Audizine - An Automotive Enthusiast Community

Page 2 of 2 FirstFirst 12
Results 41 to 58 of 58
  1. #41
    Registered Member One Ring
    Join Date
    Apr 08 2018
    AZ Member #
    416799
    Location
    earth

    Thumbs down

    Guest-only advertisement. Register or Log In now!
    Quote Originally Posted by rgobantes23 View Post
    I am starting to enjoy Google Earth on the MMI and virtual cockpit but I have just learned that Google Earth will stop functioning on 2018 models or earlier by the end of 2020. I wish I would have known this information before I ordered my 2018 SQ5. I could have waited 8/9 months for MY19 and will receive the latest MMI/virtual cockpit hardware and the black optics package.
    I have a 2018 SQ5 on order and found this information out on my own, although too late of course, largely through forum posts like the above.

    When I was shopping, it seemed that the Google Earth Virtual Cockpit was the single most prominent advertising, marketing, and sales pitch feature for this particular vehicle. At no time was it made clear that this feature would definitely be gone in approximately two years.

    While waiting for delivery, I asked the dealer about this issue, and they have confirmed the above.

    I most definitely would have waited for Model Year 2019 instead, had I known before ordering.

    Quote Originally Posted by Audi USA View Post
    Hello rgobantes23,

    Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with. Audi has taken steps to manufacture hardware that is compatible with the new software in MY19 and newer vehicles, but MY18 and older will no longer be able to use the Google Earth functionality as of December 31, 2020. I apologize for the inconvenience as I know this is frustrating, but please let me know if there's any other questions.

    Thank you,
    Yes, "frustrating" is one way to describe it.

    Quote Originally Posted by QShip18 View Post
    Not cool, definitely not cool
    Yes, I agree.

    Quote Originally Posted by Audi USA View Post
    Hello everyone,

    I'd just like to make some clarifications so we're all on the same page moving forward. The standard map/navigation views will still be available as they are now, there will just not be any 3D views or Google Streetview available based on the software changes made by Google. As of right now Audi does not have a hardware or other similar upgrade that can be made available for MY18 and older vehicles to include the Google Earth functionality. Please feel free to send me a PM on this topic if you have additional questions.

    I will also be using this thread as a measuring stick for feedback, as I know this is disappointing news.

    Thank you kindly,
    No retrofit. Just "sorry" on a brand new $60k+ vehicle.

    Yes, "disappointing" is another good description.

    Quote Originally Posted by rgobantes23 View Post
    I know how you feel Cyttorak and Rapture. I am also very disappointed with Audi. In 2016 I needed a new vehicle and waited for the all new 2018 SQ5 model so that I'll have the latest platform and technology. A couple of months after delivery I find this news. I also found the older threads after I saw the bad news but I guess I was not researching Google Earth during the wait for the new SQ5 model. I am surprised none of the early 2018 SQ5 reviews (or current) mentioned the outgoing VC and MMI equipment even though the issue is old news. I am basically new to Audi but my SQ5 will probably be my last Audi vehicle because of how badly Audi managed phasing out the older VC and MMI equipment.
    Yes, I too am surprised that none of the many reviews I read and viewed happened to mention this rather important issue.

    Quote Originally Posted by jamis_cm View Post
    All I can recommend is keep the conversation going here and more importantly, express your disappointment with AoA customer support (email, phone, snail mail, social media) and your local Audi dealer when you are in for service.

    It's easy to ignore the forums where it is mostly a small group of enthusiasts, but if customer support (and social media) is getting flooded with complaints, they are more likely to act.

    I intend to be relentless with my numerous MMI issues (Google Maps, Carplay, software update availability, general media playback issues, etc) while I still own this car and/or until my issues are resolved.
    I have expressed my disappointment directly with my Audi dealer, to all of the car enthusiasts that I know, and most recently have now joined this forum solely to comment here in this thread.

    Thank you to the Audi representative above for being aware of, and responsive to, our comments on this issue. Is there another way that we should provide more feedback ?

  2. #42
    Established Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    Location
    Washington, DC Metro Area

    Quote Originally Posted by disappointed View Post
    I have a 2018 SQ5 on order and found this information out on my own, although too late of course...
    Did you sign a contract or make a big down payment? My dealer did not ask me to sign any order contract. They did not even cash my small order down payment and they only ran my credit after I gave my credit info (after my SQ5 reached the US port). If I found this issue before delivery I would have been willing to lose my small order down payment to avoid the 2018 SQ5 purchase although I probably could have canceled or put a hold on the order down payment.

