THE Timing Chain Tensioner Failure Thread

[cuda2000]

Sounds like they’re trying to minimize claims based on some vague/obfuscating language and asking for already provided information. That’s pretty shady. Basically making you work extra for it even though you already provided the information.

I got the SAME letter saying I need to provide address and phone number to audi dealer that performed the work and I also gave them the invoice and credit card receipt from an independent shop when I filed. Total BS! Guess I'll be calling on Monday also. :(timing%20chain%20letter-1.jpg

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

[JD23]

I got the SAME letter saying I need to provide address and phone number to audi dealer that performed the work and I also gave them the invoice and credit card receipt from an independent shop when I filed. Total BS! Guess I'll be calling on Monday also. :(
Sent from my SAMSUNG-SM-G891A using Audizine mobile app

Audi is probably sending this letter to everyone who applied for reimbursement in the hope that it can summarily reject the claims for those who do not respond within 30 days.

[elscotto80]

Audi is probably sending this letter to everyone who applied for reimbursement in the hope that it can summarily reject the claims for those who do not respond within 30 days.

Do you think it's "Audi" that's really behind these letters? Isn't it the folks that are behind the class action that are working on our behalf to get us and them paid?

Sent from my Pixel using Tapatalk

[cuda2000]

Do you think it's "Audi" that's really behind these letters? Isn't it the folks that are behind the class action that are working on our behalf to get us and them paid?

Sent from my Pixel using Tapatalk

The letter came from the lawyer team from the class action. Probably the fewer claims they pay out the more money they keep. Who knows, I want $800. They get something like $20 million. It's all BS

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

[JD23]

Do you think it's "Audi" that's really behind these letters? Isn't it the folks that are behind the class action that are working on our behalf to get us and them paid?

Sent from my Pixel using Tapatalk

The other possibility is that there is nothing nefarious occurring, just that the people reviewing the submissions are barely literate.

[elscotto80]

The other possibility is that there is nothing nefarious occurring, just that the people reviewing the submissions are barely literate.

Also true. Wouldn't the folks doing the claims want as many claims as possible so they make more money?

Sent from my Pixel using Tapatalk

[Kolbenringe]

Typically, their job is to reject on the first attempt for remunaration and/or make the processes difficult to try and reduce the numbers of claims. Mind you, this is a company with now billions in liabilities and it's slowly losing its immunity in its home country, where these companies have enjoyed essentially unlimited protection from consumers.

[prkieffer]

please post if you received a check or notice of payment instead of more documentation requests.


Sent from my iPhone using Audizine

[elscotto80]

So I called today regarding the letter I received asking for the dealership address the work was completed. 30 minutes to speak to someone!

Finally got through and explained that I didn't understand what it was asking for since the shops name, address and phone number are on the invoice. He took down my info and someone is supposed to call me back in a few days to tell me more.

He did say they are in process of reviewing all claims, so no new information really.

I'll let everyone know what I get out of the second call later this week.

Sent from my Pixel using Tapatalk

[ELaw]

The other possibility is that there is nothing nefarious occurring, just that the people reviewing the submissions are barely literate.

Also, to give them the benefit of the doubt... can you imagine how many people must come out of the woodwork when they hear $20 million of settlement money is available? There are probably 100 people with Corollas saying "ah, yeah, sure, I put a timing chain in my oodi, here's a signed receipt for $1000 from my uncle".

[cuda2000]

So I called today regarding the letter I received asking for the dealership address the work was completed. 30 minutes to speak to someone!

Finally got through and explained that I didn't understand what it was asking for since the shops name, address and phone number are on the invoice. He took down my info and someone is supposed to call me back in a few days to tell me more.

He did say they are in process of reviewing all claims, so no new information really.

I'll let everyone know what I get out of the second call later this week.

Sent from my Pixel using Tapatalk

Ugh, I'm just going to mail it in, I'll send it certified mail so I have some proof they got it. Please let us know if you get a call back though!

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

[SDF1]

Anyone in Canada try claiming the work?

[dgreeen]

Also received the insufficient information letter when I clearly submitted the receipt including the indy shop information; are all of you resubmitting the information again online or thru physical mail?

[elscotto80]

Also received the insufficient information letter when I clearly submitted the receipt including the indy shop information; are all of you resubmitting the information again online or thru physical mail?

I called today (waited for 30 minutes for someone to pick up) and they took my info and said someone would call me back in a couple of days. Hopefully i get a call back soon and will post here with what I find out. Mine says i need to respond by April 4th or something.

[Kolbenringe]

Make sure to spread wide and far to not give up after an initial rejection and don't "give Audi the benefit of the doubt". There's a bloodbath going on in Germany right now with the managements and how to deal with international crimes they've committed regarding dieselgate, and they are firing managers and engineers in an effort to turn the company around and reinstill trust. There's a reason for this. The "benefit of the doubt" has been thrown out long ago and it's a job in every industry where remuneration is required to reject the first attempt because it will knock off a not-insignificant number off the payouts.


