Did my dealership screw me trice?

[phoebeusfenix]

Last October I purchased a CPO s4 at 49k with 12k miles. Didn't look too much at features.

Yesterday I went back & sold it back to them, he gave me a 31k offer, then I mentioned i had a hard time selling because it didn't have nav. He said, "oh when we sold it we had it marked as having it, let me change that, it'll drop the offer to 30k"

I went ahead & took it as I needed out of it but I got to thinking..did I pay a premium initially because their system had it checked as having nav, and then got screwed again on the other end of it?!

[rtl5009]

Yes. Yes you did. I would be asking for a manager.

[phoebeusfenix]

My thoughts exactly. Id like to keep the conversation to email for sake of records- and I am two hours away from the dealership.

Is this a cordial enough email to send?

"Travis-
I had an epiphany yesterday after our transaction. Your system indicated my vehicle had nav when it was sold to me, which increased the price(as you mentioned). Upon me informing you it indeed did not have nav, you lowered the offer. Does this mean I paid a higher premium for the vehicle initially due to your error? And then received a lower offer due to my honesty?

Let's keep this to email so I have a reference.

Sent from my iPhone"

[rtl5009]

Don't use epiphany. Comes off dickish

[pdqgp]

"Travis-
I had an epiphany yesterday after our transaction. Your system indicated my vehicle had nav when it was sold to me, which increased the price(as you mentioned). Upon me informing you it indeed did not have nav, you lowered the offer. Does this mean I paid a higher premium for the vehicle initially due to your error? And then received a lower offer due to my honesty?

hate to say it, but the reality is you still agreed and paid for the vehicle that you have. whether they priced it one way vs the other doesn't really matter if you saw it, drove it and paid for it as she sat.

can't say I see any wrong doing here just a lesson learned.

[MrFunk]

Good luck with that... You agreed on a price and bought the car at that price. It does not matter what their "system" had. Unless you have the original add that stated the car had nav you are most likely SOL.
That being said - may be worth a chat with the manager.

[phoebeusfenix]

I completely agree about me being SOL. I'm not asking for anything in return. I just want to make sure it's not a common error on their part

[Johnnycash]

i think you are gonna feel screwed over one more time when you see your old car listed for 36k on their lot. knowing you took about a 5k bath...

[GRUMPY-S4]

So you paid 49K 4 months ago????!

[phoebeusfenix]

49k 14 months ago, sorry! Yes I realize they will prove it high. I needed out of it and was tired of getting lowball offers & everybody turning it down for not having nav.

[VenturiRS]

What everyone said is right thus far, but are we talking October 2014 or 2015? I'm concerned as to why you're taking an 18k bath regardless of 15 months or 3...
Does that mean my relic is worth less than the taxes I paid now (exaggerating, but still)?

[The Fat Kid]

Email the manager and cc the salesperson. Nicely explain what happened and ask how you will be compensated for the deceptive sale. Mention at the end of the email that you will post online reviews (plural) regardless of the outcome. If they blow you off tell them you are now contacting the state's AG office, especially if you have the original bill of sale and list of features.

I am pretty sure they won't want you posting a detailed review on Google, Yelp, etc. about getting screwed over, and they definitely will not want the AG's office asking questions. You paid for, but did not receive, an expensive feature on a car, and then lost money selling it back to the SAME dealer.

[ballinb5]

Email the manager and cc the salesperson. Nicely explain what happened and ask how you will be compensated for the deceptive sale. Mention at the end of the email that you will post online reviews (plural) regardless of the outcome. If they blow you off tell them you are now contacting the state's AG office, especially if you have the original bill of sale and list of features.

I am pretty sure they won't want you posting a detailed review on Google, Yelp, etc. about getting screwed over, and they definitely will not want the AG's office asking questions. You paid for, but did not receive, an expensive feature on a car, and then lost money selling it back to the SAME dealer.

This is good stuff. I second that advice

[MacFady]

Whatever the paper trail, even if you have the bill of sale from them outlining the options etc., I'd be very surprised if this went anywhere at all. Whether they said it had Nav or not, you had no issue buying it at the time and are now wanting some type of compensation 14mths later. Lets say you weren't selling it back to them, and you're just coming back 14mths later because the car doesn't have Nav and lets say they listed as having Nav, I still don't think you'd be getting anything in return.

[GRUMPY-S4]

What year is the car? '13?

[phoebeusfenix]

Yes 13. Good words so far guys, thank you!

[sebgreen]

Not sure about US laws, but in the Uk that would come under misrepresentation of goods.


