
Originally Posted by
madoku
[mention]jbullin2 [/mention] I’m sure you do great work, but you can’t just ship stuff like this and charge people $120
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Sorry it arrived like that; it's definitely not typical for USPS to damage shipments like that.
I would like to respond to the "charge people $120 comment". Most people (myself included until I started doing it) don't realize the true cost of a product like this, so I'll break it down:
Sachs SH6514 slave cylinder - $55 and nobody ever has enough in stock so I bounce around from one seller to the next to get enough.
Length of tube - $2 of material plus shipping
Shipping - $4 because it weighs just under 8oz. With another box it would be $1 for the box and $2 more to the shipping cost.
PayPal fees - 3% = $3.60
Total $64.60 or $67.60 with another box.
Time:
Unpackage slave, unbox - 2 mins
Cut the tube to length and chamfer edges - 2 mins
Cut the rod in half, slide into sleeve, make 4 crimps - 3 mins
Repackage - 1 min
Print shipping label and apply, send tracking, mark order fulfilled through website, transfer money from paypal to bank account - 5 min
Total: 13 mins, probably closer to 15 with getting things set up, shopping around for companies that actually have slaves in stock at reasonable prices.
Here's the big one though. Explaining to everybody how this thing works. I used to spend at least an average of 20 mins, sometimes hours, walking people through why their car isn't starting, exactly how the whole hydraulic system interacts with the start switch in the master cylinder, how the geometry changes over time, and then how to actually install it, and troubleshooting when they're having problems bleeding the system (also you wouldn't believe the number of people that lead me down rabbitholes saying the car still won't start and it turns out they did a slave line install at the same time and knocked the sensor loose in the master cylinder). Now I at least have a website to point to with some good information to save my thumbs. On top of that, I'm now the resident clutch system expert (somehow lol), and I field tons of unrelated questions every time something's wrong with someone's clutch. I always answer questions, and I never ignore people. Most of the time those interactions don't lead to a sale.
So at the end I'm left with $55 to show for anywhere from 15 minutes to well over an hour of time on a $120 product, and that money is taxed of course too. If you asked any of the big companies if they'd bother with a product like this knowing the time commitment, they'd tell you you're out of your mind. Resellers want at least 30% just to do customer service and fulfill orders. Companies like ECS and 034 are clearing 50-70% on their own products, without nearly the time commitment of a product like this.
TL:DR, I'll consider double boxing them. The slave is very robust and would be very hard to break in the box unless a seriously heavy sharp thing was placed on it. It's too light to hurt itself. If there is damage, I'd certainly replace it no questions asked. To date I haven't had an issue with product damage.
Sorry to go on my soapbox; this is the first thing I ever did to push this platform, and it's very dear to my heart. It's not worth my time from an accounting standpoint, but it's a huge benefit to the community (who often is faced with the option of this or a new clutch), which has shown me fantastic support the last 7 years while I built my car from bone stock to one of the fastest autocross cars in the country, and more recently supported my JXB Performance endeavors. I'm going to keep doing everything I can to keep people clutch problem free :)
-Jay-
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