We really have to stop being naive and be more educated on the issues. The company is having huge problems right now and they aren't getting better, plus their protection ends at Germany's borders. For the bloodbath details, look up Germany's Manager magazine and use google translate if you have to. The company is bleeding billions right now and several VW heads have international arrest warrants and can't leave Germany without risk of extradition and prosecution.

Benefit of the doubt for parts with 50 revisions that all failed, such as timing chain tensioners?

BTW- for those complaining about the 30 minute wait, Audi makes consumers here leave a message, then they answer in 14-21 DAYS, even for imminent issues, and then they answer back with nothing of substance, then if you reply, there's another 14-21 days. Should I give them the benefit of the doubt when this is how they behave on their home territory?

[elscotto80]

Make sure to spread wide and far to not give up after an initial rejection and don't "give Audi the benefit of the doubt". There's a bloodbath going on in Germany right now with the managements and how to deal with international crimes they've committed regarding dieselgate, and they are firing managers and engineers in an effort to turn the company around and reinstill trust. There's a reason for this. The "benefit of the doubt" has been thrown out long ago and it's a job in every industry where remuneration is required to reject the first attempt because it will knock off a not-insignificant number off the payouts.


We really have to stop being naive and be more educated on the issues. The company is having huge problems right now and they aren't getting better, plus their protection ends at Germany's borders. For the bloodbath details, look up Germany's Manager magazine and use google translate if you have to. The company is bleeding billions right now and several VW heads have international arrest warrants and can't leave Germany without risk of extradition and prosecution.

Benefit of the doubt for parts with 50 revisions that all failed, such as timing chain tensioners?

BTW- for those complaining about the 30 minute wait, Audi makes consumers here leave a message, then they answer in 14-21 DAYS, even for imminent issues, and then they answer back with nothing of substance, then if you reply, there's another 14-21 days. Should I give them the benefit of the doubt when this is how they behave on their home territory?

Well said. I would be pissed waiting that long for any kind of response.

Will update when I hear back.

[NYDCB]

Phew! Glad I'm not the only one. On it!

[cuda2000]

Well said. I would be pissed waiting that long for any kind of response.

Will update when I hear back.

I called the number today and after 25 minutes of hold music, I was told even though I claim I already sent it in, I will need to mail it in or email it in again with my claim number. Rules are rules.

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

[kaz02a4]

Got my letter today. Time to get on the phone tomorrow. I'll call the number at the top of the letter: 1-855-206-9873. Anyone call a different number?

[elscotto80]

I called the number today and after 25 minutes of hold music, I was told even though I claim I already sent it in, I will need to mail it in or email it in again with my claim number. Rules are rules.

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

Can you elaborate a little more? What letter did you get? What did you ask? How can you submit the claim online again - the deadline already passed. Did they give you a way to submit it again online?

Need some more details.

- - - Updated - - -

Got my letter today. Time to get on the phone tomorrow. I'll call the number at the top of the letter: 1-855-206-9873. Anyone call a different number?

Thats the number I called at the top of the letter. What did your letter state?

[kaz02a4]

I got the same letter as post #1641. It states that my information was "insufficient". In essence, they're stating that my documentation was incomplete because I got the work done at an independent dealer rather than an official VW/Audi dealer.

[prkieffer]

in the paperwork they mailed out it states you can have the work done at audi or authorized vw audi dealer? are they considering our rejections as not audi vw authorized? just some other version of an indy shop?


Sent from my iPhone using Audizine

[cuda2000]

in the paperwork they mailed out it states you can have the work done at audi or authorized vw audi dealer? are they considering our rejections as not audi vw authorized? just some other version of an indy shop?


Sent from my iPhone using Audizine

The person you talk to on the phone is zero help. She would not acknowledge or look up what I had already submitted. I have to assume everyone that did not have the work done at an audi dealer is being rejected straight away. The person said what to do is send in the proof again via email with claim number clearly stated, or send via mail postmarked within 30 days. That is what I was told. We have no control at this point.

Sent from my SAMSUNG-SM-G891A using Audizine mobile app

[kaz02a4]

There is a thread going on right now on The Car Lounge regarding this, for anyone interested: https://forums.vwvortex.com/showthre...#post113156563

I'm going to call today and see what I can find.

[kaz02a4]

Just got off the phone with a rep. He told me to resubmit the claim with a personal letter stating the name and address that you got the repair work done at. He also confirmed to me that the settlement will honor work done at an independent shop. My idea is this: I'll send in that letter via mail within a week to at least have that base covered. I will also include a business card and blown-up letterhead of the shop's name and contact info, just so they can't miss it. If they want to give me a hard time, fine. I'll do battle if we cross that bridge. But until then, the rep reassured me that they will honor work done at an independent dealer.

