Made a mistake in praising ECS tuning

[Royal769sr]

I ordered a new clutch master cylinder from them because I trusted them as a source before. Well even though the part cost about $30 more than a different place I found, I went with ecs.

Well I get my part and of course it's wrong. Called them up and they after being on hold forever while the guy did some checking he hangs up on me. I call back and get "well I said hello several times and didn't hear anything so ."

uploadfromtaptalk1461264007059.jpg
How about "sorry we got disconnected and for the inconvenience! " Then he says it looks like the part is incorrectly listed sorry. Do you want a refund?

Do you have the part or not? Yes but we need ours back first.
Now I am out another week or more without my car because of them and no discount or anything.

Thanks

Sent from my SGH-M919 using Tapatalk

[rollerton]

NO way. Bad customer service from ECStuning..?

First I've ever heard of it!

Sorry, just sarcasm. I've done the same thing..every year or two I give them another chance and I just don't know what it is, I figure it's me or it's personal but they burn me in one way or another every time. Doesn't matter how specific I am about a part it's usually wrong and they fall just a bit short of taking responsibility.
If they'd just admit flat-out that they screw up it'd be a different story. But they fight it.

[4rings2turbos]

Like/hate relationship with ECS here.

I think they're too big for their britches really.

[G0to60]

They've been pretty good for me on the few times that I've bought from them. Granted, I have a pretty good VW/Audi parts store so I don't need to order from them often. I do think that they've gotten a little too big so hopefully they don't go too far off the deep end.

[alien_brain]

Like/hate relationship with ECS here.

I think they're too big for their britches really.

pardon me but why the hell did you so fiercely defend their prices in the wiper thread? you like to read your own posts dont you... thats all i can think of.

[4rings2turbos]

Let's not dig this up again, you still don't understand. It was inappropriate to post a competitors advertisement in a forum vendor's thread and then proceed to state that chinese plastic with flaws visible in a low resolution image was the same quality as the OEM German being sold by ECS. Your posts were both rude and misleading.

-no one said you or anyone else has to shop at ECS
-no one told you not to make a new thread to share the price you found
-no one told you not to buy chinese
-no one tried to justify ECS' price, merely to state that it was OEM which ALWAYS carries a premium
-that thread had nothing to do with ECS' customer service
-this is the last I will talk of it, if you disagree; so be it.

[4rings2turbos]

Or you're trolling.

[alien_brain]

im typing whats on my mind thank you very much i dont need you to ok it.

[julex]

Just make sure you get ORIGINAL audi part for this, see what happened to aftermarket one I got few months ago:

http://www.audizine.com/forum/showth...-Audi-OE-parts

[ECS Tuning-Audi]

I ordered a new clutch master cylinder from them because I trusted them as a source before. Well even though the part cost about $30 more than a different place I found, I went with ecs.

Well I get my part and of course it's wrong. Called them up and they after being on hold forever while the guy did some checking he hangs up on me. I call back and get "well I said hello several times and didn't hear anything so ."

How about "sorry we got disconnected and for the inconvenience! " Then he says it looks like the part is incorrectly listed sorry. Do you want a refund?

Do you have the part or not? Yes but we need ours back first.
Now I am out another week or more without my car because of them and no discount or anything.

Thanks

Sent from my SGH-M919 using Tapatalk

Apologies about how this was handled, it will definitely be addressed. Our standard exchange policy was provided. We would need the return to be received prior to shipping a replacement, or a new order can be placed and we would refund once receiving the return. We would even be happy to offer expedited shipping if needed. Could you PM me some order info?

Thanks!

Jason

[bmoreS4]

Like/hate relationship with ECS here.

I think they're too big for their britches really.

Same here, use them a ton over the years, but the CS and inventory control is pretty bad.

[Royal769sr]

Apologies about how this was handled, it will definitely be addressed. Our standard exchange policy was provided. We would need the return to be received prior to shipping a replacement, or a new order can be placed and we would refund once receiving the return. We would even be happy to offer expedited shipping if needed. Could you PM me some order info?