Sent from my iPhone using Tapatalk

[s14roller]

If you say "let's keep it to email for reference" it automatically puts them on the defensive...I would skip.

[MrFunk]

Not sure about US laws, but in the Uk that would come under misrepresentation of goods.


Sent from my iPhone using Tapatalk

Only if the original add stated the car had nav, or the BOM stated the car is equipped with nav. If the buyer thought he was getting nav and the car didn't have it then yes... but I don't think that's the case.

[phoebeusfenix]

I never looked at an ad when I purchased it, quite frankly I bought it on a whim & didn't think much about the nav as I really don't care about it.

That being said, if it was priced originally as including nav(which is what his comments tend to make me believe), and then I also got deducted on my selling price because it didn't have nav, I don't feel like that is right.

I sent them an email so we shall see.

[Dr GP]

Let the buyer beware. You and the dealer agreed on sales price. If you thought you were getting NAV and found out it didn't have it, you should have brought this issue up at time of sale or shortly thereafter. It doesn't seem to me that you were dissatisfied with anything until you found out that you could have purchased the car for $1k less than you did. Many dealers are lower than whale shit. Take this as a $2000 lesson learned. Be more aware when you buy your next car and don't trust the dealer. BTW, when a dealer makes you an offer, it is not always their FINAL offer. I think you may need to hone your negotiating skills. Not trying to be down on you. Negotiating prices with a dealer is not everyone's strong suit.

[bucknutt76]

I think you will find most of posts here are correct. You did agree to pay said price when you bought the car. However, has anything to them at all, they will give you the full 31k if you mention it. That would be the right thing to do.

[jcdeng]

I recently bought my 13 S4 for 31k, fully loaded 1 owner. 50k miles though, just a reference. Car did have some blemishes like 2 dents and 2 scratches (deep ones that won't buff out)

[EIAlfonso]

yes

[chaos2984]

Sorry buddy but your out of luck and theirs probably nothing that the dealer will do for you. You totally screwed yourself losing 1k on the car. You never offer up info on something that your trying to sell unless your asked about it.

Don't Ask Don't Tell policy, thats my philosophy when i sell things. Its up to the buyer to all as many or as little questions as they want. I don't omit things I just don't tell every little detail. But if you don't look the car over and buy it with thinking it has nav thats your fault.

When you bought the car you agreed on the price and if it had nav and you knew that and then the car didn't thats a little different. But its very easy to tell if the car has nav or not. You just have to look where the radio controls are mounted. Its so easy a caveman could tell lol. Honestly if your still looking for the car and liked the original deal i would make them give you that 1K back or no deal.

[SPONGE]

no compensation for buyer's remorse.

[homelessNY_LI]

no compensation for buyer's remorse.

Buyers remorse? Did you even read the thread

[Senseless]

Some of the loss here is because the buyer paid for a CPO warrantied car, but that warranty will be nullified after trading back to the dealer. That added several thousand to the original purchase value. Doesn't seem fair, but I guess they're hoping for that to happen.

[SPONGE]

Buyers remorse? Did you even read the thread

Yes I did. He didn't care about navigation nor the car description when he originally bought the car. Enjoyed the car and Took it back and upon giveback he provided more information than he should have costing him an additional 1k. Now he would like some sort of recourse.

One who buys a car in this century without navigation (luxury car at that.)

He made more than one bad decision and instead of talking with the manager at the time the sales was being a dick and reduced the offer, he sought advice from the members of our forum.

He was given sound advice and he already sent the email.

If they compensate him then I would consider him lucky. This is a very expensive lesson for him to learn.

He said screwed three times by dealership when in reality he made some not so good decisions multiple times; SO yes buyer's remorse as hindsight everything is 100%. (Who buys a luxury vehicle without navigation?)

[SPONGE]

And car's are a depreciating asset; unless you have a cult car such as a Supra...
Did I miss something Homeless??? So you feel as if the dealership screwed him? They forced him into the purchase? They forced him to accept the trade in?

[homelessNY_LI]

And car's are a depreciating asset; unless you have a cult car such as a Supra...
Did I miss something Homeless??? So you feel as if the dealership screwed him? They forced him into the purchase? They forced him to accept the trade in?

