HEADS UP: audi no longer covering oil consumption warranty 100%

[Furly]

Took my B8 to audi twice for oil consumption, they deemed it consumed abnormal amount of oil and needed new pistons and rings.
The car was well below the 80k mile warranty at the first visit. The paper said it still is covered for the OC warranty. But audi declined to cover it because I'm missing 1 oil change receipt.
After some back and forth with the dealer, they said audi would do a "goodwill" and cover 50% of the cost, leaving me to pay around $2,600 out of my own pocket. The car has a full service history except a 65k mile service documented. When I asked the service department why, they said audi just started denying warranty jobs for oil consumption if you do not have every single maintenance receipt. Which is shady because not everyone that owns the car is a 1st owner and has all of the documents. I pulled every record from elsa and carfax and everything I could but they still won't do the job.
They are giving me 28 days to decide if I want to accept their goodwill 50% coverage. When I call AoA they won't talk to me about it and tell me I have to take it up with the dealership. When I call the dealer they tell me to take it up with AoA.
Pretty disappointed at how they are handling this, considering they agreed to this in a class action settlement.

[DOCEVG]

If in fact this was agreed to as part of the class action settlement, which itself is likely backed by a court order approving the settlement, I'd send copies of the settlement (and order) to your dealer and AOA; both are too smart to breach a court ordered settlement (which leads me to believe there might be something about the settlement that does not cover your situation). Good luck!

[JesssMooo]

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[pierreb]

That's disgusting

[kdaffy]

I recall having proof all oil and oil filter maintenance was language in the settlement. However, this is pathetic.

You could try another dealer perhaps, maybe someone on the forum local to you can make an intro to their SA/dealer who is amicable and has done the service for them.

If you know an indie, maybe they can help you "find" the missing receipt?

Good luck and sorry, this sucks.

[Audibot]

OP, did you own the car at the 65k service? If it was performed by somewhere reputable, then they should have a copy. If it was a previous owner who did it, I would suggest doing whatever you can to find/get into contact with them to find where it was done.

[bakedziti]

I recall having proof all oil and oil filter maintenance was language in the settlement. However, this is pathetic.

You could try another dealer perhaps, maybe someone on the forum local to you can make an intro to their SA/dealer who is amicable and has done the service for them.

If you know an indie, maybe they can help you "find" the missing receipt?

Good luck and sorry, this sucks.

This brings up a really good point; although it would basically entail that you lie. My local shop, not my local dealer, prints all of their receipts on a piece of plain white paper out of formatted spreadsheet. You could easily "find" this receipt, and how could they deny that it was a receipt from an oil change?

I guess I was lucky, because I was a few thousand outside the extended warranty, had just bought my car, and had no service records, but had no issues once I pulled AoA into the mix. They even approved stage II without my oil light coming back on, so I paid nothing out of pocket. Do you have another dealer that may want to help you out more?

[bermudakid]

So this basically means those of us that do our own oil changes are screwed huh....

[Shimmy]

So this basically means those of us that do our own oil changes are screwed huh....

was just about to post the same comment

[pierreb]

Back to the old adage: dump your Audi before the warranty/CPO is up. Good grief.

[14S4GWM]

So this basically means those of us that do our own oil changes are screwed huh....

Rule #1. Keep all your receipts

[helldriver]

Glad I got mine done and successfully last summer, they did something right there, now to the crap cylinder head design, broken valve springs and lifters at only 78,000 miles, suck it audi!, and yes timing chain and tensioner are just fine.....

[Avantmaniac]

Well, I just took mine today and my dealer will perform the 55k miles service which is due soon. From there they will perform the stg 1 test and will determine whether my car is affected and I'm pretty sure it is. If any case AoA denies any faulty, I have my extended warranty kicks in since it's a comprehensive bumper to bumper coverage.

[ducati]

I heard from a service rep in Canada they deny almost 75% of the oil consumption fixes because 1) missing one or more oil changes receipts 2) mods 3)incomplete repair records 4)Car was in accident and repaired by a "non Audi shop".AOC is a useless in handling a well known manufacturer defect.If it was safety issue they would have fixed it asap without questions.If I can get another few years out of my Audi I be happy.Its burning oil but still runs great.No misfires,no leaks,no smoke.I keep a extra litre of oil in my car and hope for the best.Yes I was deny the repair because I cannot get a full service record from the previous owner.I just did a 1500km road trip and top off but the car ran perfectly.

[The Infiltrator]

I'm probably screwed since I still haven't brought mine in even though I have 40k miles on it. I've always done my own oil changes and have a ton of mods I'd have to take off.

I put a quart in every 1k miles.

