^ this guys is on a keyboard rampage during this shelter-in-place, with nothing else to do! here, PM, my sales thread, and a standalone, geez! haha
I want to add here before moving forward and responding to his rant...once the rotors shipped I have NOT heard a single thing from him. no email, no call, no texts, no DMs.
so all of this issue/concern is news to me and it was never communicated once, whatsoever, until now, here on a public forum. we'd have gladly taken care of it by either re-coating or partial refund...
instead, he ran straight to the internet and is blowing this into something more than it is. and, if you stop and actually read thru it all after shaming my company and product, it was simply 1. a delay out of my hands, and 2. a coating issue which we can fix or at least try to aid with refund, not the end of the world or some horrible business practice or shit product. give me a break...
the custom cut rotors he has installed, are perfectly fine, top quality cores with our exclusive AR track (double slot/dimple) pattern and are on and stopping his car without issue. they are high carbon content metallurgy as ordered and despite delays, are hardly the “junk” he deems them, in his warning thread.
so let's circle back the order...there was a backorder on fronts and I'll admit, at first, we did not communicate that well. I apologize...a month in, he inquired and they were set to arrive and be cut for him and ship the following week, hence the ETA we gave that then fell thru. the backorder was further delayed and we let him know that in March. it effected multiple SQ5 orders and MANY other applications as well, that we get from this supplier. the corona virus was effecting ALOT of shipments, as you may remember at that time, and this was one of them. I also let him know the pads were only available in the POSI-Quiet compound at that time, for this particular application (some cars are just like that and not all pads are offered for them) before we sent them. for this application there actually was no price difference to my knowledge. I'll triple check my records tho, and if wrong will refund and that would have slipped thru the cracks, yes...but I don’t believe it did.
but in the end, the delay was legitimate and we told him what happened….the coating I apologize for as well, I’ve never really see that happen.
we get issues on the hub face for sure, from bolting on a wheel and torquing it down. heat also can cause issues if the bond was bad, but how can I even address it, if I never knew there was an issue? he never told us, never reached out. it’s minor issue at that, but none the less an issue…worth all this? I don’t think so, especially to this extent. again, we’ll work up a partial refund. (or had offered to fix it)
but now I want to address the added drama that is completely unrelated, irrelevant, and has NOTHING to do with him or his order, that he decided to sprinkle in. I shouldn’t have to explain my normal day to day business that happens here or defend my reasoning for posting up a set of rotors on special to liquid inventory, which we NEVER have, but I will.
so, I had another SQ5 order that came in days after his for a 2018. when parts finally arrived after all the delays (just like his) we moved forward. well the 2018 has entirely different fronts, and luckily we caught that. before shipping. spec books can be wrong and we already had the fronts in and cut, in an enitlrey different pattern than his I might add. so I decided we’d bring in a pair of rears and complete the order, as a local guy (friend of a friend of an employee) wanted to buy them anyways and it worked out…so we do, but then he backs out too! so now I have a rear set paid for and coming in, as well as a pair of cut fronts, and no customer. so I’m selling them…so what!? and so everyone knows, I’m in the hole at the $300 under list. that’s how little margin we have…but what, I can’t recoop on a long winded, unrelated, normal issue order? it’s coincidence it’s the same application, but we sell these cars all the time! hate to say it, it’s not all about him, and again adding this in only makes us look shitty, yet has NOTHING to do with him or the issue with this order, but adds something else to seem horrible on our end, awesome.
these posts and threads like this hurt us with all the extra color and unnecessary/unrelated dramatization. readers skim thru, ingest without context, and then just jump in line and bash us…check his thread!
no this is not an ongoing issue. no this not a normal occurrence. no we do not sell junk. no this is not out of my backyard. everyone knows everything online…self-proclaimed experts and know it all’s and people LOVE to hate. this could have been handled easily in a single email reply once received and installed, yet this is what he decides to do. but, for every 2-3 complainers, we have 50 more satisfied customers who will gladly defend us, as you can even see here. it’s nothing new to us…over 14 years of AR and online business (sorry we don’t have brick & mortar rotor company, smh) we fight thru it, reply and defend ourselves. it is what it is.
Originally Posted by MaXaZoR
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