Thanks!

Jason

Thank you for addressing this. Pm sent

Sent from my SGH-M919 using Tapatalk

[NuGGet_PuFFer]

Fuck ECS, europaparts.com FTW!

[Robsa6]

Gotta say I've got experience with both ECS and Europa and hands down Europa is leagues ahead of ECS In all aspects except for the assembled kits offered by ECS. I ended up replacing a transmission after calling ECS and verifying a throwout bearing that got left off an order and when I was stuck in the middle of Queens in December at 2am with clutch fluid running all over the ground from over extending the slave cylinder I bent shift forks getting the car home. The whole ordeal cost me over 1000$ because I was told the throwout bearing for the clutch I bought from them (1300$) was the same as stock. Yeah I should have measured installed height but really? The phone call should have been sufficient to clarify. Europa on the other hand pretty much knows off the top of their head what is in stock and what isn't.

[5spdJunkie]

I've had the same experience as the OP. I've paid their outrageous expedited shipping prices because I needed a part, only to end up with the wrong part. Then of course I had to pay for the part again and they whined went I wanted them to ship me the replacement at the same service level I paid before.

I use Europa as much as possible. Their prices are good and they have fair shipping practices.

[alien_brain]

one really wonders why ECS doesnt take steps to improve their game. its pretty obivous to see by the opinions of the people posting here that something isnt working. are they all acceptable collateral damages of business?

[NuGGet_PuFFer]

one really wonders why ECS doesnt take steps to improve their game. its pretty obivous to see by the opinions of the people posting here that something isnt working. are they all acceptable collateral damages of business?

Because they're making so much money, they don't give a shit.

[5spdJunkie]

Because they're making so much money, they don't give a shit.

This. They remain the only place to have nearly everything you could need in stock on a regular basis. And I think they do a lot of indy shop business for be the same reason. Sometimes we have no choice but to hold our nose and give them our money.

[audinutt]

This. They remain the only place to have nearly everything you could need in stock on a regular basis. And I think they do a lot of indy shop business for be the same reason. Sometimes we have no choice but to hold our nose and give them our money.

Nah. I haven't bought anything in years. 2 credit card fiasco. Over charging for shipping. Done.
I spend at least 5k a year on parts but ECS sees none of it

Sent from my SM-N900V using Tapatalk

[4rings2turbos]

Because they're making so much money, they don't give a shit.

Lol, so true. Many people just blindly use them for everything regardless of price. They do many things right: they have an easy to use and appealing website, their assembled kits are usually pretty good- especially the timing belt kits, tons of desirable mods and they flash them everywhere. I'm pretty sure on a psychological level this makes people feel good about the products or even makes maintenance items feel like a mod.

I have a friend that did this for a long time. I would shame him for not price shopping after I heard what he spent on some things. He shops around now, but he'd still probably exclusively shopping ECS if I hadn't said anything.

It's not all bad news though. They used to SUCK at packing but they've gotten exponentially better in the last 3 years.

[julex]

They spend some good money on having a website that basically has no competition especially the proprietary stuff like 10 images of most parts so that you see exactly what you're buying. I love that part as I use their imagery here and there to compare parts etc.

[ECS Tuning-Audi]

Gotta say I've got experience with both ECS and Europa and hands down Europa is leagues ahead of ECS In all aspects except for the assembled kits offered by ECS. I ended up replacing a transmission after calling ECS and verifying a throwout bearing that got left off an order and when I was stuck in the middle of Queens in December at 2am with clutch fluid running all over the ground from over extending the slave cylinder I bent shift forks getting the car home. The whole ordeal cost me over 1000$ because I was told the throwout bearing for the clutch I bought from them (1300$) was the same as stock. Yeah I should have measured installed height but really? The phone call should have been sufficient to clarify. Europa on the other hand pretty much knows off the top of their head what is in stock and what isn't.

Somethings not quite adding up here... All of the clutch kits we offer include a throw out bearing that is meant for that kit. Curious to know which kit you were using.

Jason

[R490]

Like/hate relationship with ECS here.

