ECS Sent the wrong part.... again!

[seandon_792]

So January 8th I ordered a few parts for my B7 S Line (forge dv, snub mount, CTS turbo FMIC). I got 2/3 parts within a weeks time but the FMIC had an expected ship date of Jan. 14th which i I figured would be fine since I scheduled an appointment with my local speed shop a month later. After receiving my snub mount and dv I get an email stating that the expected ship date was pushed back until Jan. 21th which was still okay seeing as how my appointment wasn't until today (Feb. 15th). With the huge snowfall approaching I receive my FMIC the following Friday before work. I quickly opened the box and checked its contents. Everything seemed to match up but at the same time i'm not entirely familiar with what I was looking so I closed the box and headed off to work.

After sitting on my small pile of parts for about a month today comes and I take my car up to the shop to have everything put on. I drop my car off and return home while I wait for the call to say it is ready for pick up. Needless to say I am one turn away from home when the shop calls me saying the intercooler is not for my car but is actually for a MK VII Golf. A Golf!? I quickly run in the house and check everything out online. I find out the one sent to me is $200 cheaper and nowhere near compatible for my vehicle. After calling ECS I was told that they would honor the exchange and the correct one (hopefully) would be sent to me once my return is processed.

The first incorrect product shipped to me was a set of Ziza led city lights. The ones sent were for a MKIV GLI which I was still able to use thankfully since my mother owns one.

Simply put I am not the most mechanically inclined person and do have some difficulty verifying parts on occasion but my question is where do I order from now and how should I go about this entire situation? Escalate it a higher level in the company or just be happy with the exchange?

Just really frustrated and uncertain as to what direction to take. Any advice and comments are appreciated.

[Deckster]

To be honest, I haven't had many issues with ECS but I also don't use them that often either. I typically buy my parts from Europaparts. You can check there too. It's Europaparts.com.


Sent from my iPhone using Tapatalk

[seandon_792]

To be honest, I haven't had many issues with ECS but I also don't use them that often either. I typically buy my parts from Europaparts. You can check there too. It's Europaparts.com.


Sent from my iPhone using Tapatalk

Thanks I might have to check them out. I was just looking for quality aftermarket parts but you know the old adage fool me twice etc.


B7 S-line 2.0

[ECS Tuning-Audi]

It could be that CTS shipped us the wrong one. If you have any order number or account e-mail shoot me a PM so I can keep an eye on the exchange so that we're absolutely positive we are sending out the proper part.

Mistakes do happen and we apologize for any inconvenience.

Jason

[seandon_792]

Thank you Jason. I will contact you once I get the new order number.


B7 S-line 2.0

[ignus99]

Fuck ECS. Half the time at least one part is fucked up.

Ordered a RS4 black optic grille kit with fog lights, sent me 2 left fog light inserts.
Ordered an s-line grille for another car, sent me a regular bumper grille size.

Fuck ECS. I've stopped ordering from them a LONG time ago, looks like they haven't improved their operations at all.

[Avant4me]

Advice:
How about instead of ranting on a forum...people act like adults and pick up the phone and talk to the company.
ECS has ALWAYS been very cooperative and worked with everyone I know that has wanted to return/exchange items or just order.

Been ordering from ECS, along with many other places, for over 9 or 10 years now. Never once have they treated me poorly

[ECS Tuning-Audi]

Fuck ECS. Half the time at least one part is fucked up.

Ordered a RS4 black optic grille kit with fog lights, sent me 2 left fog light inserts.
Ordered an s-line grille for another car, sent me a regular bumper grille size.

Fuck ECS. I've stopped ordering from them a LONG time ago, looks like they haven't improved their operations at all.

Sorry you feel that way. CTS is a separate supplier and they package their own parts. Which then are shipped to us and sit on our shelf to be picked and shipped. If they mess up and send the wrong part we'll never know unless the customer reports an issue when they receive it. We assume CTS sends the right parts with the right labeling/boxes. Mistakes do happen.

