Stay away from Bell Audi Of Edison

[ruamit03]

Long story short took my car to Bell Audi Of Edison for service and while I was there Valet took my car for a joy ride . Got the car back a week later, was raining and went to wipe the car down and saw this

Went back there and service manager response was no way we could cause this. I detailed and sealed the car past weekend so I know it wasn't done when it was in my possession. Will have to go the legal route because they are not professional enough to make up for their f ups.

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[homelessNY_LI]

Man that sucks. Good luck hope they do what's right either willingly or thru legal action

I would try AoA first and then legal action if you chose to

[SteveYem]

That sucks. I had a similar incident on my B8. Regardless of how this turns out, going forward you should explain this situation to the service writer each visit and force them to do a walk-around with you, just like when you rent a car. And really the service writer should note in your paperwork that the car was verified to be in such-and-such condition when it was dropped off for service. Then when you pick it up, you have them do another walk-around with you and check for any damages. If they don't want to take this extra 2 minutes out of their day, they're not the service department you want to deal with.

[Lamprey]

Man that sux.

How do you do about proving they did the damage? Does your state allow you access to traffic cam footage to try and track down "the incident?"

[AUDIMAN33]

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[SouthernBoy]

And this is one more reason I never take my car to a dealership if I can help it.

[SteveYem]

Man that sux.

How do you do about proving they did the damage? Does your state allow you access to traffic cam footage to try and track down "the incident?"

In my case, I am 99% sure that the tech exited the parking lot too fast (there was a pretty steep transition) and in doing so nipped the driver side "fang" of the B8's front bumper. Unfortunately I did not notice it until the next morning, but it was such a large chunk of plastic missing that I definitely would have heard it if it happened while I was driving. So unfortunately, I could not prove that they did it, but I brought it immediately to the service manager's attention and he agreed that every subsequent service visit for me would have a pre and post walkaround with the service writer to check for damage.

[ruamit03]

Man that sux.

How do you do about proving they did the damage? Does your state allow you access to traffic cam footage to try and track down "the incident?"

I polished and sealed the car for winter this Saturday. I clayed the car, then polished on saturday. No one but me drives the AUDI. Then it stayed parked, Wednesday took the car for the 15k since I have audicare. Got it back Tuesday and it was raining so i didn't notice the lip. Went to drive her today and noticed. I keep my cars clean and know every imperfection and that was not there when I dropped the car off. AT work and home she goes on my reserved spots and always back in never parked head first.

[hodrosS42001]

I deal with Bell all the time. Did you purchase the car from them? They are normally quite good.

[ruamit03]

And this is one more reason I never take my car to a dealership if I can help it.

Neither do I. I have a 09 G37S, 08 FX45 and 03 civic. The other cars my significant others drives it but not the audi. I usually do all the work myself. But since I have audicare I decided to bring it in, and that a worst mistake. Also i actually have pictures from my detail and it clearly wasn't there.

[vwblackb5]

OP, why was the car there for a week and did you buy your car from Bell? Did not buy my b8.5 from them but they are local to me. Just want to know if i should avoid them for my initial 5k service.

On a side note, looks like they hit a curb or something (are you stock height?). Sorry to hear about this. Hope you get it taken care of.

[ruamit03]

OP, why was the car there for a week and did you buy your car from Bell? Did not buy my b8.5 from them but they are local to me. Just want to know if i should avoid them for my initial 5k service.

On a side note, looks like they hit a curb or something (are you stock height?). Sorry to hear about this. Hope you get it taken care of.

I actually got the car from Lynbrook audi. I just took it there because they are 5 min's from me, where as Lynbrook audi is hr or so. If you do bring it there document every inch of your car.

[Lamprey]

I polished and sealed the car for winter this Saturday. I clayed the car, then polished on saturday. No one but me drives the AUDI. Then it stayed parked, Wednesday took the car for the 15k since I have audicare. Got it back Tuesday and it was raining so i didn't notice the lip. Went to drive her today and noticed. I keep my cars clean and know every imperfection and that was not there when I dropped the car off. AT work and home she goes on my reserved spots and always back in never parked head first.

