ECS Tuning Customer Service

**mwc951** · 03-07-2014 02:08 PM

So I call this afternoon at 3:00 and get some kid on the phone who was quite rude.
I ask him a couple questions about the parts I'm looking at, he doesn't listen to a word I'm saying.
I get disgusted with being disrespected as a customer and hang up.

Is this typical of their customer experience?
I've only ever done business with them once, years ago.

I was calling about parts for my A4...and to think they want my Porsche business!

**BaseDrifter** · 03-07-2014 02:09 PM

Sorry to hear that, ECS has always been pretty good anytime I have called them.

**B5A4coastie** · 03-07-2014 02:19 PM

I've always had good experiences with ECS, I actually have made 4-5 different orders through them. Did you get the kids name? PM Jason@ECS, he's helped me every time I've asked.

**BrucexL33** · 03-07-2014 02:26 PM

yea I suggest you talk to Jason. He's the one to talk to specifically for Audi's, super cool guy.

**millerchris85** · 03-07-2014 02:26 PM

ECS has treated me well. I haven't called in very often (mostly order online), but they have been courteous and helpful, especially since the reason for my call has typically been an urgent order.

Maybe they have a bad apple on the team. If so, I doubt he'll last.

**redline380** · 03-07-2014 02:31 PM

Same here. Always had good experiences with them, and I am very happy with their RA4 clutch.

The only well known issue with ECS was their shipping policies, and I've heard they were working on it. Don't personally know though as I haven't needed to order anything from them in about two years.

**ECS Tuning-Audi** · 03-07-2014 02:38 PM

Originally Posted by mwc951

So I call this afternoon at 3:00 and get some kid on the phone who was quite rude.
I ask him a couple questions about the parts I'm looking at, he doesn't listen to a word I'm saying.
I get disgusted with being disrespected as a customer and hang up.

Is this typical of their customer experience?
I've only ever done business with them once, years ago.

I was calling about parts for my A4...and to think they want my Porsche business!

mwc951 -
We do apologize if there was any type of misunderstanding or problems while having a discussion with our sales staff. If you have any questions please feel free to shoot me an IM. I'll be back on here Monday @ 9:30am. Our sales and customer service departments will open tomorrow from 10:00am to 7:00pm.