing the "greatest and best" tech systems to create a solution for problems that don't exist . i'm swearing myself off of ever making a purchase again from the vw/audi family due to the increasing revolving door mentality of treatment towards their current customers. this is why audi will always and forever be a second tier "luxury" marque.

    thankfully, audi has been faithful in maintaining their famous understeering chassis in all of their lines while manufacfurers like lexus has started leap frog audi in the interior design, construction and aesthetics - all at the same time making vehicles more natural than pushing under heavy acceleration. when it's time to replace my 2014 s4, it's definitely not coming from the audi line.
    2014 sfeux p+ 6mt bo nav w/o sd

  4. #124
    Established Member Two Rings Uncle Buck's Avatar
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    This issue is simply one more reason to never pay for a factory nav and connection services (unless you need a mobile hot spot for wifi). As a product like WAZE now works with both CarPlay and Android Auto, these obsolescence issues go away. Audi responded by making Virtual Cockpit/Nav standard in many Premium Plus trims for 2019. Otherwise the take rate may have approached zero.

  5. #125
    Active Member One Ring
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    Jun 08 2018
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    Washington DC

    Does anyone know if the MMI/Maps has change in the current 2019 model? Will it change in 2020? I feel like the A4 had a great tech upgrade in 2017 but now it's beginning to feel dated when compared with the competition (both Audi's new models MMI and competitors).

  6. #126
    Senior Member Three Rings MadAboutCars's Avatar
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    Aug 27 2015
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    My Garage
    MY18 Audi RS6 P, MY18 Audi SQ5,MY16 Audi S6 (sold), MY12 Audi Q7 4.2L TDI S-line (sold)
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    New Zealand

    This sucks. My google earth maps will stop working before my car is even out of warranty. This was a listed feature of my RS6 and my wife's 2018 SQ5. Man, I'm not happy about this at all.
    2018 Audi RS6 Performance - Floret Silver, Titanium styling package, 21" titanium 5 V spoke wheels, Dunlop SP Sport Maxx GT 285/30/21, Black sports seats, Carbon inlays, Sports diff, Sport exhaust, Matrix LED headlights, 360 camera, Head up display, Active lane/side assist with adaptive cruise control, Park assist, Privacy glass, Electric tailgate with foot open

    Mods: Dura-Seal exterior/interior, Audi Sport door lights

  7. #127
    Veteran Member Four Rings CyberPMG's Avatar
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    2004 A4 1.8T Ultrasport 6MQ
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    Stow, OH

    Seems that Google Earth maps have stopped working already? Noticed yesterday I never had an option to switch over to Google overlay in my 2015 S5.
    USP CLUB MEMBER #34

    2004 A4 1.8T USP - GT2871R Eliminator - Motoza program - Over 375k miles!
    2015 S5 - Sepang Blue - 6spd w/ Sport Diff - stock(ish)

  8. #128
    Established Member Two Rings rgobantes23's Avatar
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    I have not used my SQ5 for over a week but I just checked the maps. Google Earth overlay is still working on my 2018 SQ5.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior

  9. #129
    Registered Member One Ring
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    This is totally unacceptable by Audi. I have a 18 S5 sportback. The in-service date started less than 2 months ago. The car is literally 1.5 month old, and youíre telling me that in 11 months time the feature that I was sold with the virtual cockpit which I paid extra for will no longer be available?

    I purchased a 70k car from Audi because of the technology and the brand name. But clearly Audi doesnít care about their customers because they donít care to rectify this but rather have it lapse.

    My cellphone or iPod touch from years past still updates google maps yet Audi cannot develop a patch that can be rolled out at the yearly inspection? Iím sorry a car which is still under manufactures warranty and all of a sudden the main component of the MMI is no longer supported?! Why wasnít I informed at the dealer about this? This is predatory sales tactics on parts of dealers and Audi USA not disclosing this to customers. This needs to be rectified ASAP, this is unacceptable Audi.

  10. #130
    Established Member Two Rings rgobantes23's Avatar
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    There are people on this thread that say continuation of service is not guaranteed and the little asterisk note on Audi of America's website is sufficient. Their excuse is the MMI will still work without the Google Maps overlay.
    Last edited by rgobantes23; 02-05-2019 at 06:14 PM.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior

  11. #131
    Established Member Two Rings
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    Quote Originally Posted by UAL225 View Post
    This is totally unacceptable by Audi. I have a 18 S5 sportback. The in-service date started less than 2 months ago. The car is literally 1.5 month old, and youíre telling me that in 11 months time the feature that I was sold with the virtual cockpit which I paid extra for will no longer be available?

