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  1. #41
    Senior Member Two Rings dbuxton13's Avatar
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    Quote Originally Posted by joebrowntech View Post
    Read about the specifications of rear calipers in the user manuals of your car. It clearly mentions all the symbols etc.And if you lost the user manual of your car, you could get it easily from manuals.co who provide manuals for all kinds of car models.
    Have you actually found any reference to the rear calipers, or is this simply an assumption that it is there? I have read through the S4 manual (online version) several times before taking delivery of my car, and searching through it now there is nothing descriptive of the rear brakes. Also, the link provided does not have current manuals (most recent is 2014 models), the official source for an online manual would be at http://ownersmanual.audiusa.com/ where you plug in your VIN.

    On the surface it appears Audi has implemented cost-cutting by removing a trunk light, a bag holder, rear fog lights, and now the original S model brakes themselves. This may not bother some customers, and overall it is recognized that these are fairly minor changes. However it is the principle that rankles me. We are paying the same amount for a car that has those things, yet Audi believes they can hoodwink the customer and expect them to suck it up, hoping we won't notice or make noise. It is silly to think we wouldn't notice in the age of open internet (exception for China) and owner's forums such as these where we can collaborate as a group. Simply shrugging one's shoulders and allowing them to get away with it only encourages this behavior.
    B9 S4

  2. #42
    Established Member Two Rings S3 lover's Avatar
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    Dec 07 2016
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    Glendale, CA

    Spoke with Audi and my dealer. Both said I had a different PR number and that I donít get the S logo on the rears and the dealer didnít wanna order the right parts. Gnna call Audi again tomorrow see what they can do but itís not looking good

  3. #43
    Registered Member One Ring
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    Dec 04 2018
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    Quote Originally Posted by S3 lover View Post
    Spoke with Audi and my dealer. Both said I had a different PR number and that I donít get the S logo on the rears and the dealer didnít wanna order the right parts. Gnna call Audi again tomorrow see what they can do but itís not looking good
    Hey - same issue here with my "showroom floor" new 2018 S4 Prem Plus...just plain brake pad covers on the rear wheels, black brake pad covers on the front wheels, just the word "Audi" painted in red.

    I've looked at a ton of photos of Glacier White '18 S4's and realized that my S4 is missing the painted brake pad covers or calipers or whatever with the S logo. I saw many '18 S4's with red calipers front and rears...makes sense since it's a Quattro and all S4's are AWD Quattro...bias shouldn't be given to just the front brake pad covers / calipers.

    Curious as to what happened in your case, S3 lover?

    Cheers!

    - Devin

  4. #44
    Established Member Two Rings S3 lover's Avatar
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    Dec 07 2016
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    Glendale, CA

    Quote Originally Posted by VegasDevin View Post
    Hey - same issue here with my "showroom floor" new 2018 S4 Prem Plus...just plain brake pad covers on the rear wheels, black brake pad covers on the front wheels, just the word "Audi" painted in red.

    I've looked at a ton of photos of Glacier White '18 S4's and realized that my S4 is missing the painted brake pad covers or calipers or whatever with the S logo. I saw many '18 S4's with red calipers front and rears...makes sense since it's a Quattro and all S4's are AWD Quattro...bias shouldn't be given to just the front brake pad covers / calipers.

    Curious as to what happened in your case, S3 lover?

    Cheers!

    - Devin
    Audi of America said they couldnít do anything about it since it was in fact deleted after a certain production week. They said they could source the parts for me but Iíd have to pay for it. Iíve gotten used to it now. I know if you donít get the S Sport package then you get black brakes instead of red. But yeah just live with what you have or pay to upgrade. In my case it was just aesthetics to have the S logo on the rear since the brakes were the same performance.

  5. #45
    Registered Member One Ring
    Join Date
    Dec 04 2018
    AZ Member #
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    Workspace, my toolbox, hydraulic jack, adjustable steel jack stands/supports, workbench & weight set
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    Las Vegas, NV

    Quote Originally Posted by S3 lover View Post
    Audi of America said they couldnít do anything about it since it was in fact deleted after a certain production week. They said they could source the parts for me but Iíd have to pay for it. Iíve gotten used to it now. I know if you donít get the S Sport package then you get black brakes instead of red. But yeah just live with what you have or pay to upgrade. In my case it was just aesthetics to have the S logo on the rear since the brakes were the same performance.
    Man that sucks...I have the S Sport package, too. Magma red seats with carbon fiber trim inlay in the dash and both doors, S logo on steering wheel, and S Sport package noted and factored into total cost of ownership (the good ol' TCO).

