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  1. #1
    Established Member Two Rings PB4UGO's Avatar
    Join Date
    Oct 12 2010
    AZ Member #
    65582
    My Garage
    '14 A6 TDI - Previous RS4, 4.2 allroad, A4, A5
    Location
    Earth

    TDI Settlement Quandary

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    Greetings Audi.

    ~9 months ago my TDI Settlement claim was denied by Audi. For reasons that I do not understand, I received two messages from Audi three days ago (1x via E-Mail, 1x via mail) stating that my claim was denied. Was this to re-nofity me of something I already knew and presumed to be a non-issue? Rub it in my face a second time?

    Long story short, my over seas assignment was extended by 1 year on 10-Jan-17, to return to CONUS o/a 20-March-2018. With no end to the TDI Court process in sight as of 10-Jan, we listed our 2014 A6 TDI Prestige for sale, and completed the transaction on 17-Feb. That date was 17 days after the court directed no-later-than date to own/sell/prior-owner status. I submitted all documents to Audi/VWoA TDI Settlement folks, who promptly denied the claim citing that, while "I filed as a prior-owner on time, we filed incorrectly." This included documentation stating that I was directed to remain over-seas for an additional 12 months.

    Now receiving additional notifications that my claim is still denied...can't make sense of this. Any insights to this quandary would be appreciated. Thanks AoA!

  2. #2
    Audi Customer Experience Three Rings Audi USA's Avatar
    Join Date
    Mar 24 2017
    AZ Member #
    396205
    Location
    Auburn Hills, MI

    Quote Originally Posted by PB4UGO View Post
    Greetings Audi.

    ~9 months ago my TDI Settlement claim was denied by Audi. For reasons that I do not understand, I received two messages from Audi three days ago (1x via E-Mail, 1x via mail) stating that my claim was denied. Was this to re-nofity me of something I already knew and presumed to be a non-issue? Rub it in my face a second time?

    Long story short, my over seas assignment was extended by 1 year on 10-Jan-17, to return to CONUS o/a 20-March-2018. With no end to the TDI Court process in sight as of 10-Jan, we listed our 2014 A6 TDI Prestige for sale, and completed the transaction on 17-Feb. That date was 17 days after the court directed no-later-than date to own/sell/prior-owner status. I submitted all documents to Audi/VWoA TDI Settlement folks, who promptly denied the claim citing that, while "I filed as a prior-owner on time, we filed incorrectly." This included documentation stating that I was directed to remain over-seas for an additional 12 months.

    Now receiving additional notifications that my claim is still denied...can't make sense of this. Any insights to this quandary would be appreciated. Thanks AoA!
    Hello PB4UGO,

    Thank you for reaching out and making myself and the other forum members aware of your concerns and the seemingly strange mailing behavior of our TDI team. I apologize for any discomfort this may have caused as that was not our intention. Regrettably, I am not going to be of much assistance in this matter as the TDI remediation team functions separately from the Customer Experience Center. In order to get to the bottom of this I advise reaching out to our team at +1 844 982 5246 and pressing option 1 to speak directly with a Claims Specialist.

    If you run into any difficulties or if there is anything further I can assist you with, please don't hesitate to reach back out as we are more than happy to assist in whatever way possible. Thank you.

    Kind regards,
    Vincenzo F.

    Audi Social Community Manager

  3. #3
    Established Member Two Rings PB4UGO's Avatar
    Join Date
    Oct 12 2010
    AZ Member #
    65582
    My Garage
    '14 A6 TDI - Previous RS4, 4.2 allroad, A4, A5
    Location
    Earth

    Thank you for the reply, however there were recent news stories confirming that VWoA/AoA were closing the TDI Settlement Center you reference above as 90%+ claims were completed. Can you confirm/deny the news reporting??

    Thanks!

    Noah

  4. #4
    Established Member Two Rings PB4UGO's Avatar
    Join Date
    Oct 12 2010
    AZ Member #
    65582
    My Garage
    '14 A6 TDI - Previous RS4, 4.2 allroad, A4, A5
    Location
    Earth

    AoA...any response to the question above??



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