Audi USA Sold Order Tracking?

[Audi USA]

A huge shout out to Vincenzo F. for getting back to me last Monday. I just got his PM today not realizing it was sitting in my inbox waiting for me (Doh!). Thank you again Vincenzo!

No problem cakasky I am here to help! :)

[rgobantes23]

A huge shout out to Vincenzo F. for getting back to me last Monday. I just got his PM today not realizing it was sitting in my inbox waiting for me (Doh!). Thank you again Vincenzo!

Is there good news on your Q5?

[IVRINGS]

Well it has finished production, but we do not have any updates on when it will get shipped from the factory still. I'm updating via text almost daily now for updates. Being the Brand Specialist for this order the timelines have not been the easiest to keep the customer updated with the shortfalls of the wheel company having growing pains for the wheels. Luckily I have given my customer full access via text for updates as much as he wants. Looking forward to delivering this Q5 this month we hope.


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[cakasky]

Well it has finished production, but we do not have any updates on when it will get shipped from the factory still. I'm updating via text almost daily now for updates. Being the Brand Specialist for this order the timelines have not been the easiest to keep the customer updated with the shortfalls of the wheel company having growing pains for the wheels. Luckily I have given my customer full access via text for updates as much as he wants. Looking forward to delivering this Q5 this month we hope.

Is that whom I think that is?
If so, awesome!

Is there good news on your Q5?

Yeah as IV-RINGS mentioned (cute name BTW) he is texting me almost daily and we hope to deliver this month. It has been a long wait. I keep checking the dealer website for an MSRP price which typically indicates the vehicle has arrived in the United States. After that a simple truck ride and in a few days the car will be ready for pickup (assuming no port delays).

Here is a timeline of my events in case you or someone is in a similar situation patiently waiting.

5.23 I ordered a Audi Q5 Prestige with all the trimmings (see here)
6.07 My order was locked to changes
7.17 Audi Q5/SQ5s with DAP started being produced
8.01 Production week 3117 and my car was supposed to be built
8.09 I am informed there is a Tire/Wheel shortage
8.28 My transport/port changed from ship to train
9.23 Production Complete
9.25 Through Audizine.com AoA says: "It completed production last week and should be loaded for transport to the port in Houston next week."
9.26 My vehicle shows up on the dealer website and my SA confirms "I'm very glad to say it has been completed!!!!!"

My best advice is keep in touch with your SA, mine has been awesome!

[IVRINGS]

Is that whom I think that is?
If so, awesome!

Yes it is who you think it is.

[rgobantes23]

Is that whom I think that is?
If so, awesome!



Yeah as IV-RINGS mentioned (cute name BTW) he is texting me almost daily and we hope to deliver this month. It has been a long wait. I keep checking the dealer website for an MSRP price which typically indicates the vehicle has arrived in the United States. After that a simple truck ride and in a few days the car will be ready for pickup (assuming no port delays).

Here is a timeline of my events in case you or someone is in a similar situation patiently waiting.

5.23 I ordered a Audi Q5 Prestige with all the trimmings (see here)
6.07 My order was locked to changes
7.17 Audi Q5/SQ5s with DAP started being produced
8.01 Production week 3117 and my car was supposed to be built
8.09 I am informed there is a Tire/Wheel shortage
8.28 My transport/port changed from ship to train
9.23 Production Complete
9.25 Through Audizine.com AoA says: "It completed production last week and should be loaded for transport to the port in Houston next week."
9.26 My vehicle shows up on the dealer website and my SA confirms "I'm very glad to say it has been completed!!!!!"

My best advice is keep in touch with your SA, mine has been awesome!

Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?

[JohnPhotography]

Hi. Can someone please help me track my S4?

COMM #PT0067

Thanks.

[cakasky]

Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?

Assuming no shortages or delays and such it’s typically within a week from when production begins.

[IVRINGS]

Nice to hear you'll be getting your Q5 soon. Unfortunately my SA is not the best in communicating. I am the one who always has to initiate communication including asking if Audi has finally posted an ETA (the dealer had an SQ5 quota limit delay which they also failed to let me know). I was also not informed of the all-season tire shortage. Hopefully there is no longer a shortage as my SQ5 production should be starting soon. From your table it looks like production was to begin 8.01 but was delayed due to the tire shortage. Do you know when the production actually started, does it take only a week?

Well we haven't got a huge update from Audi about any of these delays. With lots of questions it did finally come out to be the wheel company for the 20" wheels to be the bottle neck. I never could get eta of when new shipments would be in to the factory. FYI my customer's Q5 from above was 90% done with two stations left for a very long time just do to the wheel shortage.

[rgobantes23]

Well we haven't got a huge update from Audi about any of these delays. With lots of questions it did finally come out to be the wheel company for the 20" wheels to be the bottle neck. I never could get eta of when new shipments would be in to the factory. FYI my customer's Q5 from above was 90% done with two stations left for a very long time just do to the wheel shortage.

It is interesting that the all season tire was in short supply considering there are only two manufacturers of the 21" summer tires. I would have thought the summer tire would be the one in short supply. Also if the A/S 20" stock was getting low one would think there was a backup plan for other manufacturers to supply.

Another question I have is why Audi does not have an online tracking like Ford http://www.cotus.ford.com, Dodge https://www.dodge.com/en/mobile/vots/index.html and other vehicle manufacturers? An online tracking will make it easier for Audi customers and staff.

[IVRINGS]

Well one would think we could have it, but since we are dealing with importing the car and customs for two counties it does make it a bit harder to do.

[rgobantes23]

Well one would think we could have it, but since we are dealing with importing the car and customs for two counties it does make it a bit harder to do.