Let's see where this one goes...

[elscotto80]

Just got off the phone with a rep. He told me to resubmit the claim with a personal letter stating the name and address that you got the repair work done at. He also confirmed to me that the settlement will honor work done at an independent shop. My idea is this: I'll send in that letter via mail within a week to at least have that base covered. I will also include a business card and blown-up letterhead of the shop's name and contact info, just so they can't miss it. If they want to give me a hard time, fine. I'll do battle if we cross that bridge. But until then, the rep reassured me that they will honor work done at an independent dealer.

Let's see where this one goes...

Good to know, but I want to know why the fuck they sent that letter. It makes ZERO sense!

Sent from my Pixel using Tapatalk

[SDF1]

Anyone know the difference with the latest revision of the timing chain? 06K109158BE

[Kolbenringe]

Anyone know the difference with the latest revision of the timing chain? 06K109158BE

Yeah, it's been discussed. Instead of alternating plates, it's a combo of alternating, stacked plates. This design has likely the same strength along the run, but with the advantage of minimizing friction and wear because there are fewer contact surfaces for the same number of plates at any pivot point. In short, it will likely run quieter longer, possibly last longer due to less wear in the cross plane (which also reduces wear on the guides and the chain itself because it's not jumping forward and back as it wears),and further reduces friction.

[old guy]

Anyone know the difference with the latest revision of the timing chain? 06K109158BE

[elscotto80]

I just got off the phone with the settlement folks as i did not get a call back from Monday as they indicated would happen. I explained the question of why i need to send in the name of the dealer that did the repair and that the settlement indicates an independent dealer can and did perform the work. He was able to pull up all of my info, named the shop that it was repaired at and said the letter was sent in error and that i could ignore it. No further action was needed on my end. I requested a written response confirming this conversation in letter and email, which he said will be sent out. He was very pleasant and easy to deal with.

So, nothing more needed in my instance. Hopefully i get a response confirming this conversation shortly to close the loop on this.

[Kolbenringe]

There was no error, they're playing games trying to get people to give up due to various reasons. Keep all this stuff documented, as you will hear later that they are jerking thousands of people around for claims. Marks my words on this.

[mtroxel]

There was no error, they're playing games trying to get people to give up due to various reasons.

Absolutely no question. These are people who defrauded the U.S. EPA and the Euro authorities. They do not feel bad about trying to screw you.

[elscotto80]

There was no error, they're playing games trying to get people to give up due to various reasons. Keep all this stuff documented, as you will hear later that they are jerking thousands of people around for claims. Marks my words on this.

Agreed. Totally sucks for those involved that we have to keep playing this game. I'll keep playing. I would like the funds rightfully owed to me.

[mtroxel]

In the US, the SEC just filed suit today alleging that Martin Winterkorn, VW CEO till 2005, knew about the emissions fraud 7 years before previous admissions. This would mean he can no longer claim it was a plot hatched by lower level managers. These guys are just crooks.

He had previously told German Parliament he didn't know about it till shortly before the fraud became public.

[A4 Centaur]

Got my rejection letter today. Wondering how I can demonstrate:

"Please submit documentation reflecting odometer mileage at the time of of repair."

By April 3rd 2019.

I did the repair myself?

[Novarider]

Got my rejection letter today. Wondering how I can demonstrate:

"Please submit documentation reflecting odometer mileage at the time of of repair."

By April 3rd 2019.

I did the repair myself?

I have the same problem. The shop didn't put the milage on the paperwork.

[Spawne32]

Got my rejection letter today. Wondering how I can demonstrate:

"Please submit documentation reflecting odometer mileage at the time of of repair."

By April 3rd 2019.

I did the repair myself?

Got mine in today, said it wasnt done by a certified audi repair shop. Local mechanic wasnt good enough.

[elscotto80]

Got mine in today, said it wasnt done by a certified audi repair shop. Local mechanic wasnt good enough.

Call them and tell them the settlement clearly states it can be done by an independent shop. Took me two tries, but they did say i could ignore that request. Confirmation of that conversation is sent via email and snail mail for my records.

[JBAeroEngineer]

I haven't gotten anything in the mail yet (Audi did all my work during piston and rings).

[Kolbenringe]

Absolutely no question. These are people who defrauded the U.S. EPA and the Euro authorities. They do not feel bad about trying to screw you.

They're also working with the Bavarian CSU to protect them from compensating German owners of affected diesel vehicles that are losing/going to lose their roadworthiness certifications. But the culture here is different, as people are more or less accepting it and continuing to buy VWs and other German cars that are broken from the factory.