JHM Motorsports How Can They Run a Business Like That

[shizzrock]

Haven't been on here in a while, but I thought I'd share a cautionary tale. My car needed brakes, so naturally I looked at JHM among other options. I kept vacillating between being economical and going for speed. In the back of my mind I knew I couldn't afford them, especially being so close to Christmas. But I impulse clicked the buy button. As soon as I did it, I realized the mistake I made and sent an email requesting to cancel the order. This was on a Sunday. First thing Monday morning (their time) I get an email asking why I needed to cancel the order. I told them I couldn't afford them. I had placed the order and sent an email to cancel within five minutes. I am told they do not cancel orders once they get a hold of my payment information. Then they said they would go to the "sales manager" to see what they could do for me. They offered to cancel the order for a 15% restocking fee, which is roughly $200. The reason they said, is they need to pay someone to pick the parts, assemble them, and package them and why should they lose money for my mistake? They told me they get hundreds of emails so there is no way they could have stopped this process to cancel my order. Then they said they were doing me a favor, because usually they don't even go this far.

So now I feel held hostage. They charged my card 1344 dollars for rotors I can't afford and don't want. Hopefully they haven't shipped them, but even still they want to charge me $200 for the purchase of nothing. Do they sell that few rotors that having two pairs ready to ship is a big loss? I don't even believe that they were assembled and torqued before 9 AM on a Monday either.

Places like this give the whole industry a bad name. I don't know how people feel this is a sound business practice.

The whole email exchange was basically saying it was my fault because I checked the "terms and conditions" box. The terms and conditions are a link to another page. How many people read that before placing an order? I feel it is dishonest to offer no way to cancel an online order then use a loophole to enforce a shady policy.

So, just to let you know, JHM doesn't really care about losing customers. They don't really care about you, they just want your money. And once they have it, you can pry it from their cold, dead hands. Don't even try to return anything you bought form them either.

Right before Christmas, this is just making me upset.

[SPB.2127]

Not defending JHM here at all but this sounds like a typical case of buyer's remorse. You went through all the steps and filled out all of the info fields. It was not until moments after you hit "submit order" that your decision changed and you realized you can't afford what you had purchased. You should be more aware of the potential consequences of your actions instead of deflecting blame. I'm pretty sure most online retailers have a policy similar to this.

[homelessNY_LI]

Not sure if you used credit or debit bit of u used credit call ur company and they should be able to help resolve the issue.

If it is debit you are more or less sol unless the vendor works with you or you have a great relationship with your bank

[doug97gxe]

I'm tending to agree here with SPB .. alot of retailers will let you know about restocking fee before you purchase .. and if not you should always ask .. i had a similar issue 2 weeks ago where i ended up buying the same product on 2 different sites and one of them refused to cancel the order and was charging a restocking fee.. luckily the other one has free returns.. can't really blame JHM in this situation .. that's how most online retailers work.. amazon is notorious for this .. sometimes the return is more than the product

[B6UltraSport]

I'm having a hard time understanding what JHM did wrong here? Their return policy is pretty clear on the website.

Seems to me you should have thought this one through a bit more thoroughly.

[raudiace4]

Just cancel the transaction on your CC.. I hope you at least used a CC.

[Mr.Tan]

i would hardly consider this JHM's problem... I mean, they arent the ones who held your hand and made you click buy on something you KNEW you couldnt afford right now. You really have no one but yourself to blame for this situation.

[SteveYem]

Not defending JHM here at all but this sounds like a typical case of buyer's remorse. You went through all the steps and filled out all of the info fields. It was not until moments after you hit "submit order" that your decision changed and you realized you can't afford what you had purchased. You should be more aware of the potential consequences of your actions instead of deflecting blame. I'm pretty sure most online retailers have a policy similar to this.

I get what you are saying, but the explanation they gave him really sounds like "the system took over" and they had no control over the situation, meanwhile he says he received an email first thing on the next business day. I suppose there is a chance that the warehouse/shop worker packaged the rotors and had them ready to go before the office/sales guy started his email correspondence with the customer, but if the email really did come "first thing" that morning, how much work (read: how many hours) could the shop guy have put in? Certainly not $200 worth, unless he is one of the highest paid shop guys in the country.

