Every email I sent I get the same answer "We had issues with X, They will arrive this Friday" ... then another week passes by. What really pisses me off is that I HAVE TO REQUEST updates ... They wont even call or send an email ...
By far the worst company I ever had to deal with. I am about to post complaint to every freaking organization I can think of.
Here is the email history:
Order placed on Jun 18th. Order Confirmation # 166.
Email 1: August 9th
Me: “Any update? 2 more weeks have passed ... “
MORR: …”We actually requested an update to Andy at MORR this morning, we’ll let you know!” from Matt @ [email protected]
MORR: (August 13th) … “Give me till tomorrow to speak to production so I can get you a solid update.” From Chris @ [email protected]
Email 2: August 14th
Me: “Chris?”
Email 3: August 15th
Me: “MORR representatives ... What is the status of my order!? 2 months have passed! It was supposed to be 2-3 weeks! If I have to send one more email in few days I will pursue legal action and
contact BBB. This is becoming an absolute disaster of a purchase!”
MORR: …”Your wheels will be machined on the 16th, sent to finish on the 20th and be ready to ship to our Miami facility by the 21st” .” From Chris @ [email protected]
Me: “Chris, Please put yourself on my place. 2 months and I get today an answer that gives me a date. 2 months! I was told MORR had the 18" and will get it in production the same week (2 months
ago)?
Yes you are trying to help me but kinda too late. Don't get me wrong I appreciate your help ... but after so much time with me initiating the status updates etc I am already way too disappointed with the whole purchase ... “
Email 4: August 22nd
Me: “Good Morning Chris,As per your last email ... are the wheels ready to ship/schedule pickup?”
MORR: “Your wheels are machined and at finishing currently. I am hoping to have them back by Monday the latest to ship via ground freight to out Miami facility. Our powder guy was backed up hence the delay. I’ll see if I can get you some pictures to ease the pain a
bit.” From Chris @ [email protected]
Email 5: August 30th
Me: “Chris, Another weeks is almost over ... ware the wheels shipped?”
MORR: “They leave between tomorrow and Monday, shouldn’t take any more than a few days to arrive. I’m hoping you can pick them up from our location by the end of next week.” From Chris @ [email protected]
Email 6: September 7th
Me: “Another week have passed. Total time since I placed the order is: 2 months and 20 days. Interesting fact: I got my WHOLE B8 S4 Build and delivered from the other side of the world for 2 months and 15 days ... anyway ... again I am the one asking for an update ...
Where are the wheels and when I can pick them up?”
MORR: - No reply … I called them today … they said the wheels tentatively will arrive by Friday!!!
UPDATE: (9/15/2012)
So the last week was spend hunting contact information for MORR executives and after I found the phone number of Andy (left a message - never got a call back) I found the email of the FOUNDER of MORR, Carlos ... Boy was he "pleasure" to cominucate with ... let me give you an idea ...
Carlos:
"Sorry I couldn't reply yesterday, was caught up with a few things.
Your wheels are in. When would you like to pick them up?
I can sit here and try to explain why it too so long to deliver but at this point I don't think that's important. What's important right now is that you get your wheels and we take care of this for you at the earliest. I do, however, have to apologize for taking so long to delivery them as I know we promised a much shorter production time. For that, my sincerest apologies.
Allow me to offer you a free professional photoshoot of your car for all this inconvenience.
Hope to hear back from you shortly."
Me:
"Carlos,
What are my options for picking them up? Can I pick them up tomorrow or the day after (Sunday)?
As far as the photo shoot goes I guess I will have to schedule this at some point later on. I would like to get the wheels and make sure that they are perfect first. For that amount of time I sure hope they are.
Thanks for your reply."
Carlos:
"Illian
We are closed on the weekends. What day is best during the week?"
Me:
I work till 6pm during the week. I am about 1h and 30 mins from you (assuming your office is @ Doral) so not sure how viable that option is since I will be @ Doral around 7-8pm. Would there be anyone there?
If not I guess we have to talk about shipping them to me.
BTW:
This is from an email I sent on June 16th:
"Hi I am placing an order of 19x9 VS 8.2 through the Campioni Shop and I had few questions:
1. They mentioned that I can pick the wheels from you guys but I need to know your working hours and if you work (or I can pick the wheels) on Saturday."
The reply I got from Chris on June 19th was:
"Ilian, You can most definitely pick up the wheels from us."
I guess either he forgot to mention that Saturday does not work for you guys or he missed my question ...
Thanks.
Carlos:
"We are located in Miramar. We close around 6-7. If necessary, we can ship the wheels to you."
Me:
"I would prefer to pick them up. I would hate something to get damaged during shipment and make this even worse experience than it already has been.
Can you please give me the address and I will be there no later than 6:30 on Monday the 17th.
Also if something is wrong with the wheels (Audi caps don't fit, wrong specs etc.) what is the policy and will the wait time be similar to what I already experienced?
Thanks."
Carlos:
"Monday 6:30 is fine.
We have policies established for things like that. Regarding the caps, our wheels only fit our center caps."
Me:
Carlos,
I asked 2 times on the phone when ordering the wheels and both times I was assured that you guys can manufacture the wheels to accept the Audi caps! So now after 3 months wait you tell me that this is not the case?
With what else I have to compromise Carlos? And for what for a photo shoot?
Your Miramar address please?
Also where can I find the policies you mention. I would also want to know if you have a policy which covers me canceling the wheels and getting my money back?
Me (again):
FYI:
From Campioni @ Audizine forums private message:
"Hey,
That is brushed and is an extra $400 for a set. It is really a superb finish though and is the most popular finish on all our forged wheels at the moment.
We can machine the center caps to accept your Audi center caps as well. They will work perfectly with the 255/35/19 tires as on your Ti wheels."
Attached is a screenshot as well from the conversation ...

Carlos has not replied yet ...
So long story short ... 3 Months waiting for wheels and I get this customer service and not what I asked for :)
UPDATE: (9/19/2012)
Things changed in the beginning of this week in much more positive way ...
Long story short they will fix the Audi caps issue as well as work with me to make up for all of what happen. I met with them personally and discussed the case yesterday.
Thanks guys for your interest and support.
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