I'm not even going to bother with you. You are just all over the place with your post and then your defense

Even if I wasted my time to go thru it with you I'm sure it would go in one ear and out the other

[chaos2984]

I'm not even going to bother with you. You are just all over the place with your post and then your defense

Even if I wasted my time to go thru it with you I'm sure it would go in one ear and out the other

What are you guys even arguing over? The OP knows the car has no nav so he didn't read the spec sheet when he bought it originally, didn't look up avg selling price for the car. or he read it and didn't care enough to ask. But its been 14months and he said nothing so he's stuck. He agreed upon the cost of the car when he bought it originally. So its his loss at that point. This time before he agreed on trade in price and signed anything he offered up info on the car and the dealer had the car marked one way or the sales guy apprised it wrong. And he lost 1k on trade in. But really 1k the dealer should be able to absorb it if you push it. Your a Loyal customer for returning and trying to buy another car from them. I would push it with them and see what happens.

[homelessNY_LI]

What are you guys even arguing over? The OP knows the car has no nav so he didn't read the spec sheet when he bought it originally, didn't look up avg selling price for the car. or he read it and didn't care enough to ask. But its been 14months and he said nothing so he's stuck. He agreed upon the cost of the car when he bought it originally. So its his loss at that point. This time before he agreed on trade in price and signed anything he offered up info on the car and the dealer had the car marked one way or the sales guy apprised it wrong. And he lost 1k on trade in. But really 1k the dealer should be able to absorb it if you push it. Your a Loyal customer for returning and trying to buy another car from them. I would push it with them and see what happens.

Yes and the other post is saying the OP is having buyers remorse which isn't the case. I told him he was wrong but wants to believe what he wants to believe

[StevenStarke]

The dealership def screwed him, but he lubed himself up and walked through the doors ass first. Why would you pay 49k for a 2013 14 months ago? And then why trade it in for 30k? He over paid even if it did have nav and he traded below what it's worth now, depending on mileage. I'll never understand people

[Okan509]

Live and learn.

Sounds like you could have avoided all that.

[homelessNY_LI]

Live and learn.

Sounds like you could have avoided all that.

Yes, most people have to be screwed before they learn and hopefully they remember and never get screwed again

[chaos2984]

The dealership def screwed him, but he lubed himself up and walked through the doors ass first. Why would you pay 49k for a 2013 14 months ago? And then why trade it in for 30k? He over paid even if it did have nav and he traded below what it's worth now, depending on mileage. I'll never understand people

Maybe the OP likes getting bent over. I dunno if the dealer screwed him, He was willing to pay that price he signed for it. Or he has enough month to not give a f. either way, I never get shafted by the dealer, I always try to shaft them or I don't buy the car.

[14S4GWM]

Maybe the OP likes getting bent over. I dunno if the dealer screwed him, He was willing to pay that price he signed for it. Or he has enough month to not give a f. either way, I never get shafted by the dealer, I always try to shaft them or I don't buy the car.

They make you think you're shafting them, in the end they shaft you every time.

[mr shickadance]

OP you need to dig up the original sales sheet, they should have given you the yellow carbon copy. On the left it should list out the pricing of the car, the features, the packages, etc, then less the discount on the price (to make the car the final cost you agreed to)

in that slip if it says the package like MMI, or nav, I think you have a case. Otherwise, it's going to be an uphill battle. Essentially if you relied on the information presented by the salesman to make your purchase "i.e. I would NOT have bought the car without the nav" then you have something.

If it's in writing, it's easier, but if not then its going to be a game of he said she said.

Lastly, the last line you put in your email "to keep things for a record" is the fastest way to tip off the dealership that you are onto them.


best case would be to try and sell the car to someone in the 25-35 demo who uses better phone based bav systems (waze) either way you are going to take a bath on the car selling it within 6 months of buying it.

[SPONGE]

What are you guys even arguing over? The OP knows the car has no nav so he didn't read the spec sheet when he bought it originally, didn't look up avg selling price for the car. or he read it and didn't care enough to ask. But its been 14months and he said nothing so he's stuck. He agreed upon the cost of the car when he bought it originally. So its his loss at that point. This time before he agreed on trade in price and signed anything he offered up info on the car and the dealer had the car marked one way or the sales guy apprised it wrong. And he lost 1k on trade in. But really 1k the dealer should be able to absorb it if you push it. Your a Loyal customer for returning and trying to buy another car from them. I would push it with them and see what happens.

I don't know what Homeless issue is. I elaborated stating if the original poster agreed both times and could have escalated the matter at that very moment, the offer decreased by 1k, with a manager. But the op didn't, now he feels slighted. Hence the remorse comment.
No argument. Homeless didn't like my statement. He came off like a dick saying "did you even read the thread?" I entertained him with a response and that's the end of that story. He obviously looking to have an Internet argument because he must be personally vested in the loss. Lol