I think they're too big for their britches really.

I feel exactly the same.

I remember they had a one penny sale. Where licence plate frames, lanyards and stickers all cost a penny. I tried to buy a sticker, the damn shipping was $7.00 and I'm only a couple states over from where they ship from.

Then I got free stickers and an air freshener from ModdedEuros.

God I sound cheap, haha.

[4rings2turbos]

Lol. Yes, yes you do. Haha.

I'll continue to support them a bit though. They do such a great job with their selection.

[14S4GWM]

ECS shipping is ridiculous. 98 cent plastic rivet costs 8$ to ship. I definitely use the site to look for stuff but to try to go to other places for purchase.

[R490]

Lol. Yes, yes you do. Haha.

I'll continue to support them a bit though. They do such a great job with their selection.

I agree, they're still my go-to for finding parts. I'm yet to find a site that has the selection that they do.

[bpark1210]

My BBK ordeal still resonantes whenever I look for parts. Thier attitude is always we're right, you're stupid, send it back while we keep your money hostage, even though it's truley our mistake, then try to send a weak unaplogetic reason to explain what happened. I try to avoid ECS but damn their assembled kits are too good to pass up sometimes. I'll admit I try to stay clear but recently blasted off an order for a buddies B7 Wag that needed some maintenance.

[rollerton]

My BBK ordeal still resonantes whenever I look for parts. .

I Was wondering if you'd have anything to say on this...

[MrWalker]

Damn I've been using ecs for years now and solar never had any issues that you guys have had. i really like them but now i guess i need to look at other options. always had them as my first and only go to for parts. hope your situation gets better Royal.

[Robsa6]

Somethings not quite adding up here... All of the clutch kits we offer include a throw out bearing that is meant for that kit. Curious to know which kit you were using.

Jason

Uh... I know the kits are SUPPOSED TO INCLUDE the throwout bearing! That's the problem I encountered... Refresher:
purchased a Clutchmasters FX 300 clutch, pressure plate, throwout bearing, fidanza flywheel, flywheel bolts. to the tune of $1290 or so.
I was also installing ko4's, doing the timing belt etc while I was at it so the car was apart when the order was placed.
On a Friday the order arrived. ( I think I still have video somewhere of the opening and inspection of the kit)
I opened the box and to my dismay there was no throwout bearing in the box.
Called ECS and had some kid answer the phone and after trying to tell me that clutchmasters kits didn't come with a throwout bearing and did I want to purchase one since I forgot to at the time of order I asked to speak to his boss... I was put on the phone with someone else who I don't recall at the moment and after going over the whole scenario again I was told that the stock bearing would work just fine.
I was using my bosses shop space for a clutch install and was already catching shit over having my entire car apart all over his space and went out and bought a new throwout bearing. Got the whole car back together to bust the slave cylinder because the throwout bearing was too short. I thought that the slave had just seen better days and bought another one. Bled the clutch again and had an ok pedal and test drove the car to have it bust ANOTHER slave this time in the middle of Queens NY in the middle of the night with my girlfriend in the dead of winter. I limped the car back to my hotel and got it towed back to the garage. Finally got the throwout bearing that I was supposed to have gotten with the kit and took the transmission back out of the car. ( this is twice) worked on it all night, got the clutch bled and couldn't get the car into gear! F*&^%!!! Took the transmission BACK OUT (3rd time) and realized it had two bent shift forks and had to buy another O1E. Drove from West Orange New Jersey to Bethlehem PA after being up all night and bought another transmission that I knew nothing about (cost $1100.00)brought it back to the shop and put it in with yet another slave cylinder to finally get the car moving and driving the way it should have to begin with. Oh and all this happened at the same time my girlfriend flew up from NC to "hang out" with me for a week... (She ended up having to catch a cab back to the airport because the car was still on the lift when her ticket was set for) Needless to say I was not happy at all. The lesson here? Don't trust your "exclusive" Audi supplier? No my lesson was to not use ECS anymore. In your defense you did send a new throwout bearing overnight after I already ruined the transmission and raising HELL. Granted I could have made a different choice in the middle of the night to wait on a tow truck in 10 degree weather with my girlfriend ready to kill me and saved the transmission but if you'd been sitting on the side of the road in queens with the same group of rough looking people wandering back and forth looking into your car you might have made the same choice I did. My problem was 100% precipitated by your "tech" verifying the throwout bearing was the same and I was good to go and then when I wanted you to help me out with my time I was told that " I should have taken it to someone who knows these cars"!!! I've had 4 c5 a6's 2 of which I stage three'd myself all of which have had any and ALL work performed by myself all have been self tuned and ALL are still on the road as we speak other than the totaled one. While not as vast as your's I'm sure my experience is sufficient to have performed the job. Had I been told "I don't know if a stock bearing will work" I would have spent some time taking measurements and figuring out the stack height. I think you guys did end up offering some kind of gift card or something. I don't remember the amount or the outcome but it was an insult after the cost I incurred because of this.

