What do you suggest that I do?

[flyfishing]

Thanks for all comments, but issue has been resolved amicably for all parties.

Thanks

[LW3]

Sorry to hear about your situation. Contacting AOA was the right thing to do so that they have all the info up front and are aware of the situation.

If it was me, I would not only have the dealership in Austin inspect the vehicle, but I would probably also have an independent shop look at it as well in effort to obtain an unbiased perspective. Based on the findings, which sounds like some sort of unreported minor accident, I would either demand it be fixed with no out of pocket expense to you (dealerships need to work that out between themselves) or that Scottsdale take the car back at no cost to you and refund you in full. If neither of those options are presented, I would then kindly demand one or the other through AOA and as a last resort consider legal action, especially if there exists proof the vehicle was misrepresented. Oh, and before anybody does anything, take as many pictures as you can detailing the damage for your records.

Ultimately it needs corrected without you spending any money or you get your money back and move on.

Good luck.

[SunDevil]

I am very familiar with that dealership. Purchased an A8, A7 and recently traded in an R8 V10. They've always been top notch.

It is odd that they would miss something like you described. Just talk with the sale manager and they should make it right for you.

[flyfishing]

It is odd that they would miss something like you described. Just talk with the sale manager and they should make it right for you.

I did. I spoke to Robert F. He told me to get it evaled at my local dealer, but appeared to me to be annoyed at myself sending him evidence of issues. He also told me that I may need to pay for repairs out of pocket and wait for a reimbursement. Sorry, but that's not gonna fly. I know that potential trap where I have to fight to get paid.

In any case, I will find out tomorrow and hopefully everything will be smooth.

[SunDevil]

What about the transport company. If you used one .... they would have logged the cosmetic condition of the car.

But I agree. A CPO car should be better.

[914dude]

Had a similar case. I got aoa invovled weeks into being given a poor CPO from Audi dealer. In the end aoa and dealer offer me cash back.

[flyfishing]

Had a similar case. I got aoa invovled weeks into being given a poor CPO from Audi dealer. In the end aoa and dealer offer me cash back.

What did you do or how did you proceed? Did you have to argue and fight it? Did you talk mainly with AoA?

[Speedemon]

What about the transport company. If you used one .... they would have logged the cosmetic condition of the car.

But I agree. A CPO car should be better.

I agree with this. Get their take on the condition.

[flyfishing]

Well off to the dealer it went and they said the car has had body work because there was overspray. Also bumper has multiple broken clips.

This is not what a CPO should be right? Original dealer says they will make it right, but is there diminished value due to accident?

[Speedemon]

Well off to the dealer it went and they said the car has had body work because there was overspray. Also bumper has multiple broken clips.

This is not what a CPO should be right? Original dealer says they will make it right, but is there diminished value due to accident?

I would think so. Any car appraiser worth his salt will pick up a repair.
Ask for your money back or they must source you a car you are happy with.

[martz]

sounds dodgy and not worth the headache, get your money back. Who knows what other issues the car may have that have not yet been spotted.

[Island Maser]

Let me know your advice for the following!

I bought my 2013 S7 sight unseen from North Audi Scottsdale b/c it had everything that I wanted. I didn't care b/c it is CPO. It was shipped to Austin TX. I realized a couple things: a big scratch into the plastic on one side and loose grille around passenger ACC. I didn't think too much about it b/c it was loose and just pushed it in.

Then I noticed the driver fender was not flush with the bumper. I looked under and noticed that there were missing screws holding the fender to bumper and that one screw to fender was actually broken off. I later noticed that the passenger grille around ACC sensor was loose again and saw a broken clip on the bumper.

Carfax says no accidents and I asked the sales lady if any body work had been done and she said no. I emailed sales manager and they said to take it to Audi dealer in Austin and I immediately scheduled an appt but they pushed it back to 2 weeks later and now it is almost 1 month later. I gave them the contact info and asked the sales manager to contact them ahead of time, but as far as I know that has not happened. I followed up and he appears annoyed and says that "I may have to pay for repairs and we reimburse you."

Yeah, I'm not going to fall for that. CPO says 300 point inspection and they missed this. I called Audi of America and told them what happened and got a reference number about this case.

What do you all suggest that I do? Car goes to dealer TOMORROW. I hope dealer is cooperative, but they may not be. Then what? Fight with AoA?

