"Gift" in the mail from Audi....

[Cairo94507]

So I bought my '16 S3 Prestige with 19" PP, etc., almost 2 months ago. When I picked up the car I got absolutely nothing from the dealership except the car and 2 keys. Yesterday in the mail I received a nice white box from Audi of America. I was hoping for a small gift to say, "Thanks for buying our car". Nope. It's a freaking magazine and a plastic card with Audi warranty phone numbers. Seriously? I drop some decent money on their car and that is what I get? A magazine!

Come on Audi, please learn how to appreciate your customers.

[hangtime10]

At least you got something.
I know folks who have spent well over $50K on their cars (M-B, BMW, Lexus) and never received a letter. The only follow-up was to ask about their satisfaction for the dealer survey.
The onus should be on the dealership not Audi of America if you're looking for a freebie.

[Black3.2]

So I bought my '16 S3 Prestige with 19" PP, etc., almost 2 months ago. When I picked up the car I got absolutely nothing from the dealership except the car and 2 keys. Yesterday in the mail I received a nice white box from Audi of America. I was hoping for a small gift to say, "Thanks for buying our car". Nope. It's a freaking magazine and a plastic card with Audi warranty phone numbers. Seriously? I drop some decent money on their car and that is what I get? A magazine!

Come on Audi, please learn how to appreciate your customers.

If you want something ask for it. Everytime i buy a new car i get a lot of stuff. Last two i have received the oakley tinfoil sunglasses, an Audi cycling jersey, an Oakley duffel bag, an Audi jacket and a few other small items. Nobody is going to give you anything unless you ask for it

[ryanhmusic]

Seriously? I drop some decent money on their car and that is what I get? A magazine!

No.....you dropped "some decent money" on a car and got... a car. Not sure why you want some gifted shit you'll probably end up throwing away in the next six months.

[MkUrMark]

I was fortunate to receive some TOMS sunglasses and my dealer gave me a 50 dollar gift certificate to use at the gift/parts shop

[Baggio]

I bought my my 2015 CPO S3 in March. I got the same magazine, but the dealer sent me a thank you package with an Audi coffee mug with my name on it and some snacks and a thank you card.

[nick71692]

Ive purchased 5 S4s and some A4s, never received anything...other people buy one and get a huge gift set

[S3Danny]

So I bought my '16 S3 Prestige with 19" PP, etc., almost 2 months ago. When I picked up the car I got absolutely nothing from the dealership except the car and 2 keys. Yesterday in the mail I received a nice white box from Audi of America. I was hoping for a small gift to say, "Thanks for buying our car". Nope. It's a freaking magazine and a plastic card with Audi warranty phone numbers. Seriously? I drop some decent money on their car and that is what I get? A magazine!

Come on Audi, please learn how to appreciate your customers.

You bought a car and received a car, and you're mad that you didn't get extra stuff for free? Do you also bitch at the gas station attendant when you pay for your gas and they don't give you a gallon or two for free?

[GramCracker]

So I bought my '16 S3 Prestige with 19" PP, etc., almost 2 months ago. When I picked up the car I got absolutely nothing from the dealership except the car and 2 keys. Yesterday in the mail I received a nice white box from Audi of America. I was hoping for a small gift to say, "Thanks for buying our car". Nope. It's a freaking magazine and a plastic card with Audi warranty phone numbers. Seriously? I drop some decent money on their car and that is what I get? A magazine!

Come on Audi, please learn how to appreciate your customers.

I got shit-all in the mail for my car purchase, yet I'm not over here with sour grapes. Get over it.

[forbiddenbeat]

I got the magazine, but also a glass water bottle the the salesman was excited to give to me. I threw it out once I got home. Most of the free gifts are lame.

I did want them to install a luggage hook for free, but they wouldn't budge on that.

[hangtime10]

@ OP - You're buying a car for the car not to get free stuff.
If you like the car after X # of yrs, and the car/manufacturer/dealership treats you well, I think you'll should be happy. I doubt anyone here is willing to jump ship at the end if all's well with the experience of owning an Audi just because they didn't get some gifts.

