
Originally Posted by
SwissBliss
My dealer just gave me my car back with a nice new ding and I don't even want to bring it up, but I have 2! They just make it such a pain!!

I learned the hard way that it's imperative to do a walk-around with the service advisor before and after the service is performed. I know it seems so douchey, but it's for the exact reason you described. If there is no proof that the ding was not there before the service, the only thing you have to go on is "the Customer's always right" mentality.
My personal experience: I dropped the car at the nearest Audi dealer for 35k service. I picked the car up a couple days later and brought it home. I parked the car and looked back at it as I was walking away and noticed an unusual discoloration/reflection coming off the bottom of the driver side "fang" of the front bumper. Upon closer inspection, I see a good bit of plastic torn away from the bumper, with the grey urethane bumper material exposed. The exit from the dealer's lot is a very steep transition, to the point where I don't understand how they could ever sell an R8. I suspect what happened is that the tech was careless when pulling out from the parking lot and rammed the bottom of the front bumper into the pavement as he went out on his post-service test drive.
Did I do a walk-around before I dropped the car off? No. Do I know that the damage was not present before I took the car in for service? Yes.
Can I prove this to the service advisor? Nope. So for now I am living with it, but I told the service advisor that from now on I will be requiring him to do a walk-around with me when I drop off for service.
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