Originally Posted by
HMS
I said this in Vanimals thread and I'll say it here: demand OEM. If there is pushback, don't settle. Demand OEM.
If the lady hit a parked car, she is at fault. No qualms there. Insurance will make initial appraisal and probably low-ball the actual cost of the repair. In their supplementary estimate (the actual one) ask to see what they are going to cover, line by line. If anything is not OEM, send it back until they change it. Ask for the CF lip. If the tire was hit, it should be replaced that's the logic.
This process will take about three weeks so make sure you are covered for rental during that entire period. If they repair takes longer than what your rental coverage allows, charge it on her insurance or get an extension. You have the upper hand here. Be nice to your insurance guy and your shop, but be absolutely ruthless with her insurer. It's the only way they will take you seriously. The squeaky wheel gets the grease and all.
Best of luck!
Sent from the future.
^^^ Good advice ^^^. We're expected to finally get our S4 back this week. Following reassembly, and during the course of the 4-wheel alignment that was being performed by the dealer, it was discovered that the front subframe was bent, preventing the alignment from meeting specs. The collision center obtained a used subframe from a 2012 S4. I have State Farm (as does the girl who hit our car), and they have a "
Replacement Parts Promise" which states: "State Farm® keeps its "Good Neighbor" service promise every day, one claim at a time with Replacement Parts Promises. We're committed to your satisfaction regarding new non-original equipment manufacturer (non-OEM) and recycled parts used in the repair of your vehicle. Below please find additional information regarding the State Farm promise of satisfaction." In the subsequent "Disclosures" section, the webpage states the following: "If you prefer parts other than those included on the estimate, you should notify your repairer. Should the use of those other parts increase the repair cost, you will be expected to pay the difference. ... This promise of satisfaction does not apply to tires, batteries, belts, hoses, and other maintenance items subject to wear and tear. Our promise of satisfaction for powertrain/drivetrain components, and sound equipment is limited to the length of time that the original equipment manufacturer would have warranted its new replacement part, or the remainder of your automobile manufacturer's factory warranty, whichever is longer. ... In claims where we pay less than 100% of the cost of repair as a result of a comparative liability settlement, any additional payment will be based on the percentage of liability we accept."
We didn't want a used subframe on our car, so I went online and found what I was looking for at ECS Tuning. ECS had the front subframe for our model year S4 on a "Limited Quantity Sale" for $619, less than half the price of a new one. Fortunately for me, ECS had just 1 left in stock, and I bought it. Their website now shows this part, which has an MSRP of $1655, listed for $1387. The collision center said the cost of the recycled part was $675, and were willing to install the part I sourced, since the work to R&R the subframe hadn't begun yet. They updated the estimate stating the recycled part was returned and that the new subframe was being installed instead. I contacted the State Farms Claims center, and at their direction, sent an email to them including a PDF copy of the ECS receipt for my out-of-pocket expense. In the meantime, our new subframe was installed by the Audi dealership and the car was aligned successfully. We wanted to ensure the subframe and related suspension work was performed at the dealer to ensure new stretch bolts were used and torque specification for all the components were observed. The dealership and the collision center in our case are owned by the same company, and are only a few miles apart, so there's a close relationship regarding the coordination of collision repairs and subsequent work best performed by the dealer (e.g., alignment, headlight alignment, diagnostic code investigation and resolution, etc).
So assuming all goes well with the final detailing and test drives, we should be back in our S4 by mid-week. Can't wait!
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