Unitronic Stage II+

[Garro]

I have a 2012 S4 that I got flashed to Unitronic Stage 2+ and the Car is impressive. Now I bought a Uni-connect cable and that is where my experience is going downhill. First of all the Dealer didn't assign the cable to me properly and secondly during the software installation registration now the cable will not work until I get Unitronic technical service to access my laptop and set it up. I am an air traffic controller and its impossible to do this at work so i took a Day off which is in effect almost an impossible task but I pulled it off. The tech told me to call at 8:00 AM which I did only to be told that I called in late because I am on Central Time, now I am hold for when the tech has a chance to call me back which could be basically anytime because he could not give me even an approximate time. Problem is that I also have a 12:00 o'clock appointment at the dealer and I know that my car will be getting the ECU update. I bought the cable just for this reason as I am 30 miles from the closest dealer, I am now regretting my purchase and actually thinking of getting the car re-lashed with APR as my Jetta TDI is. There goes my plan to give Unitronic a chance and to be truthful the flash is great but they are under staffed and it seems only one IT specialist is in house there. So there is my experience so far and it just sucks!!!!

[cjw]

I'm sure (hopefully) it will all work out. I wouldn't think you'd need Unitronic to access your stuff to set anything up. I would expect a cable to be registered and the program to do the rest. If it wasn't registered properly, they should be able to do that fairly simply.

[withENEMYin]

Yikes, if you can get your money back both APR and GIAC are on the verge of pushing out "Stage 3"

Good Luck.

[Garro]

I'm sure (hopefully) it will all work out. I wouldn't think you'd need Unitronic to access your stuff to set anything up. I would expect a cable to be registered and the program to do the rest. If it wasn't registered properly, they should be able to do that fairly simply.

I was told by the Tech at unitronic that he needs remote access to fix it. Which is fine but my beef is that it seems only one person does it as I spoke with the same person
every time and unlike other companies they set appointments in their time zone and don't tell the customer that. I am just impatient maybe just impatient but at this point
but if I don't get it done today I will be returning the cable and taking up APR on that offer that they are currently promoting.

[Garro]

Yikes, if you can get your money back both APR and GIAC are on the verge of pushing out "Stage 3"

Good Luck.

How do you like the GIAC tune?

[brianc21]

Sounds like your problem is with your dealer. Once it's set up properly it's great.

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[Garro]

Sounds like your problem is with your dealer. Once it's set up properly it's great.

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I am dealing directly with Unitronic the dealer did correctly assign the cable now it is out of the dealers hands my dealer cannot do a thing with my laptop.

[silverf0x]

Totally different experience on my side: My dealer had also tagged the cable to the wrong user (themselves actually). So I called Uni and they changed the registration on their side, over the phone, 30sec later I was in.

[Garro]

Totally different experience on my side: My dealer had also tagged the cable to the wrong user (themselves actually). So I called Uni and they changed the registration on their side, over the phone, 30sec later I was in.

I understand what you are saying but my problem is during the software setup the cable gave back an error code that the Unitronic Tech told me requires remote access to my PC and its done by appointment only. I maybe just too skeptical but all these companies are so willing to take your money but then fall short in support when needed, now I am not slamming unitronic alone because from reading the forum it happens with most of them. Remember these are not exactly cheap products and they are used in a very expensive Automobile, all we need is service and then this conversation would be mute.

[Garro]

Now I am heading to the dealer hope they won't TD1 my car as with that the value in a resale is shot. Thanks for the really bad service Unitronic!!!!

[jprice]

Now I am heading to the dealer hope they won't TD1 my car as with that the value in a resale is shot. Thanks for the really bad service Unitronic!!!!

Why not delay your dealer trip until the issue is resolved?

[withENEMYin]

How do you like the GIAC tune?

Ive been running it for almost 9 months, dual pulley and not one issue thus far. I think we met last week with your nephew, didn't you go Unitronic because you still had warranty left?

[sirsycott]

Ive been running it for almost 9 months, dual pulley and not one issue thus far. I think we met last week with your nephew, didn't you go Unitronic because you still had warranty left?

whats in the stage 3 aside from dual pully?

[withENEMYin]

whats in the stage 3 aside from dual pully?

Im only running stg 2, but I believe there are other members helping GIAC testing files for stg 3. It looks like it would be an updated tune + a HPFP.

[XxSullyxX123]

Dude if you go to the dealer for the ECU update with a Uni tune you are 100% get TD1ed!!!!! DONT GO!

[xuandatou]

Sorry to hear that and I hope everything will work out fine eventually.

It seems like everything came together while you had a very tough schedule

[whiped]

whats in the stage 3 aside from dual pully?

Mostly upgraded cooling.

The HPFP is only needed if you are blending fuel.

As of right now I am planning on going with a stage 2 meth kit instead of an HPFP as E85 is not easily available in my area.

+1 on not going to the dealer. Say something came up.

[Garro]

Yes we met! Will you be at the show on Sunday? At the dealer and they will not flash my ECU so everything is cool.

[Garro]

Check out the Meijr locations they have E85 one is a mile from my house but I didn't mix any fuel yet with the Uni Tune interested to know if anyone did. Your car is awesome, we talked about it when we left the show.

