Originally Posted by
Barritia
Damn that's really unprofessional of APR. it amazes me at the lengths some company go to try and discredit customers experiences.
This customer has mistaken a dealer for our own company. Here's a response I've given elsewhere.
I’m not really sure what any of this has to do with us.
Here’s a timeline of events:
Dan ran our Audi S3 APR ECU tune, and later purchased our DSG software. As far as his reviews went, he seemed pleased with the software, but wanted more power. He asked if we could do a custom TTE turbo tune for him, but it wasn’t something we could provide.
He then moved onto another custom tuner in the UK and began the process of getting software for his TTE kit. He removed APR software at this point. During the tuning process, the tuner struggled to make power. TTE sent him multiple turbos to help, and Dan reached out to me looking for advice.
Dan later reported back they were able to make all the expected power once fixing something in his exhaust and intercooler. He then tracked the car, and claimed he had a catastrophic engine failure. He blamed the spark plugs for the failure and then he began the process of returning the car to stock, and selling it for a different car.
He purchased a new clubsport GTI and asked to transfer his tune. Our dealers in the UK denied the transfer, as this is not our policy.
Here’s where it gets confusing for me:
After this, Dan changed all of his youtube videos telling everyone APR software will cause engine failures. Keep in mind, he was not running APR software, or an APR turbo kit when his engine supposedly failed at the track. He claims our software broke his engine, but also claims he was still able to make big turbo power, and track the car. Furthermore, he’s still saying the engine is fine after putting it back to stock, but somehow we damaged it. Even in this thread he’s said “It hasn’t actually blown up, it runs and makes power just fine.”
This is beyond confusing.
I called Dan to see if I could figure out what was going on. I seemed to be missing some sort of back story. I’m still not sure why he’s upset with APR, or how we have any relation to his issues, or lack of issues as he’s stated above. I wish him all the best.
Thank you
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