Thanks

This is the problem with buying a car sight unseen. You are at the mercy of the seller. You can ask for picture etc but it is not that same as getting a pair of eyes on the car. I get someone I know local to inspect it at the minimum. Frankly you did not do you home work here. On the plus side this is a CPO car and you have Audi and Audi N Scottsdale by the balls. They dropped the ball and didn't do the CPO properly and that is a big problem for Audi and Audi N Scottsdale. Tell them exactly what you want done period. If they balk tell them give your money back or the lawyers can talk. They will make it right or you get your money back. They already shipped the car and have money in the deal. It is better for them to just fix the car properly. I would only let an Audi dealer touch the car. It would have been worth the trip to see the car. I find driving them back home is the best way to learn the car. When I have shipped cars they end up with more damage then if you just drove it. The shipper should have a detailed report on the condition of the car when they picked it up. I would demand a copy of that report. The shipper could have damaged it and tried to do a quick fix. Audi N Scottsdale is a Penske store and pretty reputable. I just bought my S6 there and then they tried to screw me for the window tint for and extra $100 than if I walked in off the street. That left a very bad taste in my mouth. I said take it out of the deal. They sent me a check. I said I didn't want to finance there mistake for 5 years. I have refused to cash the check. I am going there today. Unbelievable after selling an 80k car they try and screw you for $100. Makes no sense in the business world. Audi NA jumped in right away when I was not happy.

[SunDevil]

I purchased my CPO R8 V10 from an Audi dealership sight unseen. But I also had a thorough PPI done by a company not associated or recommended by the selling dealership.

OP: They sold you a car that was mis-represented. If it can be repaired to your satisfaction and they cover all the costs ... then fine.

You said the carfax was clean. If they repair the car .... get photos and all the repair documentation for future resale.

I also would want a reputable Audi approved LOCAL repair facility to do the work. That way ... you can be on top of it all without having to ship it back and go through all that hassle.

[flyfishing]

Thanks for the advice.

I am awaiting calls from local dealer on estimates and from AoA.

[flyfishing]

On an un related note I had volume knob issues and hey said new MMI will be installed. I hope it's a newer one with the bewer modem for Audi connect!

[flyfishing]

Well I got the estimate from my dealer. $5600 in repairs.

Audi North Scottsdale says that "seems excessive" and will get back to me Monday.

[flyfishing]

So my car went to the shop finally. The estimates for repair are now $8500.

Audi North Scottsdale sold me a quite damaged vehicle. I am thinking now that I should ask them for partial refund for diminished value and/or return and find me a new car.

[flyfishing]

And now the dealer is denying the repair saying it is excessive. WTF!!!!

[SunDevil]

What a hassle. I would be livid. Personally I would be asking for a complete refund and reimbursement for your shipping costs. You were told by your salesperson that the car did not have damage. The car obviously has damage. The car was misrepresented. You paid good money for a CPO car. Not a repaired car that the dealership "somehow" missed.

Hope this turns in your favor. Again ... what a hassle.

[cohall]

So my car went to the shop finally. The estimates for repair are now $8500.

Audi North Scottsdale sold me a quite damaged vehicle. I am thinking now that I should ask them for partial refund for diminished value and/or return and find me a new car.

If I were in your position, I would reestablish contact with AoA immediately, and accept nothing less than a full refund for the vehicle plus all costs incurred. Quite frankly, I wouldn't have let the shenanigans go on for this long either, but I have OCD issues. You need to retake control of the situation.

[bonafyd]

If I were in your position, I would reestablish contact with AoA immediately, and accept nothing less than a full refund for the vehicle plus all costs incurred. Quite frankly, I wouldn't have let the shenanigans go on for this long either, but I have OCD issues. You need to retake control of the situation.

Exactly!! i'd be asking for a 100% refund of the car & all costs related to the lemon!!

[InfamousITNerd]

If I were in your position, I would reestablish contact with AoA immediately, and accept nothing less than a full refund for the vehicle plus all costs incurred. Quite frankly, I wouldn't have let the shenanigans go on for this long either, but I have OCD issues. You need to retake control of the situation.

+1, well said.

[amelen]

I had a similar case with my 2012 A7. Luckily I bought it from a dealership 30miles away, not in another state. To make a long story short, they never did the CPO inspection (supposedly because I saw it on a Saturday and I asked to have it ready for me same-day). In the end, another dealership's manager got involved and encouraged the selling dealership to make it "right". Still, it was almost an honor code for them to help me, there were very few legal obligations.

I also got AoA involved but after a very drawn out process all they could offer is some $ towards a new Audi. I wound up getting rid of the A7, but later on made use of the AoA offer of money towards a new Audi to buy the S6 I have now.