    I purchased a 70k car from Audi because of the technology and the brand name. But clearly Audi doesnít care about their customers because they donít care to rectify this but rather have it lapse.

    My cellphone or iPod touch from years past still updates google maps yet Audi cannot develop a patch that can be rolled out at the yearly inspection? Iím sorry a car which is still under manufactures warranty and all of a sudden the main component of the MMI is no longer supported?! Why wasnít I informed at the dealer about this? This is predatory sales tactics on parts of dealers and Audi USA not disclosing this to customers. This needs to be rectified ASAP, this is unacceptable Audi.
    I couldn't agree more. Audi markets and sells their cars as being particularly high tech, and yet they are supposedly not able to support Google Earth after a certain date under the premise that it is Google who changed "something" so Audi's hardware suddenly becomes obsolete.

    I don't buy that excuse.

    Unfortunately I think the reality is that Audi has decided to end their contract with Google for whatever reason. I bet Audi is hoping that not a lot of Audi owners will notice, nor complain.
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  12. #132
    Established Member Two Rings
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    Quote Originally Posted by rgobantes23 View Post
    Their excuse is the MMI will still work without the Google Maps overlay.
    I've been fed that response from Audi as well and I can't accept it. Imagine if this was a matter of, say, the leather used in the cabin: It's is as if Audi is saying "Yes, the leather will suddenly fall off the seats, but you can still use the seat so it's not an issue"
    Stock 2018 S5 Sportback Prestige
    Black
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    Stock 2016 RAM 2500 Power Wagon

  13. #133
    Veteran Member Four Rings CyberPMG's Avatar
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    2004 A4 1.8T Ultrasport 6MQ
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    Quote Originally Posted by CyberPMG View Post
    Seems that Google Earth maps have stopped working already? Noticed yesterday I never had an option to switch over to Google overlay in my 2015 S5.
    OK.... checked a day later and was working. Weird that I didn't have the option for a day!
    USP CLUB MEMBER #34

    2004 A4 1.8T USP - GT2871R Eliminator - Motoza program - Over 375k miles!
    2015 S5 - Sepang Blue - 6spd w/ Sport Diff - stock(ish)

  14. #134
    Active Member One Ring Ltngbg99's Avatar
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    Complete BS. Had no idea feature would disappear less than 2 years after purchase. I sent statement of my disgust to Audi. We should be compensated it this can truly canít be updated. Even better update the software, the deal with Google, even the hardware in a recall like fashion if needed.

  15. #135
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by AlisoA4 View Post
    I've been fed that response from Audi as well and I can't accept it. Imagine if this was a matter of, say, the leather used in the cabin: It's is as if Audi is saying "Yes, the leather will suddenly fall off the seats, but you can still use the seat so it's not an issue"
    I agree with you. I am still not over this issue even after almost a year since this thread started. I made sure my credit card is removed from my Audi Connect account so Audi will not automatically renew when my service agreement ends December 2019. I also hope to make a decision on my SQ5 by then.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior

  16. #136
    Registered Member One Ring
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    I just learned about this today, and I am disgusted as well. I have a heavily optioned $90k+ 2017 Q7 Prestige, and it is really aggrevating to lose this feature which was a major selling point for the car when I bought it less than 18 months ago. I understand that technology is always a moving target, and it is not unreasonable to expect that, after a few years, a vehicle that was bleeding edge in 2017 is no longer bleeding edge in 2019. I get that. But that is not whatís happening here.

    Here we have a vital technology feature of the vehicle that is being orphaned when it is still perfectly viable and was a major selling point of the vehicle. The feature is likely being orphaned for cost reasons. (I really donít believe that the technological hurdles are too great for this to be fixed by a company with the resources of VW Group.) An existing feature of the vehicle should still work in 2019 as it did in 2017. We are talking about vehicles that are in many cases only months old and still under warranty for crying out loud!

    Correct me if I am wrong, but I think the 2017 Q7 was the first Audi to offer the virtual cockpit. The car was advertised as a technological tour de force with the high-resolution virtual cockpit, and Google Earth 3D mapping a vital part of the carís appeal.

    Others have mentioned that some other navigation features can be accessed via Android Auto and Apple Car Play. I do use Apple Car Play for some things like music playback and Siri for hands free calling, but it is not fully integrated with the cars systems. Apple navigation does not display maps in the virtual cockpit screen, and neither does it integrate with the carís heads up display.

    I feel that Audi should offer a solution, or owners should be compensated accordingly. As others have pointed out, this affects resale value certainly, and it affects brand loyalty as well. Perhaps an attorney could chime in here about the viability of a class action lawsuit. In my mind this all comes down to money. If Audi wanted to fix this with a software update or a new maps chipp, they could do it. If we donít pressure them, weíll likely never see a fix.