A friend of mine ordered a BMW about 8 years ago and he was able to track the order online. There must be other reasons why Audi does not want to have online tracking.

[Audi USA]

It is interesting that the all season tire was in short supply considering there are only two manufacturers of the 21" summer tires. I would have thought the summer tire would be the one in short supply. Also if the A/S 20" stock was getting low one would think there was a backup plan for other manufacturers to supply.

Another question I have is why Audi does not have an online tracking like Ford http://www.cotus.ford.com, Dodge https://www.dodge.com/en/mobile/vots/index.html and other vehicle manufacturers? An online tracking will make it easier for Audi customers and staff.

Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.

[rgobantes23]

Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.

Thanks for sharing. Self-service functionality would be awesome!

[IVRINGS]

Just so everyone is aware I appreciate your feedback on issues such as these because I am able to funnel it back through the proper channels at Audi corporate. Self-service functionality is a topic that is being discussed with more frequency and urgency but I can't share any more information on it just quite yet.

Well as a dealer with a very delayed car not having OMD updated to show what you are sharing with my customer is just a same. It does not make us at the dealership look like we know what we are doing. Can you please keep me updated on NN4320 also as this is updated as of 5 mins ago from OMD.

[timzcat]

Vincenzo your PM box is full.

[LightRain]

Please help. Three weeks ago got second update from Audi stating that my car is ready for shipment. Call my SA and was told he has no clue at what stage is it.
Comm# PU2020

Thanks

[Audi USA]

Please help. Three weeks ago got second update from Audi stating that my car is ready for shipment. Call my SA and was told he has no clue at what stage is it.
Comm# PU2020

Thanks

Hello LightRain,

I sent you over a quick PM, hopefully that helps :)

[LightRain]

Hello LightRain,

I sent you over a quick PM, hopefully that helps :)

Thank you so much. I really appreciate your feedback.

[Baylorguy]

Have not received an email update from the owner in waiting system and was told I would be receiving one. Can I please get an update? Comm PT5573

[Audi USA]

Have not received an email update from the owner in waiting system and was told I would be receiving one. Can I please get an update? Comm PT5573

FYI,

I just sent over a PM with some updated information on your order.

[alvin2792]

I took delivery of my S5 Sportback Prestige lastnight. Pictures don't do the car justice!

[U-2]

Hi Vincenzo,

Could you please check COMM # QD0519

Thank you!

[rgobantes23]

Very nice alvin2792! Being from the DC area I recognize the dealership you got your vehicle from.

[certs]

Hello! Could anyone check my commission number and let me know some info? Dealer didn't tell me much, number is QC6085

Thanks in advance!

[Audi USA]

Hello! Could anyone check my commission number and let me know some info? Dealer didn't tell me much, number is QC6085

Thanks in advance!

Hello Certs,

Thanks for reaching out. I sent you over a PM with some updated information, please let me know if you have questions.

[Dr Bill]

At the present time, I have two vehicles in the production process. One from Porsche, one from Audi.
Tracking the Porsche is much easier and less cumbersome. The dealer can access all the production dates as well as the ship name.
With Audi, the ship name required an e-mail to the corporate office.
As they are both part of the same company, this makes no sense.

[timzcat]

Any news on all the RS3, TTRS cars being held at the German port?

[-=Hot|Ice=-]

Patiently waiting for my 2018 S5 Coupe. How can I get in on the Owner in Waiting Program? I have my VIN.

[-=Hot|Ice=-]

I took delivery of my S5 Sportback Prestige lastnight. Pictures don't do the car justice!

Congratulations! Whereabouts in MD are you? My coupe will hopefully be here next month!

[Audi USA]

Patiently waiting for my 2018 S5 Coupe. How can I get in on the Owner in Waiting Program? I have my VIN.

Hello,

You will actually need to speak with your Audi Brand Specialist who can enroll you in the Owner in Waiting program. Unfortunately I am not able to do it here on my end but if you have any questions, I am more than happy to help!

[-=Hot|Ice=-]

Hello,

You will actually need to speak with your Audi Brand Specialist who can enroll you in the Owner in Waiting program. Unfortunately I am not able to do it here on my end but if you have any questions, I am more than happy to help!

Thank You! Can you please give me an update by any chance on my car? What boat it's going to be on? COMM#QD1832

[U-2]

Hi Vincenzo,

Could you please check COMM # QD0519 for any updates?

Thank you!

[alvin2792]

Congratulations! Whereabouts in MD are you? My coupe will hopefully be here next month!

Thanks! I'm in Fort Washington.

[Rlynch03]

I am also in MD, was planning to order however the dealer was motivated on a S6 he had on the lot that made it worth not waiting...


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[alvin2792]

I am also in MD, was planning to order however the dealer was motivated on a S6 he had on the lot that made it worth not waiting...


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Nice! I'm hoping to go to an Audi meet up if there is ever one in the area.

Sent from my SM-G935T using Audizine mobile app

[U-2]

Hi Vincenzo,

Could you please check COMM # QD0519 for any updates?

Thank you!

[Audi USA]

Hi Vincenzo,

Could you please check COMM # QD0519 for any updates?

Thank you!

Hello,

Look for a PM shortly.

[neffgroup]

Hello Vincenzo! Could you check my commission number and PM me with any shipping information?
Comm number is QD6833

Thanks in advance!

[RickNY]

Hi Vincenzo.. Put a deposit on an S4 that dealership said they had just recently ordered, but they did not have much other info a couple of weeks ago. I did get the Comm number - QU0831. Can you check on this please? Thanks!