[Cairo94507]

All of you who think I wanted free stuff are missing the point. I would have hoped Audi would send something thanking a consumer for choosing their product and trying to cement brand loyalty in the future. In 1 weeks time I bought my car and my son's mother bought an RS5 convertible. So....over $135K. It is called customer appreciation and recognition in a market flooded with competition for consumer dollars.

[14S4GWM]

I got the white box when I bought my used CPO Audi.

[S3Danny]

All of you who think I wanted free stuff are missing the point. I would have hoped Audi would send something thanking a consumer for choosing their product and trying to cement brand loyalty in the future. In 1 weeks time I bought my car and my son's mother bought an RS5 convertible. So....over $135K. It is called customer appreciation and recognition in a market flooded with competition for consumer dollars.

You paid for two cars and got two cars - sounds like they delivered the product to me. Not sure why there is an expectation on your end of anything extra.

[14S4GWM]

Buy a Bentley and see what you get!

[tateltot]

All of you who think I wanted free stuff are missing the point. I would have hoped Audi would send something thanking a consumer for choosing their product and trying to cement brand loyalty in the future. In 1 weeks time I bought my car and my son's mother bought an RS5 convertible. So....over $135K. It is called customer appreciation and recognition in a market flooded with competition for consumer dollars.

Entitled much? If you're looking to feel warm and fuzzy for spending $135,000, send someone to college.

Otherwise, you're throwing money into a luxury black hole like the rest of us.

[Cairo94507]

Wow.....really? Entitled because I know how business works and how to build loyalty, goodwill, etc?

Yeah already paid for college education- thanks.

Go start a business, stay in business, and then talk to me. All I was looking for was a token, without having to ask for it, to say thanks for choosing Audi. Apparently some of you have never built a successful business so you would not understand (apparently) how that all works.

[S3Danny]

Wow.....really? Entitled because I know how business works and how to build loyalty, goodwill, etc?

Yeah already paid for college education- thanks.

Go start a business, stay in business, and then talk to me. All I was looking for was a token, without having to ask for it, to say thanks for choosing Audi. Apparently some of you have never built a successful business so you would not understand (apparently) how that all works.

You come off as pretty entitled.

I run a successful business and I don't have to give away freebies to retain customers or gain business. The product should speak for itself. Maybe you should take a look at why you have to bribe customers into buying what you're selling.

[Cairo94507]

Yeah, done with this. It's not productive. Best wishes.

[hangtime10]

Yeah, done with this. It's not productive. Best wishes.

I'm sure Cairo's "friends" will be hearing about the responses from this site. And undoubtedly they will "agree" so they don't create tension. It'll be Cairo's topic of discussion for a LONG time.
I believe everyone here bought our Audi's b/c we like/love the cars. Not for the Freebies or a false sense of corporate appreciation.

[Audi_Salesman]

Did you pay sticker for the car or did you beat up the salesman for any profit that was in the car? I sell Audi's and customers that have to wait extra for financing or have to wait too long for there car to be detailed we will offer them something. Most people will ask for something and in most cases they will get it just because it's not a big deal. We won't just go and grab a jacket of the wall and give it to someone just because they bought a car.


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[Cairo94507]

I went to the dealership and met a salesman from whom I purchased a MBZ 2 years ago. Same person owns a few different dealerships. The MBZ guy moved over to Audi. I told him what I wanted and gave them my price to which they agreed and ordered the car. All in less than 1 hour. I was told 8-10 weeks for it to arrive. I took him a nice bottle of Cabernet as a thank you because that is the way I am. I realize some of you will believe that is bribery or something.

Car took 16 weeks and the dealership screwed up the order and I caught their mistake and they reordered the car. I did not beat them up on price-they accepted my offer. Given the ease with which the deal was made, the delay I experienced in my car arriving and having to rent a car as I sold my DD based upon their delivery estimation, I had hoped they would do something to acknowledge the ordering problem and delay in delivery. I guess I come from Mars where I believe you take care of your clients and treat them right. I have since learned on this forum, that is not the way it is done. I have always believed that you (yes you) can spend your money any way you want - heck, throw it away or burn it, I don't care. I own my own business and work hard to stay in business and thrive. That's a lot different than working for someone else as you have no skin in the game. I always take care of good clients and let them know I appreciate their business with a small token of my appreciation when the time is right. I must be doing something right (in my mind) as I am still in business and survived a horrible economy over the past 8 years.....

