Does This Make Sense...CPO cert, Service charges and timing???

[4wheelpilot]

Need your advise about Audi procedures regarding maintenance services, their timing and (double?) charges.
Please be patient and read carefully.

Here are the specifics...
A close friend will be buying a CPO 2015 S4.
He requested and got the CPO inspection sheet to review.
He found out that the time it took the tech to complete a 300+ point inspection was 0.7 hours, rounded up to 1 hour for $130 (paid by dealer).
How is it possible to inspect a car in such detail in 0.7 hours (42 minutes!)?

But there's more and here it is...
the S4 had about 9300 miles when they did the CPO inspection and certification.
the dealership also-ON THE SAME DAY-performed the 15k service!!! the previous oil change/service was at 5100 miles and done only 8 months before!
for the 15k service there was an oil change and pollen filter change and (ANOTHER) "multi point" inspection.
the time documented for LABOR was 2.4 hours!!! (he will not be charged for this as it was done prior to his purchase date)

WHY would the dealership do the 15k service so soon after the previous oil change?
how can the time of labor on the 15k service be MORE THAN 3 TIMES that of the CPO 300+ point inspection?
as he will have audicare, how does having the 15k so soon affect the timing of the 25k, 35k and 45k services? (in other words, it will be almost 16,000 miles from 9300 miles to 25,000 miles)

this just doesn't make any sense.

what would you do if you were in this situation---specifically about how this affects the subsequent audicare services?

[PitchS4]

You realize the 300+ inspection is just marketing BS right? No codes, check the tread, break pads, change the oil. As long as nothing is visually wrong with anything that is it. CPO is really just a warranty through the dealer.

The 15k service is really just an oil change anyway. They charged the time as prescribed to gouge AOA. Dealers do this all the time. I wouldn't hesitate about the car if it is in good condition.

My CPO was very similar. It had 16k and had the 25k done while it was being CPOd.

[J.S4]

You realize the 300+ inspection is just marketing BS right? No codes, check the tread, break pads, change the oil. As long as nothing is visually wrong with anything that is it. CPO is really just a warranty through the dealer.

The 15k service is really just an oil change anyway. They charged the time as prescribed to gouge AOA. Dealers do this all the time. I wouldn't hesitate about the car if it is in good condition.

My CPO was very similar. It had 16k and had the 25k done while it was being CPOd.

^ This

I think everyone knows that the CPO moniker is more marketing than anything else. You also "pay" for the CPO warranty because those cars are priced higher than non-CPO cars. At the end of the day, who cares about the amount of time spent on the inspection as long as they honor the warranty when you have a claim. Just my .02 - others might care more.

In terms of service intervals, I don't think there's anything precluding your friend from doing the 25k service @ 20k, 35K @ 30k etc. The 10k interval is also based on the lesser of mileage and one year's time, or something like that. When a dealer gets the car they might be preparing to have it sit on the lot for a couple months, so might as well do the service based on time elapsed since the last service.

If all this bothers him that much, don't buy the car. There are plenty of other CPO S4s out there - have at it.

[zcspec]

Just to throw this out as well...once the OEM 50K/4yr runs out, your friend will have a "limited" warranty that does no cover as much as the OEM. Audi makes the CPO warranty seem incredibly amazing and granted, it's nice to have coverage. However, read the fine print...IE, your navigation, speakers, stereo, you guessed it, NOT COVERED under CPO.

[4wheelpilot]

You realize the 300+ inspection is just marketing BS right? No codes, check the tread, break pads, change the oil. As long as nothing is visually wrong with anything that is it. CPO is really just a warranty through the dealer.

The 15k service is really just an oil change anyway. They charged the time as prescribed to gouge AOA. Dealers do this all the time. I wouldn't hesitate about the car if it is in good condition.

My CPO was very similar. It had 16k and had the 25k done while it was being CPOd.

If this is the case (and apparently it is), how can AoA consider this acceptable when there may be issues with the car that are not identified by the tech and that can have consequences...
1. IF there are "significant" issues, they risk being held liable for NONDISCLOSURE!
2. IF there are any issues , why should the buyer be inconvenienced AFTER the purchase, especially when the term "CPO" implies a high standard; a high degree of quality and function?

Also, regarding the specific invoice that was reviewed by my friend, how can the dealership (and AoA) not be embarrassed by the blatant "double dipping"?

The solution would have been very easy and professional...CPO the car for sale and then wait until a sale was pending to do the 15k!!!

[J.S4]

If this is the case (and apparently it is), how can AoA consider this acceptable when there may be issues with the car that are not identified by the tech and that can have consequences...
1. IF there are "significant" issues, they risk being held liable for NONDISCLOSURE!
2. IF there are any issues , why should the buyer be inconvenienced AFTER the purchase, especially when the term "CPO" implies a high standard; a high degree of quality and function?