[pierreb]

I'm probably screwed since I still haven't brought mine in even though I have 40k miles on it. I've always done my own oil changes and have a ton of mods I'd have to take off.

I put a quart in every 1k miles.

Depends on dealer. As long as you're not TD1, you have a chance. Definitely get it flashed to stock before getting a case started. At 1k/qt you definitely have a case.

[14S4GWM]

Buddy of mine got his fixed 2 months ago with not 1 receipt in hand for anything. Guess he got lucky, 2010 with 96k on the clock.

[Bszczepanski]

Just got mine done 2 weeks ago. My 2009 A4 has 60k miles and was burning a qt of oil every 400 miles. Had to provide receipts of my oil changes since the 45k maintenance. If you know a shop they can create one for you. I know others that have and Audi paid for it. I still think it was shady I never got a notice about the oil consumption that they would repair it and I'm the original owner.

[COLD13]

If you put 1 quart in every 1000 miles, isn't that technically an oil change? I mean seriously, if you need to add oil that frequently why do you even need to change the oil? would receipts from added oil work?

[dracolnyte]

I heard from a service rep in Canada they deny almost 75% of the oil consumption fixes because 1) missing one or more oil changes receipts 2) mods 3)incomplete repair records 4)Car was in accident and repaired by a "non Audi shop".AOC is a useless in handling a well known manufacturer defect.If it was safety issue they would have fixed it asap without questions.If I can get another few years out of my Audi I be happy.Its burning oil but still runs great.No misfires,no leaks,no smoke.I keep a extra litre of oil in my car and hope for the best.Yes I was deny the repair because I cannot get a full service record from the previous owner.I just did a 1500km road trip and top off but the car ran perfectly.

could try to report to EPA and tell them that the engine defect is causing a lot more pollution than permitted. make them recall all 2.0T

[armnloaded]

I heard from a service rep in Canada they deny almost 75% of the oil consumption fixes because 1) missing one or more oil changes receipts 2) mods 3)incomplete repair records 4)Car was in accident and repaired by a "non Audi shop".AOC is a useless in handling a well known manufacturer defect.If it was safety issue they would have fixed it asap without questions.If I can get another few years out of my Audi I be happy.Its burning oil but still runs great.No misfires,no leaks,no smoke.I keep a extra litre of oil in my car and hope for the best.Yes I was deny the repair because I cannot get a full service record from the previous owner.I just did a 1500km road trip and top off but the car ran perfectly.

Yeah i'm just gonna keep topping mine off as well i changed my pcv valve it was fine at first then after getting an oil change its burning much faster lol.


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[Avantmaniac]

Today - AoA has decided to replace My buddy's 2009 Avant piston rings, he has 130k miles on the clock. So for those who has doubt if they car has high mileage, I have proof that AoA still honor this recall.

[SDF1]

Not exactly guys.

Audi requires the CURRENT owner to have all the receipts of the maintenances since he was the owner.
So if you own it now from 0km - 75,000km and didn't do 1 oil change.
Sell it to Joe which takes it for 75,000km oil change. Then goes to dealer at 78,000km telling them it is burning oil, he only needs to show them service between 75,000 and today.

I think it's time to sell your car to your friend.

[Avantmaniac]

My friend bought the car back at the end 2012 (70k miles) and it's certified from Audi dealer. I'm not sure whether he had all the oil change receipt but what I know the dealer took his car for stg 1 about 2 weeks ago and 500miles later, they approved for stg 2 fix since his car still burned oil excessively.

[Avantmaniac]

But again I'm not sure about Audi Canada how they honor the recall, for sure Audi USA still do.

[armnloaded]

My friend bought the car back at the end 2012 (70k miles) and it's certified from Audi dealer. I'm not sure whether he had all the oil change receipt but what I know the dealer took his car for stg 1 about 2 weeks ago and 500miles later, they approved for stg 2 fix since his car still burned oil excessively.

Well yeah if its from a certified Audi Dealer. I bought mine from somewhere else and i tried contacting the dealer locally and they were asking for the service history. I called the original dealer asking for the service history they wont give it cause im not the original owner.


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[EuroxS4]

I think you should choose wisely when you title your threads.Its not that they are choosing not to cover it.But much rather declining to cover because it wasn't maintained.If the vehicle wasn't maintained and you have no proof.Then they can't be held liable for an issue that could of been caused by lack of maintenance.

FYI this is standard practice for the past 10+ years with every manufacturer.


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[BlkS5]

Should have gone to another dealer. They are lying. I bought my sons used, had no records and they did the repair. This was a class action suit that they had to repair back then and provide a loaner car.