[TexasDfwS4]

Sounds like your problem is with your dealer. Once it's set up properly it's great.

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+1

[TexasDfwS4]

I have had this tune (Unitronic 2+) now for almost two years and love it. I have tried E85 for a month and it was great but as you'll find out it's hard to mix and after the 4th tank I had to much EE and it threw a code. I filled up with 93 octane and it cleared. It's like sex the first time is the most exciting lol. Seriously, the first time I added 4 gal and filled the rest with 93 and it ran the best. I think if your going to do it on a regular basses 2.5 E to 10 gal 93 and you should be fine.

[brianc21]

The UniConnect has worked great for me. I had one cable malfunction which was quickly replaced by John. Since then have had zero issues. Flashed back several times for dealer visits or road trips where I know I won't be able to find the 93 octane. I'd have zero interest in being tuned if I was forced to have to go in and pay a dealer for ever flash back. Be patient and get your issue resolved, once it's working you won't regret it.

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[Garro]

Yes I love the product don't get me wrong but maybe this guy is just rubbing me wrong. He said he recall Mr back Today so we'll see if he does, just feel that I am being taken for granted. I am still in my 15 day return period so we'll see what he does.

[withENEMYin]

Yes I love the product don't get me wrong but maybe this guy is just rubbing me wrong. He said he recall Mr back Today so we'll see if he does, just feel that I am being taken for granted. I am still in my 15 day return period so we'll see what he does.

Hit up s4matty here for a 194mm crank pulley. Then take it over to Dub Werks for install and GIAC stg II or if you go APR route take your ride to Dynarev. Both are great Tunes and Shops to get work done.

[Trent212]

Hit up s4matty here for a 194mm crank pulley. Then take it over to Dub Werks for install and GIAC stg II or if you go APR route take your ride to Dynarev. Both are great Tunes and Shops to get work done.

I have a 186mm pulley i got from S4matty i will be selling shortly, got a good deal on a dampened 179mm.

[Garro]

I already have the Unitronic Pulley installed I wonder if anyone knows the specs?

[withENEMYin]

I already have the Unitronic Pulley installed I wonder if anyone knows the specs?

Check out the chart on first page.
http://www.audizine.com/forum/showth...lopment-thread

[Garro]

Thanks and here is what happened. John from Unitronic got on after I finally got fed up to wait anymore and found out that the wrong cable was sold to me by the dealer. The dealer called and told me that a cable was shipped overnight and they will call me when it arrives. I am out a day but will survive . Will fill you in about the rest of the process.

[Garro]

Wow!!! Unitronic customer service! Was told by the dealer that the correct cable was shipped standard ground s o it will arrive on Tuesday. Just blogging about the attention you will get after spending your money. Will let you all know what happens after I try to setup the new cable after really being doubted by Uni service help that I did something wrong when they have old hardware still being sold at their current dealerships.

[TexasDfwS4]

I blame the local shop that sold it to you. The Unitronic local shop here was the best.

[brianc21]

I blame the local shop that sold it to you. The Unitronic local shop here was the best.

This is exactly what I said from the start of this thread but he chose to ignore it.

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[saxon]

sounds like a pretty simple issue to fix, my dealer had done the same and had it fixed within minutes

Love Uniconnect compared to some of the other flash at home systems :)

[Garro]

I will see when the part gets here on Tuesday.

[Garro]

I will see when the part gets here on Tuesday. The Tune is perfect not bashing the product but the customer service can be improved. Are any of you running another DSG Tune along with the unitronic ECU Tune?

[ModdedEuros]

Sorry you are having issues with the cable. We sell a ton of these every month and rarely have any issues. A lot of the issues generally can be avoided (wrong info entered like VIN, emails etc) or people buy cables without tunes which require little extra work on both sides to get the proper tune files assigned. But we have nothing but good things to say about Unitronic and the tunes. Even customer service.

We have common FAQ and questions in a video we did. If you want to check them out we cover those issues here

[GrkA4]

I blame the local shop that sold it to you. The Unitronic local shop here was the best.

Same here. The Philly area shops are top notch. I had zero problems.

[John@Unitronic]

I'm very sorry about the issues that you've encountered, but glad that it's in the midst of being resolved. If you require additional support, please do not hesitate to let us know.

[Garro]

Got it resolved and as I said I would give you all an update. The reason was not Unitronics fault but the dealer gave me the wrong cable
John thanks for all your help discovering the problem, I am sorry if I rubbed you the wrong way the other Day but as you know how Men
are with their Toys please forgive me. I will patiently wait for the DSG Tune because the ECU Tune make my car perform like night and
Day in comparison to the stock tune. I am now glad I have the ability to return to the stock tune without driving 30 miles to my closest dealer.

[TexasDfwS4]

I commend you sir, and hope you enjoy the tune I know I am.

[Garro]

I commend you sir, and hope you enjoy the tune I know I am.

I am
enjoying it for sure and just hoping that the DSG Tune is released for Christmas. I am getting used to the software and may try
the 89 octane tune just for the hell of it. I will go back to stock so they can do the recall update then reload the tune. I
even wonder if that makes sense or if the tune will just rewrite the whole ECU Map making the update null and void.