LKQ Online Rant

[egovreau]

Ordered a B7 center console to do the retrofit. Get it in a reasonable amount of time, but thought it odd while looking up the tracking as it was coming from a different location than it had originally said it was coming from.

UPS guy drops it off last Friday. Cool!

Busy weekend, so I was not able to open the box.

Open the box this morning and it's the wrong freakin' color! I ordered black and they sent me gray.

Get a hold of the online desk (on the third try, mind you) and was told that the part I ordered didn't pass the QA check at the original location and they sourced one from a different location. Their answer for the color problem? They don't guarantee color matching...it's on their website. I had to dig for 10 minutes before I finally found it in the FAQ section.

May I return a part if it is the wrong color?

We cannot accept part returns due to color mismatches or guarantee color to match your vehicle. We sell used OEM auto parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your vehicle will also be an accurate color match. We recommend consulting with an automotive painting professional to match the used part to your vehicle’s color. We also cannot accept returned parts that have been painted after purchase.

Okay, I get it if the part is faded or whatnot, but to completely send the wrong color? Bollocks!

I requested the RA and gave them the grounds I'm completely unhappy with the part they sent (I won't put a gray console in a black interior) and because the return address they gave me is somewhat local, will likely drive the damn thing down there.

And of course, will likely have to resort to trolling craigslist for a console as I won't be sending them any more business.

[itsmatt33]

Ordered a B7 center console to do the retrofit. Get it in a reasonable amount of time, but thought it odd while looking up the tracking as it was coming from a different location than it had originally said it was coming from.

UPS guy drops it off last Friday. Cool!

Busy weekend, so I was not able to open the box.

Open the box this morning and it's the wrong freakin' color! I ordered black and they sent me gray.

Get a hold of the online desk (on the third try, mind you) and was told that the part I ordered didn't pass the QA check at the original location and they sourced one from a different location. Their answer for the color problem? They don't guarantee color matching...it's on their website. I had to dig for 10 minutes before I finally found it in the FAQ section.

May I return a part if it is the wrong color?

We cannot accept part returns due to color mismatches or guarantee color to match your vehicle. We sell used OEM auto parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your vehicle will also be an accurate color match. We recommend consulting with an automotive painting professional to match the used part to your vehicle’s color. We also cannot accept returned parts that have been painted after purchase.

Okay, I get it if the part is faded or whatnot, but to completely send the wrong color? Bollocks!

I requested the RA and gave them the grounds I'm completely unhappy with the part they sent (I won't put a gray console in a black interior) and because the return address they gave me is somewhat local, will likely drive the damn thing down there.

And of course, will likely have to resort to trolling craigslist for a console as I won't be sending them any more business.

that disclaimer sounds like it applies to painted exterior pieces. ie a black fender being faded etc etc. not a blatant incorrect interior panel color.

[egovreau]

that disclaimer sounds like it applies to painted exterior pieces. ie a black fender being faded etc etc. not a blatant incorrect interior panel color.

Agreed. And of course, they were wholly unwilling to make it right.



Sent from the 7th Galaxy.

[jacobsen]

There's no basis to make any Claim about color-matching because that disclaimer specifically addresses natural wear and tear color changes. It does not discuss or address specific differences in manufacturing color in its original state. I would not send them any more business either. It's not hard to get things right, the problem right there is that somewhere along the line someone deemed acceptable and was confident enough to send you this specifically wrong part knowingly. Then the company falls back on a pretence that does not apply and tries to hold you accountable for it. They clearly did not represent your best interest in your business with them. Honestly, that's why shopping at certain places is worth the extra money. Some places have backbone and you don't have to argue obvious points with them. Not many of those places left.

Sent from my SM-G920V using Tapatalk

[egovreau]

Indeed. I didn't find their disclaimer until after I had gotten off of the phone. Else I would have certainly argued that point. When I call them back, you can bet I will.

I'm not entirely sure why they wouldn't have sent the correct part color from a different location. Proximity personally had a lot to do with it. I live in Washington, where there is an LKQ yard and the one that listed the original part. The one I had ordered. The wrong part came from Oregon, but when I go and do a search of available parts, the next closest is Idaho. And in previous browsing of their site, I have found that the shipping cost was always the same, regardless of where it was shipped from and to.

And if the original part was substandard, why was it even listed?

I too try and go with reputable outlets, but every now and then, a new one gets recommended to try.

Sent from the 7th Galaxy.