  17. #137
    Senior Member Two Rings
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    Quote Originally Posted by Quattro17 View Post
    I just learned about this today, and I am disgusted as well. I have a heavily optioned $90k+ 2017 Q7 Prestige, and it is really aggrevating to lose this feature which was a major selling point for the car when I bought it less than 18 months ago. I understand that technology is always a moving target, and it is not unreasonable to expect that, after a few years, a vehicle that was bleeding edge in 2017 is no longer bleeding edge in 2019. I get that. But that is not whatís happening here.

    Here we have a vital technology feature of the vehicle that is being orphaned when it is still perfectly viable and was a major selling point of the vehicle. The feature is likely being orphaned for cost reasons. (I really donít believe that the technological hurdles are too great for this to be fixed by a company with the resources of VW Group.) An existing feature of the vehicle should still work in 2019 as it did in 2017. We are talking about vehicles that are in many cases only months old and still under warranty for crying out loud!

    Correct me if I am wrong, but I think the 2017 Q7 was the first Audi to offer the virtual cockpit. The car was advertised as a technological tour de force with the high-resolution virtual cockpit, and Google Earth 3D mapping a vital part of the carís appeal.

    Others have mentioned that some other navigation features can be accessed via Android Auto and Apple Car Play. I do use Apple Car Play for some things like music playback and Siri for hands free calling, but it is not fully integrated with the cars systems. Apple navigation does not display maps in the virtual cockpit screen, and neither does it integrate with the carís heads up display.

    I feel that Audi should offer a solution, or owners should be compensated accordingly. As others have pointed out, this affects resale value certainly, and it affects brand loyalty as well. Perhaps an attorney could chime in here about the viability of a class action lawsuit. In my mind this all comes down to money. If Audi wanted to fix this with a software update or a new maps chipp, they could do it. If we donít pressure them, weíll likely never see a fix.
    Quattro17 you are making some pretty strong statements. You do realize that the navigation system will continue to work and you will still have maps and traffic, the only thing you are losing is the Google Satellite view overlay? There have been a large number of people both in this forum and others who think that all of the nav maps are supplied by Google Earth and that they will lose navigation through the VC when this ends in 2020.

    By the way, I do agree with you that Audi should continue to offer a feature which was heavily promoted at least through the 3-5 years that the typical first owner will have the car, whether the feature is critical or just fluff. And if for some uncontrollable technical reason they cannot do this on a pay feature like Audi Connect, the price of that service should be reduced to account for the loss of the feature.

  18. #138
    Established Member Two Rings rgobantes23's Avatar
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    Quote Originally Posted by ManyAudis View Post
    Quattro17 you are making some pretty strong statements. You do realize that the navigation system will continue to work and you will still have maps and traffic, the only thing you are losing is the Google Satellite view overlay? There have been a large number of people both in this forum and others who think that all of the nav maps are supplied by Google Earth and that they will lose navigation through the VC when this ends in 2020.

    By the way, I do agree with you that Audi should continue to offer a feature which was heavily promoted at least through the 3-5 years that the typical first owner will have the car, whether the feature is critical or just fluff. And if for some uncontrollable technical reason they cannot do this on a pay feature like Audi Connect, the price of that service should be reduced to account for the loss of the feature.
    ManyAudis, I think you are also missing many people's point on this thread. The Google Maps overlay may not be a big deal for you. But it is for some people. If they like the normal navigation then they would not bother with posting their frustration on this thread so please stop saying VC/MMI would still work even without the Google Maps overlay. The Google Maps overlay was a major selling point when they bought their Audi vehicles. Many of the same people, including myself, would not have bought their vehicles if they knew a major feature would no longer work in the near future.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Carbon Atlas Inlays, Monsoon Gray Metallic and Black Interior

  19. #139
    Established Member Two Rings
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    Quote Originally Posted by rgobantes23 View Post
    ManyAudis, I think you are also missing many people's point on this thread. The Google Maps overlay may not be a big deal for you. But it is for some people. If they like the normal navigation then they would not bother with posting their frustration on this thread so please stop saying VC/MMI would still work even without the Google Maps overlay. The Google Maps overlay was a major selling point when they bought their Audi vehicles. Many of the same people, including myself, would not have bought their vehicles if they knew a major feature would no longer work in the near future.
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  20. #140
    Registered Member One Ring
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    I've been looking at used 2018 S4's and am not sure how this works. From my googling it looks like it's a feature of Audi Connect, so if you don't pay for that service it wouldn't work anyway? Is that correct?

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