I get that you take care of your care, I don't doubt that. But, if you can't PROVE they did it, then I don't see how or why they'd do anything about it. I'm not saying it's right, but it's your word against theirs.

[richib86]

thats parking curb damage

[ruamit03]

thats parking curb damage

Yup. and I avoid them like plague.

[vwblackb5]

thats parking curb damage

not to thread jack here but #nohomo can I get a ride in your Stage 3 B8.5 haha since you're local

[melomandn]

For what its worth, the PO of my car bought it CPO'd from Bell Audi as well. He said it was the worst service he ever had and that on multiple occasions they damaged interior pieces during warranty repairs and completely denied it.

[richib86]

not to thread jack here but #nohomo can I get a ride in your Stage 3 B8.5 haha since you're local

I work at Audi Meadowlands, stop by anytime!

[ruamit03]

OP, why was the car there for a week and did you buy your car from Bell? Did not buy my b8.5 from them but they are local to me. Just want to know if i should avoid them for my initial 5k service.

On a side note, looks like they hit a curb or something (are you stock height?). Sorry to hear about this. Hope you get it taken care of.

I was just there and just saw a valet take someone's A5 convertable and a S4 out of joy ride on rt1. So yea I would stay far far away.

[ruamit03]

I get that you take care of your care, I don't doubt that. But, if you can't PROVE they did it, then I don't see how or why they'd do anything about it. I'm not saying it's right, but it's your word against theirs.

These pics where taken on saturday, car was parked till wednesday, when I dropped off at Bell audi.

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[b8audis4]

So sorry that you had this issue with Bell Audi. It definitely makes me think about doing a walk around with my service guy when I drop it off. Whenever I pick it up, I always give it a quick look over, but that kind of damage might even be hard to spot on pickup.

Dealerships are weird, because when you get a good one, they can help you out so much, get things covered that would never be covered in the past, but get a bad one and they can ruin a car buying experience, and make you never want to buy a certain brand of car ever again.

[richib86]

So sorry that you had this issue with Bell Audi. It definitely makes me think about doing a walk around with my service guy when I drop it off. Whenever I pick it up, I always give it a quick look over, but that kind of damage might even be hard to spot on pickup.

Dealerships are weird, because when you get a good one, they can help you out so much, get things covered that would never be covered in the past, but get a bad one and they can ruin a car buying experience, and make you never want to buy a certain brand of car ever again.

I've been on the shit end of that stick a few times which is why I make sure my customers get the same treatment I would want as a customer and the same treatment everyone on these forums is looking for. At our store, service does a full walk around of the cars when they get dropped off so any damage such as this would be easy to call out. It's unfortunate that Bell will most likely get away with it.

[ruamit03]

I've been on the shit end of that stick a few times which is why I make sure my customers get the same treatment I would want as a customer and the same treatment everyone on these forums is looking for. At our store, service does a full walk around of the cars when they get dropped off so any damage such as this would be easy to call out. It's unfortunate that Bell will most likely get away with it.

Yup. will be going to either Meadowlands or Priceton Audi for dealer related stuff, for all other keep between the good INDY shops I know. I just had whole bunch of work done at Eurotech and their service was amazing. Even though it's a 2 hour ride (round trip), I will do business with good honest people over shady ones any day.

[IngolstadtTech]

Sorry to hear about them abusing your ride man. Please dont think all Audi dealers are like this though. At the dealer I work at, we try to go above and beyond as much as possible. If that were at my dealership, that car would have been in an Audi certified body shop literally the next day. Just remember all dealers are independently owned. Some suck, some are great.

[richib86]

^^^ this

[mmm def]

I feel for ya but I really don't see how you will be able to prove they did it. It's your word against theirs. Good luck man.

[MrFunk]

He should not have to prove it... Audi is supposedly a premium brand...