I'll offer an anecdote - just last weekend I ordered a pair of snowboard boots from vendor "Z" who was offering the same price as vendor "B". Both vendors offered free shipping, but vendor "Z" offered free returns so I went with them. After I went through checkout and got my order confirmation, I realized that they charged sales tax which I had not noticed during the checkout order review step. Meanwhile I knew for a fact that vendor "B" does not charge sales tax for shipments to my state. So, I immediately got onto the customer service chat and asked for the order to be cancelled. The order had not been in the system more than 4 minutes by the time I initiated the chat. I explained the situation to the rep and 5 minutes later I had confirmation that the order had been cancelled. I'll bet there were terms and conditions that I agreed to which would prevent this activity, but the customer service rep was able to manipulate the system to accommodate my request.

The OP's situation sounds more like a "won't" than a "can't".

[doug97gxe]

I get what you are saying, but the explanation they gave him really sounds like "the system took over" and they had no control over the situation, meanwhile he says he received an email first thing on the next business day. I suppose there is a chance that the warehouse/shop worker packaged the rotors and had them ready to go before the office/sales guy started his email correspondence with the customer, but if the email really did come "first thing" that morning, how much work (read: how many hours) could the shop guy have put in? Certainly not $200 worth, unless he is one of the highest paid shop guys in the country.

I'll offer an anecdote - just last weekend I ordered a pair of snowboard boots from vendor "Z" who was offering the same price as vendor "B". Both vendors offered free shipping, but vendor "Z" offered free returns so I went with them. After I went through checkout and got my order confirmation, I realized that they charged sales tax which I had not noticed during the checkout order review step. Meanwhile I knew for a fact that vendor "B" does not charge sales tax for shipments to my state. So, I immediately got onto the customer service chat and asked for the order to be cancelled. The order had not been in the system more than 4 minutes by the time I initiated the chat. I explained the situation to the rep and 5 minutes later I had confirmation that the order had been cancelled. I'll bet there were terms and conditions that I agreed to which would prevent this activity, but the customer service rep was able to manipulate the system to accommodate my request.

The OP's situation sounds more like a "won't" than a "can't".

I bought a pair of Jordan's for my son on Jimmy Jazz ... then bought the same pair on nike .. the order wasn't up for 3 mins and Jimmy Jazz told me they could not cancel the order .. had a similar situation a month ago.. and Nike told me they give you 5 mins to cancel an order by phone.. they also take more than 5 mins to answer your call once you're in queue

[JoshDub]

I just recently canceled an order with ECS like that. The order completed and charged before I expected it too, I was still looking to see how much shipping was. One it was finalized and shipping was 3x the cost of the part (lol $50 for shipping an ebrake cable ground) I fired off an email to cancle. No fees here.

The op is at fault here, but he did fire off an email right away. Maybe next time call.

[cjw]

Restock is fairly common, but it's pretty cheap to apply it to an item that didn't ship yet.

I don't have much remorse for the OP though.

[shizzrock]

I get what you are saying, but the explanation they gave him really sounds like "the system took over" and they had no control over the situation, meanwhile he says he received an email first thing on the next business day. I suppose there is a chance that the warehouse/shop worker packaged the rotors and had them ready to go before the office/sales guy started his email correspondence with the customer, but if the email really did come "first thing" that morning, how much work (read: how many hours) could the shop guy have put in? Certainly not $200 worth, unless he is one of the highest paid shop guys in the country.

I'll offer an anecdote - just last weekend I ordered a pair of snowboard boots from vendor "Z" who was offering the same price as vendor "B". Both vendors offered free shipping, but vendor "Z" offered free returns so I went with them. After I went through checkout and got my order confirmation, I realized that they charged sales tax which I had not noticed during the checkout order review step. Meanwhile I knew for a fact that vendor "B" does not charge sales tax for shipments to my state. So, I immediately got onto the customer service chat and asked for the order to be cancelled. The order had not been in the system more than 4 minutes by the time I initiated the chat. I explained the situation to the rep and 5 minutes later I had confirmation that the order had been cancelled. I'll bet there were terms and conditions that I agreed to which would prevent this activity, but the customer service rep was able to manipulate the system to accommodate my request.

