USP Motorsports?

[nbuccellato]

So its my first time dealing with this company and not sure how to take them. I know some people have ordered and loved them as they have a almost 5 star review but me not so much.

I ordered a rs5 grill for them as I am switching up the front of my A5. Small crack in the bumper and figured I would just throw the Reiger RS5 front end on since it needs repairs. Well anyways when I ordered the grill it said it would ship out on Febuary 26th. I ordered it on I want to say the 23rd or 24th. I got an email later saying it would be shipped out possibly on March 6th. I emailed them back asking what the delay was and got no email back after it says respond to this email if you have any questions. Two days went by and I emailed again. Still no email back three days later. I called them yesterday and the guy on the phone was very short. I asked what the delay was and he said they are waiting on a shipment of them. Totally understand and I asked why I was not getting a email back to my sent ones and he could not answer that. I asked if there was anything they could do about it since I was not pleased with their service and his service at the time. He said he could throw some stickers in the box as I already got free shipping on the grill. Everything on their site is almost free shipping. I am not happy with their service at all. Is this common with them? or was this just a one time fluke and the guy on the phone was possibly having a bad day.

[xmikegx]

They are normally pretty active on forums and social media. I like USP personally. I would've chalked it up to them not having any info to really give as they are at the mercy of the supplier.

[Phil@USP]

Hello,

Sorry, you experienced service not on the level you are expecting. Its hard at times to predict the most accurate timing for products. We do our best as always. In this case we were delayed because of sea conditions and customs processing.

If you have anything in particular you would like to share, please PM me.

Phil