[homelessNY_LI]

He should not have to prove it... Audi is supposedly a premium brand...

That doesn't mean they believe what everyone says. I'm not talking this case specifically but they are a business and their top priority is making money. They won't be in business long if they pay out to everyone who makes a claim

[ruamit03]

That doesn't mean they believe what everyone says. I'm not talking this case specifically but they are a business and their top priority is making money. They won't be in business long if they pay out to everyone who makes a claim

Key word they are a business. No customer= bye bye business. I have my own business. Yes, I agree on the point that not every claim has to be paid or that every claim is valid. But the thing is why would I scuff up the bottom of my car and then ask them to pay for it? I know there are people who try to pull a fast one or try to get over one on some body. But that's not me. Also lets see if from a business prospective, a happy customer who claims that you damaged their car, so you have to pay max 1k to get that fixed. Now you have a happy customer who will come to you for their business because they know you stand behind your work. Given that that person has a product you specialize on, and you have the convenience factor also, it's always better business to keep that customer happy. Because guess what as long as that customer keeps his car, you cash in. Brings in for service you make money, get brakes done, service done and anything and everything that is required to up keep that car is potential income for you. I have two Infiniti's and been dealing with Ray Catena for good 9 years now. I bought my 08 FX45 some where else then took it there for service because they were so close. I had one incident where the tech lifted the car on the wrong spot and bent a after markets brace. When I realized, spoke the service manager and everything was taken care of. Cost of damage was 1 hour of labor for them, but guess the next year I bought a brand new G37S from them because of their service. Not to mention the amount of money they made from me from the years of up keep on my vehicles. Any decent Manager or Business owner owns the basic's of running a good business, keep the customers happy and do right by them. Now come to my case where I have documented pictures of the car from before and after. Also the car was driven 6 miles altogether before I went back there to speak to them. I didn't ask for them to get me a new bumper or repaint the whole car. I went and showed the damage to the service manager, he then asked for the pictures and said he will get back to you. When he never did, I reached out myself, only to get a response from him "I don't see how we could of done that damage. Also there is touch up paint on that bumper". This is the same service manager who told me that "If his valley didn't take my car out for a joy ride, we would of never known there is an exhaust leak". I have a AWE touring exhaust not a leak, so yea there you go, hope this gives you guys a glimpse of CUSTOMER SERVICE AT BELL AUDI.

[Johnnycash]

Key word they are a business. No customer= bye bye business. I have my own business. Yes, I agree on the point that not every claim has to be paid or that every claim is valid. But the thing is why would I scuff up the bottom of my car and then ask them to pay for it? I know there are people who try to pull a fast one or try to get over one on some body. But that's not me. Also lets see if from a business prospective, a happy customer who claims that you damaged their car, so you have to pay max 1k to get that fixed. Now you have a happy customer who will come to you for their business because they know you stand behind your work. Given that that person has a product you specialize on, and you have the convenience factor also, it's always better business to keep that customer happy. Because guess what as long as that customer keeps his car, you cash in. Brings in for service you make money, get brakes done, service done and anything and everything that is required to up keep that car is potential income for you. I have two Infiniti's and been dealing with Ray Catena for good 9 years now. I bought my 08 FX45 some where else then took it there for service because they were so close. I had one incident where the tech lifted the car on the wrong spot and bent a after markets brace. When I realized, spoke the service manager and everything was taken care of. Cost of damage was 1 hour of labor for them, but guess the next year I bought a brand new G37S from them because of their service. Not to mention the amount of money they made from me from the years of up keep on my vehicles. Any decent Manager or Business owner owns the basic's of running a good business, keep the customers happy and do right by them. Now come to my case where I have documented pictures of the car from before and after. Also the car was driven 6 miles altogether before I went back there to speak to them. I didn't ask for them to get me a new bumper or repaint the whole car. I went and showed the damage to the service manager, he then asked for the pictures and said he will get back to you. When he never did, I reached out myself, only to get a response from him "I don't see how we could of done that damage. Also there is touch up paint on that bumper". This is the same service manager who told me that "If his valley didn't take my car out for a joy ride, we would of never known there is an exhaust leak". I have a AWE touring exhaust not a leak, so yea there you go, hope this gives you guys a glimpse of CUSTOMER SERVICE AT BELL AUDI.