Also, regarding the specific invoice that was reviewed by my friend, how can the dealership (and AoA) not be embarrassed by the blatant "double dipping"?

The solution would have been very easy and professional...CPO the car for sale and then wait until a sale was pending to do the 15k!!!

Lol. Dude, the car has 9000 miles. How many major issues could there be that either haven't already been identified after driving it 9k, which would be in the service history already, or that wouldn't be evident after a quick test drive and inspection? It's under factory warranty for another 3y/40k, so CPO is irrelevant until 2019. You're bellyaching like you're being sold a 1994 Camry with a Joe's Used Car Warranty that you know to be a lemon and has had previously non-disclosed flood damage. This is basically a brand new car. You think the dealer is scummy? Go elsewhere. You think CPO is a sham? Buy new. Or would you not buy a new car because a tech hasn't spent 72 hours disassembling and reassembling every component to make sure nothing is wrong with it coming out of the factory? Otherwise you might be inconvenienced by something going wrong after you drive it off the lot...

Time to shit or get off the pot...

[Powderhound]

Bought my cpo with 12,000 miles and they had already done the 15k service. I agree cpo is mostly marketing to charge a premium for "extended" coverage. Alternative is to spend less on a non-cpo vehicle and then buy extended coverage from a third party with the money you saved. Or don't get extended coverage and you won't have to worry about waiting and/or voiding warranty when you do software upgrade;-)

[SportVier]

Just to throw this out as well...once the OEM 50K/4yr runs out, your friend will have a "limited" warranty that does no cover as much as the OEM. Audi makes the CPO warranty seem incredibly amazing and granted, it's nice to have coverage. However, read the fine print...IE, your navigation, speakers, stereo, you guessed it, NOT COVERED under CPO.

This struck me as weird. I could care less about the infotainment system so had no issues with it being excluded, but why do they do that? Assuming because they don't build/stock parts for older gen systems?

[awwturbo]

Lol. Dude, the car has 9000 miles. How many major issues could there be that either haven't already been identified after driving it 9k, which would be in the service history already, or that wouldn't be evident after a quick test drive and inspection? It's under factory warranty for another 3y/40k, so CPO is irrelevant until 2019. You're bellyaching like you're being sold a 1994 Camry with a Joe's Used Car Warranty that you know to be a lemon and has had previously non-disclosed flood damage. This is basically a brand new car. You think the dealer is scummy? Go elsewhere. You think CPO is a sham? Buy new. Or would you not buy a new car because a tech hasn't spent 72 hours disassembling and reassembling every component to make sure nothing is wrong with it coming out of the factory? Otherwise you might be inconvenienced by something going wrong after you drive it off the lot...

Time to shit or get off the pot...

+1

I mean c'mon. with 9k on it and the cert warranty. If any issues happens, which is unlikely, that is why there is the warranty.

[brianc21]

Fwiw I just scheduled my 15k service for tomorrow and they quoted me around 2 hours.

Sent from my LG-H901 using Tapatalk

[The Fat Kid]

What did I do when I was in his position? I bought a brand-new 2015 Prestige S4 for the same price as 2014 CPO P+ S4s.

Great deals are always out there if you know how/when to buy

Edit to Add: Audi Care only makes sense if you have the DSG.

[PitchS4]

^ This

I think everyone knows that the CPO moniker is more marketing than anything else. You also "pay" for the CPO warranty because those cars are priced higher than non-CPO cars. At the end of the day, who cares about the amount of time spent on the inspection as long as they honor the warranty when you have a claim. Just my .02 - others might care more.

In terms of service intervals, I don't think there's anything precluding your friend from doing the 25k service @ 20k, 35K @ 30k etc. The 10k interval is also based on the lesser of mileage and one year's time, or something like that. When a dealer gets the car they might be preparing to have it sit on the lot for a couple months, so might as well do the service based on time elapsed since the last service.

This is correct you can do your next service interval a year after the last regardless of mileage. If you change your oil every 5k in-between the schedule maintenance (like you should) it isn't an issue.

[PitchS4]

If this is the case (and apparently it is), how can AoA consider this acceptable when there may be issues with the car that are not identified by the tech and that can have consequences...
1. IF there are "significant" issues, they risk being held liable for NONDISCLOSURE!
2. IF there are any issues , why should the buyer be inconvenienced AFTER the purchase, especially when the term "CPO" implies a high standard; a high degree of quality and function?

Also, regarding the specific invoice that was reviewed by my friend, how can the dealership (and AoA) not be embarrassed by the blatant "double dipping"?

The solution would have been very easy and professional...CPO the car for sale and then wait until a sale was pending to do the 15k!!!