[tateltot]

...stuff...

There's a difference between being generous with your customers and your customers expecting a gift on top of the goods or services they've purchased.

On top of that, you used a supposedly impressive dollar figure and your own personal success to further justify this assumed gift under the umbrella of "it's good business."

There's quite a difference between "anyone else think the Audi magazine was silly?" And "I can't believe Audi doesn't appreciate me enough to give me a four-ring headband with matching leg warmers. I deserve a gift for spending $140,000. I know business and that's not good business."

That's what the contributors to this thread have issue with. It's really none of our business how you feel. However, the majority of the contributors here spent a veritable pile of money on an unnecessary, premium, luxurious mechanical toy. And that's what we received. To presume we bought into some familial, warm, appreciative corporate partnership is excessive, entitled and unrealistic.

Audi will do what's best for Audi and we will do what's best for us. Assuming otherwise leads to disappointment.

Also, you failed successfully leaving this thread after presumably dusting us off your hands. :)

[chris164935]

To add fuel to the fire, the GM at the dealership we went to practically gave us free reign to take what we wanted from their swag kiosk. I got a stainless steel thermos, a draw-string backpack, an Audi Sport hat, a couple key chains, and a tote bag. I was gonna get an Audi Sport license plate frame as well, but they were out.

Oh, I guess I got the Homelink system, rubber mats, and grocery hooks for free as well...

[shtaka]

FWIW, when I drove Saabs, I received a Saab logo'd blanket and an aluminum pen, pencil and tire gauge on the first anniversary of my leases. And yes, it did leave me with a warmer and fuzzier feeling about Saab as a company. Not that it did them much good...

[S3Danny]

I went to the dealership and met a salesman from whom I purchased a MBZ 2 years ago. Same person owns a few different dealerships. The MBZ guy moved over to Audi. I told him what I wanted and gave them my price to which they agreed and ordered the car. All in less than 1 hour. I was told 8-10 weeks for it to arrive. I took him a nice bottle of Cabernet as a thank you because that is the way I am. I realize some of you will believe that is bribery or something.

Car took 16 weeks and the dealership screwed up the order and I caught their mistake and they reordered the car. I did not beat them up on price-they accepted my offer. Given the ease with which the deal was made, the delay I experienced in my car arriving and having to rent a car as I sold my DD based upon their delivery estimation, I had hoped they would do something to acknowledge the ordering problem and delay in delivery. I guess I come from Mars where I believe you take care of your clients and treat them right. I have since learned on this forum, that is not the way it is done. I have always believed that you (yes you) can spend your money any way you want - heck, throw it away or burn it, I don't care. I own my own business and work hard to stay in business and thrive. That's a lot different than working for someone else as you have no skin in the game. I always take care of good clients and let them know I appreciate their business with a small token of my appreciation when the time is right. I must be doing something right (in my mind) as I am still in business and survived a horrible economy over the past 8 years.....

Huh, thought you were done.

Your sales guy probably thought you were hitting on him when you took him a bottle of wine.

[UWbadger91]

I was bummed too as I read about people getting key chains or coffee mugs in the mail from Audi. I'm not losing sleep over it though since I can spend $20 and get those items, which is a drop in the bucket.


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[Cairo94507]

True enough. I added my last reply because of the Audi salesperson who commented and raised a good point re "did I beat them up on price".

[name.goes.here]

So I bought my '16 S3 Prestige with 19" PP, etc., almost 2 months ago. When I picked up the car I got absolutely nothing from the dealership except the car and 2 keys. Yesterday in the mail I received a nice white box from Audi of America. I was hoping for a small gift to say, "Thanks for buying our car". Nope. It's a freaking magazine and a plastic card with Audi warranty phone numbers. Seriously? I drop some decent money on their car and that is what I get? A magazine!

Come on Audi, please learn how to appreciate your customers.

FWIW; I received the same thing when I purchased my A6.

For other car brands I owned from MB, Acura, Jeep, Honda or Volkswagen I did not receive a thing.

So, in my opinion, I consider it to be a nice gesture on behalf of Audi to at least acknowledge my purchase.

[Mrfrench]

My dealer gave me the best gift of them all, an accidental 5k price reduction on the final invoice.