The OP's situation sounds more like a "won't" than a "can't".

I guess I was wrong about the reaction this would get. Maybe we have gotten so complacent we're used to being treated like this. My problem is I was honest. I'm always honest, to a fault. But what is not honest is hiding a policy on another page that says you can't cancel an order ten seconds after you place it. The whole situation feels wrong. It's like if every time you clicked on Apple's terms and conditions they charged your card $200 because it was in the terms. No one reads those things. It doesn't really matter, it's about the situation and what actually happened. If I can't cancel an order the moment after I place it on the web, then they have no business having a web order system. Mistakes happen, i shouldn't be held hostage because I made a mistake, especially if I'm a potential customer. That's why Amazon stock has gained multiples over a few years. Companies like that flourish because they understand how businesses should work.

- - - Updated - - -

Not defending JHM here at all but this sounds like a typical case of buyer's remorse. You went through all the steps and filled out all of the info fields. It was not until moments after you hit "submit order" that your decision changed and you realized you can't afford what you had purchased. You should be more aware of the potential consequences of your actions instead of deflecting blame. I'm pretty sure most online retailers have a policy similar to this.

I'm pretty sure no online retailers have a policy similar to this.

[shizzrock]

i would hardly consider this JHM's problem... I mean, they arent the ones who held your hand and made you click buy on something you KNEW you couldnt afford right now. You really have no one but yourself to blame for this situation.

No, it's my problem. I have never dealt with a situation like this.

[shizzrock]

Unfortunately JHM's return policy is clearly stated; even if not at all kind to the consumer. Probably one of the worst in the industry. You agreed and thus are subject to those policies.

However, in my personal opinion it's still super douchey of them to not accept the return given the circumstances and with how soon you contacted them. There's no way they'd begun preparing your order yet at 9AM on Monday. This type of behavior on their end is certainly not a way to win people over.



Lastly; why would you click buy if you knew you couldn't afford them? Silly.

Don't know, just always wanted them. Now I will never get anything from them. That's how business works. Maybe it's just too close to Christmas I thought twice too late. Maybe I would have bought them a month from now. Now I will never buy them. This isn't really a blame thing. I could have made something up but I didn't. This is a situation that could have been remedied but was instead used to trap someone in a loophole.

[Race Shooter]

I'm with the OP here. He didnt RETURN the product and they did not need to RESTOCK it.

It never left their damn building. He CANCELLED the order only moments after placing it, there is nothing wrong with that and it did not cost JHM anything to cancel an order. All this is, is JHM gouging the customer for $200 for doing nothing.

Its called a restocking fee when something has left their possession and needs to be RESTOCKED.

I've worked in retail for 30 years and this is just a sad way to screw a customer out of $200. Just so they know, I will now never buy anything from JHM simply for this shady practice. I've never had a cancellation fee with anyone, including ECS who is more than happy to help when you want to change or cancel an order as long as you get to them before it ships out.

JHM is in the wrong here, even if they are not "technically" in the wrong, they are morally in the wrong.

[Lamprey]

[shizzrock]

I'm tending to agree here with SPB .. alot of retailers will let you know about restocking fee before you purchase .. and if not you should always ask .. i had a similar issue 2 weeks ago where i ended up buying the same product on 2 different sites and one of them refused to cancel the order and was charging a restocking fee.. luckily the other one has free returns.. can't really blame JHM in this situation .. that's how most online retailers work.. amazon is notorious for this .. sometimes the return is more than the product

Amazon has the best return policy in the business. I can return something simply because I don't want it any more and I just pay return shipping. But in this case nothing was shipped.

[ptper]

Unfortunately JHM's return policy is clearly stated; even if not at all kind to the consumer. Probably one of the worst in the industry. You agreed and thus are subject to those policies.