    That's really, really unfortunate for Audi customers like you, me, plenty of others I've seen posts from reporting missing accessories, USB cables were not present in my car with a $74K out the door price, only purchased Audi Care Warranty Coverage at cost.

    Show me a new or 1 to 3 years CPO Shelby that is missing a frigging USB cable to charge / sync your phone with the A/V entertainment sound system, or missing the frigging Shelby COBRA decal on the brake pad covers.

    Same goes for a C63 Mercedes, Cadillac CTS-V, Hyundai Genesys, Chevy Camaro 2SS, Corvette Z06...

    I know I'm preaching to the choir and beating a dead horse, but damn...I really favored Audi when I switched from my 5.0 Mustang GT and graduated to a 2017 A4 Quattro Sport.

    Of course, going from an American muscle car SB Coupe produced in 2016...

    to

    ....a German luxury sedan a year newer with newrly 200 hp and 220 lbs/ft rw torque LESS plus AWD and an Automatic dual-clutch DSG transmission felt like learning how to drive again. However, that's what i wanted...a new luxurious yet sporty driving experience with exceptionally fine attention to detail.

    I experienced a significant adjustment period, but the A4 in 2017 (at least in my case) had everything on the sticker from VIN lookup with Audi of Germany.

    My 2018 S4 was missing the rear cargo net and Audi MMI USB cables. Had to nab them from my '17 A4 before trading it in. S4 didn't even come with an A4 manual like I expected. When I asked the dealership for these items, they truly did their best to help me. It is apparent that their hands are tied.

    In my case, showroom floor vehicle, why wasn't I provided with the new USB Type-C and iPhone Lightning USB cables for the two USB ports considering they were $95 and oj the sticker and I'm paying for them?

    Dealership: We did not want people to walk out the door with them. They will steal whatever they can get their hands on as far as showroom floor vehicles are concerned. Same goes for the vehicle manual or little accessories like the cargo net.

    Oh, really? You mean that someone who drove the vehicle off the lot and into the showroom as requested by Sales or Marketing / Brand Specialists simply had no clue where these items were located when he thought about removing them out of habit for the showroom floor vehicles?

    And this employee didn't inform the Sales Manager who then would have consulted with Inventory and Parts departments to ensure that the future lessee or financed-to-own driver would receive them with their $75K / $80K S4?

    And I know that the S4 drivers are not the only drivers that have had shortchanged shit pulled on them.

    When accessories cannot be located despite proof that they came with the vehicle, the last thing I should hear from the Sales Manager is "Well, the vehicle was sold as-is and those items were not discovered to be missing until after the agreements were signed. So, you'll have to purchase the parts through the Audi Catalog...

    Which is what you were told, too... Which means Audi Corporate in Germany, aka Volkswagen Audi Group, Exec VPs and above made the "fuc/< it and cut corners across the entire line of new Audi models once it's later in the model year and stock numbers at dealerships are dwindling into the double digits nationwide....

    ... decisions like you and the previous Audizine member experienced firsthand and posted about the experience here for the rest of us to spread awareness.

    Yeah, cheaping-out on little things like I've read about is a good way to lose your loyal customer base. Little mistakes and cut-corners are open wounds when the customer drives the vehicle off the lot. One way to fix the situation and win back the Audi customer loyalty is to simply correct the complaint right then and there.

    What I would have said to the customer was the opposite of what i was told:

    "I apologize for that mistake and frustration on behalf of Audi [insert city / county name of dealership]. Mr. or Ms. [Last Name of Driver], it will be a short wait while my fully-qualified, customer-service-oriented staff of Audi dealership personnel work together to address this particular issue / these reported problems with your new vehicle."

    Paying for shit I didn't receive and had to beg and plead for seems like what Not to do in a HR Customer Service Training video presented to all new-hires at the dealership.

    Yeah, the little things add up once you see the price in the Audi Parts and Accessories Catalog. Should have been stock items totaled $486 in my case.

    But my complaints fell on unsympathetic ears.

    Since this is a S4, Corporate told the dealership, I'm assuming with logical, deductive reasoning here, to "...deliver the car to the customer as the car came from the factory line in Germany...cut corners to make up for the major deficit resultant from the emissions scandal fines, the TDI settlement, and countless settlements handled outside of court".

