Anybody sent their Valentine One in?

[Jay@JXB]

Bought my V1 February 2015 and yesterday it just stopped making noise all together. It's still functioning just without any sound. It came back on for just a few seconds a couple hours later then went back to silence.

The lady told me to just send it in with a letter explaining the problem and a return address. She said it wasn't under warranty any more but there was no way to tell if it would cost anything until they looked at it.

Anybody have experience with sending these in outside of the "warranty" period?


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[AudiS4SD]

Are you still using the cigarette adapter? If so, check the fuse in it. Before I hard-wired, I thought I broke my V1. Then I replaced the fuse and it worked just fine.

Though what you're saying seems to be partial power to the unit...V1 customer service has been pretty good to me. You could just say you want to return it and get the latest one (with updates) for the upgrade fee ($200 I think).

[cjw]

I've been thinking of sending mine in for the upgrade, though I'm not sure if it's worth it.

[LINDW4LL]

I've sent a few in for repairs (units were old and were throwing error code). They have a basic repair fee of $45, which is what I've always been charged. It can exceed that if something major is wrong, unit is dead, etc...

I certainly hope they won't charge you for a bad speaker considering that's probably a < $1 part, and your unit is less than 18 months old. I'd put a nice note in the box explaining that you just bought it last February, and hope they can take care of it as a "goodwill repair".

I've been thinking of sending mine in for the upgrade, though I'm not sure if it's worth it.

They hold their value so well on the secondhand market that it almost always makes more sense to just sell buy a new one, and sell yours. You can sell almost any V1 from the last 10 years (v1.8 or newer) for ~ $300 still, and more for a 1.85.

Also, the performance really hasn't changed much over the last decade. I have a 1.8 model from like 10 years ago, and any detection difference is really negligible as compared to my current version v1.85 one. Just better filtering (which is important- but just clarifying).

[oldzmann]

I sent mine in for a hardware upgrade last year and had no problems. You might want to step through the set up menu and reset it to factory defaults.