However, in my personal opinion it's still super douchey of them to not accept the return given the circumstances and with how soon you contacted them. There's no way they'd begun preparing your order yet at 9AM on Monday. This type of behavior on their end is certainly not a way to win people over.

Lastly; why would you click buy if you knew you couldn't afford them? Silly.

Yep. But, I do appreciate shizz posting this, cause at least I know JHM is real strict and you better be sure, or else you're sol. Will make me think twice and probably look for better alternatives. I know forums are vendor sponsored, but i hate stuff like this.

[SteveYem]

I'm with the OP here. He didnt RETURN the product and they did not need to RESTOCK it.

It never left their damn building. He CANCELLED the order only moments after placing it, there is nothing wrong with that and it did not cost JHM anything to cancel an order. All this is, is JHM gouging the customer for $200 for doing nothing.

Its called a restocking fee when something has left their possession and needs to be RESTOCKED.

I've worked in retail for 30 years and this is just a sad way to screw a customer out of $200. Just so they know, I will now never buy anything from JHM simply for this shady practice. I've never had a cancellation fee with anyone, including ECS who is more than happy to help when you want to change or cancel an order as long as you get to them before it ships out.

JHM is in the wrong here, even if they are not "technically" in the wrong, they are morally in the wrong.

I agree. It shows bad business sense. I have to believe that the OP's situation is an outlier, i.e. JHM does not have a steady diet of customer ordering items and immediately cancelling the orders (or maybe I'm wrong!), so to have to go through the effort of "restocking" an item that has not left the facility yet (and I would estimate had not left the shelf yet) is something that a good supplier does in stride and chalks up to the cost of doing business.

[ECS Tuning-Audi]

I just recently canceled an order with ECS like that. The order completed and charged before I expected it too, I was still looking to see how much shipping was. One it was finalized and shipping was 3x the cost of the part (lol $50 for shipping an ebrake cable ground) I fired off an email to cancle. No fees here.

The op is at fault here, but he did fire off an email right away. Maybe next time call.

Seems like there's an error here. Could be that the weight and dimensions are entered wrong giving an abnormally high shipping quote. It happens from time to time when you have over 1.5 million parts cataloged on your site. PM me the ES number and I'll be happy to check it out if you would like.

Jason

[Jake@JHM]

Hey Guys-

Thanks for tagging me Hayden.

I actually just gone done responding to the OPs email letting him know that I was able to get the restocking fee waived.. It is a shame that a thread got made before I could actually resolve this for him.

There is a few things I would like to get cleared up though.

Ops email was received:

Sunday, December 20, 2015 9:00 AM

Like I had explained to him, we are not open on the weekends. Monday-Friday 9AM - 5:30PM

We receive literally hundreds of emails every day, and Mondays are even worse because we have the back load form the weekend to take care of.

I responded to the op

On Monday, December 21, 2015 2:10 PM, sales JHM <[email protected]> wrote:

Just because you send an email "first thing" does not mean it is seen first thing. If something is urgent, sending an email to a company that is busy is NOT the best way to go about this. We have a sales team who are answering phones all day along. Give us a call.

Our Shipping Department is here at 8AM (before we are open to the public, and before the Sales Team gets here) to pull and assemble orders which the OPs order was part of. FOUR Lightweight Rotors needed to be assembled, torqued and packaged carefully which takes time (and not just a few minutes) that we have to pay an employee to do. Why do they need to be restocked? because Rotors, Hats, and Hardware have their individual locations on our shelves for stocking purposes. Now we have four rotors that need a home where they can be kept safe until they are sold again. A restocking fee accounts for wasted employee time that is paid for by the companies dime, and having to make shelf space in scenarios like this. Since we have a clear policy that every customer checks off that they have read and agreed to, our parts department is not going to sit there going through the sales email checking to see if someone wants to cancel.

This customers package was getting ready to be picked up for shipment when we finally got to his email, and luckily I was able to have it pulled so it didn't ship.


People need to remember that companies are not liable for the mistakes that you make. In this case we have gone out of our way now twice.