[alien_brain]

dzaaaam bro that was intense

[NuGGet_PuFFer]

Uh... I know the kits are SUPPOSED TO INCLUDE the throwout bearing! That's the problem I encountered... Refresher:
purchased a Clutchmasters FX 300 clutch, pressure plate, throwout bearing, fidanza flywheel, flywheel bolts. to the tune of $1290 or so.
I was also installing ko4's, doing the timing belt etc while I was at it so the car was apart when the order was placed.
On a Friday the order arrived. ( I think I still have video somewhere of the opening and inspection of the kit)
I opened the box and to my dismay there was no throwout bearing in the box.
Called ECS and had some kid answer the phone and after trying to tell me that clutchmasters kits didn't come with a throwout bearing and did I want to purchase one since I forgot to at the time of order I asked to speak to his boss... I was put on the phone with someone else who I don't recall at the moment and after going over the whole scenario again I was told that the stock bearing would work just fine.
I was using my bosses shop space for a clutch install and was already catching shit over having my entire car apart all over his space and went out and bought a new throwout bearing. Got the whole car back together to bust the slave cylinder because the throwout bearing was too short. I thought that the slave had just seen better days and bought another one. Bled the clutch again and had an ok pedal and test drove the car to have it bust ANOTHER slave this time in the middle of Queens NY in the middle of the night with my girlfriend in the dead of winter. I limped the car back to my hotel and got it towed back to the garage. Finally got the throwout bearing that I was supposed to have gotten with the kit and took the transmission back out of the car. ( this is twice) worked on it all night, got the clutch bled and couldn't get the car into gear! F*&^%!!! Took the transmission BACK OUT (3rd time) and realized it had two bent shift forks and had to buy another O1E. Drove from West Orange New Jersey to Bethlehem PA after being up all night and bought another transmission that I knew nothing about (cost $1100.00)brought it back to the shop and put it in with yet another slave cylinder to finally get the car moving and driving the way it should have to begin with. Oh and all this happened at the same time my girlfriend flew up from NC to "hang out" with me for a week... (She ended up having to catch a cab back to the airport because the car was still on the lift when her ticket was set for) Needless to say I was not happy at all. The lesson here? Don't trust your "exclusive" Audi supplier? No my lesson was to not use ECS anymore. In your defense you did send a new throwout bearing overnight after I already ruined the transmission and raising HELL. Granted I could have made a different choice in the middle of the night to wait on a tow truck in 10 degree weather with my girlfriend ready to kill me and saved the transmission but if you'd been sitting on the side of the road in queens with the same group of rough looking people wandering back and forth looking into your car you might have made the same choice I did. My problem was 100% precipitated by your "tech" verifying the throwout bearing was the same and I was good to go and then when I wanted you to help me out with my time I was told that " I should have taken it to someone who knows these cars"!!! I've had 4 c5 a6's 2 of which I stage three'd myself all of which have had any and ALL work performed by myself all have been self tuned and ALL are still on the road as we speak other than the totaled one. While not as vast as your's I'm sure my experience is sufficient to have performed the job. Had I been told "I don't know if a stock bearing will work" I would have spent some time taking measurements and figuring out the stack height. I think you guys did end up offering some kind of gift card or something. I don't remember the amount or the outcome but it was an insult after the cost I incurred because of this.

