Getting the run around by audi dealer after oil consumption tests.

[Furly]

So basically my 2.0T was burning oil. Took it in for the phase 1 test. It still consumed oil. Brought it back, and now the dealer is giving me complete crap and a hard time, I feel like they may be trying to get out of doing phase 2.

Car was purchased used with 65k.

They audi dealer just called me and said they need the 55k and 65k service records from me in order to do phase 2. I told them I don't have them and I called the dealer and they don't either. But audi has every record up until just before the 55k mile service.

So I called another dealership and they told me they have never asked any customer for service records to perform this warranty work.
I called AoA and they won't do anything about it since it's an open claim with an independently owned audi dealer.

Has anyone else here had this kind of BS happen to them ? I took the car to the dealer twice for the phase 1 test and now for the phase 2. And I feel like I'm getting the run around.they said audi is rejecting the repair and They are saying they are attempting to talk AoA to do it out of "goodwill" since I'm outside of the warranty, but I've taken it there with 68k miles the first time and now 76k miles for phase 2. That should still be under warranty.

Just want to get your guys thoughts here.

[pierreb]

I believe you're well within your rights. I'm not understanding the AoA response to be honest.

[richardm0025]

Go to a different dealer!


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[Furly]

I spoke with a manager at anther dealer. Gave him my vin, he said the car is 100% still under warranty and he doesn't understand why they are declining to fix the problem. He even sent me a paperwork showing it is. So I asked the service writer to have his manager call me , 2 minutes later the service writer calls me all pissed off like a little kid , saying this manager doesn't know shit, why didn't I take my car there, im offended , im going out of my way above and beyond to get this fixed". This is seriously the biggest joke of an audi dealer I've ever dealt with.

He said I can pick the car up today or wait til Monday to see if audi will cover it under goodwill. What would you guys do?
Would picking it up fuck up the phase 2 process since phase 1 has been done twice already at different dealers ? This whole thing is becoming a joke.

[pierreb]

Take the car to the other dealer that gave you the correct info.

[pierreb]

Assuming they're willing to take over the case.

[q5 dave]

what dealer?

[AUDIMAN33]

what dealer?

He's in Cali bro....

[Black_Pearl_B6]

I went through this also, I really don't know what AOA is for, it's pointless there is nothing they can do, you are at the mercy of the dealership, and that was a direct quote from them, honestly it's a building full of useless people every time I have called there was nothing they could do for me and it took weeks to hear back

[Furly]

Take the car to the other dealer that gave you the correct info.

This dealer is trying to tell me that "no matter where I take it, AoA will reject the service"

Not sure if he's bullshitting me or what.

If the other dealer will cover it, I'm willing to make the 4 hour drive and fly home. This dealer is seriously a joke.

[richardm0025]

This dealer is trying to tell me that "no matter where I take it, AoA will reject the service"

Not sure if he's bullshitting me or what.

If the other dealer will cover it, I'm willing to make the 4 hour drive and fly home. This dealer is seriously a joke.

The dealer that is 4 hours away will probably give you an Audi loaner to drive home. I'd call them up and explain your scenario again and see if they'll take it.

[Project Quattro]

^ This. And don't give that other dealer another cent of your business. Shady dealers rely on ignorant people to pad their profit, good dealers sacrifice a bit of profit margin to earn repeat business on the sales and the service side. Once you get the situation resolved, what you can do with AoA is call them and open a formal complaint; they'll write to the dealership to inform of the issue and reprimand them. No, AoA isn't a cure-all, but if it happens enough something may change.


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[EuroxS4]

FYI goodwill is determine by the dealer not aoa.Basically goodwill is the dealer absorbing the cost of the repair.They may get partial coverage or reimbursement from aoa.

This is where brand/dealer loyalty comes into play.If the car was purchased and services at the dealer they should go above and beyond to goodwill this m for you.However if the dealer your at is giving you a hard time you may try another dealer.Also from what I know you are only responsible for the maintnance records since you've owned the car.So if you purchased/bought the car at 67k you are only responsible for an oil change if your at 77k


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[Crucible35]

^^^^that may be true in the US (although I doubt it), up here AofC is responsible for making the decision on "goodwill" not the dealership. Goodwill is basically AofC stating that you are outside of warranty, but based on loyalty, history etc., we will cover either a portion of the repair bill or 100%. I had both stages of my oil consumption on my '09 A4 completed at 146,000 kms (66,000 kms after my warranty had expired).....there's no way the dealership can cover that repair.....so AofC jumped in and said they would cover both stages under goodwill. I had water pumps replaced out of warranty covered under goodwill by A of C as well.

[ducati]

You must be one of the few Audi owners that AOC did it as a "goodwill" because all the Audi owners I know said dealerships makes the choice to foot the bill and unless you have ALL the repair and oil change records you are screwed.I know this because almost all the Audi member in my club got refused because A) incomplete history record B) pass the KM C) mods..I'm missing two oil change receipts and they refused my fix.I went to three dealership and they all said the same.

[Crucible35]

OK....well I guess we'll agree to disagree. My experience has been quite different.
From your response it sounds like "goodwill" was never on the table since the guys at the "club" didn't have proof of maintenance/oil service.....or had mods to contend with.

[TJet1.8]

You must be one of the few Audi owners that AOC did it as a "goodwill" because all the Audi owners I know said dealerships makes the choice to foot the bill and unless you have ALL the repair and oil change records you are screwed.I know this because almost all the Audi member in my club got refused because A) incomplete history record B) pass the KM C) mods..I'm missing two oil change receipts and they refused my fix.I went to three dealership and they all said the same.

Sounds like it's at the discretion of the dealer.
I was also missing 1 oil change record, but my dealer gave me no issues whatsoever. They told me that AoC "may" request it...but that never happened.
Who's your Dealer?
Mine was Pfaff Newmarket, Pfaff Woodbridge (same owner...obviously) would have done my Stage 2 fix as well.

That sucks man!..sorry to hear that.

[contagous]

I didn't even get asked for mine plus had a bad turbo, and they still completed the stage 2. So yes I think its based on the dealer However I had called and opened a case with AoA before going to the dealer and got them on my side over the phone :)