    I also don't blame Vincenzo on this issue. He did not decide to do this. Although I encourage him to keep sending our disappointment messages to AoA management maybe AoA will listen and try to do a fix for Audi vehicles with VC.

    I feel betrayed by Audi. I even purchased another small Audi vehicle while waiting for the all new 2018 SQ5.
    Last edited by rgobantes23; 04-08-2018 at 07:34 PM.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  3. #43
    Established Member Two Rings easy_button's Avatar
    Join Date
    Nov 23 2012
    AZ Member #
    104594
    My Garage
    2013 Jeep SRT8
    Location
    NoVa

    Quote Originally Posted by ManyAudis View Post
    Vincenzo,

    You imply in your response that the hardware cannot support the new Google Earth format which will be required after 2020. There are a lot of technical people on this board, myself being one of them and perhaps if Audi could provide a technical reason why this cannot be done it would go a long way towards appeasing the owners. For example, if Google is changing the programming interface in a way which would make it prohibitive or impossible to continue using Google Earth that might be an acceptable reason. I did some searching on the Google Earth interface and I cannot find any notice of changes that far in the future but perhaps Audi gets notifications from Google well in advance of the public.
    The ”technical” reason this is happening is that Google is trying to sell its own product (Android Auto enabled head unit). The best way to force auto makers hand is to disable specific products that people like on non Google hardware. Audi did not do this, they just got played; wonder why Audi announced last year they were switching to Android Auto? Now you know... and no, Google doesn’t warn companies (or customers) they are about to screw...

  4. #44
    Established Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    Location
    Washington, DC Metro Area

    Quote Originally Posted by easy_button View Post
    The ”technical” reason this is happening is that Google is trying to sell its own product (Android Auto enabled head unit). The best way to force auto makers hand is to disable specific products that people like on non Google hardware. Audi did not do this, they just got played; wonder why Audi announced last year they were switching to Android Auto? Now you know... and no, Google doesn’t warn companies (or customers) they are about to screw...
    I find it hard to believe Google did not warn Audi. They must have a contract in place.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  5. #45
    Veteran Member Four Rings
    Join Date
    Apr 05 2012
    AZ Member #
    91253
    Location
    Earth

    Google does stuff like this all the time with little to no warning. It's why you don't base critical business functions around any of their products.

  6. #46
    Established Member Two Rings easy_button's Avatar
    Join Date
    Nov 23 2012
    AZ Member #
    104594
    My Garage
    2013 Jeep SRT8
    Location
    NoVa

    Quote Originally Posted by rgobantes23 View Post
    I find it hard to believe Google did not warn Audi. They must have a contract in place.
    Really? How many versions of Android are out in the wild? Does the newest version run on a two year old device? Find it harder to believe that anyone would expect an Android device to be updated to a build optimized for to be delivered hardware... You want to blame Audi because Google is being Google - pretty sure they did “warn” them (after they sold half a million cars). Probably went something like this “... just a heads up, we are changing Maps in 2020 and it will only work with head units starting to ship next fall... your customers flip cars every two or three years, right? Maybe they won’t notice.” Where do you think “fsck Google” came from?

  7. #47
    Established Member Two Rings rgobantes23's Avatar
    Join Date
    Sep 10 2017
    AZ Member #
    406702
    Location
    Washington, DC Metro Area

    Quote Originally Posted by easy_button View Post
    Really? How many versions of Android are out in the wild? Does the newest version run on a two year old device? Find it harder to believe that anyone would expect an Android device to be updated to a build optimized for to be delivered hardware... You want to blame Audi because Google is being Google - pretty sure they did “warn” them (after they sold half a million cars). Probably went something like this “... just a heads up, we are changing Maps in 2020 and it will only work with head units starting to ship next fall... your customers flip cars every two or three years, right? Maybe they won’t notice.” Where do you think “fsck Google” came from?
    Confident what you're saying is true? You saw the contract between the two companies and were part of their discussions? It was Audi's risk and they knew "Google is Google" before they took the risk. Yes, I blame Audi as they decided to put Google Earth in their cars and tout it in almost every TV ad you see. It is Audi vehicles (not Google) we're talking about.
    Last edited by rgobantes23; 04-13-2018 at 04:31 AM.
    2018 Audi SQ5 Prestige with S-Package, DAP, Dynamic Steering, Fine Nappa Leather, Monsoon Gray Metallic and Black Interior