That fucking sucks.

[B-Time]

I cried when they bought Turner. Shipping, inventory, and customer service really do suck.

[ECS Tuning-Audi]

Uh... I know the kits are SUPPOSED TO INCLUDE the throwout bearing! That's the problem I encountered... Refresher:
purchased a Clutchmasters FX 300 clutch, pressure plate, throwout bearing, fidanza flywheel, flywheel bolts. to the tune of $1290 or so.
I was also installing ko4's, doing the timing belt etc while I was at it so the car was apart when the order was placed.
On a Friday the order arrived. ( I think I still have video somewhere of the opening and inspection of the kit)
I opened the box and to my dismay there was no throwout bearing in the box.
Called ECS and had some kid answer the phone and after trying to tell me that clutchmasters kits didn't come with a throwout bearing and did I want to purchase one since I forgot to at the time of order I asked to speak to his boss... I was put on the phone with someone else who I don't recall at the moment and after going over the whole scenario again I was told that the stock bearing would work just fine.
I was using my bosses shop space for a clutch install and was already catching shit over having my entire car apart all over his space and went out and bought a new throwout bearing. Got the whole car back together to bust the slave cylinder because the throwout bearing was too short. I thought that the slave had just seen better days and bought another one. Bled the clutch again and had an ok pedal and test drove the car to have it bust ANOTHER slave this time in the middle of Queens NY in the middle of the night with my girlfriend in the dead of winter. I limped the car back to my hotel and got it towed back to the garage. Finally got the throwout bearing that I was supposed to have gotten with the kit and took the transmission back out of the car. ( this is twice) worked on it all night, got the clutch bled and couldn't get the car into gear! F*&^%!!! Took the transmission BACK OUT (3rd time) and realized it had two bent shift forks and had to buy another O1E. Drove from West Orange New Jersey to Bethlehem PA after being up all night and bought another transmission that I knew nothing about (cost $1100.00)brought it back to the shop and put it in with yet another slave cylinder to finally get the car moving and driving the way it should have to begin with. Oh and all this happened at the same time my girlfriend flew up from NC to "hang out" with me for a week... (She ended up having to catch a cab back to the airport because the car was still on the lift when her ticket was set for) Needless to say I was not happy at all. The lesson here? Don't trust your "exclusive" Audi supplier? No my lesson was to not use ECS anymore. In your defense you did send a new throwout bearing overnight after I already ruined the transmission and raising HELL. Granted I could have made a different choice in the middle of the night to wait on a tow truck in 10 degree weather with my girlfriend ready to kill me and saved the transmission but if you'd been sitting on the side of the road in queens with the same group of rough looking people wandering back and forth looking into your car you might have made the same choice I did. My problem was 100% precipitated by your "tech" verifying the throwout bearing was the same and I was good to go and then when I wanted you to help me out with my time I was told that " I should have taken it to someone who knows these cars"!!! I've had 4 c5 a6's 2 of which I stage three'd myself all of which have had any and ALL work performed by myself all have been self tuned and ALL are still on the road as we speak other than the totaled one. While not as vast as your's I'm sure my experience is sufficient to have performed the job. Had I been told "I don't know if a stock bearing will work" I would have spent some time taking measurements and figuring out the stack height. I think you guys did end up offering some kind of gift card or something. I don't remember the amount or the outcome but it was an insult after the cost I incurred because of this.

That is very unfortunate and we do apologize for how it was handled. We have the proper part listed on the site which is specifically for that clutch kit, not sure why it was overlooked. Though the person who handled this has left our company.

Jason

[NuGGet_PuFFer]

That is very unfortunate and we do apologize for how it was handled. We have the proper part listed on the site which is specifically for that clutch kit, not sure why it was overlooked. Though the person who handled this has left our company.

Jason

Left, or was fired? The latter, I hope.