1) Accepting an order cancellation even though our policy is NO. With a 15% restocking fee ONLY because a decent amount of company time was used to prepare the order. If this was something like a PCV Valve or Spark Plugs, there is very minimal time spent on preparing the order and would not call for the restocking fee. If the customer had called in first thing Monday, before the order was assembled that too would have been a different story.

2) We have waived the restocking fee even though we already made the first exception to make sure the customer is happy.


Take it as you will, but I don't know of many companies that would go these lengths for a mistake on a customer behalf that ultimately costs the company time and money.

Jake

[LINDW4LL]

Thanks for clearing things up, Jake- and nice work going out of your way to pull the order and waive the restocking fee.

[cjw]

Good post by JHM and I can see it from both sides. It's always tough for a business to eat costs as a results of someone elses mistake. That is why there is a policy and people really need to think before ordering.

[shizzrock]

Hey Guys-

Thanks for tagging me Hayden.

I actually just gone done responding to the OPs email letting him know that I was able to get the restocking fee waived.. It is a shame that a thread got made before I could actually resolve this for him.

There is a few things I would like to get cleared up though.

Ops email was received:

Like I had explained to him, we are not open on the weekends. Monday-Friday 9AM - 5:30PM

We receive literally hundreds of emails every day, and Mondays are even worse because we have the back load form the weekend to take care of.

I responded to the op

Just because you send an email "first thing" does not mean it is seen first thing. If something is urgent, sending an email to a company that is busy is NOT the best way to go about this. We have a sales team who are answering phones all day along. Give us a call.

Our Shipping Department is here at 8AM (before we are open to the public, and before the Sales Team gets here) to pull and assemble orders which the OPs order was part of. FOUR Lightweight Rotors needed to be assembled, torqued and packaged carefully which takes time (and not just a few minutes) that we have to pay an employee to do. Why do they need to be restocked? because Rotors, Hats, and Hardware have their individual locations on our shelves for stocking purposes. Now we have four rotors that need a home where they can be kept safe until they are sold again. A restocking fee accounts for wasted employee time that is paid for by the companies dime, and having to make shelf space in scenarios like this. Since we have a clear policy that every customer checks off that they have read and agreed to, our parts department is not going to sit there going through the sales email checking to see if someone wants to cancel.

This customers package was getting ready to be picked up for shipment when we finally got to his email, and luckily I was able to have it pulled so it didn't ship.


People need to remember that companies are not liable for the mistakes that you make. In this case we have gone out of our way now twice.

1) Accepting an order cancellation even though our policy is NO. With a 15% restocking fee ONLY because a decent amount of company time was used to prepare the order. If this was something like a PCV Valve or Spark Plugs, there is very minimal time spent on preparing the order and would not call for the restocking fee. If the customer had called in first thing Monday, before the order was assembled that too would have been a different story.

2) We have waived the restocking fee even though we already made the first exception to make sure the customer is happy.


Take it as you will, but I don't know of many companies that would go these lengths for a mistake on a customer behalf that ultimately costs the company time and money.

Jake

Thanks for doing that. I can tell you this experience has opened my eyes and I will be more vigilant in the future. Like I said through the numerous emails we exchanged where I pleaded with you to just cancel the order, I feel like this practice leads to the loss of what could have been a valuable customer. I waited for a final response yesterday before I came on here. Don't worry, more people than not agree with you. This is something I don't take lightly. I also called an hour ago, spoke to Drew, and waited for your call back. Well, I appreciate your allowing an exception for my bad decision, but this experience has made me wary of any future transactions. You guys should seriously consider putting the part that says "once you place this order, all sales are final" on the same page as the order page. But more than that you guys should re-examine how you conduct business. I will also re-examine how I conduct mine.

[awwturbo]

Very well put, Jake.

OP, I understand that you got buyer's remorse after you decided to make the purchase. But we're grown ups and you made a decision to purchase it. Now you think it's JHM's fault because you didn't read their policy? You should have called instead of emailing to straighten the matter out. My dealings with them have been great and I have no complaints about their customer service.