[flyfishing]

I filed a case with AoA.

I also spoke to my lawyer and he suggests that I go for repairs + refund of loss value.

THIS IS RIDICULOUS. I would have shut up if those idiots had just agreed to car repair.

[CanuckRS]

I would personally recommend asking AoA to allow you to return the vehicle and credit towards another one of your choice. The key here is be methodical, document and be nice to them. Being grumpy and/or demanding won't get you anywhere imo. Every asshole screams about lawyering up at the first sign of trouble, you'll be on their blacklist first time you do that forever. They are a billion dollar company, who really thinks you and your lawyer are scaring them in the least? I got a car replaced by talking to the right people and being very polite and respectful, they appreciate that. You gotta play the game right, be smart about it. I'd also recommend you spending a few hours to write a clear, professional, concise letter about the situation and exactly what you want the outcome to be here. Trust me, it'll get you what you want, you just have to be patient and allow them to make moves behind the scenes, they want to keep you a happy customer in the end. I'm giving you pearls here bud, Good luck.

[VVG]

1. There is no way in hell you should accept this car. Who knows what else is wrong? How do you know there was no mechanical damage?

2. Do deal with it politely and calmly with AoA. They will want do the right thing here. This is not like a warranty claim on a modded vehicle. This has to do with integrity and negligent action on the the part of the dealer. Those kinds of things can kill sales pretty fast.

[flyfishing]

I will keep you all updated on the situation.

[flyfishing]

The dealership and their denial of repairs caught me in a moment when I was speaking to my lawyer about other business matters and perhaps caught me at a "bad" time but at least in regards to the dealer, I have already stepped it up with a couple options including repair + partial refund for diminished value due to misrepresentation. If they don't agree, I already have my lawyer on retainer for other matters so he will be contacting them if needed.

In regards to AoA, I have been only but nice with them. They have a case number that will remain dormant unless needed to pursue further.

I have to play damage control right now and thus so far have been at the mercy of the dealership and or just going along with them because I just wanted the car repaired but the more I think about it, there could be a lot of hidden issues.

I am simply too busy to deal with this (run 4 companies) and stuff like this sucks up my day for no apparent reason. I need a quicker resolution so lawyer and costs if needed.

[VVG]

The dealership and their denial of repairs caught me in a moment when I was speaking to my lawyer about other business matters and perhaps caught me at a "bad" time but at least in regards to the dealer, I have already stepped it up with a couple options including repair + partial refund for diminished value due to misrepresentation. If they don't agree, I already have my lawyer on retainer for other matters so he will be contacting them if needed.

In regards to AoA, I have been only but nice with them. They have a case number that will remain dormant unless needed to pursue further.

I have to play damage control right now and thus so far have been at the mercy of the dealership and or just going along with them because I just wanted the car repaired but the more I think about it, there could be a lot of hidden issues.

I am simply too busy to deal with this (run 4 companies) and stuff like this sucks up my day for no apparent reason. I need a quicker resolution so lawyer and costs if needed.

And therein like the kicker....many of us have reached a point in our lives where time is a more needed/precious commodity than money. That's why I try to live my life to avoid hassles. They just suck up so much time. Let your lawyer get you out of this deal, and order a brand spanking new vehicle built to your specifications. You will have exactly what you want, and peace of mind.

[flyfishing]

I got a call from the dealer.

[flyfishing]

Damn this mobile site keeps submitting my response early for some reason.

Anyhow they called. They said the collision center is grossly over estimating repairs and it should be less. They want an affiliated body shop in town to take a look at it.

Hmmm now that I think about it, I guess that is not a good idea bc they are in bed with the dealer.

Sigh I don't know what to request now. I don't really want the hassle of a new car unless it is a vastly better one bc I've already put exhaust on, custom radar install etc.

I'd take repaired car + cash but how much?

[agent47]

The dealership and their denial of repairs caught me in a moment when I was speaking to my lawyer about other business matters and perhaps caught me at a "bad" time but at least in regards to the dealer, I have already stepped it up with a couple options including repair + partial refund for diminished value due to misrepresentation. If they don't agree, I already have my lawyer on retainer for other matters so he will be contacting them if needed.

In regards to AoA, I have been only but nice with them. They have a case number that will remain dormant unless needed to pursue further.

I have to play damage control right now and thus so far have been at the mercy of the dealership and or just going along with them because I just wanted the car repaired but the more I think about it, there could be a lot of hidden issues.