I have a 09 G37S, 08 FX45 and 03 civic. The other cars my significant others drives it but not the audi. I usually do all the work myself. But since I have audicare I decided to bring it in

not trying to be a dick here but your statements are a bit contradictory.

[blackfunk]

Audi Lynbrook takes pictures of your car when you turn it over so that protects both parties. I've been bitten a few times by other dealerships as well so I make it a point to never pick up at night and always do a walk around before I leave. I've caught quite a few dings and scratches that way. Your best bet is to use those pictures to your advantage.

[homelessNY_LI]

Audi Lynbrook takes pictures of your car when you turn it over so that protects both parties. I've been bitten a few times by other dealerships as well so I make it a point to never pick up at night and always do a walk around before I leave. I've caught quite a few dings and scratches that way. Your best bet is to use those pictures to your advantage.

West Islip Audi does the same

[Sales@DriveAuto]

Sorry to hear that - not all dealers are created equal.

[hiwasss]

Hope everything works out for you Op but why would the dealership take a week for a 15K maintenance? I'm at 51K and got all my scheduled maintenance at different dealerships and never had to leave the car overnight. The only time I had to leave my car overnight was for the fuel leak recall.

[blbroo]

Seriously though:

Valley


Valet



If you really think this happened while the car was with them, you should be able to find a potential spot that it happened. Either a steep lip leaving their lot or a parking curb with black scraped off of it.

[The Fat Kid]

Seriously though:

Valley


Valet

I was confused with "valley" at first! LOL!

OP - Sucks to read about the damage. My car has been back to the dealer twice and they do a pretty detailed walk around with the owner and mark down any damage before taking the keys.

[MrFunk]

That doesn't mean they believe what everyone says. I'm not talking this case specifically but they are a business and their top priority is making money. They won't be in business long if they pay out to everyone who makes a claim

Top priority is customer service. This is explicit. Ever notice how many surveys you receive after a service? SA's are also comped based on customer satisfaction scores... and they spend a lot of money with 3rd party surveyors to track this. This type of claim doesn't cost them much of anything... the downside is that it costs them a returning customer which is vital to them (their bread and butter) with the aggressive competitive market these days (even between regional Audi dealerships).

BTW - you all should invest in a dashcam.

[treejs4]

Man i'm so sorry to hear what happened, but when I read your thread title it brought a big smile to my face as I mutually hate this dealership as well! I hate it so much to the point where everytime I drive by it, which is quite often, I let the middle finger wave on as I pass by while mumbling a little "f*ck you bell audi" haha but yeah again sorry to see that happened

[homelessNY_LI]

Top priority is customer service. This is explicit. Ever notice how many surveys you receive after a service? SA's are also comped based on customer satisfaction scores... and they spend a lot of money with 3rd party surveyors to track this. This type of claim doesn't cost them much of anything... the downside is that it costs them a returning customer which is vital to them (their bread and butter) with the aggressive competitive market these days (even between regional Audi dealerships).

BTW - you all should invest in a dashcam.

So a business should put customer service before everything including profit? That makes no sense as they won't have a business to service customers. There is a fine division on making the customer happy and staying in the black.

What good is a dashcam going to do? From what I heard most dealers unplug/disable them during service, again not all.

I've given a bad review to a dealer and even talked to the GM before going to AoA. The dealership could care less if I came back or not. So there goes that theory

[Crucible35]

Seriously though:

Valley


Valet



If you really think this happened while the car was with them, you should be able to find a potential spot that it happened. Either a steep lip leaving their lot or a parking curb with black scraped off of it.

Thank you for that correction! It was driving me mad!!