  8. #48
    Active Member One Ring heisnuts's Avatar
    Join Date
    May 25 2017
    AZ Member #
    400063
    Location
    Oregon

    This is not meant to stir the pot, but unless I am missing something here I don't know if this is going to be a huge deal when the change happens in 2020. As I understand it, in order for the Google Earth system to work, the owner would have to be paying for an Audi Connect Account, which currently runs $199 for 6 months or $499 for 18 months. I do not know the take rate for this service, but at those prices, I can't imagine it is that high since almost everyone has a smart phone these days with almost the same features. Keep in mind that by 2020 all of the free trial periods on the old system will have expired by then.

    Maybe Audi USA can advise on what the take rate is currently for a paid Audi Connect Account.

  9. #49
    Established Member Two Rings easy_button's Avatar
    Join Date
    Nov 23 2012
    AZ Member #
    104594
    My Garage
    2013 Jeep SRT8
    Location
    NoVa

    Quote Originally Posted by heisnuts View Post
    This is not meant to stir the pot, but unless I am missing something here I don't know if this is going to be a huge deal when the change happens in 2020. As I understand it, in order for the Google Earth system to work, the owner would have to be paying for an Audi Connect Account, which currently runs $199 for 6 months or $499 for 18 months. I do not know the take rate for this service, but at those prices, I can't imagine it is that high since almost everyone has a smart phone these days with almost the same features. Keep in mind that by 2020 all of the free trial periods on the old system will have expired by then.


    Maybe Audi USA can advise on what the take rate is currently for a paid Audi Connect Account.
    Not stirring the pot at all Sir! Does actually make more sense (from both sides) to place the burden on the phone side of the equation. Even with the new pricing structure, Audi Connect seemed a bit pricy for what you get. Never even considered extending after the trial period, even let the lifetime free traffic go (after fighting with Sirius about random bills for service I was not using). Phone works fine if not better.

  10. #50
    Established Member Two Rings Uncle Buck's Avatar
    Join Date
    Dec 06 2012
    AZ Member #
    105409
    My Garage
    '10 VW GTI, '13 Audi Q5 2.0T, '15 Jeep Wrangler Hard Rock
    Location
    Sinking Spring. PA

    Audi USA is never going to publish the take rate on this service. Thats proprietary info.


    Sent from my iPhone using Audizine

  11. #51
    Active Member One Ring Doc H's Avatar
    Join Date
    Apr 13 2018
    AZ Member #
    417053
    Location
    NE

    Count me among the "disappointed." Trading two X5ds with every option, less than three years old, for two yet-to-be-delivered similarly equipped Q7 Prestiges. And my BMWs have a leather dash and spare tires, better handling, better mileage and better torque. VC was a selling point. If Audi yanks any more Connect features, announced or otherwise, switching brands back will be very tempting.

  12. #52
    Registered Member One Ring
    Join Date
    Oct 17 2017
    AZ Member #
    408535
    Location
    EUR

    Please add me to the list of disappointed customers over this issue. I purchased my 2018 S3 via the overseas military program a few months ago. None of the MMI nav features work while I am posted overseas (US spec car in Europe), which I knew going into it, but I had figured that at least I would have all the VC features to look forward to when I ship the car back to CONUS. Now I find out that one of the marquee aspects of VC will be deprecated before I ever even get to use it, and that’s a huge bummer. As someone above said, maybe I’ll just add a dedicated phone to my mobile plan and skip Audi Connect altogether at this point. What a shame.


    Sent from my iPhone using Audizine

  13. #53
    Active Member One Ring Nikon1's Avatar
    Join Date
    Apr 15 2018
    AZ Member #
    417098
    My Garage
    Is For Cars Only
    Location
    South Jersey

    Considering that I ordered my S5 4 weeks ago and this was never brought up - disappointed is not strong enough to express my dissatisfaction! Paying over $65,000 for a car with this feature only to find out it goes away in 18 months is upsetting!

    Please add my name to the list of upset customers. This is my first Audi and to have to “discover” this on an independent web site does t speak very highly of the manufacturer’s regard for their customers.