[Jake@JHM]

Thanks for clearing things up, Jake- and nice work going out of your way to pull the order and waive the restocking fee. There are definitely two sides and I get both- but I feel this case deserved an exception if it went down as OP stated it did.


OP claims you guys responded to his email @ 9AM? "First thing Monday morning (their time) I get an email asking why I needed to cancel the order"

Was that inaccurate? Either way, I can agree that a phone call would be far better in a time-sensitive scenario like this.

We received the email Sunday Morning at 9AM, but we aren't here. By the time I got to the email and replied it was already 2:10PM on Monday

Good post by JHM and I can see it from both sides. It's always tough for a business to eat costs as a results of someone elses mistake. That is why there is a policy and people really need to think before ordering.

Thanks!

Thanks for doing that. I can tell you this experience has opened my eyes and I will be more vigilant in the future. Like I said through the numerous emails we exchanged where I pleaded with you to just cancel the order, I feel like this practice leads to the loss of what could have been a valuable customer. I waited for a final response yesterday before I came on here. Don't worry, more people than not agree with you. This is something I don't take lightly. I also called an hour ago, spoke to Drew, and waited for your call back. Well, I appreciate your allowing an exception for my bad decision, but this experience has made me wary of any future transactions. You guys should seriously consider putting the part that says "once you place this order, all sales are final" on the same page as the order page. But more than that you guys should re-examine how you conduct business. I will also re-examine how I conduct mine.

No problem bud,

The reason for my email not coming through yesterday evening was because I was going to bat for you with the sales manager (Like I had mentioned in the email) which bled into after hours. I figured it would be late for you already so I was going to respond this morning like I did.

If there is anything I can do for you in the future, please don't hesitate to let me know.

Very well put, Jake.

OP, I understand that you got buyer's remorse after you decided to make the purchase. But we're grown ups and you made a decision to purchase it. Now you think it's JHM's fault because you didn't read their policy? You should have called instead of emailing to straighten the matter out. My dealings with them have been great and I have no complaints about their customer service.

Thanks!


Jake

[Deckdout2]

So are these rotors in stock, assembled, and ready to ship minus $200......or nah?

[shizzrock]

Thanks for clearing things up, Jake- and nice work going out of your way to pull the order and waive the restocking fee. There are definitely two sides and I get both- but I feel this case deserved an exception if it went down as OP stated it did.


OP claims you guys responded to his email @ 9AM? "First thing Monday morning (their time) I get an email asking why I needed to cancel the order"

Was that inaccurate? Either way, I can agree that a phone call would be far better in a time-sensitive scenario like this.

Yes, I should have called. I sent the email on Sunday and they open at 12:00 my time. Before I remembered to call they responded to the email. I will definitely think before ordering.

[Jake@JHM]

So are these rotors in stock, assembled, and ready to ship minus $200......or nah?

In stock ready to ship, but still on current sale price

[jdmnomore]

Seriously you have some balls starting a thread attempting to tarnish the name of one of the most trusted vendors here all because you are broke and are browsing around shopping for stuff you cant afford OP. Youve got bigger issues then a restocking fee buddy next time handle this in private like a grown up.

[rvan]

Thanks for doing that. I can tell you this experience has opened my eyes and I will be more vigilant in the future. Like I said through the numerous emails we exchanged where I pleaded with you to just cancel the order, I feel like this practice leads to the loss of what could have been a valuable customer. I waited for a final response yesterday before I came on here. Don't worry, more people than not agree with you. This is something I don't take lightly. I also called an hour ago, spoke to Drew, and waited for your call back. Well, I appreciate your allowing an exception for my bad decision, but this experience has made me wary of any future transactions. You guys should seriously consider putting the part that says "once you place this order, all sales are final" on the same page as the order page. But more than that you guys should re-examine how you conduct business. I will also re-examine how I conduct mine.

OP you stated that they emailed you Monday morning. JHM indicated they emailed you after 2:00. So either 2:00 your time, or 5:00 your time. Doesn't sound like first thing at all.