I am simply too busy to deal with this (run 4 companies) and stuff like this sucks up my day for no apparent reason. I need a quicker resolution so lawyer and costs if needed.

I am in accord with @CanuckRS. I had a shit experience with my cpo 2013. And tbh, I did show the dealerships a lot of patience . One issue fixed, another comes up- it just never stopped. Dealerships were courteous enough to pick the car up even 60 miles away and drop a loaner off everytime. But the constant in and out didnt stop. All it really took from my side was an email to the right people at AoA. I did not even bother talking to the regular customer service since I knew what would happen. I was very polite and explained what had happened. Next day I got a call from them, they had all the details on the car pulled up and agreed that the experience was not what they want their customers to have. They offered a pretty significant discount on a new Audi and asked the dealership of my preference to take my car back no questions asked. And this was after almost 2 yrs of the car purchase. Their regular customer care is just that- regular. For issues like this, you need to talk to the bosses.

Sent from my SAMSUNG-SM-N920A using Tapatalk

[SACTOWNB5]

So you purchased the car in late February/early March, took delivery, then a month later brought it to a dealer which did not sell you the car?
IMO, Given that you have had the car for a while before the dealer saw it and looks like you modified it a bit (miltek and lowered with the VCDS module), I would be very detail oriented in your documentation and timelines.

At this point, I would advise to only deal with AoA. Have all you documentation from the original selling dealership (hopefully they sent you pictures before purchasing), any pictures you have after taking delivery, name of the shipping company (read the fine print of what you agreed to after accepting the car), any documentation from the dealer you took it to, and the collision center, note mileages, review owner history, etc...

As others have said, be polite, however, be prepared to answer questions concisely so you don't back yourself into a corner.

[flyfishing]

No I sent pics within 2-3 days. Scheduled with dealer as soon as they had an availability, but they called and rescheduled it for weeks out b/c of short staff. All the dealer issues with rescheduling is documented so there is proof that i did not wait. I also have emails showing pictures within days of delivery.

[SunDevil]

Let me know your advice for the following!

I bought my 2013 S7 sight unseen from North Audi Scottsdale b/c it had everything that I wanted. I didn't care b/c it is CPO. It was shipped to Austin TX. I realized a couple things: a big scratch into the plastic on one side and loose grille around passenger ACC. I didn't think too much about it b/c it was loose and just pushed it in.

Then I noticed the driver fender was not flush with the bumper. I looked under and noticed that there were missing screws holding the fender to bumper and that one screw to fender was actually broken off. I later noticed that the passenger grille around ACC sensor was loose again and saw a broken clip on the bumper.

Carfax says no accidents and I asked the sales lady if any body work had been done and she said no. I emailed sales manager and they said to take it to Audi dealer in Austin and I immediately scheduled an appt but they pushed it back to 2 weeks later and now it is almost 1 month later. I gave them the contact info and asked the sales manager to contact them ahead of time, but as far as I know that has not happened. I followed up and he appears annoyed and says that "I may have to pay for repairs and we reimburse you."

Yeah, I'm not going to fall for that. CPO says 300 point inspection and they missed this. I called Audi of America and told them what happened and got a reference number about this case.

What do you all suggest that I do? Car goes to dealer TOMORROW. I hope dealer is cooperative, but they may not be. Then what? Fight with AoA?

Thanks

After rereading your post .... seems like there was some minor damage and then the car was repaired poorly. Overspray present. Curious why correction will cost $8500. Do you have the itemized repair bill? Fix the scratch in the plastic. Re-align the fender with the hood. Replace the clips on the AC vents. Paint correction to remove overspray.

You've already placed exhaust and other mods. Best scenario is for Audi to repair the vehicle and offer some type of refund/credit for the undisclosed damage. Your car is CPO which means you have warranty for anything else that shows up. Technically ... the car is used and if you're happy with it (after repairs) .... then it's time to move on.

You've learned a valuable lesson in buying used cars. If you are buying a car sight unseen .... even if CPO. Have a thorough PPI done. This would have saved you a lot of headaches.

Good luck.

PS. If you need someone local for any reason .... I am 20 minutes from this dealership.

[flyfishing]

Thanks sun devil. I have a couple missed calls from them today and will see what they say. The GM reached out to me.

I have a copy of the proposed repairs. I am not a body shop guy and just have what they tell me to go by and what repairs they suggested to me. I don't see why they would "lie" unless they feel like they have a reason for a blank check to request repairs from the dealer.

I've done PPI but for used cars. Does anyone here really do a PPI on CPO? I guess I will have to consider that now.