  14. #54
    Veteran Member Three Rings adamkb26's Avatar
    Join Date
    May 15 2012
    AZ Member #
    93611
    My Garage
    2015 Audi Q5 2.0
    Location
    Indianapolis, IN

    Definitely very disappointing news! Audi should be compensating the people affected by this as it's a pretty big feature of the VC. I personally love the google map overlay and get compliments on it all the time.

    People seem to be saying 18 months but don't we have about 32 months? It says December 2020 so that would be all of this year, 2019, 2020, and basically it ends beginning 2021?
    2017 Sepang Blue TTS | Rotor Grey Fine Nappa | Black Optic | Tech Package | B&O
    JB1 | 034 Carbon Intake | Milltek Non-Res Exhaust /w Race Cat DP | 034 Dogbone & Rear Mounts | 034 Rear Sway Bar | HRE FF01 Gloss Bronze | oCarbon Blue Reflex Carbon Trim

    2013 Misano Red S4 - Gone

  15. #55
    Veteran Member Four Rings b6bydesign04's Avatar
    Join Date
    Nov 14 2005
    AZ Member #
    8781
    Location
    Charlotte, NC
    Items for Sale

    Quote Originally Posted by adamkb26 View Post
    Definitely very disappointing news! Audi should be compensating the people affected by this as it's a pretty big feature of the VC. I personally love the google map overlay and get compliments on it all the time.

    People seem to be saying 18 months but don't we have about 32 months? It says December 2020 so that would be all of this year, 2019, 2020, and basically it ends beginning 2021?
    That's correct:

    Quote Originally Posted by Audi USA View Post
    Hello rgobantes23,

    Yes, you are correct Audi vehicles were initially manufactured to support Google Earth, but Google has since created a new software update in which the hardware in older vehicles will no longer be compatible with. Audi has taken steps to manufacture hardware that is compatible with the new software in MY19 and newer vehicles, but MY18 and older will no longer be able to use the Google Earth functionality as of December 31, 2020. I apologize for the inconvenience as I know this is frustrating, but please let me know if there's any other questions.

    Thank you,
    -Sean
    2008 RS4 | Suzuka Gray/Exclusive Interior | Ti | KW| Milltek | Apikol | 034


    F.T.W.L.T.B.D.W.I.C.T.W.

  16. #56
    Active Member Two Rings digdah's Avatar
    Join Date
    Dec 11 2017
    AZ Member #
    411044
    Location
    Dallas, TX

    I am a little confused and would like clarification. Is it that Google Earth overlay on Google maps stops working but I can still use Google maps? Google Earth and Google Maps are one in the same and the entire overlay is going away?
    2013 S6 | Phantom Black Pearl | Innovation Package | BOSE + JL Audio Micro Sub| Milltek non-resonated catback |APR Stage 2 |Avant Garde M510

  17. #57
    Active Member One Ring
    Join Date
    Feb 17 2004
    AZ Member #
    615
    Location
    Phoenix, AZ

    Quote Originally Posted by digdah View Post
    I am a little confused and would like clarification. Is it that Google Earth overlay on Google maps stops working but I can still use Google maps? Google Earth and Google Maps are one in the same and the entire overlay is going away?
    Only the google earth overlay is going away. You will see your regular "non earth" maps instead. I don't believe those are sourced from google maps. I believe those are entirely stored locally provided by a different vendor. That's a good question though, someone correct me if I'm wrong.

  18. #58
    Active Member Two Rings digdah's Avatar
    Join Date
    Dec 11 2017
    AZ Member #
    411044
    Location
    Dallas, TX

    Quote Originally Posted by wishbone View Post
    Only the google earth overlay is going away. You will see your regular "non earth" maps instead. I don't believe those are sourced from google maps. I believe those are entirely stored locally provided by a different vendor. That's a good question though, someone correct me if I'm wrong.
    Ok thanks I got it now. That really sucks!
    2013 S6 | Phantom Black Pearl | Innovation Package | BOSE + JL Audio Micro Sub| Milltek non-resonated catback |APR Stage 2 |Avant Garde M510

Page 2 of 2 FirstFirst 12


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


    © 2001-2018 Audizine, Audizine.com, and Driverzines.com
    Audizine is an independently owned and operated automotive enthusiast community and news website.
    Audi and the Audi logo(s) are copyright/trademark Audi AG. Audizine is not endorsed by or affiliated with Audi AG.