You are over thinking it. They don't care and neither should you.

[jsh139]

This struck me as weird. I could care less about the infotainment system so had no issues with it being excluded, but why do they do that? Assuming because they don't build/stock parts for older gen systems?

Probably has more to do with these parts being very expensive and Audi just not wanting to foot the bill in the event that something malfunctions. BMW is doing similar things with their CPO warranty. It used to be pretty comprehensive, there are many more exclusions now.

[SportVier]

Probably has more to do with these parts being very expensive and Audi just not wanting to foot the bill in the event that something malfunctions. BMW is doing similar things with their CPO warranty. It used to be pretty comprehensive, there are many more exclusions now.

Can't believe a head unit, amp or speaker is all that expensive to replace. Definitely much cheaper than the DSG...

[golfinz]

I don't understand this thread

[jsh139]

Can't believe a head unit, amp or speaker is all that expensive to replace. Definitely much cheaper than the DSG...

Who knows, I'm just speculating. They probably did some sort of internal analysis and came to the conclusion that the MMI/Nav has a higher than usual failure rate and then made a decision to not want to warranty it I'd guess it's the same reason that these types of systems are usually add-ons to other extended warranties.

As for the DSG, well that's part of the powertrain. What consumer would go for an extended warranty that didn't at least cover the engine and transmission?

[Reckon]

I bought mine as a CPO. Had 7700 miles on it when I got it - full warranty still available plus the CPO limited powertrain warranty (most CPO warranties only cover powertrain these days). It had just had the 5k miles service so they did not perform the 15k miles service. Also came with AudiCare so that was a good deal for me.

I have only brought it to the dealership for the 15k miles service and for a rattle issue on the front passenger door. Otherwise, the car has been solid. I have no qualms about bringing it in for any issue I have while under warranty.

As long as the price is right for your friend, should be a great car to get. Still have the full bumper to bumper warranty that he can take the car in for any issue he may have and has the powertrain warranty through 100k miles (great for a DSG). I would definitely suggest getting AudiCare on there if possible unless your friend likes to do the work himself or has an indy shop he really likes and trusts. The DSG service alone pays for the AudiCare.

[doug97gxe]

I don't understand this thread

OP thinks that CPO means they took extensive time to go over the car 300 point inspection to determine the car should be CPO...

in actuality OP is approaching this from the wrong angle .. if CPO means 300 things are right .. its easier to determine 300 things are right if 0 things are wrong .. as stated before.. oil changed.. tires look good.. no codes on the ECU .. then its ok to be CPO

[mr shickadance]

OP, you need to realign your expectations with reality. Here is a link to the audi 300 point inspection. https://www.audiusa.com/content/dam/...3-Combined.pdf

its essentially a walk around the car a peek inside, and a carfax report ran. Its something that's completely possible to do within an hours time, and you will notice many of the 'points' are counted 4 times over for four different points of the car, but are the same thing.

why? because 300 sounds better than 75.

Point is (Hah), you don't need to worry about anything because CPO cars have a full bumper to bumper warranty so the only thing you could be out is the small amount time needed to stop at the dealer and pick up a loaner car.

[golfinz]

OP thinks that CPO means they took extensive time to go over the car 300 point inspection to determine the car should be CPO...

in actuality OP is approaching this from the wrong angle .. if CPO means 300 things are right .. its easier to determine 300 things are right if 0 things are wrong .. as stated before.. oil changed.. tires look good.. no codes on the ECU .. then its ok to be CPO

LOL! I was being facetious and sarcastic. Sorry you spent time answering my post...

The OP is making a mountain out of a mole hill. It's a car. Drive it. If it breaks, take it in.

[Dr GP]

The car still retains the balance of the original factory warranty! It costs the dealer $2k to CPO a car. So you are paying for an additional extended warranty. CPO would be more important if the car was coming to the end of the Factory warranty or had more mileage on it. I have said before, a CPO warranty is not necessary as long as you buy some other type of extended warranty to cover you when the factory warranty expires.

[4wheelpilot]

Your comments are appreciated.

It seems some members find that the CPO inspection, double dipping and deviation from Audi's own service guidelines DO make sense.

He has a few things to consider about this deal.

Cheers to all!

[mr shickadance]

Your comments are appreciated.

It seems some members find that the CPO inspection, double dipping and deviation from Audi's own service guidelines DO make sense.

He has a few things to consider about this deal.

Cheers to all!

you need to read the actual 300 point inspection, you seem to think that it is a surgical-esque process, but it's not, and it doesn;t claim to be.

For example:
- wheels 4 points, brakes 4 points, headlights and tails, 4 points, blinkers 4 points, all things that literally take 2 seconds to verify, and boom, 16 point inspection.

the engine bay checklist has things like "labeled correctly labels"