    It is counterintuitive especially for the S models, RS models, let's say "$55K and higher costs - to get the short end of the stick...totally unexpected for a luxury vehicle with a revered and admired brand reputation, emblem badge of 4 rings that has proven to competition around the wold that Audi vehicles should be feared when competed against.

    We'll just unite on Instagram and Facebook to spread even more awareness of these shortcomings, pitfalls, cut corners, shortchanging, outright negligence and unfaithful customer service commitment to deliver as promised.

    Then, we'll see what kind of results come of our complaints tagged with #Audi everything we can think of...

    It's a big risk if Audi of America Customer Care continues to brush off the complaints like I've seen in many threads before snd after your thread, S3 lover.

    We're driving vehicles that came with the promise of swift and attentive + corrective action for consumers.

    - Correspondence via phone calls, emails, in-person at dealership...

    - Attempts to contain the unhappy customer from further spreading negative publicity and awareness to prospective Audi drivers: AoA covers 1 monthly payment while they work to swiftly address the errors in judgment from dealership staff lacking proper judgment snd and fkn deductive reasoning with unhappy customers.

    These little things, once Audi drivers are made aware on a crowd sourced social media platform offer to us a means to an end, a channel or loudspeaker blasted to the massive number of Audi drivers sharing common interests and information with pictures and advertisements in an International community social media platform like Instagram.

    Can't send cease and desist letters to active customers making payments who already attempted to go the red, yellow, and white tape - the Corporate complaint route- but failed to get the attention of people in power positions - the decision-makers whom need to be made aware of this gradual devaluation of the luxury vehicle brand reputation that's happening for 3 or more years ongoing...

    Cutting corners and not delivering all equipment on the shipment and inventory parts cost breakdown per shipped Audi vehicle to the United States.


    I would trade my massaging seats and fine black nappa leather trim with the Magma Red seats just for the 4 red brake calipers and a black or white "S" logo decal / painted accent on them.

    I empathize to a point with the dealership.

    I know damn well that these accessories and parts are somewhere in the dealership or Parts department stashed for the delivery day...but forgotten about.

    Golly gee wiz, Batman, weren't those accessories brand new? Don't we have some in stock in the Parts inventory or at the receiving warehouse and storage center?

    I appreciate your confirmation that this is a widespread problem. I am cb_tommyeastham44 on Instagram. You'll see my posts along with hundreds of thousands of people, mostly Audi fans, drivers, dreamers, subservient brand ambassador employees, and finally the Audi Executive Board members....




    Devin out!



    Sent from my SM-N950U using Audizine mobile app
    Attachments Pending Approval

  6. #46
    Veteran Member Three Rings
    Join Date
    Nov 27 2007
    AZ Member #
    22907
    Location
    NoCal

    Have had 8 Audiís over the years.. probably wonít have any more moving forward unfortunately.


    Sent from my iPhone using Audizine

  7. #47
    Established Member Two Rings BrianVan's Avatar
    Join Date
    Apr 03 2015
    AZ Member #
    324852
    Location
    Naperville, IL

    Quote Originally Posted by VegasDevin View Post
    Man that sucks...I have the S Sport package, too. Magma red seats with carbon fiber trim inlay in the dash and both doors, S logo on steering wheel, and S Sport package noted and factored into total cost of ownership (the good ol' TCO).

    That's really, really unfortunate for Audi customers like you, me, plenty of others I've seen posts from reporting missing accessories, USB cables were not present in my car with a $74K out the door price, only purchased Audi Care Warranty Coverage at cost.

    Show me a new or 1 to 3 years CPO Shelby that is missing a frigging USB cable to charge / sync your phone with the A/V entertainment sound system, or missing the frigging Shelby COBRA decal on the brake pad covers.

    Same goes for a C63 Mercedes, Cadillac CTS-V, Hyundai Genesys, Chevy Camaro 2SS, Corvette Z06...

    I know I'm preaching to the choir and beating a dead horse, but damn...I really favored Audi when I switched from my 5.0 Mustang GT and graduated to a 2017 A4 Quattro Sport.

    Of course, going from an American muscle car SB Coupe produced in 2016...

    to

    ....a German luxury sedan a year newer with newrly 200 hp and 220 lbs/ft rw torque LESS plus AWD and an Automatic dual-clutch DSG transmission felt like learning how to drive again. However, that's what i wanted...a new luxurious yet sporty driving experience with exceptionally fine attention to detail.

