I had the pleasure of dealing with Carlos and his son Daniel. I took my Audi in for a brake replacement, by far the best price I could find – compared to dealer the savings was significant.
I contacted Carlos through the website and to my surprise I was contacted by Carlos the same day. We arranged and appointment and the car went if for a complete 4 wheel brake pad and disk replacement.
The work was done on time and as quoted. The car felt great and stopped and performed as good as when it was new.
I did have one minor issue with the rear brake on the driver’s side. I spoke to Carlos and he quickly scheduled me in – the next day – for a complete inspection of the brakes. He determined that we had bad disc and or pad’s.
The rear brakes were replaced under warranty at no cost to me!
Carlos, was humble and apologized for having to re do the work and inconveniencing me. The car was ready when we said it would be ready.
It is obvious that Carlos and his family are committed to a great service experience and they take pride in the work they do and how they treat their customers.
As the Audi comes out of warranty, I will be sure to take it to Carlos for future services and repairs. I would recommend Oakville Import Auto Centre to anyone looking for an alternative to an Audi dealer ship- if you are located in Oakville, Mississauga, and Burlington etc, look them up.
Thank you Carlos and Daniel - I do appreciate the work and the service you provided me.
Tony
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Originally Posted by Blackstallion
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