Jason

[Snowboardguy989]

ECS accidentally sent me a B5 vent pod almost 2 years ago. I hadn't gotten around to installing it when I realized (2 years later) it was the wrong one and they promptly allowed me to exchange it.

[seandon_792]

I've spoken with ECS and have plans to get the exchange underway once I pick the car up this evening.


B7 S-line 2.0

[swaggerwagon]

I've always had good customer service from ECS.

A good way to check the part matches is look at the invoice they ship and then look at the part number. I ordered some suspension parts for my MK7 which I ended up not needing once I got the coils off and they were easy to return. I've ordered from them for 4 years now and never had any issue. I've never had any issues with any vendor on here, now that I think about it.

[spennyb7]

ECS is an excellent company. They have always been quick to reply with issues or exchanges and are very accommodating. This CTS situation seems like it is out of their hands. I do not think Europaparts has the CTS kit.

[mlavelle92]

Advice:
How about instead of ranting on a forum...people act like adults and pick up the phone and talk to the company.
ECS has ALWAYS been very cooperative and worked with everyone I know that has wanted to return/exchange items or just order.

Been ordering from ECS, along with many other places, for over 9 or 10 years now. Never once have they treated me poorly

ECS hung up on me when I raised an issue with them just last September about buying an bremmen grille for my b7 for the sale price which expired while I was mid checkout.

[ECS Tuning-Audi]

ECS hung up on me when I raised an issue with them just last September about buying an bremmen grille for my b7 for the sale price which expired while I was mid checkout.

I'm not so sure our sales or customer service department would intentionally hang up on anyone.

Jason

[heateris]

I've order many times from ECS w/o any problems.


Sent from my iPhone using Tapatalk

[Peter.dupuis]

the only problem with ecs I've ever had was i didnt win anything on the spin game during christmas ahh

[mlavelle92]

I'm not so sure our sales or customer service department would intentionally hang up on anyone.

Jason

Well ya did, and you've lost my business forever unless you guys get ad revenue money from me checking part numbers on your site to buy elsewhere. You also shipped me a raintray cover before then with 80 linear feet of air pouches in a far too large of box, which was probably incorporated the 60 dollars shipping

[allstock]

60 dollars shipping

Seriously?!

[QuattriumMT6]

I've never had any issues with ECS customer service. They've always been polite and very quick to respond whenever I had a problem with a part. They've even helped out with a part I've ordered more than a year ago due to product defects just recently messing with my car. The key with them is to be proactive and provide the proper information. They don't have any other reason not to help resolve an issue with a customer especially when they know forums such as this exists.

[yeoj112689]

ONE TIME ECS CALLED ME STUPID!

Jk, time to grow up and be adults. Shit happens, with the amount of shipped parts its bound to happen once in a while. If you have the nerve to shit talk a company after a mess up or two, which may not even be their fault then you should take a look in the mirror. You've never made a mistake? Guess if you have you're a giant turd and should go home and rethink your life.

Bet you still go to McDonalds and I know they have fucked up about every time you go there. Again, time to be adults and find a solution.

PS. This is not directed to the OP because they were simply discussing their problematic order, but is directed to ignus99 for being such a twat. I thought Canadians were supposed to be polite?

[Sanjman]

ECS Tuning sent me a K04 accidentally instead of a K03!

Gotta love ECS!

Just kidding on the turbo. Never had an issue here either and no one can come close to their awesome website!

[reno808]

the only problem with ecs I've ever had was i didnt win anything on the spin game during christmas ahh

Yeah DEF i literally played EVERY DAY and didnt win squat. Still bitter about it.

[ericw.]

I haven't had any problem with ECS. After reading this I had to verify the contents of my most recent order and all is good. I'm up to at least 4 or 5 orders with ECS without problem.

[B-Time]

3 or 4 orders and none were pleasant. I was talked down to and hung up on by some customer service dickhead. If you google Google "ECS tuning sucks", you'll see how many people agree.