    I experienced a significant adjustment period, but the A4 in 2017 (at least in my case) had everything on the sticker from VIN lookup with Audi of Germany.

    My 2018 S4 was missing the rear cargo net and Audi MMI USB cables. Had to nab them from my '17 A4 before trading it in. S4 didn't even come with an A4 manual like I expected. When I asked the dealership for these items, they truly did their best to help me. It is apparent that their hands are tied.

    In my case, showroom floor vehicle, why wasn't I provided with the new USB Type-C and iPhone Lightning USB cables for the two USB ports considering they were $95 and oj the sticker and I'm paying for them?

    Dealership: We did not want people to walk out the door with them. They will steal whatever they can get their hands on as far as showroom floor vehicles are concerned. Same goes for the vehicle manual or little accessories like the cargo net.

    Oh, really? You mean that someone who drove the vehicle off the lot and into the showroom as requested by Sales or Marketing / Brand Specialists simply had no clue where these items were located when he thought about removing them out of habit for the showroom floor vehicles?

    And this employee didn't inform the Sales Manager who then would have consulted with Inventory and Parts departments to ensure that the future lessee or financed-to-own driver would receive them with their $75K / $80K S4?

    And I know that the S4 drivers are not the only drivers that have had shortchanged shit pulled on them.

    When accessories cannot be located despite proof that they came with the vehicle, the last thing I should hear from the Sales Manager is "Well, the vehicle was sold as-is and those items were not discovered to be missing until after the agreements were signed. So, you'll have to purchase the parts through the Audi Catalog...

    Which is what you were told, too... Which means Audi Corporate in Germany, aka Volkswagen Audi Group, Exec VPs and above made the "fuc/< it and cut corners across the entire line of new Audi models once it's later in the model year and stock numbers at dealerships are dwindling into the double digits nationwide....

    ... decisions like you and the previous Audizine member experienced firsthand and posted about the experience here for the rest of us to spread awareness.

    Yeah, cheaping-out on little things like I've read about is a good way to lose your loyal customer base. Little mistakes and cut-corners are open wounds when the customer drives the vehicle off the lot. One way to fix the situation and win back the Audi customer loyalty is to simply correct the complaint right then and there.

    What I would have said to the customer was the opposite of what i was told:

    "I apologize for that mistake and frustration on behalf of Audi [insert city / county name of dealership]. Mr. or Ms. [Last Name of Driver], it will be a short wait while my fully-qualified, customer-service-oriented staff of Audi dealership personnel work together to address this particular issue / these reported problems with your new vehicle."

    Paying for shit I didn't receive and had to beg and plead for seems like what Not to do in a HR Customer Service Training video presented to all new-hires at the dealership.

    Yeah, the little things add up once you see the price in the Audi Parts and Accessories Catalog. Should have been stock items totaled $486 in my case.

    But my complaints fell on unsympathetic ears.

    Since this is a S4, Corporate told the dealership, I'm assuming with logical, deductive reasoning here, to "...deliver the car to the customer as the car came from the factory line in Germany...cut corners to make up for the major deficit resultant from the emissions scandal fines, the TDI settlement, and countless settlements handled outside of court".

    It is counterintuitive especially for the S models, RS models, let's say "$55K and higher costs - to get the short end of the stick...totally unexpected for a luxury vehicle with a revered and admired brand reputation, emblem badge of 4 rings that has proven to competition around the wold that Audi vehicles should be feared when competed against.

    We'll just unite on Instagram and Facebook to spread even more awareness of these shortcomings, pitfalls, cut corners, shortchanging, outright negligence and unfaithful customer service commitment to deliver as promised.

    Then, we'll see what kind of results come of our complaints tagged with #Audi everything we can think of...

    It's a big risk if Audi of America Customer Care continues to brush off the complaints like I've seen in many threads before snd after your thread, S3 lover.

    We're driving vehicles that came with the promise of swift and attentive + corrective action for consumers.

    - Correspondence via phone calls, emails, in-person at dealership...

    - Attempts to contain the unhappy customer from further spreading negative publicity and awareness to prospective Audi drivers: AoA covers 1 monthly payment while they work to swiftly address the errors in judgment from dealership staff lacking proper judgment snd and fkn deductive reasoning with unhappy customers.