One more thing to add, try cancelling airline tickets or concert tickets 60 seconds after the purchase has gone through. No way they are out anything yet you can't get your money back without some loss. All sales final means something, and no one is entitled to a refund because of buyers remorse if the seller doesn't have that policy.

Unless you think sellers should be able to back out of completed sales due to sellers remorse with no repercussions.

[cspcrx]

Sounds like JHM has gone above and beyond and OP should request post to be deleted! Just my thoughts.

[doug97gxe]

Sounds like JHM has gone above and beyond and OP should request post to be deleted! Just my thoughts.

nah.. this post does nothing but help JHM's business .. i say leave it up

[ENG]

I understand the OP's view point but I don't think JHM was in the wrong. Had the OP called the first few minutes of opening hours on Monday I would then agree that even if the rotors had been assembled that wasn't his fault as he did what he could to correct the mistake. Always good to hear both sides of a story and looks like this one had a happy ending. I am glad the JHM decided to help out and waive the fee now, at no fault of theirs, they have spent time marshaling, assembly/disassembly, returning parts and answering e-mails and now replying to a thread(none of which is free) because someone else made a mistake.......and they wont get a dime for it. I will certainly consider them strongly for future purchases based on their handling of the situation.

I will also say that I am skeptical about owning a $50,000+ sports sedan and not being able to manage <$1500 purchases.

*Edit for clarification from below, not theorizing that the OP didn't have the funds for this purchase, only that if one decides to purchase an S4, one can also decide how to spend money modifying it. I make mistakes like everyone else, no questions there. I don't feel the fault lies with JHM and that they went above and beyond what was required.

[doug97gxe]

I will also say that I am skeptical about owning a $50,000+ sports sedan and not being able to manage <$1500 purchases.

he might not be broke.. just not able to fit in his budget

[shizzrock]

OP you stated that they emailed you Monday morning. JHM indicated they emailed you after 2:00. So either 2:00 your time, or 5:00 your time. Doesn't sound like first thing at all.

One more thing to add, try cancelling airline tickets or concert tickets 60 seconds after the purchase has gone through. No way they are out anything yet you can't get your money back without some loss. All sales final means something, and no one is entitled to a refund because of buyers remorse if the seller doesn't have that policy.

Unless you think sellers should be able to back out of completed sales due to sellers remorse with no repercussions.

It was 11:00 AM their time. Yes, good to know. Airline tickets and rotors, ok.

[ENG]

he might not be broke.. just not able to fit in his budget

Understand, I apologize to the OP that my post was poorly worded. I did not mean to imply the funding didn't exist, more along the lines of if one is able to decide to spend ~$50,000 on an S4 *could have been bought used, I don't know*, that one should be able to decide on spending ~$1500. That was all.

Certainly is not my business how someone spends their own money!

[shizzrock]

Seriously you have some balls starting a thread attempting to tarnish the name of one of the most trusted vendors here all because you are broke and are browsing around shopping for stuff you cant afford OP. Youve got bigger issues then a restocking fee buddy next time handle this in private like a grown up.

This is what they wanted to happen. I waited as long as I could, but in the end it accomplished what it needed to. You sound like a lemming.

[shizzrock]

Understand, I apologize to the OP that my post was poorly worded. I did not mean to imply the funding didn't exist, more along the lines of if one is able to decide to spend ~$50,000 on an S4 *could have been bought used, I don't know*, that one should be able to decide on spending ~$1500. That was all.

Certainly is not my business how someone spends their own money!

The reason for cancellation is irrelevant. I can cancel an order all day at ECS, or countless other vendors. This was orchestrated to accomplish exactly what it accomplished. All Jake had to do was cancel the order. But we exchanged a dozen emails and he waited until this thread was posted to respond saying I would not have to pay $200 for nothing. I have been completely honest about this, and I stand by what I wrote.

[waxxonMTL]

Seriously you have some balls starting a thread attempting to tarnish the name of one of the most trusted vendors here all because you are broke and are browsing around shopping for stuff you cant afford OP. Youve got bigger issues then a restocking fee buddy next time handle this in private like a grown up.

or maybe i suggest you trade in your 2013 for a 2010... lol