    These little things, once Audi drivers are made aware on a crowd sourced social media platform offer to us a means to an end, a channel or loudspeaker blasted to the massive number of Audi drivers sharing common interests and information with pictures and advertisements in an International community social media platform like Instagram.

    Can't send cease and desist letters to active customers making payments who already attempted to go the red, yellow, and white tape - the Corporate complaint route- but failed to get the attention of people in power positions - the decision-makers whom need to be made aware of this gradual devaluation of the luxury vehicle brand reputation that's happening for 3 or more years ongoing...

    Cutting corners and not delivering all equipment on the shipment and inventory parts cost breakdown per shipped Audi vehicle to the United States.


    I would trade my massaging seats and fine black nappa leather trim with the Magma Red seats just for the 4 red brake calipers and a black or white "S" logo decal / painted accent on them.

    I empathize to a point with the dealership.

    I know damn well that these accessories and parts are somewhere in the dealership or Parts department stashed for the delivery day...but forgotten about.

    Golly gee wiz, Batman, weren't those accessories brand new? Don't we have some in stock in the Parts inventory or at the receiving warehouse and storage center?

    I appreciate your confirmation that this is a widespread problem. I am cb_tommyeastham44 on Instagram. You'll see my posts along with hundreds of thousands of people, mostly Audi fans, drivers, dreamers, subservient brand ambassador employees, and finally the Audi Executive Board members....




    Devin out!



    Sent from my SM-N950U using Audizine mobile app
    Let the roasting begin, but that's quite a post under a thread for missing caliber snap on logos. For the massive $$$ we all spend on mods, I'm surprised this is such a hot topic. The fact that you would "trade my massaging seats and fine black nappa leather trim with the Magma Red seats just for the 4 red brake calipers and a black or white "S" logo decal / painted accent on them" really speaks volumes. Again, paying for a premium brand should come with premium service, but they're covers at cost worth $60. For people with the means to purchase a $74,000 car, $60 bucks for snap in logos to me wouldn't seem like a big deal. But I get it...really I do. I guess I just don't sweat the small stuff and wrench on my car to fix it. Hope they come thru for you.
    Last edited by BrianVan; 01-01-2019 at 10:09 AM.

  8. #48
    Veteran Member Four Rings
    Join Date
    Apr 05 2012
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    Earth

    I like how he said that he was going to share his story through Instagram and read hundreds of thousands of people yet he has his Instagram set to private.

  9. #49
    Established Member Three Rings SQ5/2018's Avatar
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    Aug 11 2018
    AZ Member #
    424227
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    Ohio

    Iím sorry but come on bro? I got my early so it donít have the USB by touchpad but I have the red LED on wiper stock but Iím not gone cry to Audi about it. The car he purchased was manufacturing without it and for that production run it should not include it. Just like early unit doesnít have the USB. You got what you purchased. And change in production run happens all the time thatís normal.
    Prestige B9 SQ5 / Moonlight Blue / S sport / DAP / Dynamic Steering

    V-FF 109 / JB4 Tuner / ROC-Euro Intake / AWE Exhaust / Lowering Links / 034 Trans Insert / Brembo GT 380mm



    Build Thread | Instagram @SQ5.MK2 | YouTube @SQ5 MK2[/B]

  10. #50
    Veteran Member Four Rings
    Join Date
    Apr 05 2012
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    Quote Originally Posted by SQ5/2018 View Post
    Iím sorry but come on bro? I got my early so it donít have the USB by touchpad but I have the red LED on wiper stock but Iím not gone cry to Audi about it. The car he purchased was manufacturing without it and for that production run it should not include it. Just like early unit doesnít have the USB. You got what you purchased. And change in production run happens all the time thatís normal.
    What you're saying is perfectly reasonable and logical but have you considered that this is the internet?

  11. #51
    Established Member Three Rings SQ5/2018's Avatar
    Join Date
    Aug 11 2018
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    Ohio

    Quote Originally Posted by JohnEnglish View Post
    What you're saying is perfectly reasonable and logical but have you considered that this is the internet?
    you sir have won. some one turn the "internet switch" off as this was the best post ever

    Prestige B9 SQ5 / Moonlight Blue / S sport / DAP / Dynamic Steering

    V-FF 109 / JB4 Tuner / ROC-Euro Intake / AWE Exhaust / Lowering Links / 034 Trans Insert / Brembo GT 380mm



    Build Thread | Instagram @SQ5.MK2 | YouTube @SQ5 MK2[/B]

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